Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pittie31 on November 13, 2004, 11:29:25 PM
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Hi, i'm new to this forum but decided to come here since having a problem with avast today for the first time. I've been using avast for about a half year now, and very satisfied with it, recommending it to everybody. But today it did an automatic upgrade to 4.5.518 and asked for a reboot. After doing that, and windows started, i got the following error: Internal error has occured in avast! program. It is probably caused by a program bug or invalid entry data
I still get the icon in the sys tray but it has that red circle with the red stripe in it, and resident protection is disabled, and even trying to start it manually doesn't work. When i right click on the sys tray icon, then on Start avast! antivirus, it performs the memory test first, then i also get this following error: The paramter is incorrect. The scan completed with error: 87 = The paramter is incorrect.
I already tried an uninstall/reinstall but get the same errors. Before this upgrade i had no problems at all with avast! Today is the first time i got an error like this, and this was after the upgrade and reboot.
System:
Celeron 2.4Ghz
512Mb ddram
OS: Win XP Pro SP2
If anybody has any ideas what could be causing this, or any suggestions i would really appreciate the help. Thanks
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Please send me the unp* file(s) from the avast\data\log folder (by email). There should be at least one.
Thanks
Vlk
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Ok, there was a total of 2 unp* files, so i sent them both to you by email. Now i'll patiently wait for a new reply. Thanks
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Your installation seems to be somehow damaged. Please try doing repair of avast install.
Control Panel -> Add/Remove Programs -> avast antivirus -> Change/Remove -> Repair (scroll down the icon list to see the Repair option).
Thanks
Vlk
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I have also already tried that (repair) but it didnt help any. I just tried it again, also rebooted, but still get the same error. ???
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Well the problem basically means that one of the system functions failed. Which is quite strange. Exactly the same code was used in avast 4.1 - and it was working OK?
Haven't you changed anything important in your system? Install new programs? Operating system fixes?
Thanks
Vlk
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Yes 4.1 was working just fine, and i havent installed any new programs recently, or any OS updates or fixes.
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I am getting this same exact error. didn't have avast previously installed. happened "right out of the box" for me.
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Still no anwers from avast on my problem? No help for this at all? I feel unsafe here. ???
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Still no anwers from avast on my problem? No help for this at all? I feel unsafe here. ???
They are all trying... :-[
I can't figure out what is happening to help you...
Can you hold on? Thanks.
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I think Vlk has found the cause - and I also thought he had already replied... well, maybe not.
The problem I had seen was "caused" by the fact that avast! was running on a betaversion of SP2 (something like SP2 RC1). Is it the case?
It will probably be fixed in the next program update - but running a betaversion of SP2 is certainly a risky thing to do.
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Yes, this is definitely the "Pre-release version of SP2" issue.
pittie31 & p0ppie, please update your system to the official SP2 release. It has a version number of 2158 (or 2160? I'm not sure).
Thanks
Vlk
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Version 2158
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Yes, this is definitely the "Pre-release version of SP2" issue.
pittie31 & p0ppie, please update your system to the official SP2 release. It has a version number of 2158 (or 2160? I'm not sure).
Thanks
Vlk
Yes indeed, you 're right, i am running a beta version of SP2, but this hasn't caused any problems with previous versions of avast, why is it now? And i've tried updating to the official SP2 release several times now, but each time it won't work, it just says 'failed'. Maybe sometime soon i will do a re-install of XP. But it really puzzles me why avast worked fine on my system until this new version came out. Even today i tried the new update from 4.5.518 to 4.5.523 hoping the problem was helped, but it wasn't. I even tried uninstalling 4.5.518 and also cleaned the register of everything from avast, then installed the 4.5.523 but got the same problem again. So for now, until avast comes up with a solution, i put version 4.1 back on with updated .dat files. Or until i do a re-install and get the official SP2 working on here, whichever comes first. Thanks so far for all your help team.
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Well the reasons is that when avast 4.5 detects XP SP2, it tries to take advantage of some of its new features. And unfortunately, at least one of the features is not available in your SP2 build (it's too old) - even though it reports it's SP2.
We may change this in the next avast program update because obviously, it is causing problems to some users. :)
thanks
Vlk
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Great to hear that. How soon can i expect that? When do you think this new update will be available? Thanks in advance for all your help.
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Great to hear that. How soon can i expect that? When do you think this new update will be available? Thanks in advance for all your help.
Could be soon...
Can you take a look here: http://forum.avast.com/index.php?board=2;action=display;threadid=8728;start=15
Will this updated file help you?
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I checked that thread and found another link to another thread and in that one found a post with an update file, if thats what you mean? So i downloaded it and unpacked it to the according folders, and will now restart and re-install avast 4.5 and see if it works, but i'm not sure it will, since that update was for a problem with timeouts in email. I will let you know how it went. Thanks
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I checked that thread and found another link to another thread and in that one found a post with an update file, if thats what you mean? So i downloaded it and unpacked it to the according folders, and will now restart and re-install avast 4.5 and see if it works, but i'm not sure it will, since that update was for a problem with timeouts in email. I will let you know how it went. Thanks
Last tentative here with build 4.5.529:
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007
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Thanks, this beta version did the trick. I installed it, then rebooted, and had no problems whatsoever. Thanks so much for your help!!!
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Hi i am new to this. I dont even think that I have this in the right area..
But I am having problem updating since this release..everyday since the release I get a red box telling me that there is an error in trying to update the virus definitions..I am at a loss of what to do now..I thought about going back and redownloading another version of avast..I was happy with what I had and next thing I know I have 4.5. I also got a box that come up from the right hand side where it lets me know that my virus definitions have been updated. It said that there was another version so of course I clicked on it..but I had problems there as well...I am wondering if this is the reason I keep getting virus definitions update problems?
Thankyou for any help...I am totally frustrated here. :-[
Thanks,
Kim
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Check your firewall and proxy settings.