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Other => General Topics => Topic started by: ady4um on October 27, 2011, 04:46:07 AM

Title: blog.avast.com script message
Post by: ady4um on October 27, 2011, 04:46:07 AM
After opening blog.avast.com , have anyone seen the message shown in the attached picture ?

Anyone knows why is this happening? Is it related to some add-on? Is it related to https?

Any chance that it could be avoided (not the message itself, but the script(s) that trigger(s) it)?
Title: Re: blog.avast.com script message
Post by: Pondus on October 27, 2011, 08:23:45 AM
nope...dont see it, but after page have loaded IE frees for 10-15 sek before i can start scrolling?
with Opera everything is fine
Title: Re: blog.avast.com script message
Post by: DavidR on October 27, 2011, 12:01:26 PM
Nope, don't see it either with firefox opens instantly, does go to https though.

Using IE8, I get the mixed content message first (image) and once acknowledged, the page opens instantly; though there was the time taken to do the image capture (not long), so I don't know if all the page content is on hold until you acknowledge the pop-up or it loads in the background whilst waiting. So no delay fer me other than the mixed content pop-up.
Title: Re: blog.avast.com script message
Post by: Lisandro on October 27, 2011, 12:06:26 PM
Not here. It's working in IE and Firefox.
Title: Re: blog.avast.com script message
Post by: Asyn on October 27, 2011, 01:23:52 PM
After opening blog.avast.com , have anyone seen the message shown in the attached picture ?

No, but I don't use IE.
Title: Re: blog.avast.com script message
Post by: DavidR on October 27, 2011, 01:26:59 PM
You could always try it as we did and report you findings.
Title: Re: blog.avast.com script message
Post by: ady4um on October 27, 2011, 01:41:52 PM
Well, I don't know what to test now. I have the same delays in IE8 and also the https mixed question, and once I answer "yes" to the https security question, the page continues to load (still slow) and then the question I presented in the first post shows up.

Moreover, if I answer "yes" to stop loading the script, the question appears again, while the browser gets unresponsive. Waiting enough time it gets responsive again, but the question also appears again. So, it's unusable in practice.

If I answer "no" to the script question, then the question doesn't pop up again and the page continues to load, still slowly and it can even get unresponsive for a moment.

The bottom line is that I don't know what triggers it in my system and why it gets unresponsive. Sure, having enough patience it will finally load and it gets to some "normal" usable state, but why  ??? Which script is there so important to load a simple blog  ???
Title: Re: blog.avast.com script message
Post by: Asyn on October 27, 2011, 01:54:21 PM
You could always try it as we did and report you findings.

My IE is setup to only allow the MS update site.
Don't want to change all settings to just test this, sorry.
Title: Re: blog.avast.com script message
Post by: bob3160 on October 27, 2011, 03:04:41 PM
The website https://blog.avast.com/ (https://blog.avast.com/) loads without problems for me
using Google's Chrome.
I do have a problem with the sub site where the full article resides:
https://blog.avast.com/2011/10/25/happy-15th-anniversary-to-download-com/#more-5087 (https://blog.avast.com/2011/10/25/happy-15th-anniversary-to-download-com/#more-5087)
It never seems to fully load.
After some time of waiting, I receive the following notice:
(http://my.jetscreenshot.com/2701/m_20111027-st5z-25kb.jpg) (http://my.jetscreenshot.com/2701/20111027-st5z-25kb)

What I have noticed is the fact that on the bottom left corner it indicates:
(http://my.jetscreenshot.com/2701/m_20111027-xnlt-2kb.jpg) (http://my.jetscreenshot.com/2701/20111027-xnlt-2kb)

Going directly to http://www.facebook.com/avast (http://www.facebook.com/avast) is no problem at all so it has to be a problem in the link of the original
website containing the full article.
Title: Re: blog.avast.com script message
Post by: YoKenny on October 27, 2011, 03:31:04 PM
After opening blog.avast.com , have anyone seen the message shown in the attached picture ?
I see that message on my XP Pro system and it is very annoying so I do not look at the avast blog on it any more.
There  is no problem viewing the blog on my Windows 7 system.
Title: Re: blog.avast.com script message
Post by: bob3160 on October 27, 2011, 03:39:00 PM
Some more information using Chrome:

(http://my.jetscreenshot.com/2701/m_20111027-ehy0-30kb.jpg) (http://my.jetscreenshot.com/2701/20111027-ehy0-30kb)

When using IE 10   (Developers copy as shown in the screenshot)

The bottom of the page shows a problem   notice the x for 2 of the links:

(http://my.jetscreenshot.com/2701/m_20111027-dce3-40kb.jpg) (http://my.jetscreenshot.com/2701/20111027-dce3-40kb)
Title: Re: blog.avast.com script message
Post by: ady4um on October 27, 2011, 05:21:52 PM
OK, so it is not just my system and IE only (not that I'm happy about that; I'm just looking to narrow down the problem).

"Something" there in the blog pages is not *that* compatible with some configurations or combinations of softwares.

From the first responses here, I though that it may be something in my system, or in my IE (add-ons or something), but now Bob's Chrome is also giving signals.

Maybe more reports are needed to pinpoint this issue (and probably someone with more knowledge about how that blog web pages are programmed) ???

I don't know how to avoid the scripts from running one by one, or if that is even possible. Maybe in the Advanced Options of IE?
Title: Re: blog.avast.com script message
Post by: bob3160 on October 27, 2011, 05:33:09 PM
I've just sent an email to Julia in hopes that she can re-direct it to the right person.
Today is a holiday (Independence day in the CZ) so don't expect to hear anything today.
HAPPY INDEPENDENCE DAY !!!!! :)

Title: Re: blog.avast.com script message
Post by: spg SCOTT on October 27, 2011, 09:27:09 PM
Going on the info from Bob, and my own observations (seems the facebook like link takes a while to load)

Maybe try blocking the like box script. I vaguely remember reading that it made some pages load slow/unresponsive.

Looking at ABP in Firefox, the script is:

Code: [Select]
https://connect.facebook.net/en_US/all.js

Maybe you could try adding that to the Restricted sites section in the options (so that it doesn't load). See what the result is.

Title: Re: blog.avast.com script message
Post by: ady4um on October 28, 2011, 05:17:10 AM
I want to thank you all for the responses and suggestions.

I don't know if someone from Avast Team saw this topic, some email get somewhere, or whatever else that could have happened, but the fact is that the message posted in the attached picture in the first post is no longer there, and I would say it *seems* the page is loading a little bit faster than before.

If this changes again, I'll certainly post again here, and I invite anyone else to re-test the blog page again so to check if anything is different now from what was happening / being experienced before (whether in speed, messages, scripts or whatever).

Anything new / different for anyone?

TIA.
Title: Re: blog.avast.com script message
Post by: bob3160 on October 28, 2011, 02:38:10 PM
I want to thank you all for the responses and suggestions.

I don't know if someone from Avast Team saw this topic, some email get somewhere, or whatever else that could have happened, but the fact is that the message posted in the attached picture in the first post is no longer there, and I would say it *seems* the page is loading a little bit faster than before.

If this changes again, I'll certainly post again here, and I invite anyone else to re-test the blog page again so to check if anything is different now from what was happening / being experienced before (whether in speed, messages, scripts or whatever).

Anything new / different for anyone?

TIA.

@ady4um,

It isn't solved for me in Chrome. This still appears when going to the article's website:

(http://my.jetscreenshot.com/2701/m_20111027-ehy0-30kb.jpg)
I guess you just got lucky. :)
Title: Re: blog.avast.com script message
Post by: YoKenny on October 28, 2011, 03:21:54 PM
It is still failing on my XP Pro system  :'(
Title: Re: blog.avast.com script message
Post by: spg SCOTT on October 28, 2011, 06:34:29 PM
From what I see when trying to load the blog, the facebook like box is the last thing to load and it takes a while...

Maybe try my previous suggestion (http://forum.avast.com/index.php?topic=87371.msg702191#msg702191)?
Title: Re: blog.avast.com script message
Post by: ady4um on October 28, 2011, 06:35:20 PM
Well, it can't be just random, can it?

What happens if you block facebook? Try blocking facebook.* (like facebook.com AND facebook.net AND ...). Does it help?

I have no idea which script is there that can be so heavy to cause such a problem. It's just a blog!!!

I'll try to keep hoping for some input from the webmaster or someone from Avast Team (just because hope is the last thing to loose).
Title: Re: blog.avast.com script message
Post by: Asyn on October 29, 2011, 08:56:49 AM
Use NoScript. ;)
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 11:35:23 AM
Use NoScript. ;)

 ??? You are on FF, but for IE and/or Chrome!?

Anyway, what kind of such heavy script is needed for a simple blog web page? And why it is being so heavy in certain conditions and not others? What are those certain conditions?
Title: Re: blog.avast.com script message
Post by: Asyn on October 29, 2011, 11:37:14 AM
Use NoScript. ;)

 ??? You are on FF, but for IE and/or Chrome!?

NotScripts for Chrome.
No idea for IE.
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 11:42:04 AM
NotScripts for Chrome.
No idea for IE.

Well, that means that there is some potential workaround for some users. I'd like to see this heavy script solved (as in not heavy anymore or gone away completely) for all users, even if it is not showing up in my personal system anymore (but evidently it is still present for others). This would be a real solution, not only a partial potential workaround.
Title: Re: blog.avast.com script message
Post by: Asyn on October 29, 2011, 11:46:29 AM
Well, that means that there is some potential workaround for some users. I'd like to see this heavy script solved (as in not heavy anymore or gone away completely) for all users, even if it is not showing up in my personal system anymore (but evidently it is still present for others). This would be a real solution, not only a partial potential workaround.

Well, I understand what you want, but I can only offer a workaround. ;)
Further, if this should be related to FB, I doubt they will drop the script.
Title: Re: blog.avast.com script message
Post by: bob3160 on October 29, 2011, 02:35:24 PM
Well, that means that there is some potential workaround for some users. I'd like to see this heavy script solved (as in not heavy anymore or gone away completely) for all users, even if it is not showing up in my personal system anymore (but evidently it is still present for others). This would be a real solution, not only a partial potential workaround.

Well, I understand what you want, but I can only offer a workaround. ;)
Further, if this should be related to FB, I doubt they will drop the script.
The other workaround is to avoid the website which is what many will do so,
the problem needs to be addressed.
I personally don't like using noscript in Chrome.
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 02:52:21 PM
Well, I understand what you want, but I can only offer a workaround. ;)

Of course, and I thank you for it. I'm just saying that your post is one potential way of workaround, but not a real solution. My comment was not discarding or contradicting yours, but more aimed to Avast Team (or whoever manages the blog pages), rather than to you :).

Quote
Further, if this should be related to FB, I doubt they will drop the script.

But that's exactly my point. Whatever the script does, whether for FB or whatever else, it shouldn't be so heavy to produce this type of results, IMHO.

Avast Team: It's a simple blog!!! Either find a solution to simplify the page (or to reduce / avoid the scripts), or the purpose of the blog would not be achieved: users frequently seeing and reading news related to Avast and its community.

The bottom line is that the blog is one of several marketing tools. Less users reading it, or users having problems to open what's suppose to be a simple blog page, is simply bad PR. For example, you wouldn't want that script problem to appear in some magazine about some of the news in Avast's blog, would you?
Title: Re: blog.avast.com script message
Post by: YoKenny on October 29, 2011, 03:19:37 PM
Avast Team: It's a simple blog!!! Either find a solution to simplify the page (or to reduce / avoid the scripts), or the purpose of the blog would not be achieved: users frequently seeing and reading news related to Avast and its community.

The bottom line is that the blog is one of several marketing tools. Less users reading it, or users having problems to open what's suppose to be a simple blog page, is simply bad PR. For example, you wouldn't want that script problem to appear in some magazine about some of the news in Avast's blog, would you?
I do not read the avast blog on my XP Pro system as it causes IE to crash!  :o
Title: Re: blog.avast.com script message
Post by: spg SCOTT on October 29, 2011, 03:21:41 PM
From what I see when trying to load the blog, the facebook like box is the last thing to load and it takes a while...

Maybe try my previous suggestion (http://forum.avast.com/index.php?topic=87371.msg702191#msg702191)?


I give up...
Title: Re: blog.avast.com script message
Post by: YoKenny on October 29, 2011, 03:54:49 PM
I do not read the avast blog on my XP Pro system as it causes IE to crash!  :o
The avast blog works fine with Chrome for me on my XP Pro system. :)
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 04:21:10 PM
I give up...

@Scot,

Just to be clear, I indeed read you post, but in my case the blog is currently loading correctly, so I can't test your suggestion. I have no idea why it works now and it wasn't before.

Apparently IE is not the only factor: also Chrome seems to be failing in some situations (Bob's report) and IE is not failing in every environment but only under some conditions (YoKenny's report under XP and Seven).

I wish other users still having this problem could pay attention to your suggestion, try it and report back.

I still think this should be taken care by Avast Team or whoever is responsible for the blog web pages. I'm sure we can provide more details if they request them so to solve this.
Title: Re: blog.avast.com script message
Post by: bob3160 on October 29, 2011, 04:30:39 PM
I do not read the avast blog on my XP Pro system as it causes IE to crash!  :o
The avast blog works fine with Chrome for me on my XP Pro system. :)
It doesn't work in Windows 7  or Windows 8 and Chrome.
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 04:36:08 PM
It doesn't work in Windows 7  or Windows 8 and Chrome.

@bob,

... Even if you try disabling the specific script Scott mentioned?
Title: Re: blog.avast.com script message
Post by: Asyn on October 29, 2011, 04:42:16 PM
I personally don't like using noscript in Chrome.

NotScript..!! ;) (NoScript is for FF only..!)

Of course, and I thank you for it. I'm just saying that your post is one potential way of workaround, but not a real solution. My comment was not discarding or contradicting yours, but more aimed to Avast Team (or whoever manages the blog pages), rather than to you :).

Don't worry, I understand what you mean...! ;)
Title: Re: blog.avast.com script message
Post by: DavidR on October 29, 2011, 04:57:28 PM
Of course, and I thank you for it. I'm just saying that your post is one potential way of workaround, but not a real solution. My comment was not discarding or contradicting yours, but more aimed to Avast Team (or whoever manages the blog pages), rather than to you :).

Well that, given the location of the slow script not being on the avast blog but Facebook https://connect.facebook.net/en_US/all.js, it is outside of the avast site developers responsibility. Other than not use that facebook element script (with whatever impact that might have), not much else that they can do.
Title: Re: blog.avast.com script message
Post by: spg SCOTT on October 29, 2011, 05:10:15 PM
See, the funny thing is, that I finally experienced this on a machine with IE8

Every time I reload the page I get the script message...

I added that js file to the "Restricted sites" option in the Internet Options -> Security tab and guess what?

No more script message.

Isn't this fun...
Title: Re: blog.avast.com script message
Post by: Asyn on October 29, 2011, 05:14:36 PM
See, the funny thing is, that I finally experienced this on a machine with IE8

Every time I reload the page I get the script message...

I added that js file to the "Restricted sites" option in the Internet Options -> Security tab and guess what?

No more script message.

Isn't this fun...

Well, it's IE... ;D
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 06:42:48 PM
Other than not use that facebook element script (with whatever impact that might have), not much else that they can do.

 ;D You "read" correctly what I really meant, if indeed that script is the one and only that is causing this problem. So, it is still on the hands of Avast Team  ;D .
Title: Re: blog.avast.com script message
Post by: ady4um on October 29, 2011, 07:04:38 PM
I added that js file to the "Restricted sites" option in the Internet Options -> Security tab and guess what?

No more script message.

@Scott, I performed a little test. With hXXps://connect.facebook.net (replace "XX" with "tt") in the restricted sites as you suggested, it is working. The blog page has other bugs, but it's at least working. When removing the site from the restricted sites list, I indeed receive the message and IE gets unstable (which is what bothers me much more than receiving the message).

@Avast Team (Julia maybe ??? ) : This and other bugs in the blog pages need to be corrected!!!. Whether you (Avast Software) would want to request some changes from Facebook's webmasters and / or programmers, I personally don't really care (and you, Avast Software, shouldn't wait for any response from FB). Whatever FB does with this script, doesn't really matter. For the good of Avast Blog pages, Avast Software PR, and the blog's readers, this script should be suspended / avoided immediately, until and if FB corrects it to be more compatible and stable.

I'd like to thank Scott again for the provided accurate info  8) . I don't use Chrome, but I guess there is some method so to achieve the same effect.
Title: Re: blog.avast.com script message
Post by: YoKenny on October 29, 2011, 08:07:25 PM
I do not read the avast blog on my XP Pro system as it causes IE to crash!  :o
The avast blog works fine with Chrome for me on my XP Pro system. :)
It doesn't work in Windows 7  or Windows 8 and Chrome.
My post http://forum.avast.com/index.php?topic=87371.msg702757#msg702757 was from my XP Pro system so I will post one from my Windows 7 system as well.
Title: Re: blog.avast.com script message
Post by: YoKenny on October 29, 2011, 08:20:07 PM
Using IE on my Windows 7 system the blog loads fine.
Title: Re: blog.avast.com script message
Post by: bob3160 on October 29, 2011, 08:26:39 PM
Using IE on my Windows 7 system the blog loads fine.
Using Chrome on the blog also work but,
if you read my original post, http://forum.avast.com/index.php?topic=87371.msg702109#msg702109 (http://forum.avast.com/index.php?topic=87371.msg702109#msg702109) you'll notice that the problem
I mentioned pertains to the post that contains the actual story.
Click on read more  and you'll find out that it does not "load fine".  :(
Title: Re: blog.avast.com script message
Post by: YoKenny on October 29, 2011, 08:38:27 PM

Click on read more  and you'll find out that it does not "load fine".  :(
It loads fine for me but then you are using IE10 are you not.  ???
This was posted with Chrome from my Windows 7 system.
Title: Re: blog.avast.com script message
Post by: dzulaja1 on October 31, 2011, 10:21:49 AM
Morning, :D

It worked with me, however I reported it to our webguys. They will test it and make sure that error is fixed.

Thanks & best from foggy Prague
Title: Re: blog.avast.com script message
Post by: dzulaja1 on December 16, 2011, 09:18:38 AM
Our web guy Richard tried to duplicate this error on multiple versions of IE and also on multiple PC's. Could you please give us more info? what version of IE you were running, what version of windows, which page he/she visits etc.

Thanks,
Title: Re: blog.avast.com script message
Post by: ady4um on December 16, 2011, 10:46:41 AM
Julia,

I will assume you are asking about the OP. If this assumption is incorrect, please let me know.

The picture in the OP was taken from:

Windows Vista x32 Home Basic with SP2;
IE8;
1 GB RAM, which is also shared for video memory for the built in video (no additional memory card);
Avast Free (the exact Avast version was the latest stable version available at that time).

Other users reporting the same problem might be using different systems (read the topic).

The workaround (credit goes to Scott, in this same topic) is:

In IE8 -> Internet Options -> Security Tab -> Restricted Sites -> add the site:
Code: [Select]
https://connect.facebook.net.

If you or Richard need more info or some additional test, please let us know.
Title: Re: blog.avast.com script message
Post by: true indian on December 16, 2011, 12:35:25 PM
i cross checked now here in my IE...no problem here  :)
Title: Re: blog.avast.com script message
Post by: YoKenny on December 16, 2011, 02:55:01 PM
Julia,

I will assume you are asking about the OP. If this assumption is incorrect, please let me know.

The picture in the OP was taken from:

Windows Vista x32 Home Basic with SP2;
IE8;
1 GB RAM, which is also shared for video memory for the built in video (no additional memory card);
Avast Free (the exact Avast version was the latest stable version available at that time).
He should upgrade to IE9 on Vista.

No problem reading the blog right now.
Title: Re: blog.avast.com script message
Post by: dzulaja1 on December 16, 2011, 03:29:39 PM
Thank you very much, I have submitted information to Richard. I will keep you posted! :)
Title: Re: blog.avast.com script message
Post by: bob3160 on December 16, 2011, 03:53:59 PM
Julia,
If you're talking about the problem I reported (http://forum.avast.com/index.php?topic=87371.msg702109#msg702109), it's still there:

(http://my.jetscreenshot.com/2701/m_20111216-atqn-72kb.jpg) (http://my.jetscreenshot.com/2701/20111216-atqn-72kb)


I'm using the latest stable version of Google's Chrome:

(http://my.jetscreenshot.com/2701/m_20111216-3vp7-32kb.jpg) (http://my.jetscreenshot.com/2701/20111216-3vp7-32kb)
Title: Re: blog.avast.com script message
Post by: polonus on December 16, 2011, 09:07:00 PM
Bob3160,

I can normally go there with my Chrome Privacy Guard, no problems,

Damian
Title: Re: blog.avast.com script message
Post by: YoKenny on December 17, 2011, 02:32:53 PM

I'm using the latest stable version of Google's Chrome:
So am I on my XP Pro system and also my Windows 7 system.
Title: Re: blog.avast.com script message
Post by: bob3160 on December 17, 2011, 03:36:43 PM
YoKenny,
Apparently you still haven't read or followed what I posted.
I never said that I couldn't get to the blog.
Please re-read and follow what the actual problem is and then reply to it.
Thanks.
Title: Re: blog.avast.com script message
Post by: dzulaja1 on January 04, 2012, 10:39:33 AM
Guys

thanks for submitting all information. However our developers weren't able to simulate the problem. We don't see it in any browser  :-\ We checked it on multiply PCs, with different users, but nothing appeared. thus they can not fix the error.   ???

Best

Julia
Title: Re: blog.avast.com script message
Post by: bob3160 on January 04, 2012, 02:46:18 PM
Guys

thanks for submitting all information. However our developers weren't able to simulate the problem. We don't see it in any browser  :-\ We checked it on multiply PCs, with different users, but nothing appeared. thus they can not fix the error.   ???

Best

Julia
@Julia,
I'm happy to report that even I can't repeat the original problem. The only logical conclusion is that the
latest stable version of Chrome has eliminated what ever caused the original problem.
Tell the guys "Thanks for trying...."  :)
Title: Re: blog.avast.com script message
Post by: ady4um on January 04, 2012, 04:40:30 PM
The only logical conclusion is that the
latest stable version of Chrome has eliminated what ever caused the original problem.

My report was with IE.

I'm not interested in keep testing this. No additional specific details were requested to find the source of the (noncritical for me) problem, and the workaround Scott recommended is still working. I may try deleting the added facebook exception some time in the future. Currently, I will live perfectly fine with the workaround, so the potential issue would / could be influencing some other blog readers.

Julia, thank you for communicating this to us, and thanks to Avast Team too for trying.