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Non-English Zone => Português => Topic started by: nivi14 on October 27, 2011, 06:08:49 PM

Title: sobre avast internet securyty 6
Post by: nivi14 on October 27, 2011, 06:08:49 PM

Ola galera quando instalei o avast no meu pc ele reiniciou e quando apareceu a area de trabalho ficou sem nenhum icone nem barra de feramenta, o muse nao pode clicar com o botao esquerdo e nao da pra abrir o gerenciador de tarefas ( ctrl + alt + del) o meu sistema operacional e windows xp gostaria de uma resposta.

obs.: instalei no notebook do meu irmao tbm e ficou normal o sistema operacional dele e windows 7 starter.

Title: Re: sobre avast internet securyty 6
Post by: Lisandro on October 27, 2011, 06:22:41 PM

Você ficou "preso" na Zona Segura (Safe Zone).
Sugiro iniciar o micro no Modo de Segurança (Safe Mode), desinstalar o avast, reiniciar, instalar novamente.

Title: Re: sobre avast internet securyty 6
Post by: nivi14 on October 27, 2011, 07:13:22 PM

eu entrei no modo de segurança mais nao consigo desinstalar o avast nao tem unistall pelo painel de controle-> adisionar e remover programas nao da pra desinstalar em modo segura oq eu posso fazer?

Title: Re: sobre avast internet securyty 6
Post by: nivi14 on October 27, 2011, 07:22:02 PM

eu fiz oque mando mais nao consigo acha o unistall ou desistalar ele.

Title: Re: sobre avast internet securyty 6
Post by: Lisandro on October 28, 2011, 01:37:30 AM

Você pode me seguir em inglês?
Faça o download do desinstalador (passo 1) e rode-o no modo de segurança.

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.