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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: emma on November 13, 2004, 08:56:49 PM

Title: Outlook Express Error
Post by: emma on November 13, 2004, 08:56:49 PM
I have read through most of the thread 4.5 Mail  hoping to find the solution.  But I did not find a match and there were too many different things to follow.  So I am asking for help.
I tried to open my email.  This Error came up:

The connection to the server has failed. Account: 'pop3.omniglobal.net', Server: '127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

I have retried and rebooted several times. I read that having XP, I would not have to manually set my email protection.
I am sure this is a simple problem to solve.  I hope you will also give me simple directions to follow.

Thank you
Title: Re:Outlook Express Error
Post by: techie101returns on November 13, 2004, 09:00:46 PM
Emma,

Firstly, XP has nothing to do with the configuration of Avast.  The new 4.5 version should do a better job of configuring the email client.

I would recommend that you use the Mail Protection Wizard found in the Programs/Avast folder.
Only applies to W98:  XP no longer uses the MPW.

Apparently the settings are not correct and connection to the server could not be made.

Should this nor work, then read the instructions in the Help file on "Manual configuration"
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 09:09:24 PM
I went to Programs/Avast.  The only choices were: Avast Antivirus, Avast Website and the Help.  The Mail Protection Wizard is no longer there as it was before.
Is it somewhere else?
Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 09:17:06 PM
Emma, have you reconfigured your mail client previously (manually, by changing the servers to 127.0.0.1 etc)?

If so, please revert it to the original state. That's all.
Title: Re:Outlook Express Error
Post by: DavidR on November 13, 2004, 09:21:39 PM
Your right its gone, but only if using XP or an NT based OS as they aren't meant to need it, but you can find it in C:\Program Files\Alwil Software\Avast4 - look for, ashPopWz.exe - double click this and it will run the Wizard
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 09:46:57 PM
David: I found the Wizard but it told me I did not have to run because I was already protected.  Had to exit Wizard.

Vlk: When I first got avast, I followed the Wizard and don't remember  where or how  or if I changed anything to 127.0.01 etc.

When you direct me to revert,  I am sorry I do not know where or how to do that.
Just a wee bit more directions should do it. :)
Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 09:54:05 PM
Run the wizard again and (contrary to what you'd think) instruct it to REMOVE the protection from all your accounts.

That should do the trick.
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 10:19:43 PM
I checked the box to remove the protection from all accounts.  I then began receiving tons of email, but non of them were being scanned.

Went to the On-Access Scanner and all my Customs were checked to scan in and outbound mail and to insert the scan note.  
I noticed that only 4 of the providers were running. Looked at Internet Mail and right under the title it said:

The provider is waiting for a subsystem to start.    
Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 10:24:41 PM
Try to stop the provider and then start it. Does that make it running?

If not, please go to Control Panel -> Administrative Tools -> Services. Is there avast Mail Scanner? Is it running? If no, can you start it?
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 10:40:40 PM
Yes, I went to the  Adminstrative Tools and started the Mail Scanner.  It started the 5th  Provider.  I then had to redo the Wizard and check remove protection.  Sent myself email and got scanning both ways.

Thanks
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 11:04:40 PM
The treat didn't last long.

The next time I tried to start email, I received error:

An unknown error has occurred. Account: 'pop3.omniglobal.net', Server: 'smtp.omniglobal.net', Protocol: SMTP, Server Response: '500 Command unrecognized', Port: 25, Secure(SSL): No, Server Error: 500, Error Number: 0x800CCC62
There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop3.omniglobal.net', Server: 'pop3.omniglobal.net', Protocol: POP3, Server Response: '-ERR Unknown command: REDIRECT 12.162.134.6:110 2532', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

I know I read about this in another post, but I could not understand the solution.
Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 11:05:33 PM
Are you using a firewall?
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 11:09:41 PM
zone alarm
Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 11:12:11 PM
Hmm, again.
Everyone with this problem seems to be using ZA.

I will ask you the same question as I did in the other thread - could you try temporarily disabling ZA and see if it makes any difference?

Thanks
Vlk
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 11:18:50 PM
Disabled for 30 terrifying seconds.  And yes, the email  worked.  Reset ZA and same problem appeared.


Tried several more times to bring up the email and it came up --no problems with ZA on.

Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 11:22:01 PM
Shoot. ZA must be somehow interfering with the new system. Hopefully we'll be able to simulate the problem in our lab.

Thanks for all the information.
Title: Re:Outlook Express Error
Post by: conazus on November 13, 2004, 11:22:56 PM
Vlk...   is the ZA problem seeming to only occur with XP???    
Title: Re:Outlook Express Error
Post by: Vlk on November 13, 2004, 11:25:08 PM
I don't know if ONLY XP - but definitely NOT Win9x (that's because it's caused by the avast module that's not used in 9x at all).
Title: Re:Outlook Express Error
Post by: emma on November 13, 2004, 11:42:39 PM
Spoke too soon.

Most recent try to access OE... this error appeared:

The host 'pop3.omniglobal.net' could not be found. Please verify that you have entered the server name correctly. Account: 'pop3.omniglobal.net', Server: 'pop3.omniglobal.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D
Title: Re:Outlook Express Error
Post by: dporter9 on November 13, 2004, 11:44:24 PM
Same problem with...

Microsoft Windows 2000 Professional

and running ZA
Title: Re:Outlook Express Error
Post by: techie101returns on November 14, 2004, 01:11:08 AM
I have 4.5.518 running with ZA on an ME and a 98 with no problems.

Also running it on XP (still SP1)....still not happy with SP2.  Thus far....all is fine.

What I would try is to insert ALL Avast process in the Trusted Zone.  Then give permissions for Avast to access Trusted and Internet.
You can also try setting down the Program Control to Medium....not HIGH

Try that setting on ZA.
Title: Re:Outlook Express Error
Post by: bob3160 on November 14, 2004, 03:06:28 AM
I'm using ZA Pro and don't have any problems at all. ??? ???
Title: Re:Outlook Express Error
Post by: emma on November 14, 2004, 03:17:18 AM
I am continuing to try to work with the email in OE.  The On Access continues to show it is working.  I can access the email in an off and on fashion.  Sometimes rebooting, or just restarting it.  But there seems to be no one thing I can do to get it to work in a normal and useful, reliable manner. I could not send anything and have gotten these two error messages.  Just as I was preparing this message in come an email although several minutes ago the errors appeared.  just when I think everything is ok, then it's not.  The attached also pops up (I erased part of my email) When I click ok the error messages come too.

An unknown error has occurred. Account: 'pop3.omniglobal.net', Server: 'smtp.omniglobal.net', Protocol: SMTP, Server Response: '500 Command unrecognized', Port: 25, Secure(SSL): No, Server Error: 500, Error Number: 0x800CCC62

There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop3.omniglobal.net', Server: 'pop3.omniglobal.net', Protocol: POP3, Server Response: '-ERR Unknown command: REDIRECT 12.162.134.6:110 3652', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91


The connection to the server has failed. Account: 'pop3.omniglobal.net', Server: '127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
Title: Re:Outlook Express Error
Post by: techie101returns on November 14, 2004, 04:04:48 AM
emma,

Well, I guess I joined the group with email trouble.
After updating to the final 4.5.518, my OE stopped working.  

In addition, my other systems with Thunderbird and Pegasus stopped working as well.

Long story short....
The new 4.5 should have configured the email client by itself so that the 127.0.0.1 thing would not be needed but I found that the only way to restore my TB and Peg was to set them back to using the 127.0.0.1 and adding the #pop.isp.com and #smtp.isp.com formats to the username in Avast and the email client. (See Manual Configuration in the Help file).

From your screenshot, it seems that you could try adding the above structured formats for the POP and SMTP settings in OE using your actual ISP server addresses, and username as below.

Yourusername#pop3.omniglobal.net
Yourusername#smtp.omniglobal.net

Good luck
Title: Re:Outlook Express Error
Post by: bob3160 on November 14, 2004, 04:56:32 PM
Emma
In the picture you submitted, did you ever enter your correct user name?
What's depicted on the picture surely isn't your user name.
If you haven't tried correcting the sign-in screen, pleas give it a try.
Title: Re:Outlook Express Error
Post by: emma on November 14, 2004, 05:04:42 PM
Techie 101....what goes round comes round

I disabled ZA and only used Windows Firewall.  Email worked fine.
I enable ZA only and still the  OE is being selective and doing its thing sporatically.  I receive the same box as above every time.

I have switched the Firewalls back and forth several times with the same result.

I am not sure what you meant by changing the info in the box.  Before I change anything I need to be real sure of what I am doing.

Bob: Yes, everything is correct. I just deleted my username as I did not want it shown.  And if I click on the OK several times the email will connect, but as stated above it sometimes works and sometimes comes up with the errors.  Then I usually go off line and begin the process again.

VLK.........perhaps Avast has come up with the solution to the ZA  problem???

Hope a more difinitive answer will be forth coming.
Thanks
Title: Re:Outlook Express Error
Post by: bob3160 on November 14, 2004, 05:11:08 PM
Hi Emma
I knew it couldn't be that simple but had to ask. :)
The funny thing is that I also use ZA but haven't had a bit bit of trouble at all.  I'm using ZA Pro don't know that makes any difference.
Title: Re:Outlook Express Error
Post by: Sojourner on November 14, 2004, 05:13:43 PM
I don't really want to get into this, but I am using OE, ZA free, XP, SP2, and have had no problems with the mail scanner or anything else ---yet.
Title: Re:Outlook Express Error
Post by: Starfighter on November 14, 2004, 05:27:27 PM
Maybe it depends upon what version of ZA you're using.  i.e. the most recent version or an older version.  
Title: Re:Outlook Express Error
Post by: emma on November 14, 2004, 05:28:35 PM
Yes, I understand and have read several places where no one is having trouble with ZA.

If it was just a matter of it happening on a normal day I would think it was just me accidently fiddling with something.

But after the new avast came in yesterday, I restarted my computer as directed.  Then I went immediately to my OE email...and the rest is history.  I didn't have any trouble before the Update.

I kept trying for a bit to see if it was going to work, but I didn't change a thing(wouldn't know how anyway).  Went to the forum where I saw many questions and tried to find a thread before starting my own.

Now perhaps not anything related to avast.  As I said it works sometimes but not without that little box appearing and I have to keep clicking OK many times.  Then it may or may not  work. But if I do not have ZA enabled there seems to be no problem.
Title: Re:Outlook Express Error
Post by: Sojourner on November 14, 2004, 05:34:13 PM
That is what I was just thinking, Starfighter; there was a recent update that maybe everyone didn't know about, since it is not automatic. We have to go to the site and download it as if we didn't already have ZA.
Title: Re:Outlook Express Error
Post by: emma on November 14, 2004, 05:44:42 PM
I just updated ZA to 5.5.062 the other day.

That seems to be the latest.
Title: Re:Outlook Express Error
Post by: Sojourner on November 14, 2004, 05:51:54 PM
I just updated ZA to 5.5.062 the other day.

That seems to be the latest.

That is what I have --- :)
Title: Re:Outlook Express Error
Post by: stevejrc on November 14, 2004, 06:21:20 PM
just a guess - has anyone tried turning off mailsafe in ZA (if it still has it), maybe that could interfere with avast? im using sygate so dont know.
Title: Re:Outlook Express Error
Post by: emma on November 14, 2004, 06:49:37 PM
stevejrc:  Thanks for your idea.  I tried and nada.  

What I just seem to be getting is that silly box  that I have to keep clicking on to get OE to start and then that is iffy.

I will probably have to call my ISP and get them involved.  Ugh.

Just add to the confusion.

Then I might uninstall ZA and reinstall.  Would give me something to do.  Keep me busy. Anyway I am no longer hyper about it.  Just waiting for someone to come along with the magic wand.
My goal right now is to DO NO HARM!!
Title: Re:Outlook Express Error
Post by: techie101returns on November 14, 2004, 08:06:53 PM
The Magic Wand has arrived !!!!!    ;D

Emma,
I think I have the answer, and specific instructions on a workaround. It does not have anything to do with ZA or Avast.

Follow the instructions here step by step or ask me for clarification.  It will take care of your intermitent problem.

http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687)

Hope so... ::)
Title: Re:Outlook Express Error
Post by: BaronBlitz on November 15, 2004, 03:36:50 PM
I'm having the same problem. I can't send any emails as long as Avast is running. I don't use Zone Alarm so that can't be my problem. Outlook Express worked perfectly before the update to Avast. I have never changed any settings. It all used to work fine before. I'm using Outlook Express and running Windows XP home.
Title: Re:Outlook Express Error
Post by: techie101returns on November 15, 2004, 05:37:09 PM
Baron,

Emma's problem is a bit different than what I believe you have.

Check your settings in OE.  Avast 4.5 has a new mail configuration process which is differs from the old way.
OE should not be set to server address 127.0.0.1 anymore.
The OE server names for POP3 and SMTP should be those that your ISP provides and your username should NOT have an appersand (#) followed by the ISP server address.   Ex: [johndoe@isp.com] #pop.isp.com

Manually reconfigure OE and then reboot computer.  Avast 4.5 should pick up the email client and protect it without changing settings.
Title: Re:Outlook Express Error
Post by: emma on November 15, 2004, 07:31:16 PM
For Techie
Title: Re:Outlook Express Error
Post by: Vlk on November 15, 2004, 10:21:50 PM
BaronBlitz, do you have avast version 4.5.423?
What error message do you get from OE, exactly?


Thanks
Vlk
Title: Re:Outlook Express Error
Post by: emma on November 16, 2004, 01:00:31 AM
For Techie
Title: Re:Outlook Express Error
Post by: BaronBlitz on November 16, 2004, 01:02:27 AM
BaronBlitz, do you have avast version 4.5.423?
What error message do you get from OE, exactly?


Thanks
Vlk

Vlk, I have avast version 4.5.523. The error I get from OE is "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test', Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F"

I get the police light in the task bar as avast checks the email but, it won't allow the message through. The only way I seem to be able to send email is if I turn off avast. I have no problem receiving email. The problem is only when I try to send email.
Title: Re:Outlook Express Error
Post by: Lisandro on November 16, 2004, 01:39:11 AM
Vlk, I have avast version 4.5.523. The error I get from OE is "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test', Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F"

I get the police light in the task bar as avast checks the email but, it won't allow the message through. The only way I seem to be able to send email is if I turn off avast. I have no problem receiving email. The problem is only when I try to send email.

Vlk, one of my computers is exactly the same. I can receive but can't send... I'm working on it. Of course, XP SP2 and 4.5.523.

My other computer (this one), working perfectly.
Title: Re:Outlook Express Error
Post by: techie101returns on November 16, 2004, 07:18:43 AM
Technical,

Same trouble here.  My XP is ok with OE now.  I had to reconfigure.

My ME machine went down as well using Thunderbird.  New 4.5 would not configure, and Avast would not scan mail.  I had to use the 127.0.0.1 settings again for it to work.

Unfortunately, my W98 with OE is a mess since 4.5 and thusfar, I cannot get my email scanned and the SMTP side is down.

What the heck is going on????

And where is the Avast team on this????

Too many users have had serious trouble with 4.5

Is anyone working on a fix or new build?

 ???
Title: Re:Outlook Express Error
Post by: conazus on November 16, 2004, 07:29:05 AM
Technical,

Same trouble here.  My XP is ok with OE now.  I had to reconfigure.

My ME machine went down as well using Thunderbird.  New 4.5 would not configure, and Avast would not scan mail.  I had to use the 127.0.0.1 settings again for it to work.

Unfortunately, my W98 with OE is a mess since 4.5 and thusfar, I cannot get my email scanned and the SMTP side is down.

What the heck is going on????

And where is the Avast team on this????

Too many users have had serious trouble with 4.5

Is anyone working on a fix or new build?

 ???

Techie are you using the old port settings on your 98 machine?   110 and 25?    Can't use the new ones with 98..   I figure you already know that ?   Thought I'ld ask anyway.    From what Ive been able to figure out and reading some things VLk has said,   with 98 you still use the 127.0.0.1 and  the port settings the same as with 4.1...  and run the Mail Wizard    Ive had no problems with OE on either 98 machine here..   also using ZA (updated)
Title: Re:Outlook Express Error
Post by: techie101returns on November 16, 2004, 07:42:50 AM
Connie,

Thanks for the clarification but I just finished fixing the W98 machine.  Yes, W98 only works with the "old" settings of 127.0.0.1 and the # format in the POP and SMTP addresses.

As I said, XP works ok with the 4.5, but Thunderbird only works the old way.  I have to update TB to the new .9 and see what happens.

Right now, all my email is working on my 3 machines.
What a nightmare for 2 days!

Still don't know if any fix is in the works.

Oh well.  It makes life interesting.   ;D
Title: Re:Outlook Express Error
Post by: emma on November 16, 2004, 07:51:44 PM
Techie 101 has been working with me on my problem with OE.  We made no changes in my system etc.  He was just evaluating and checking some settings.

Then Avast 4.5.423 appeared.  After the restart, everything  worked fine.

(I hope)
Title: Re:Outlook Express Error
Post by: Lisandro on November 16, 2004, 08:31:43 PM
As I said, XP works ok with the 4.5, but Thunderbird only works the old way.  I have to update TB to the new .9 and see what happens.

Techie, for me TB .9 works at XP with the new system of avast 4.5 (I did not test the old 4.1).  8)
Title: Re:Outlook Express Error
Post by: emma on November 16, 2004, 11:59:37 PM
I had 24  hours of the email working perfectly.

I am now receiving the error message again, but if I am persistent and keep trying it eventually connects.

I spoke too soon.