Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chaucersmom on September 21, 2011, 03:35:46 PM

Title: Flash player update failed
Post by: chaucersmom on September 21, 2011, 03:35:46 PM
I'm trying to update my Flash Player and it says to temporarily disable your antivirus program.  I've read all the posts about this topic, but they were written several years ago.  I tried to update the Flash Player without disabling Avast! and it wouldn't work.  I have windows 7.  What can I do?  There must be an easy way to turn off Avast without changing all the settings.  Thanks for your help.  PS  I need very detailed instructions since I'm not a computer geek. PPS How do I receive notification by email when there is a reply to my post? 
Title: Re: Flash player update failed
Post by: Pondus on September 21, 2011, 03:37:40 PM
Quote
I'm trying to update my Flash Player and it says to temporarily disable your antivirus program
sounds very suspicious....never had to do that

where are you updating from
Title: Re: Flash player update failed
Post by: chaucersmom on September 21, 2011, 03:40:09 PM
A notice came up when I opened Firefox this morning that my Flash Player was out of date.  I clicked on the link.  I will try to update it out of Adobe to see what happens.  It is very odd:  I went to the Adobe site and the Flash Player updated successfully without my having to disable Avast! 
Title: Re: Flash player update failed
Post by: Pondus on September 21, 2011, 03:44:06 PM
you can check for outdated software with security risk with secunia online scan

http://secunia.com/vulnerability_scanning/online/
Title: Re: Flash player update failed
Post by: Pondus on September 21, 2011, 03:46:51 PM
also see top right corner here    "MY MESSAGES"
Title: Re: Flash player update failed
Post by: CraigB on September 21, 2011, 03:51:43 PM
You can also find the latest flash versions here http://www.filehippo.com/download_flashplayer_firefox/10462/ there direct installers so theres no adobe install manager which is great, uninstall earlyer version first before installing new.
Title: Re: Flash player update failed
Post by: Gopher John on September 21, 2011, 04:00:00 PM
There will be an emergency security Flash update today http://blogs.adobe.com/psirt/2011/09/prenotification-security-update-for-flash-player.html (http://blogs.adobe.com/psirt/2011/09/prenotification-security-update-for-flash-player.html).  I just checked and it isn't available yet.

I download Adobe Flash from the following links with no add-ons or download manager needed.

For Firefox, etc.
http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe (http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe)

For Internet Explorer
http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe (http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe)

Uninstaller
http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe (http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe)
Title: Re: Flash player update failed
Post by: Pondus on September 21, 2011, 06:30:35 PM
The file was clean....


install_flashplayer10_mssd_aih.exe
http://www.virustotal.com/file-scan/report.html?id=fe885efe069311808534c77ede163cd9ccef04500b5db7aee024d35a4b9a3597-1316621843
Title: Re: Flash player update failed
Post by: Gopher John on September 21, 2011, 07:24:49 PM
Adobe Flash security update v10.3.183.10 install files are posted.  See my links above.

So far, http://www.adobe.com/support/security/ (http://www.adobe.com/support/security/) does not reflect this release.



Finally, the Adobe Security bulletin has been posted.  http://www.adobe.com/support/security/bulletins/apsb11-26.html (http://www.adobe.com/support/security/bulletins/apsb11-26.html)
Title: Re: Flash player update failed
Post by: Rick F on September 21, 2011, 08:43:13 PM
Q.

Can you just run the uninstaller for Flash, or do you do the 'add-remove' software first?

Thanx.
Title: Re: Flash player update failed
Post by: DBone on September 21, 2011, 10:05:39 PM
I have been using MajorGeeks for a long time to download, and save, both the newest Flash uninstaller and the newest Flash installer versions. I then run the Flash uninstaller, and then run the new flash installer. I have never uninstalled flash through programs and features and I have never had a problem. 
Title: Re: Flash player update failed
Post by: Dch48 on September 21, 2011, 10:26:10 PM
I've never had a problem updating Flash either through the Adobe site or from the direct download link and I never use add/remove or run the uninstaller. I don't see a need for that. I also have never disabled any AV on any machine to do it.
Title: Re: Flash player update failed
Post by: Tetsuo on September 22, 2011, 10:19:38 AM
I've never had a problem updating Flash either through the Adobe site or from the direct download link and I never use add/remove or run the uninstaller. I don't see a need for that.

You are right.

If you download the correct executable installation package (.exe) from Adobe.com (http://www.adobe.com/products/flashplayer/fp_distribution3.html) you don't need to uninstall the old version, because the installation package is actually an installer/uninstaller.
To check this, you can right-click on the executable installation package and select "properties": the file description should report "Adobe® Flash® Player Installer/Uninstaller".

EDITED: the link was incomplete.
Title: Re: Flash player update failed
Post by: CraigB on September 22, 2011, 11:03:05 AM
I've never had a problem updating Flash either through the Adobe site or from the direct download link and I never use add/remove or run the uninstaller. I don't see a need for that.

You are right.

If you download the correct executable installation package (.exe) from Adobe.com (http://www.adobe.com/products/flashplayer/fp_distribution3.htm) you don't need to uninstall the old version, because the installation package is actually an installer/uninstaller.
To check this, you can right-click on the executable installation package and select "properties": the file description should report "Adobe® Flash® Player Installer/Uninstaller".


You are talking about instalations regarding the Adobe install manager through adobe's website where as most people here prefer not to use the install manager and use the direct installer via the links that have been supplied earlyer in this thread.
You can either uninstall your current version via remove programs then install the new or install straight over the top as iv found both ways work correctly, i never found any need for the actual flash uninstall tool as its exactly the same as the uninstaller that is built into the flash player itself.
Title: Re: Flash player update failed
Post by: Tetsuo on September 22, 2011, 12:24:44 PM
You are talking about instalations regarding the Adobe install manager

Nope. I'm talking about the executable installation packages (.exe) used to distribute Flash Player to end-users.

Basically they are the same installation packages you can find via the links that have been provided in this thread by Gopher John.

Check by yourself the Plugin-based browsers version:

My link: http://www.adobe.com/products/flashplayer/fp_distribution3.html (you have to choose the .exe installer)

Gopher John's link: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

Title: Re: Flash player update failed
Post by: CraigB on September 22, 2011, 01:32:39 PM
You are talking about instalations regarding the Adobe install manager

Nope. I'm talking about the executable installation packages (.exe) used to distribute Flash Player to end-users.

Basically they are the same installation packages you can find via the links that have been provided in this thread by Gopher John.

Check by yourself the Plugin-based browsers version:

My link: http://www.adobe.com/products/flashplayer/fp_distribution3.html (you have to choose the .exe installer)

Gopher John's link: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe


Your link in this post at least goes to the exe.installer, your earlyer post takes me to the install manager page.
Title: Re: Flash player update failed
Post by: Tetsuo on September 22, 2011, 01:48:32 PM
Your link in this post at least goes to the exe.installer, your earlyer post takes me to the install manager page.

Okay, I just found out what happened. The link I provided in my original post appears incomplete - I guess when I pasted it in the message, the last letter (l) in ".html" was cut (sorry):

hxxp://www.adobe.com/products/flashplayer/fp_distribution3.html

The correct and complete link is:

http://www.adobe.com/products/flashplayer/fp_distribution3.html
Title: Re: Flash player update failed
Post by: Rick F on September 22, 2011, 03:37:37 PM
Thanks guys.

I just updated Flash by running the install/uninstall that Gopher John linked to (2.94-meg file for FF).  It worked fine without having to uninstall Flash manually first. I DID NOT have to shutdown avast — and never had to shut down avast in the past for any software installation.

I think one time a couple of years ago I had trouble updating Flash, but that was because I tried running it rather than downloading it.  I run FF under 'drop-my-rights' which protects some directories from being written to.

Thanks again.