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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kls490 on September 07, 2011, 06:59:45 AM

Title: Update issue resulting in BSOD
Post by: kls490 on September 07, 2011, 06:59:45 AM

Good morning,

     This past evening around 8 p.m. (Sept. 6th), while offline and doing nothing, I suddenly got the BSOD.  After the memory dump completed, I disconnected the power then rebooted the computer.  When the boot was finishing, I was then connected (not by me...but by Microsoft) to a Microsoft site where I was informed the BSOD had occurred because of a problem with my Avast! software.

The first reason they gave was the event could have occurred because of a lack of the Avast being updated properly.   According to the info in Avast, the last definitions update (110906-1) was done on 9/6 at 4:14 p.m. (U.S. Eastern Standard Time).  Current program version is 6.0.1289 (updated sometime after 11 p.m. on 9/6 (U.S. EST).

Since Avast! is set to update automatically, I am wondering why this BSOD occurred in the first place?  I have also had 4 other BSOD episodes within the past month as well.

Any enlightenment would be appreciated!  Thank you for your time and review.

Title: Re: Update issue resulting in BSOD
Post by: Vlk on September 07, 2011, 07:15:54 AM

So, what version of avast are you running, exactly? (See the About Avast page in the Maintenance folder).

Title: Re: Update issue resulting in BSOD
Post by: kls490 on September 07, 2011, 01:14:10 PM

Morning Vlk!

     The program version shown when I checked just now [7:25 a.m.] (U.S. EST) is 6.0.1289.  Update definitions version is 110906-1.

Regards,

Title: Re: Update issue resulting in BSOD
Post by: Vlk on September 07, 2011, 01:19:57 PM

This is the latest, which is good.
But have you seen a BSOD with this version, or not?
There were some issues in the previous versions, but the latest one should be much better in that aspect.

Thanks
Vlk

Title: Re: Update issue resulting in BSOD
Post by: kls490 on September 07, 2011, 01:28:55 PM

Hi again Vlk...

I'm uncertain on the answer to your question at the moment, since after reading that message from Microsoft, I immediately went and manually updated Avast!...to be certain I had the latest of everything!  If a recurrence of the BSOD happens with the current version installed, I'll create another post to advise you of it.

Many thanks for your time and review!

Title: Re: Update issue resulting in BSOD
Post by: HansAV on September 07, 2011, 05:12:26 PM

Getting a bluescreen too after the update.

WinXP(SP3) and it´s a Driver_IRQL_NOT_LESS_OR_EQUAL whopper on bootup only.

Very unhappy as AVAST is great compared to the other alternatives that are annoying the heck out of you with their toolbars and popups.