Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stevesobol on October 03, 2011, 06:45:25 PM
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I've successfully installed avast! Pro 6 on two computers running Windows 2000 SP4. If I restart either of the computers, avast! does not start properly (the system tray icon has the red "X" on top of it)
The Windows event log says:
"The avast! Antivirus service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service."
This is not happening on any other computer on which I've installed avast, but the other computers run WinXP, Vista or 7.
Please help - version 6, according to the avast! website, is compatible with W2K SP4.
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I don't know if this is the issue:
Please make sure you have the Update Rollup 1 installed (it's required for avast! 5/6):
http://www.microsoft.com/downloads/details.aspx?FamilyId=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en
Do you have this rollup1 update installed ?
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I'm not sure! :) I'll make sure the affected computers have Rollup 1 installed. If not, I'll install it. Either way I will post my results here
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OK, let us know how you get on.
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I installed the rollup on one of the W2K computers. Rebooted. No love. Downloaded a fresh copy of avast! 6, uninstalled the old copy, rebooted, installed the copy I'd just downloaded, no love. I did see that the computer had one Windows update that needed to be downloaded (a security hotfix) - so I downloaded and installed it, and rebooted. Same problem. ???
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I'll retest it tomorrow and let you know...
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It's working well on my Win2k SP4... I installed 6.0.1289 AIS (same as Free but with more components).
Please follow these steps to find out what's wrong with your OS:
1) Download & unpack http://public.avast.com/~kurtin/depends.zip (run depends.exe)
2) Open several avast DLL/EXE files (\Program Files\AVAST Software\avast folder): aavm4h.dll/aswData.dll/ashBase.dll/avastsvc.exe/... and if you get red warning on the right pane, please send me a screenshot or text output (File/Save As/Text with Import Exports).
The screenshot of ideal state (taken from my Win2k SP4) is attached.
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Awesome, thanks! I'll do it soon. It may be a few days. The client and I do not consider this an emergency, as he can simply double-click on the system tray icon, and then he can click "FIX IT" and all of the services start. The problem is simply that they are not starting at boot time.
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and, apologies for the off-topic post, but can someone modify my forum account so I can change my profile info... the only thing I can do right now is change my email address and password. Thanks
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You need 20 posts to be able to change your profile and set several other things in your profile.
This is due to spammers! :'(
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avastsvc.exe: the very first dependency, APPHELP.DLL, is missing.
"Error opening file. The system can not find the file specified. (2)"
Same problem with aavm4h.dll and several other DLL files. In each case, APPHELP.DLL is the only library that is missing.
But check this out:
http://www.dependencywalker.com/faq.html (http://www.dependencywalker.com/faq.html)
Q: Dependency Walker says I'm missing APPHELP.DLL. Where can I get it from?
A: APPHELP.DLL is used by Windows XP's application compatibility feature. It is a Windows XP/2003/Vista/7/+ only DLL. If you see this warning, you most likely installed Internet Explorer 6.0 on your pre- Windows XP computer (Windows 95/98/ME/2000). Internet Explorer 6.0 installs a new SHWAPI.DLL that has a delay-load dependency on APPHELP.DLL. This is normal as SHWAPI.DLL does not expect to find APPHELP.DLL on versions of Windows prior to Windows XP. This warning can be ignored. You do not need (or want) APPHELP.DLL on Windows 95/98/ME/2000.
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I still have to check the other Win2k computer, but I know this one is definitely running IE 6.
So: shot in the dark here, but is it possible that the avast! installer detected the presence of IE 6, and as a result, automatically assumed that APPHELP.DLL existed, and installed the wrong binaries?
I have another Win2k computer that is running avast! with no issues - but I don't have access to it at the moment, and can't check which version of IE it is running.
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Don't know how exactly you are checking the dependencies, but none of avast! modules depends on APPHELP.DLL.
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I downloaded the ZIP file mentioned earlier in this discussion, extracted and ran depends.exe. Once the program was running, I opened up avastsvc.exe and looked at the list of dependencies. APPHELP.DLL was the first dependency listed, and it was the only one that had a problem. Then I looked at several DLL's and saw the same thing.
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What's really weird is that there is a third computer, that I finally was able to check late this afternoon, also running W2K SP4 and IE6, and avast! runs just fine on that computer.
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Can you post a screenshot of the tool showing the APPHELP.DLL dependency?
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Yes - I'll have to VNC into the computer and run depends.exe again. I will post a couple screenshots as soon as I can.
Thanks again.
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Hey there...just started Avast and my Help and Support went out...when I finally got the files restored that it needed...I got a new error...the one that is this topic. Apparently, Avast is delete happy. Avast should have helped you with the problem that they created... so I am waiting on the answer.
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I think you need to read the entire thread. The delays are my fault, not theirs.
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Screenshot 1: AVASTSVC.EXE dependencies
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Screenshot 2: AAVM4H.DLL dependencies. Several other avast! DLL's depend on this missing library, APPHELP.DLL
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Just as said in the FAQ you quoted, I don't think the shown error actually presents any problem.
The APPHELP.DLL is not references from any avast! module, the dependency comes from a Microsoft module itself (shlwapi.dll). Besides, the hour-glass next to the DLL name means that the module is delay-loaded, i.e. it's not a real dependency that could cause loading problems directly (it means that the module would be loaded on demand somewhere during the program runtime - but such a demand most likely never happens on the specified OS).
So I'd say the problem is unrelated...
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That puts us back at Square One...
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And? What is square one? That I need to read the whole thread? I also found that my system information doesn't work. I removed avast 6.0. My system runs alot better. I guess I'll just the reload windows full backup. I suggest Panda.
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Well, I'm an avast reseller... it doesn't say so yet, only because I haven't made enough posts here to be able to edit all of my information. I have clients running avast! on Win7, Vista and XP with no problems. I, myself, run avast! on my two laptops, one of which runs Vista and the other running 7. This particular issue I'm having is with two client PC's. He's running 2000 on those two computers. He has no problem running the software on his XP machines, or on the other computer he has that runs 2000.
If Panda works better for you, then by all means, use it. I've never used it, but I understand it's a pretty solid piece of software.
I do, however, plan on finding a solution for my customer.
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And I made my suggestion to "read the whole thread" because you seemed to be complaining about the company's employees taking a long time to reply. My point was, it wasn't them causing the delays, it was me.
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:'( Ah, come on... somebody tell me why it can't be simple to fix this silly "does not implement"... What? You all go off line to settle it elsewhere? I always seem to rub people the wrong way. I don't take it personal... I blame the government. I only get negativity. Been isolated for years and now I can't even get help and support from my computer. In fact, it won't even tell me it's own information. Wow, this isolation has risen to a new low. Hello! Hello? Anybody there?
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:'( Ah, come on... somebody tell me why it can't be simple to fix this silly "does not implement"... What? You all go off line to settle it elsewhere? I always seem to rub people the wrong way. I don't take it personal... I blame the government. I only get negativity. Been isolated for years and now I can't even get help and support from my computer. In fact, it won't even tell me it's own information. Wow, this isolation has risen to a new low. Hello! Hello? Anybody there?
take a deep breath.
you need to provide detailed information about your system and situation in order to get assistance.
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take a deep breath.
you need to provide detailed information about your system and situation in order to get assistance.
This is my personal opinion, not that of avast software nor any of its employees.
If PMT wanted us to actually work on his problem, he'd have either posted details, or posted a link to another forum discussion where he'd posted details earlier.
PMT: I really don't appreciate you hijacking this discussion to do nothing but complain. If you want help, you know which pieces of information you'll need to provide. If you don't actually want help, please go vent somewhere else. I started this discussion. I am working on finding a solution to my problem. It irritates me when I get an email telling me there's a new post, and it doesn't provide any help towards finding my solution.
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Hey! Been a while since I chatted with you...
Again, this hasn't really been a high-priority issue for the customer, so I haven't kept on top of it, but I have some additional information.
The two Win2k computers that are NOT loading avast properly... AOL is installed on both. Now, having done Internet tech support in a past life, I know that AOL's software has a nasty habit of not playing nice with other software. I also know that AOL has their own security/antivirus software built in, and I'm wondering if that's the problem.
Another Win2k computer in the same office can load avast - AOL is NOT installed on that computer.
Here's the problem. As much as I'd love to uninstall AOL... according to the customer, that is not an option.
Advice? :)
Thanks
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He can try to uninstall AOL and see if it helps and then we can simulate it here. Is it possible?
If not, what's his AOL version?
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I'm pretty sure it's AOL 9.0... but I'll have to check.
He only uses it for email and web browsing, so I'll see if I can convince him to uninstall it on one of the computers.
Thank you
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@stevesobol,
When you tried uninstalling avast, have you tried also the specific removal utility for avast? I mean running it several times, selecting older versions of avast, including version 4.x?
I would also suggest, after the removal utility, to delete any (hidden) folders like "alwil*" and / or "avast*" that may be left over after the removal utility.
About AOL, maybe there is some uninstall for "some" resident antivirus (only), which may be conflicting with avast.
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Hello!
Are you referring to aswclear.exe? I think I did run that program, once, and afterwards, I checked the Windows registry to make sure no registry keys were left behind by the uninstaller. I didn't check for stray files.
Thanks
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I mean http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility), yes. Download it again, and after the uninstall of your current avast, I would run it SEVERAL times, one for each version of avast, with reboots in between, always into Windows Safe Mode.
Of course, having 2 resident antivirus tools (whether both "enabled" or not, doesn't matter) it is indeed a problem. Uninstalling one of them (that one from AOL) is a must, and running the respective removal utility of the one uninstalled is very recommended. Partial list: http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/).