Avast WEBforum
Non-English Zone => Português => Topic started by: Daniel Celestino on October 05, 2011, 03:17:04 PM
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Olá, Toda vez que vou instalar o avast o mesmo fecha antes de concluir a instalação. Quando o processo de instalação e feita com sucesso o Avast não funciona. Já formatei o pc varias vezes e o problema continua igual. O que fazer para corrigir esse erro?
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Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
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Abaixo o log solicitado:
14:21:44 min/gen Started: 05.10.2011, 14:21:44
14:21:44 min/gen Running setup_ais-4b3 (1203)
14:21:44 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
14:21:44 nrm/sys Memory: 40% load. Phys:614576/1038512K free, Page:2209856/2503612K free, Virt:2069540/2097024K free
14:21:44 vrb/sys Computer WinName: ELENILDO
14:21:44 min/sys Windows Net User: AUTORIDADE NT\SYSTEM
14:21:44 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session "0" /limitcpu
14:21:44 vrb/gen DldSrc set to inet
14:21:44 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
14:21:44 min/gen Old version: 4b3 (1203)
14:21:44 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:21:44 nrm/sys Using temp: C:\WINDOWS.0\TEMP\_asw_aisI.tm~a02932 (23033M free)
14:21:44 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:21:44 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1203;p)
14:21:44 vrb/sys Computer DnsName: ELENILDO
14:21:44 vrb/sys Computer Ip Addr: 192.168.1.3
14:21:44 nrm/sys Installed in: C:\Arquivos de programas\AVAST Software\Avast (23033M free)
14:21:44 nrm/int SYNCER: Type: use IE settings
14:21:44 nrm/int SYNCER: Auth: another authentication, use WinInet
14:21:44 vrb/pkg Part prg_ais-4b3 is installed
14:21:44 vrb/pkg Part vps_win32-11100500 is installed
14:21:44 vrb/pkg Part setup_ais-4b3 is installed
14:21:44 vrb/pkg Part jrog-a7 is installed
14:21:44 vrb/pkg Part jrog2-31d is installed
14:21:44 vrb/gen LoadState: Edition=1
14:21:44 min/gen Old version: 4b3 (1203)
14:21:44 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
14:21:44 min/gen GUID: 831df021-98a5-4db6-8326-091e233d9b1a
14:21:44 nrm/gen Server definition(s) loaded for 'main': 255 (maintenance:0)
14:21:44 nrm/gen SelectCurrent: selected server 'Download334 AVAST5 Server' from 'main'
14:21:44 nrm/int SYNCER: Type: use IE settings
14:21:44 nrm/int SYNCER: Auth: another authentication, use WinInet
14:21:44 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1203;p)
14:21:51 nrm/int Used server: http://download334.avast.com/iavs5x
14:21:51 min/fil GetFileWithRetry: servers.def.vpx downloaded .
14:21:51 min/fil servers.def.vpx not changed, 1316779796
14:21:51 nrm/gen Server definition(s) loaded for 'main': 255 (maintenance:0)
14:21:51 nrm/gen SelectCurrent: selected server 'Download967 AVAST5 Server' from 'main'
14:21:51 nrm/int SYNCER: Type: use IE settings
14:21:51 nrm/int SYNCER: Auth: another authentication, use WinInet
14:21:52 nrm/int Used server: http://74.86.232.44/iavs5x
14:21:52 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
14:21:52 min/fil prod-ais.vpx not changed, 1317804317
14:21:52 min/pkg LoadProductVpu: C:\Arquivos de programas\AVAST Software\Avast\Setup\prod-ais.vpx
14:21:52 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
14:21:52 vrb/pkg LoadPartInfo: jrog2 = jrog2-31d returned 00000000
14:21:52 vrb/pkg LoadPartInfo: program = prg_ais-509 returned 00000000
14:21:52 vrb/pkg LoadPartInfo: setup = setup_ais-509 returned 00000000
14:21:52 vrb/pkg LoadPartInfo: vps = vps_win32-11100500 returned 00000000
14:21:52 min/pkg LoadProductVpu: C:\Arquivos de programas\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
14:22:01 min/int submit has nothing to send
14:22:01 nrm/pkg Submit: files 0, bytes 0, time 0 ms
14:22:01 nrm/pkg Submit success: files 0, bytes 0, time 0 ms
14:22:01 nrm/pkg Transferred: files 2, bytes 0, time 7624 ms
14:22:01 nrm/pkg Retries: total 0, files 0, servers 2
14:22:01 vrb/fil NeedReboot=false
14:22:01 min/gen Return code: 0x20000001 [Nothing done]
14:22:01 min/gen Stopped: 05.10.2011, 14:22:01
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The log seems ok.
I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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Desculpe, me confundi no momento de colocar o log aqui e acabei colocando o log de um outro computador. Mas corrigindo, o log do Avast que não funciona é o seguinte:
18:23:59 min/pkg vps: going to extract C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\db_xtn.map (20000)
18:23:59 min/pkg file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\db_xtn.map already exist
18:23:59 min/pkg vps: going to extract C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\list_i.txt (2)
18:23:59 min/pkg file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\list_i.txt already exist
18:23:59 min/pkg vps: preparePool C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\l_idx.map, ok
18:23:59 min/pkg vps: preparePool C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\s_idx.map, ok
18:23:59 min/pkg vps: preparePool C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\sl_idx.map, ok
18:24:00 min/pkg vps: Create file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\lshe3.map, ok
18:24:00 min/pkg vps: Create file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\acshort.map, ok
18:24:00 min/pkg vps: can't open event Global\vpsNew.sig, error code: 0x00000002
18:24:00 vrb/pkg FilterOutExistingFiles: 352 & 0 = 352
18:24:00 vrb/fil File registered: C:\Arquivos de programas\AVAST Software\Avast\AhAScr.dll
18:24:00 vrb/reg Set registry: .avastlic\=avastlicfile
18:24:00 vrb/reg Set registry: .avastlic\Content Type=application/avast-license
18:24:00 vrb/reg Set registry: avastlicfile\=avast! license file
18:24:00 vrb/reg Set registry: avastlicfile\EditFlags=65536
18:24:00 vrb/reg Set registry: avastlicfile\BrowserFlags=8
18:24:00 vrb/reg Set registry: avastlicfile\shell\=
18:24:00 vrb/reg Set registry: avastlicfile\shell\open\=
18:24:00 vrb/reg Set registry: avastlicfile\shell\open\command\="C:\Arquivos de programas\AVAST Software\Avast\aswChLic.exe" "%1"
18:24:00 vrb/reg Set registry: .avastsounds\=avastsoundsfile
18:24:00 vrb/reg Set registry: .avastsounds\Content Type=application/avast-sounds
18:24:00 vrb/reg Set registry: avastsoundsfile\=avast! soundpack file
18:24:00 vrb/reg Set registry: avastsoundsfile\EditFlags=65536
18:24:00 vrb/reg Set registry: avastsoundsfile\BrowserFlags=8
18:24:00 vrb/reg Set registry: avastsoundsfile\shell\=
18:24:00 vrb/reg Set registry: avastsoundsfile\shell\open\=
18:24:00 vrb/reg Set registry: avastsoundsfile\shell\open\command\="C:\Arquivos de programas\AVAST Software\Avast\aswChLic.exe" "%1"
18:24:00 vrb/sys Service avast! Antivirus dependency aswMon2;RpcSS;
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Gerencia e executa os Serviços do antivírus avast! neste computador. Isto inclui os Módulos residentes, a Quarentena e o Agendador.
18:24:00 vrb/sys Service avast! Antivirus updated
18:24:00 vrb/sys Service avast! Antivirus parameters updated
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Parameters\ProgramFolder=\Device\HarddiskVolume1\Arquivos de programas\AVAST Software\Avast
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSnx\Instances\DefaultInstance=aswSnx Instance
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSnx\Instances\aswSnx Instance\Altitude=137600
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSnx\Instances\aswSnx Instance\Flags=0
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avast\={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg Set registry: AllFilesystemObjects\shellex\ContextMenuHandlers\00avast\={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/sys Service avast! Mail Scanner uninstalled
18:24:00 vrb/reg Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 5=4.0;C:\Arquivos de programas\AVAST Software\Avast\ashOutXt.dll;1;10000111111000
18:24:00 vrb/sys Service avast! Web Scanner uninstalled
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\BehavShield=1
18:24:00 vrb/gen Browser "Internet Explorer" not found
18:24:00 vrb/gen Browser "Chrome" not found
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\ProgramFolder=\DosDevices\C:\Arquivos de programas\AVAST Software\Avast
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\DataFolder=\DosDevices\C:\Documents and Settings\All Users.WINDOWS\Dados de aplicativos\AVAST Software\Avast
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400
18:24:00 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0
18:24:00 vrb/fil Shortcut for AvastUI.exe installed in C:\Documents and Settings\All Users.WINDOWS\Menu Iniciar\Programas\avast! Free Antivirus
18:24:00 vrb/fil Shortcut for AvastUI.exe installed in C:\Documents and Settings\All Users.WINDOWS\Desktop
18:24:00 vrb/reg Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
18:24:00 vrb/reg Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=C:\Arquivos de programas\AVAST Software\Avast\ashShell.dll
18:24:00 vrb/reg Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Arquivos de programas\AVAST Software\Avast\ashShell.dll
18:24:00 vrb/reg Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
18:24:00 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
18:24:00 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast="C:\Arquivos de programas\AVAST Software\Avast\avastUI.exe" /nogui
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayName=avast! Free Antivirus
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayVersion=6.0.1203.0
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\InstallLocation=C:\ARQUIV~1\AVASTS~1\Avast
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\InstallSource=C:\ARQUIV~1\AVASTS~1\Avast\setup
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\Publisher=AVAST Software
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\VersionMajor=6
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\VersionMinor=0
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayIcon=C:\Arquivos de programas\AVAST Software\Avast\avastUI.exe
18:24:00 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\UninstallString=C:\Arquivos de programas\AVAST Software\Avast\aswRunDll.exe "C:\Arquivos de programas\AVAST Software\Avast\Setup\setiface.dll" RunSetup
18:24:00 vrb/reg Set registry: Software\AVAST Software\Avast\DataFolder=C:\Documents and Settings\All Users.WINDOWS\Dados de aplicativos\AVAST Software\Avast
18:24:00 vrb/reg Set registry: Software\AVAST Software\Avast\Version=6.0
18:24:00 vrb/reg Set registry: Software\AVAST Software\Avast\VersionShort=6.0
18:24:00 vrb/reg Set registry: Software\AVAST Software\Avast\SetupVersion=1203
18:24:00 vrb/reg Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Arquivos de programas\AVAST Software\Avast
18:24:00 vrb/reg Set registry: Software\AVAST Software\Avast\Product=ais
18:24:07 vrb/gen SaveState: Edition=1
18:24:07 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
18:24:07 nrm/pkg Retries: total 0, files 0, servers 1
18:24:07 vrb/fil NeedReboot=false
18:24:07 min/gen Return code: 0x20000000 [Something done]
18:24:07 min/gen Stopped: 04.10.2011, 18:24:07
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Besides some weird info:
18:24:00 min/pkg vps: can't open event Global\vpsNew.sig, error code: 0x00000002
I don't see problems in your log.
Maybe an installation from scratch will help.
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Ok, tentarei reinstalar novamente do zero, Porem nem consigo desinstalar normalmente pois o progama de desinstalação do Avast fecha, tenho que excluir as chaves de registro dele. Logo mais postarei o resultado.
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Obrigado, consegui resolver meu problema. O avast somente instalou em modo de segurança. Grato!
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Obrigado, consegui resolver meu problema. O avast somente instalou em modo de segurança. Grato!
Se quiser que eu analise o log de instalação para ver se está ok.
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log