Avast WEBforum
Other => General Topics => Topic started by: ManyQs on October 27, 2011, 11:50:03 AM
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I think it was only a few days ago that I clicked on the "More Details" button (On the updated popup.) and the page came up in English.
Today it came up in Japanese and I see a URL with "...co.jp/...".
In addition a quick glance at the latest version on the popup showed a version for the 27th, but when I clicked on the "US" link on the selection I saw ...2501 was the version.
So what's going on, please?
Firstly, is there some kind of new avast entity here in Japan?
If so, how can we stay away from them? I'm sorry, but I don't want anything to do with a Japanese company running avast.
So thirdly relates to "If so" up there -- how do I get the "More Details" page to always come up in English? If we have a new thing going on there might be some new settings, yes? No? Don't have a clue what I'm on about?
Oh yes, and that "How do we find new computer" video link -- well, that is not very good English and it remained in that sentence structure even after the language switched to English.
And what's wrong with this text input window bouncing around and all?
...
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I'm sorry, did I post this in the wrong place?
In a nutshell, it's the change in behaviour that is what I don't understand. I did not change any settings. I am still getting that "Update Notice" in English and the "More Details" button is in English, so why the heck the change to Japanese?
And another thing, that video thingy I was writing about that has the rather porrly phrased English in it -- it blocks some of the options when one clicks for a change of languages. It does the same thing when I switch using the US button. And I see no button to make that video thingy disappear.
Anyway, I want to know if my IP address is going to force me to have to put up with a Japanese Avast site? Thank you.
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it's probably a glitch in avast.
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I appreciate the response, alpha1 --love that User ID, by the way -- anyway, I do appreciate the response and the glitch part is very likely with that video thingy blocking some of the radio buttons for langauge/country options.
But the other stuff I think has something to do with some sort of new agreement with some folks here in Japan. I was just checking to see if any settings were somehow changed and they are all the same, BUT on some of the 'Summary" pages I was seeing some kind of advert in Japanese to get me to download some additional product from Avast. That's no glitch.
Now the jump from an English language update notice to Japanese for the "More Details" I suppose could be a glitch. I just wish somebody would clue me in to what's going on.
If I can still rely on support when needed right here and that won't be moved to some Japanese group/company/whatever I'd be fine with a bit of advert stuff from the Japanese. I just want to know what's going on. Keep myself informed, you might say.
And if anyone is wondering why I am paranoid about the a Japanese manager taking over online support all you have to do is ask someone the difference between Microsoft support by the Japanese as compared to other countries. Japanese IT managers in customer support treat their customers like idiots and talk down to them and just plain don't have any bloody respect. That is unless the customer is some sort of corporate client, tthen -- oh boy -- what a difference. But us peons are treated just like that, peons.
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1. Now the jump from an English language update notice to Japanese for the "More Details" I suppose could be a glitch. I just wish somebody would clue me in to what's going on.
2. If I can still rely on support when needed right here and that won't be moved to some Japanese group/company/whatever I'd be fine with a bit of advert stuff from the Japanese. I just want to know what's going on. Keep myself informed, you might say.
1. No glitch, they're localizing this info. (I get it in German.)
2. Don't worry, the Japanese support won't be dropped here. ;)
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Thank you for the response, Asyn.
To explain a bit more why I had some worries I'd have to compare the situation with Dell's online support. Using a Japanese IP address means never being able to get tools in English that are necessary in support if one's Japanese ability in difficult technical vocabulary is not up to snuff. Dell is just plain awful about that and it seems it's the maniac control the Japanese want over Dell products in Japan that's the cause.
With Microsoft Office it gets pretty bad and I gave up on them, with a disk for Microsoft Office just collecting dust. Expensive dust!
With Windows there are still ways of working around the "I have a Japanese IP address" problem.
So there it is in a nutshell. I'd like my 6-year relationship with Avast as I've known it up to now to stay just like it is.
By the way, do you see that video thingy blocking radio buttons, Asyn?
Do I need to use a photo uploading client to put images here?
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1. Thank you for the response, Asyn.
2. By the way, do you see that video thingy blocking radio buttons, Asyn?
3. Do I need to use a photo uploading client to put images here?
1. You're welcome..!
2. I block these videos, so maybe someone else wants to answer this. ;)
3. No, just attach them.
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Okay, I have gotten the image that shows what I mean and stored it as JPEG on my HD. That video launch window is the same as seen on the Japanese "More Details" page, but here is the U.S. page and you can see it's blocking other options.
And I see I have been missidentifying that set of radio buttons. That's the "Region Selector". Anyway, I haven't been able to figure out how to get rid of that video thingy. Lucky for me English as in U.S. or UK are in that right column.
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Anyway, I haven't been able to figure out how to get rid of that video thingy.
It's blocked by NoScript on FF here.
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I should have done that differently. Here's the page I get when I click on "More Details". You can see that video launch window and then I will ask for the "Region Selector" menu by clicking on the button up there in the upper-right corner where the Japanese flag can be seen. The problem is the video launch window stays right there and blocks the entire left column of regions, like you see on that U.S. page posted above.
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hi manyqs,first off i'm glad you like my id ;D .
as to the subject at hand,if its only that web page that's affecting you,it shouldnt be an issue as all that stuff in japanese isnt important anyway,just generic stuff,the main thing is the number of signatures which is in english,and the names of those signatures as well.
if its really an issue,you could always use a vpn etc.(to change ip address) ;) .
btw,your id ain't bad either. :D
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Thank you, alpha1, but I wasn't so much concerned with the contents of the page as I was with the thought that maybe this signaled the beginning of the end of normal support from Avast here and a move toward that which I described above.
There was the surprise factor, too.
And that video launch window blocking a whole row of radio buttons, apparently in all configurations. Like the video launch window is static over the top of a dynamic page.
Eventually, somebody is going to be seriously inconvenienced by that problem and the sooner some tech guy at Avast sees this thread and fixes that problem the better.
Oh yes, and that poor English doesn't exactly exude professionalism. I'm afraid I haven't had the time to watch that, though.
About Edit: I'm sorry about that mistake. I really was not trying to poke fun at anyone, Monty Python style. It's morning here and I guess I hadn't had my coffee yet. Really am sorry. It was not intentional.
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I confirmed this YouTube overlap issue with IE9, but not with FF7.
So, this could be an CSS rendering issue.
I don't think avast has its own Japanese branch, just domain.
Webpage translations may be by Japanese staff in AVAST HQ.
I also think it could be done that changing messages or links using selected GUI language, not IP location.
I hope avast implement this function.
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Good point, NON, and thank you for doing a bit of detective work. I'm using IE8 on this machine and the only one I've used since I first posted. CSS I hadn't thought of, for some reason. Stupid me.
And I saw that the video launch window doesn't cover quite as many buttons when I am on the Japanese page, but still enough that there might be a problem for a folk or two. Let me stick a screen shot of what it looks like when I get that "Regional Selector" on the Japanese page. The one I attached up a few posts was on a U.S. page.
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The same is true for me when I tried it using IE8
also have to allow flash, activeX spit when you click the region selector, the youtube window stays on top. No problem as mentioned in firefox 7.0.1.
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Not meaning to cause trouble here, but is there any chance this will be fixed for those that use the IE browser? I saw no change just a few moments ago.
Thank you.
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I am studying this thread and I see that I really didn't get a clear response to the original question and now my daughter was asking about avast and I now am finding a web address like this:
http://www.avast.co.jp/
So I am asking again if that means there is a company that is strictly a Japanese company?
By the way, I went ahead and had her try to download avast free from that page above with the .../free-antivirus-downlaod and it gave her all sorts of popups that indicate the software is a hazard.
I will assume that even though she has a Japanese IP address she will be able to download the software from an English-language page, yes?
Thank you for any answers that may be forthcoming.
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So I am asking again if that means there is a company that is strictly a Japanese company?
Main partners: http://www.avast.com/locate-dealer#7_131_tab2
Resellers: http://www.avast.com/locate-dealer#7_131_tab3
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I appreciate the quick response, Asyn, but I'm afraid the two links don't answer the question.
Quite frankly, as that domain name is listed as a <co.jp> and not as simply <.com> I am thinking there is an element here which I have not been informed of that would answer the question.
I am able to answer one question about my daughter using an English-language page to do the avast product download -- she was able to do that. BUT she informs me that the UI automatically switched the language to Japanese. That concerns me. I know that hasn't happened to me in the 7 something years I've been using this product.
The bottom line is what control would an Avast Japanese entity/company have over my software because I have a Japanese IP address? For example, why was my daughter's UI automatically changed to Japanese even though she started from an English-language page? And when did that become the default for us here in Japan?
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BUT she informs me that the UI automatically switched the language to Japanese. That concerns me. I know that hasn't happened to me in the 7 something years I've been using this product.
Why, that's the official Japanese avast! Homepage..!! :)
There's nothing to worry about..!
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I'm sorry, but I don't understand -- exactly. Is there a new Japanese company for Avast? Let me put it this way. Citibank is in this country, but it is a Japanese company. Microsoft here is a Japanese company. So -- is this thing I am seeing as "avast.co.jp" -- is that a Japanese company?
And I want to know why my daughter's UI automatically changed to Japanese?
Thank you for your patience and any other person that can answer me.
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Hi ManyQs,
avast.co.jp is the localised site for avast. It is an avast site. ;)
I can get to the same site, by changing location settings on the avast website.
As for the UI changing language, it should be set to whatever setting that you chose when installing. There is some web content that will show in a language that is dependent on your location so that could explain a difference in language.
Scott
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It isn't a new company as such but an avast Japanese language site for avast. The server/s is/are actually in the USA, see image and there are a number of different IPs assigned to this domain name.
The UI shouldn't automatically change to Japanese, usually it is based on the Localised language used in Windows when you install avast. So it should really remain that way unless changed by the user, I haven't seen anything in the forums that Scott mentions.
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Thank you, spg Scott, but I am informed by my daughter that she was not prompted for a language setting during the installation. I was on the phone with her during most of the steps for the installation and she also didn't make mention of any request about a language during that time.
Unfortunately, she didn't inform me right away that the language was suddenly in Japanese. And I can't seem to raise her on the phone as of a moment ago, so I'll ask tomorrow if she can remember when she first saw the Japanese language showing. But like I have noted, she started from an English-language page and didn't select Japanese from any menu.
DavidR, thank you for your input, but I have twice installed avast on computers that have Japanese-language Operating Systems and in neither case did the installation process include an auto change to Japanese from the English of the page I started from for downloading.
I can't be sure about the most recent installation on the Epson. I can look into my logs and see if the language pack installation for the Vista Ultimate switch to English was before or after I installed Avast. But I already know about the two previous installations on computers with the Japanese OS. This is the first experience I have of an auto language change.
And I wish to be sure I understand that the domain name "avast.co.jp" is owned and run by the avast folks there in Europe, right? I know it seems I am harping a lot on what may seem like a trivial detail, but if you were familiar with the difference between Japan Microsoft and USA Microsoft/Australia Microsoft/etc. then you'd understand my concern. The Japan Microsoft is a whole different animal. A very, very mean one. A very, very not nice one.
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If you look at the image I attached you will see the reference to ALWIL Software as the organisation. So it must have had control/ownership of this domain for some considerable time as it is a couple of years since the name changed to Avast Software.
Avast has servers located in the USA and other locations, the the company is based in Europe and all operations, etc. are controlled from there as far as I'm aware.
I know about large corporate companies have sort of independent companies in other countries/regions, no doubt for tax reasons, etc. But I rather suspect they still answer to the parent company/group.
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Thank you, spg Scott, but I am informed by my daughter that she was not prompted for a language setting during the installation. I was on the phone with her during most of the steps for the installation and she also didn't make mention of any request about a language during that time.
Unfortunately, she didn't inform me right away that the language was suddenly in Japanese. And I can't seem to raise her on the phone as of a moment ago, so I'll ask tomorrow if she can remember when she first saw the Japanese language showing. But like I have noted, she started from an English-language page and didn't select Japanese from any menu.
I am not too sure why it would have installed in Japanese. You can however try installing English. (By the Settings -> Language tab)
... I haven't seen anything in the forums that Scott mentions.
Did you mean this?
As for the UI changing language, it should be set to whatever setting that you chose when installing. There is some web content that will show in a language that is dependent on your location so that could explain a difference in language.
It was about the sections like the support tab that are drawn from the web, and were based on IP, not windows language, so could show different languages depending. Thinking about it now however, I remember reading that this may have changed, and is not relevant anymore.
Aside from that, it seems unrelated to the issue mentioned here, so can be disregarded. Sorry for any confusion.
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Yes, things that are drawn from the web may well be effected by any geo-locaction stuff in much the same way if you visit some of the avast.com pages/content.
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And I wish to be sure I understand that the domain name "avast.co.jp" is owned and run by the avast folks there in Europe, right?
That's right.