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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rdsu on November 09, 2004, 12:06:38 AM

Title: Program Update problem...
Post by: rdsu on November 09, 2004, 12:06:38 AM
Hi,

I try to update with the Program Update, and received this message:

(http://img64.exs.cx/img64/1193/avast_program_update_error.png)

The error in the log:
...
ERROR: Package 'av_pro_d1140b' did not load!
ERROR:LoadAllPartsVpus, code:0x20000011
...

The "Copy to clipboard" doesn't work in the log window...

What I've to do to correct this? Reinstall?

Thanks

Title: Re:Program Update problem...
Post by: DavidR on November 09, 2004, 01:18:13 AM
First try a Repair if your OS supports that.

Using Add Remove programs, select avast! Anti-virus and click Remove/Change button (if your OS doesn't support this you wont see Change on the button). You will now have a series of options scroll down and select Repair. You will need to be on-line to achieve this.
Title: Re:Program Update problem...
Post by: rdsu on November 09, 2004, 01:21:59 AM
I already tried the Repair, but still have the same problem :(
Title: Re:Program Update problem...
Post by: Lisandro on November 09, 2004, 03:53:57 AM
I already tried the Repair, but still have the same problem :(

Sometimes servers are down. Can you manually try a little bit after that... some minutes should be enough.
It's not necessary to uninstall, just repair your installation:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
Title: Re:Program Update problem...
Post by: rdsu on November 09, 2004, 10:48:20 AM
I already tried the Repair, but still have the same problem :(

Sometimes servers are down. Can you manually try a little bit after that... some minutes should be enough.
It's not necessary to uninstall, just repair your installation:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
I already made that.

I install the avast in another computer and works well, so I think that I've to reinstall the avast on my pc... :(
Title: Re:Program Update problem...
Post by: rdsu on November 09, 2004, 02:42:08 PM
After reinstall it everything works fine...  ;)
Title: Re:Program Update problem...
Post by: jiugiusto on December 10, 2004, 02:05:45 PM
Hello,

I had the same problem on both my computers:
When updating or upgrading:
"Error: cannot connect to the server"

On one pc, I did a repair and all went fine.
On the second pc, neither repair, nor unistall/reinstall solved the problem.
And I use the same Internet connection, same OS and applications (english versions on one, french version on another)

Pls advise.
Thank you


P.s. I am not being able to find "new post' on the forum; Am I missing something?
Title: Re:Program Update problem...
Post by: peterfu on December 10, 2004, 06:27:23 PM
P.s. I am not being able to find "new post' on the forum; Am I missing something?

This forum was for the beta version only and was locked some time ago after release of 4.5. New posts can be done in the regular avast! 4.x Home/Pro forum

br
Peter