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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: noelrojasc on October 28, 2011, 01:39:23 PM

Title: PROBLEM WITH SAFEZONE
Post by: noelrojasc on October 28, 2011, 01:39:23 PM: Hi, evreybody,

Today I tried to open Safezone and it caused my computer to crash. The blue screen of death appeared!!! I restarted my computer several times, tried to open Safezone, but the same problem happened every time.

My PC is a Lenovo, Pentium D, 3.20 Ghz, 2 Gb RAM. I am running Windows 7 Professional,and I have Lavasoft Ad-Aware Pro installed.

Please, can anybody help me?
Title: Re: PROBLEM WITH SAFEZONE
Post by: pk on October 28, 2011, 02:11:40 PM: Please send me the latest minidump files (\Windows\Minidump folder) to kurtin@avast.com
Then try to reset SafeZone content (open User Interface -> Additional Protection -> SafeZone -> Reset SafeZone, then reboot).
Title: Re: PROBLEM WITH SAFEZONE
Post by: pk on October 28, 2011, 02:26:46 PM: Thanks for minidump -- this is crash in sbapifs.sys (CounterSpy? Sunbelt product), timestamp: Wed May 11 18:20:18 2011
Is it the latest version? We can contact this company to fix the bug.

Please reset SafeZone contents, reboot and let me know if it helps, thanks.
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on October 28, 2011, 02:43:05 PM: Yes, I sent you the latest minidump file. I have no Sunbelt product installed, so i have no idea what can it be.

But I reset Safezone contents, like you said, and it is working fine now. Thank you very much for your help.

Greetings from Caracas, Venezuela!
Title: Re: PROBLEM WITH SAFEZONE
Post by: pk on October 28, 2011, 02:46:13 PM: Please send me \Windows\system32\DRIVERS\sbapifs.sys file, thanks.
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on October 28, 2011, 04:55:21 PM: It seemed to be a problem with the Avast Firewall. I uninstalled my Avast Internet Security, and then installed the Avast Free version. No more problems by now.

Greetings!
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on October 28, 2011, 07:48:48 PM: First of all, I want to thank you for your help.

After my last reply to your post, my computer went crazy with blue screens!!! And after several attempts to figure out what was happening, I tried several options:

1.I changed my wallpaper. it seemed to have a bug.
2.I ran a Windows Repair. It suggested me to disconnect my web cam. It seemed to cause a conflict with the RAM memory.
3.I ran a System Restore, and my Computer came back to life!
4.I could reinstall my Avast Internet Security, and it is running well until now.

Any further help will be deeply appreciated. I am very glad that AVAST Internet Security is protecting my system again.

Greetings!
Title: Re: PROBLEM WITH SAFEZONE
Post by: pk on October 28, 2011, 11:43:49 PM: Quote from: noelrojasc on October 28, 2011, 02:43:05 PM
Yes, I sent you the latest minidump file. I have no Sunbelt product installed, so i have no idea what can it be.

Your crash (in minidump) said that it was really caused by sbapifs.sys driver (CounterSpy by Sunbelt), so it must be installed on your computer.
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on October 29, 2011, 04:17:25 AM: I found this on the internet:

http://www.scanforfree.com/34/remove-sbapifs-sys.html

What do you think?
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on October 29, 2011, 04:31:57 AM: I also found this:

http://www.removespywareguides.com/sbapifs-sys-how-to-remove.html

I would like to know your opinion about this.
Title: Re: PROBLEM WITH SAFEZONE
Post by: ady4um on October 29, 2011, 07:44:35 AM: Quote from: noelrojasc on October 29, 2011, 04:17:25 AM
What do you think?

Quote from: pk on October 28, 2011, 02:46:13 PM
Please send me \Windows\system32\DRIVERS\sbapifs.sys file, thanks.

In that last quote, "me" is the same email address that you used before, and he is and Avast Team member. You don't need to look for more instructions about some randomly named virus.

EDIT_UPDATE: according to "pk" in the next post, the following paragraphs are not relevant anymore.

~~So, you ask what "you" think (I guess referring to "PK"), and PK asked you TWICE to send him the exact file. Did you?~~

If it is indeed a virus, you should open a new topic in the "Viruses and Worms" section of the forum http://forum.avast.com/index.php?board=4.0 (http://forum.avast.com/index.php?board=4.0). You may add a link there (in the new topic) to this topic, just for initial info.
Title: Re: PROBLEM WITH SAFEZONE
Post by: pk on October 29, 2011, 08:43:13 AM: @noelrojasc, your driver sbapifs.sys, which crashed your system, isn't a malware (I checked its contents and digital signature). It was a part of CounterSpy product (or maybe other rebranded security product?), I don't know what you have installed on your computer.
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on November 02, 2011, 04:13:28 AM: Hello, PK, you were rigth. The driver sbapifs.sys had a conflict with another security software I installed some time ago and left some traces in my system. I could find an uninstaller for that software, and my problem was solved. Thank you very much for your help. Greetings!
Title: Re: PROBLEM WITH SAFEZONE - Shut down Ad-Aware to solve this
Post by: amba on December 15, 2011, 09:57:29 AM: Hello,

I've had a very similar problem to the OP
Quote from: noelrojasc on October 28, 2011, 01:39:23 PM
Today I tried to open Safezone and it caused my computer to crash. The blue screen of death appeared!!! I restarted my computer several times, tried to open Safezone, but the same problem happened every time.

I have Windows 7 Enterprise, and I also use Lavasoft Ad-Aware Pro.

To make a long story short, I used Debugging Tools for windows in order to read my .dmp files and found that sbapifs.sys was the culprit in my case too. I found that sbapifs.sys is a "Sunbelt ActiveProtection Filter (which is) also used on license by Lavasoft Adaware Pro" (-Buckingham, http://www.file.net/process/sbapifs.sys.html). Therefore -

I stopped Ad-Watch Live! and exited Ad-Aware and the problem was solved - SafeZone runs fine and blue screens are gone.

Just thought i'd let you know

amba
Title: Re: PROBLEM WITH SAFEZONE
Post by: noelrojasc on December 16, 2011, 01:18:29 AM: Thank you very much, Amba, for your concern. I have Lavasoft Adaware Pro installed, but happily, problems in my Computer are gone.

Greetings!