Avast WEBforum
Other => General Topics => Topic started by: airschmair on September 10, 2011, 02:09:51 AM
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I registered my AVAST today as my free trial ran out. Unfortunately, looking at my ATM debit card online I was billed twice. I have emailed AVAST twice but so far no response whatsoever. I would at least like something saying that they are looking into it. Has anyone else had this problem? I'm on a fixed income and every little penny taken from me hurts.
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If you purchased through the avast.com site that will have been handled by digital river (element 5), so you have another point that you can check.
- avast! Pro/AIS license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html? (https://secure.element5.com/esales/impressum.html?). You should have received an order/transaction receipt email, it will contain information relating to your purchase that will no doubt be needed.
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As a matter of fact I have two email responses both identical. There was a bug somewhere in this and I would like it resolved.
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If you haven't already done so I would contact element5 as I suggested as they are the ones actually processing payment.
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Is it possible that you submitted the order twice?
I can see two identical purchases with your e-mail, 3 minutes apart... so there's no wonder it got billed twice - there were also two license files delivered (they shouldn't be completely identical if you compare them byte by byte - the customer number is different, for example).
I'm sure it's possible to cancel&refund one of the orders. I'd say try to contact Digital River, as suggested by David, and explain them the situation. If it won't work, please write to support@avast.com.
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Wouldn't hurt to contact your credit card company.
They will probably react faster than the others you contacted.
Good luck.