Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cmctamany on October 26, 2011, 01:25:48 PM
-
I have a 6 month old computer that my nephew built for me because I do not know much about computers. When my wife turned the computer on Monday it gave her a message about the computer not having been shut down properly. When she attempted to restart using an earlier version of the computer setup she got a blue/gray AVAST screen that has a safe-mode icon in the upper left, and avast icon in the lower left and a green "switch" button in the lower right. When I click on the switch button it shows me my desktop for a split second, but does not switch. When I click on the avast button it does NOT let me shut it down. When I click on the safe-mode button it does nothing. When I hit CTRL-ALT-DEL I can go into file manager, but cannot manually shut down. I am not tech savvy and cannot figure out how to even make my computer work at this point. It is Windows 7 64 bit. I am not sure what else to describe at this point.
-
Am I reading correctly that you can't boot in Safe Mode?
SafeMode (repeatedly press F8 while booting):
http://support.microsoft.com/default.aspx?scid=kb;en-us;315222
If you can, please, uninstall avast, boot, install again.
-
Sounds like maybe they are stuck in Safe Zone, not the first user I have seen mistakenly call SafeZone "Safe Mode" (if that is the case).
http://forum.avast.com/index.php?topic=85107.0
http://forum.avast.com/index.php?topic=84487.0