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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lito on November 16, 2004, 01:38:33 AM

Title: Problems sending mail
Post by: Lito on November 16, 2004, 01:38:33 AM
First of all, excuse me for start a new thread but I think my problem is slighty different from the others threads I read.

I updated my avast! to version 4.5.518 two days on my Windows Millennium computer and everything was working perfect until today when I updated to version 4.5.523 ???. I'm still able to download (and scan) the incoming mail, but when I try to send an email (no matter the size) I receive an error (I'm attaching a screenshot).

Although I am on a Windows 9x machine I tried with this answer: http://www.avast.com/eng/email_problems.html#idt_6796 (http://www.avast.com/eng/email_problems.html#idt_6796) but no luck for me :-\. Users of Windows 98 and Me should leave the server settings with 127.0.0.1 or do the same of the w2k/XP users?

This problem is happening on Thunderbird 0.9
Title: Re:Problems sending mail
Post by: Lisandro on November 16, 2004, 01:44:46 AM
Lito, welcome back... we miss you  ;)
Windows Me should use the same configuration of 98... i.e., 127.0.0.1 or the 'old' ones used into 4.1 version.

My TB is receiving and sending  :-\
Do you use a firewall? A smtp filter?
I'm thinking this should be a problem of the last avast version and some systems...  :'(
Title: Re:Problems sending mail
Post by: Lito on November 16, 2004, 01:51:08 AM
Lito, welcome back... we miss you  ;)

Oh, thank you Technical, you remember me :D. You now have more than 7000 posts. Wow :o. Contratulations ;)

Windows Me should use the same configuration of 98... i.e., 127.0.0.1 or the 'old' ones used into 4.1 version.

My TB is receiving and sending  :-\
Do you use a firewall? A smtp filter?

I have a firewall, Look'n'Stop (http://www.looknstop.com/En/index2.htm), but the settings are the same than before the update. No smtp filter :-\

I'm thinking this should be a problem of the last avast version and some systems...  :'(

Yes, I'm guessing that this could be system specific :'(

Cheers Technical, as always thank you for your answer.
Title: Re:Problems sending mail
Post by: Lisandro on November 16, 2004, 02:02:55 AM
I have a firewall, Look'n'Stop (http://www.looknstop.com/En/index2.htm), but the settings are the same than before the update. No smtp filter :-\

Could you disable it for a while, send an email to yourself and see what you get?
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 16, 2004, 02:04:39 AM
Lito try to open your firewall and look at application section... must be somewhere... where you can give those applications you use access. You need to give access to ashMaiSv.exe service because it's changed with latest update. It's liitle weird that your firewall didn't warn you about that change. Sygate does that without problems... I just gave it access and everything is fine. If that avast! process is blocked by your firewall, of course you can't send or receive...

Cheers !
Title: Re:Problems sending mail
Post by: Lito on November 17, 2004, 03:07:51 AM
Could you disable it for a while, send an email to yourself and see what you get?

Hi Technical, I tried that but I got the same error message :(.

If that avast! process is blocked by your firewall, of course you can't send or receive...

Cheers !

Hi S.Z.Craftec, my ashMaiSv.exe has full access through the firewall. The wierd thing is that I can receive mails but not send (I can send disabling the outgoing scanning).

I tried to send an email using Outlook Express and I got the same error again ???.

Cheers, Lito.
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 17, 2004, 12:09:53 PM
Lito, is ther any chance you can post screenshot of the window containing your pop and smtp settings (pop and smtp server names) in your mail client ?

Cheers !
Title: Re:Problems sending mail
Post by: Lito on November 17, 2004, 07:15:10 PM
Lito, is ther any chance you can post screenshot of the window containing your pop and smtp settings (pop and smtp server names) in your mail client ?

Cheers !

Hi again S.Z.Craftec, these are my settings:

SMTP (http://img.photobucket.com/albums/v203/BadSeed/smtp_thunderbird.png) and POP3 (http://img.photobucket.com/albums/v203/BadSeed/pop_thunderbird.png)

Because I'm on Windows Me I kept the old config, and I didn't change anything after the update ???

Thank you again. Cheers.
Title: Re:Problems sending mail
Post by: peterfu on November 17, 2004, 07:31:14 PM
Hi Lito,
I might be wrong, but shouldn't there your username before the # in the SMTP settings, like <username>#<smtp server>.
just a thought
br
Peter
Title: Re:Problems sending mail
Post by: Lito on November 17, 2004, 08:02:08 PM
Hi Lito,
I might be wrong, but shouldn't there your username before the # in the SMTP settings, like <username>#<smtp server>.
just a thought
br
Peter

Hello Peter, that's only if your ISP requires SMTP authentication. By the way, I have those settings from avast 4.1 and it used to work :'(

Cheers, Lito.
Title: Re:Problems sending mail
Post by: peterfu on November 17, 2004, 08:09:51 PM
Hi Lito,
hmm, was thinking on a typing error - sorry, would have been a nice quick win  ;)
br
Peter
Title: Re:Problems sending mail
Post by: Eddy on November 17, 2004, 08:11:52 PM
What happens if you change the smtp to username#mail.server.com?
Title: Re:Problems sending mail
Post by: peterfu on November 17, 2004, 08:44:30 PM
Hi Lito,
as I'm running a mailserver myself I'm a little bit sceptic that no authentification is required - this would then be a open relay - ahh, spammers would be in heaven - so I've done a telnet session to it:

[admin admin]$ telnet mail.cantv.net 25
Trying 200.44.32.43...
Connected to mail.cantv.net.
Escape character is '^]'.
220-rs25s9.datacenter.cha.cantv.net ESMTP Exchange Server 2.236/2.0
220-Vea http://www.cantv.net/seguridad/email para terminos y condiciones
220-de uso de este servicio, especialmente en cuanto a los requerimientos
220-tecnicos necesarios para que Cantv.net acepte sus mensajes
220 Wed, 17 Nov 2004 15:37:43 -0400
HELO <hidden>
250 rs25s9.datacenter.cha.cantv.net Hello <hidden>
[217.196.72.126], pleased to meet you
MAIL FROM: <hidden>
250 2.1.0 <hidden>... Sender ok
RCPT TO: <hidden>
550 5.7.1 <hidden>... Relaying denied
Connection closed by foreign host

------- end of telnet session ---------

Pls follow Eddy and give it a try

br
Peter

Title: Re:Problems sending mail
Post by: HANAP on November 17, 2004, 10:11:31 PM
I don't know if this will help.....I have spent hours today on the phone with my ISP.  My email is the same as Lito's.  I can receive but I can't send.  We figured it was firewall related and tried a bunch of config's there with nothing good resulting.  Finally we disabled the outlook AND the mail access scanners on AVAST and the mail is flowing through both inbound and outbound without any issues.  my mail died yesterday after I downloaded the update of AVAST (vers 4.5.523) and I didn't even click to the fact that my mail stopped then.  I would have to suspect that there is a conflict in AVAST's newest software and the SMTP connections?  I tried about 5 other email clients today without any luck.  I can't believe that there is a flaw in AVAST personally, because I have been running it without incident forever and can't think of any better product on the market!!!!

Hope that helps


HANAP ;D
Title: Re:Problems sending mail
Post by: Lito on November 17, 2004, 11:27:17 PM
What happens if you change the smtp to username#mail.server.com?

Hi Eddy, I just tried that and received the same error box reported on the first post. The error is instantaneous, it doesn't have a delay or something. And the ashMaiSv.exe icon doesn't appear either in the taskbar, but as I said it works perfect downloading mails.

Hi Lito,
as I'm running a mailserver myself I'm a little bit sceptic that no authentification is required - this would then be a open relay - ahh, spammers would be in heaven -

Hi again Peter, I really don't know how they do it, but you can use their smtp server only ir your IP adress corresponds to this ISP, even if you are not authenticating through the smtp server ???

And, as HANAP said, I think this could a conflict with the new avast! version because with the same config it worked on version 4.1 :'(

Cheers, and thanks to all for your help ;)
Title: Re:Problems sending mail
Post by: davehries on November 17, 2004, 11:32:06 PM
I am having the same problem.  Worked fine until I upgraded to 45523.  If I disable Avast everything works fine again.  I can receive mail without any problem, but can't send outgoing mail. I tried uninstalling Avast and reinstalling, but it did not help.  
I am running WinXP and ZoneAlarm Pro on an AMD64 machine.

Title: Re:Problems sending mail
Post by: Lisandro on November 18, 2004, 01:45:10 AM
I tryed Vlk's patch to ashMaiSv.exe (disabling the service and the providers, overwriting the files and starting all over again): Unsuccesful.

I booted, the same  :'(
I uninstall > boot > install > boot, the same  :-[

Disable firewall, uninstall firewall... I'm tired  :(
Why can't I send authenticated emails since version 4.5.518 or the earliers betas of the 4.5?
Title: Re:Problems sending mail
Post by: peterfu on November 18, 2004, 07:17:47 AM
Strange - seems that I one of the lucky guys who never had a problem - 4.1 worked fine, the 4.5 beta versions worked fine. Now I'm on 4.5.523 and all is fine.

May be it's my setup:
Processor : Intel
OS : Windows 2000 Prof - fully patched
Mail Client : Outlook Express - latest Version 6.00.2800.1123
Firewall : ZA (Free Version) 5.1.0033.00
Avast : 4.5.523 (Home Version)

I do start ZA 4 seconds before Avast with Startup Delayer.

And I use authentification for outgoing mails (SMTP on standard port 25) and IMAP (on standard port 143) for incoming mails.

OE is configured as if Avast would not be there.Was also replaced automatically from old settings by upgrading from 4.1 to 4.5 beta.

To Lito : a mailserver can be configured to allow relay for a certain IP range without authentification, in case of ISP's of course for there own IP range.

No idea now what could cause this - but I'm very optimistic that Avril will solve these issues.

br
Peter

PS : Sorry if I don't response fast to forum
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 18, 2004, 12:04:10 PM
Well, I'm so happy I am the lucky one too...  ;D I've never had problems with my avast! no matter what version or build we are talking about.

Everything runs so smooth, that's really unbelievable. It must be something regarding those e-mail client/firewall/system configurations when those people are experiencing such a problems. I really don't see any problem with any of avast! processes.

Cheers !
Title: Re:Problems sending mail
Post by: peterfu on November 18, 2004, 12:08:11 PM
Welcome to the Club  ;D

Anyway I think the minority of users have problems - but these are tricky ones

br
Peter
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 18, 2004, 12:16:21 PM
Oh, I'm here pretty looooooong time, and I never had any problems with my dearest avast!  ;)

Cheers !
Title: Re:Problems sending mail
Post by: peterfu on November 18, 2004, 12:24:04 PM
For me it's a brand new relationship  ;) - but I'm very impressed from the Software, Avril and this Forum

Ah, we are now very Off Topic

br
Peter
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 18, 2004, 12:36:51 PM
Alwil Software by the way  ;) peterfu... Avril is like Avril Lavigne - a singer from Napanee (close to Toronto)  :)

Cheers !

Enjoy your avast!
Title: Re:Problems sending mail
Post by: peterfu on November 18, 2004, 12:38:40 PM
UPS - I'm bad in names ---- Sorry Alwil
br
peter
Title: Re:Problems sending mail
Post by: Gildoniel on November 18, 2004, 01:21:26 PM
Hello!

I have a problem sending Emails recently - I'm using Avast Personal 4.5.523
My server requires SSL/TLS authentication, I tried several different Email clients (OE, Netscape 7.1, Thunderbird) the same problem - it hangs and times out (no matter if I have my timeout at 30 sec or 600 sec). I tried to change my settings so it would not scan outbound mail by unchecking the box in "Internet Mail" -> "SMTP" -> "check outgoing mail". That had no effect, all outbound mail was stuck. "Pausing" the provider didn't help either, only  a shutdown of the "internet mail" provider resulted in a immediate success (mail was sent in seconds).

I would like to use the Provider for my email and have my email scaned, if anyone has an idea I'd be greatful.

Thanks in advance
Gil
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 18, 2004, 01:30:02 PM
Patience please  ;) There are many users out there with exactly same problem. So, I think Alwil is already working on that issue.

Btw, I think that SSL/TLS authentication doesn't work with avast! 4.5... yet...

Cheers !
Title: Re:Problems sending mail
Post by: Lisandro on November 18, 2004, 01:36:17 PM
Btw, I think that SSL/TLS authentication doesn't work with avast! 4.5... yet...

And it won't be in newer versions...
Another problem is SMTP authentication that is erratic right now: some works, some not. As you say, patience  :P
Title: Re:Problems sending mail
Post by: Gildoniel on November 18, 2004, 03:06:09 PM
Hmmm ...
Strange that disabling Avast to scan outbound mail won't fix the problem. It still seems to block the mails. It DOES successfully scan the unsecure (non SSL) inbound traffic.

Just completely turnung off the SMTP related stuff would greatly improve the situation - at least for me. Getting the incomming mail scaned is a nice and important feature nowadays.
Title: Re:Problems sending mail
Post by: BlackSheik on November 18, 2004, 03:30:20 PM
Hello!

I have a problem sending Emails recently - I'm using Avast Personal 4.5.523
My server requires SSL/TLS authentication, I tried several different Email clients (OE, Netscape 7.1, Thunderbird)

Hi Gildoniel
I had the same problems then after a long discussion here in the forum we find the solution.  ;D
I use Thunderbird and in TB you must change the setting from TLS.
Change it in "never"  or "SSL" because Avast can't use TLS.

Greetz
Black Sheik who is very happy now with Avast. ;D  ;D  ;D

Excuse my english.
Title: Re:Problems sending mail
Post by: S.Z.Craftec on November 18, 2004, 03:33:53 PM
Haha, BlackSheik I am so happy when I see that you are so happy now. I'm really glad you solved all your problems with avast! I told you, just need to calm down a little bit and everything will be great...  ;)

Btw, your English is fine. No problems understanding you at all... there are many users in these forums from different parts of the World and we can not expect perfect English from each one of them... mine is far from perfect as well, but that doesn't stop me to try to help people in these forums.

You see now ? You are very happy. That was our goal in the first place.

Gildoniel - you're completely right. I think Alwil should consider making avast! supports SSl. We have to wait and we'll see... they never failed their users. We are talking about Alwil Software guys... don't forget that !

Cheers !
Title: Re:Problems sending mail
Post by: peterfu on November 18, 2004, 05:00:50 PM
To Gildonien:
Following a statment from Vlk in one of the threads the only Clients if You have to use SSL are Bat and Outllook.

Here the Statement from Vlk:
"Bat users should probably use the plugin (the same applies to Outlook users) because it has certain advantages - protection of SSL-enabled accounts for example."

br
Peter