Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Crazy Canuck on November 16, 2004, 02:45:15 AM
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Greetings all. First time here in the forum. Just updated my Avast to 4.5.523 and VPS 044.0. Now I get no e-mail. I am running Windows XP,SP2 Intel P3 with 320 ram. I use Outlook Express for e-mail and use MS Outlook 2003, but not for e-mail access.
As soon as I updated to the latest version, all my incoming e-mail has stopped. I checked all my settings in OE and all are good to go. I couldn't locate any settings in Avast to remedy this problem, other that shutting down Internet e-mail module. When I shut it down, all my e-mail comes down as it should. Enable the module, no mail. I've been through your board, and found some similarities but no answers to my problem. I have just removed Avast and using Zone Alarms suite AV for now. I like the Avast program and used for the past year and half with no complaints. :'(
Any help here to get me back on Avast would be appreciated.
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Welcome to forums ;)
Can you look for help in related topics of http://forum.avast.com/index.php?board=2 ;)
Maybe it's a problem with your firewall not giving access to ashMaiSv.exe, not avast! problem. All others fixed their problems by giving access to mentioned service in their firewall. You should do that to. Open your firewall properties, find application section and give that service (ashMaiSv.exe) full access.
The firewall must warn you about that ashMaiSv.exe was trying to access the Internet. If that avast! process is blocked by your firewall, of course you can't send or receive...
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Thanks for the reply. Maybe I didn't make it really clear. I can send mail out, but can't get mail in. I checked out my ZA "ashMaisv.exe" for access and it is granted in the program section. So that is not the problem. The thing troubles me is this. When I first set up the re-install of Avast, I checked all the settings for access and all was well. I downloaded some mail and received all that the server had. I went about my business on the net and then went to get my mail. It was the same as before, like no mail because of the error. Why it would work when first re-installed and then go back to square one ??? ??? ???
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You are not crazy about this!
Please excuse my jumping into your thread, I have had the same problem since I installed ver .518 of Avast the other day. When I was looking to this forum for help I saw this post and also that another newer Avast was avlailable. Like you, I saw it work and then today my wife calls me at work saying it doesn't. That kind of troubleshooting by phone I don't need!
The new one, ver 4.5.523 seems to have fixed the problem for me.
This is what I did:
I have a very similar software setup to yours, XP with SP2 patches, XP firewall off, ZA ver 5.0.590 with ashMaiSv.exe given full permissions. OE express didn't connect to download mail. After timming out, an Avast message poped up saying the server yada.yada.yada.yada port 25 could not be reached. I pinged it and it is there.
Turned off the internet mail provider and low and behold all the messages come in! Turned off ZA (not recommended, but I am behind a router) and repeated the same thing, Avast Internet provider on == no messages. Avast provider off OE works again.
So it WAS Avast blocking the messages.
Next I removed ashMaiSv from ZA program control to allow ZA to redetect the program with no change after giving permissions.
Then I enabled Avast's program upgrade and it now works with the Internet Provider running.
So that is it, at least right now, ver .523 is working. We'll see if it is intermitent, but I would think not.
May I suggest you uninstall Avast and reinstall it with the current version? Perhaps you had a bad setup....
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Thanks for your suggestion A_Thor. I'll take help anywhere, anyhow and anyway I can. :D As I have already uninstalled Avast, it would be no problem trying again because ZA's AV is a snap to turn off. Will let you know. (http://smilies.sofrayt.com/%5E/1/slook.gif)
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Um, yeah that would work and be safer! I forgot about that setting in there!
Still from what you describe, and my own incident, I'd say something is amiss in your Avast.
Just a thought, you have checked for trojans and spyware with online scanners (Housecall) and A², Spybot or Adaware?
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Oh yes. Very aware of all that. Do daily scans with a² - AdAware- SpyBot - and run Spyware Blaster. Anyway, just tried your suggestion and it didn't work out. I get the same results. Here is a copy of the error. ??? ???
The server responded with an error. Account: 'Harold', Server: 'pop.telus.net', Protocol: POP3, Server Response: '-ERR Service not available (server error)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
Any input appreciated.
H
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Yes this is sad, I have two identies that can send mail to each other but the third one, my spam account won't download 15 messages while the Internet Mail provider is on.
Along with the error you cited I have this:
(http://)
So anyone with other suggestions? E mail protection was one of the better features. It would be nice ?! to have it work. I am considering going back to my back up image of two weeks ago, with Avst's earlier ver that did work. Seems pretty draconian.
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here's the attachment:
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Here is the story in a nutshell:
Version 4.1 used local host 127.0.0.1 with Avast and inserted an appersand (#) into the username format such as userxxx@isp.com#pop.isp.com
Avast utilized the Mail Protection Wizard to configure the system email client and setup the Avast ini file.
Version 4.5 uses a different mail configuration utility which means the settings for the servers are those of your ISP and no modification should be made to the username. It does not use the MPW (except for Windows 98).
At least that was the intent. For unknown reasons, some systems do not "configure" correctly as they should under 4.5 and manual configuration has been necessary.
First, determine if your OS requires the 4.1 or 4.5 configuration. Then go into your email client and check them. If the settings are ok, then come to the forum and see what results others users have had with their setups.
I can offer my setups as a guide:
W98 and 4.5........use old settings
WME and 4.5.........use new settings with OE only. *Thunderbird ran only with the old settings.(pre .9 versions)
WXP with 4.5..........use new settings with OE.
That's all the advice I can offer right now until things are better sorted out.
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Hi,
I’m a new user of Avast.
I’ve installed the new release (4.5.523). I have a problem with the outgoing e-mail in Outlook express. It means I cannot send e-mail.
I read a lot in the other threads but I cannot find a clear solution. The problem seems related to the e-mail scanner.
If I go in avast4.ini and put autoredirect to 0 everything works fine but I’m not sure that my e-mail is scanned with this setting. I did a test by putting a note in the incoming e-mail (using the setting of Avast) but when I receive an e-mail I do not have any note in the e-mail saying that avast has scanned it.
Do someone can help me with a clear solution ? I have windows XP SP2, Windows XP firewall on.
Thanks in advance
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CC,
The server responded with an error. Account: 'Harold', Server: 'pop.telus.net', Protocol: POP3, Server Response: '-ERR Service not available (server error)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
Probably an obvious question but is the POP3 server up? I mean, Service Not Available (server error) is not a message that would be coming from avast...
portal,
first, remove the AutoRedirect value from the ini file.
Next, check your OE account settings: what do they show e.g. for SMTP or POP3 server address? If it is 127.0.0.1, change it to your regular server name. Do the same with other settings altered to make avast work (e.g. POP3 username). Then try again.
BTW are you using a firewall? If so, which one?
Thx
Vlk
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Thanks for your quick answer but I tried before. In my OE account I have the good information pophm.sympatico.ca and smtphm.sympatico.ca with the good port. if I removed autoredirect i gor the same problem - cannot send an e-mail-. It worked fine with the version 4.1 and same settup in my OE account.
Thanks in advance.
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portal, what error message do you get from OE, exactly? Does it appear immediately or is there a small delay (like it's doing something)?
Thanks
Vlk
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something like this one.
There was a problem logging onto your mail server. Your User Name was rejected. ...
thanks (I'm not at home) I don't have the full message
Thanks
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The post quoted below pretty much explains my problem, but some clarification is in order.
I am running Windows 98 SE and OE 6.00.2800.1123 and upgraded to Avast! - Build: Nov2004 4.5.523
After the Avast! upgrade, I could NOT SEND emails but I could RECEIVE them. I received the following error msg:
The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'kudavisjobs@sbcglobal.net'. Subject 'test', Account: 'Jobs', Server: '127.0.0.1', Protocol: SMTP, Server Response: '530 authentication required - for help go to http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
To FIX this problem, I did the following:
For EACH of my OE mail Accounts:
First, I replaced the "Outgoing Mail (SMTP)" server from 127.0.0.1 to the actual name of my server i.e. smtp.sbcglobal.yahoo.com
Second, In the "My Server requires Authentication" Settings, I modified the "Login using" Account name by deleting the "#smtp.sbcglobal.yahoo.com" appended to the Account name e.g. use only the actual Account name.
I did NOT modify the "Incoming mail (POP3)" field e.g. it still contains a reference to 127.0.0.1
I did NOT modify the "Incoming Mail Server" fields e.g. the Account Name field still has "#pop.sbcglobal.yahoo.com" appended to it.
After these changes to EACH email account, I am now able to SEND and RECIEVE emails from each account as I was BEFORE the upgrade.
Also, I reviewed the avast! On-Access Scanner Settings. The "Outlook/Exchange" provider displays the following message:
"The provider is waiting for a subsystem to start"
I'm not sure what that means, but obviously avast! is NOT recognizing my OE client. OE is open and running as expected, but this message keeps displaying indefinitely.
I hope this helps any of the Windows 98 diehards (slackers?) out there.
P.S. For a long as it has taken me to compose this post, the problem has probably already been solved. If so, then... never mind!
Here is the story in a nutshell:
Version 4.1 used local host 127.0.0.1 with Avast and inserted an appersand (#) into the username format such as userxxx@isp.com#pop.isp.com
Avast utilized the Mail Protection Wizard to configure the system email client and setup the Avast ini file.
Version 4.5 uses a different mail configuration utility which means the settings for the servers are those of your ISP and no modification should be made to the username. It does not use the MPW (except for Windows 98).
At least that was the intent. For unknown reasons, some systems do not "configure" correctly as they should under 4.5 and manual configuration has been necessary.
First, determine if your OS requires the 4.1 or 4.5 configuration. Then go into your email client and check them. If the settings are ok, then come to the forum and see what results others users have had with their setups.
I can offer my setups as a guide:
W98 and 4.5........use old settings
WME and 4.5.........use new settings with OE only. *Thunderbird ran only with the old settings.(pre .9 versions)
WXP with 4.5..........use new settings with OE.
That's all the advice I can offer right now until things are better sorted out.
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Also, I reviewed the avast! On-Access Scanner Settings. The "Outlook/Exchange" provider displays the following message:
"The provider is waiting for a subsystem to start"
I'm not sure what that means, but obviously avast! is NOT recognizing my OE client. OE is open and running as expected, but this message keeps displaying indefinitely.
Hi kudavis,
with OE the "Internet Mail" Provider is used - the Outlook/Exchange Provider is for Outlook/Exchange
br
Peter
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Well, that would explain the persistent error msg from that provider. I have "terminated" the "Outlook/Exchange" provider and everything seems to be working fine.
Thanks, Peter!
kudavis
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Your welcome
br
Peter
PS : I'm a very new user of Avast - but I love this software and this forum ist GREAT !!!
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Here is the story in a nutshell:
Version 4.1 used local host 127.0.0.1 with Avast and inserted an appersand (#) into the username format such as userxxx@isp.com#pop.isp.com
Avast utilized the Mail Protection Wizard to configure the system email client and setup the Avast ini file.
Version 4.5 uses a different mail configuration utility which means the settings for the servers are those of your ISP and no modification should be made to the username. It does not use the MPW (except for Windows 98).
At least that was the intent. For unknown reasons, some systems do not "configure" correctly as they should under 4.5 and manual configuration has been necessary.
First, determine if your OS requires the 4.1 or 4.5 configuration. Then go into your email client and check them. If the settings are ok, then come to the forum and see what results others users have had with their setups.
I can offer my setups as a guide:
W98 and 4.5........use old settings
WME and 4.5.........use new settings with OE only. *Thunderbird ran only with the old settings.(pre .9 versions)
WXP with 4.5..........use new settings with OE.
That's all the advice I can offer right now until things are better sorted out.
Thanks for the response. Now, here's the strange part of the story. When I shut down last night, I left all the settings as default, which stopped my mail from loading. It's now the next afternoon, the machine being in the off mode all this time. I thought I would try one more time before loading this board, and wonders of wonder, it downloaded the mail it was rejecting last night. Checked all my setting and nothing has change. ??? ??? Do you techies have little imps working on our machines when we log off??? (http://smilies.sofrayt.com/%5E/_950/upset.gif) (http://smilies.sofrayt.com/%5E/k/dontknow.gif)
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hi all........
i just returned from a few days away and the new avast program updated....... win98......
did the email config. thing from the past.......
and still no emails coming through.......
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Please look at replies 6, 10 and 11 in THIS THREAD (http://forum.avast.com/index.php?board=2;action=display;threadid=8607)
Does it solve the problem?
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thank you, i looked at the recomended responses....
no,
i am using the latest version of zone alarm 5.5
did the changes from pop3 and smpt settings that was recommended with previous updates......
i am able to receive email, just not send any
UPDATE: I followed, reply #15....and modified my outgoing mailserver account to my name and the authentication settings to my name only and things worked!
I have the same question however, is avast protecting as it indicates that "the provider is waiting for a subsystem to start"......i'm presuming that the answer is "yes" avast is working! ???
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I have the same question however, is avast protecting as it indicates that "the provider is waiting for a subsystem to start"......i'm presuming that the answer is "yes" avast is working! ???
The Ms Outlook plugin is waiting for Ms Outlook, not the Express, to be started. The provider is waiting for the application (MS Outlook = the subsystem) to start.
So, this is normal plugin behavior. The main application must be running.
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thank you.......
then i am presuming that with future updates, i will need to follow this same procedure.........
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Then i am presuming that with future updates, i will need to follow this same procedure.
Which one?
The authentication on email accounts shouldn't be a problem anymore ??? ::)
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sorry for not being specific enough......
program updates when avast improves.......changes, etc.......
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Here is the story in a nutshell:
Version 4.1 used local host 127.0.0.1 with Avast and inserted an appersand (#) into the username format such as userxxx@isp.com#pop.isp.com
Avast utilized the Mail Protection Wizard to configure the system email client and setup the Avast ini file.
Version 4.5 uses a different mail configuration utility which means the settings for the servers are those of your ISP and no modification should be made to the username. It does not use the MPW (except for Windows 98).
At least that was the intent. For unknown reasons, some systems do not "configure" correctly as they should under 4.5 and manual configuration has been necessary.
First, determine if your OS requires the 4.1 or 4.5 configuration. Then go into your email client and check them. If the settings are ok, then come to the forum and see what results others users have had with their setups.
I can offer my setups as a guide:
W98 and 4.5........use old settings
WME and 4.5.........use new settings with OE only. *Thunderbird ran only with the old settings.(pre .9 versions)
WXP with 4.5..........use new settings with OE.
That's all the advice I can offer right now until things are better sorted out.
Thanks for the response. Now, here's the strange part of the story. When I shut down last night, I left all the settings as default, which stopped my mail from loading. It's now the next afternoon, the machine being in the off mode all this time. I thought I would try one more time before loading this board, and wonders of wonder, it downloaded the mail it was rejecting last night. Checked all my setting and nothing has change. ??? ??? Do you techies have little imps working on our machines when we log off??? (http://smilies.sofrayt.com/%5E/_950/upset.gif) (http://smilies.sofrayt.com/%5E/k/dontknow.gif)
Well, here I am again. After shutting down for the day, and starting up this a.m., I have the same problem. On it own accord, the d**n program changed it's settings again, AND I CAN'T RECIEVE E-MAIL again.. I don't know what to do now. I love the program, (and the price)(http://smilies.sofrayt.com/^/aiw/rolleyes.gif) but don't know what to do next.
H.
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Wait for Alwil... ;D
Most probably they would release a new version (build) to solve the email problems 8)
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Well, here I am again. After shutting down for the day, and starting up this a.m., I have the same problem. On it own accord, the d**n program changed it's settings again, AND I CAN'T RECIEVE E-MAIL again.
. I don't know what to do now. I love the program, (and the price) but don't know what to do next.
H.
First time on the forum and really like the program but:
After the auto upgrade I counld not recieve. Played with it for 2 days then uninstalled and went back to 4.1. Everything works just like 3 days ago.
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OK. I am throwing the towel. I give up and all that sh*t. I uninstalled Avast 4.5 and reinstalled Avast 4.1 and am now recieving all my mail. I anxiously await an update from Alwil with the problems resolved. That was the strangest behaviour I have seen in my 6 years working with computers. ie works when I leave for the night, not working in the a.m. Ah well ::) I'm sure there's a resolution upcoming. ;D
H
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Ok Canuck, I certainly understand your pain!
This is what I came up with after more troubleshooting and reading other posts.
I firmly believe in all the latest patches for the OS, AV and now the firewall too. This was my goal and to leave it with old versions was not an option.
This worked for me on my system. Avast 4.5 is not the culpret, Zone Alarm 5.0 was! As ZA claims, ver 5.5.062 to be fully comatable with XP2 I upgraded to it. I happily found all connectivity working again. I had Internet Explorer pages not loading also. This was behavior very similar to a computer infected by a trojan server. Checked for that 3 ways and no. Another symtom I had was inability to start a download of a file, like ZA's 5.5 setup program zip file. Or TrendMicro Housecall. All these problems point to firewall issues.
Here's my latest recommendation to you: do Windows update, Download latest ZA free, Pro or what ever. If needed download it onto another box and transfer it to the offender. Disconnect your network cable, Shutdown your running ZA, start the install and choose "Upgrade", that will keep all your old program settings. Retry Avast 4.5 with E mail provider and it should work for you. Or at minimum, you will have the latest ZA. Good luck and keep at it!
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Thanks again, Thor, for all your input and trouble. I've been running the latest version of ZA Pro v5.5.062 since it was upgraded. I have also disabled ZA when trying out Avast 4.5.523. My conclusion is that the new Avast just doesn't like my OS :o and/or my computer ;D. Could be it's just me it doesn't like. :P. Ah well, nobody ever said it's a perfect world, did they? :-\
H
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Did I miss something along the way thru the forum? I noticed somebody state that V4.5.529 was on board and if so, what was it supposed to address. The last updated version I had was V4.5.518.I've reinstalled V4.1 and I don't want to uninstall and then go thru the whole thing again. Any advice on this would be appreciated.
H ;)
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I wonder what "search" means at the top of my screen.... ;D
http://forum.avast.com/index.php?board=2;action=display;threadid=9007;start=msg74561 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007;start=msg74561)
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Thanks Eddy for your input. I am impressed with the way you subtly give your advise. Must be that Army training, eh? ::) Anyhow, I tried the new BETA, to no avail. I've reinstalled 4.1.357 for now, but still hoping for an overall final release that will overcome all these Little problems.(http://smilies.sofrayt.com/^/aiw/beta.gif)
;) ;)
H
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Hi,
Please can you help. I've installed Avast on my uncles laptop replacing Norton antivirus 2000.
Since then he hasn't been able to send and recieve e-mails in outlook express, it keeps on asking for username and password. I uninstalled Avast and restored the mail settings but he still can't send or recieve e-mails. Could it be possible that the virus killer has left something behind during the uninstall.
Operating system Windows 98
Outlook express 5
Firewall Zone alarm
I will be very grateful if someone could help.
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Could it be possible that the virus killer has left something behind during the uninstall.
Yes, NAV leaves things behind. Use the uninstall util to completly remove it as is told in many threads here. Uninstall Avast, reboot. Than install Avast, setup the mail as if Avast isn't there and run the mail protection wizzard.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606 (http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606)
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Hi Eddy,
Thank you very much for your help. I'll give it a try.
Thanks again and Merry Christmas to you.
Jeff.
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Crazy Canuck and Ice cold,
if you have patience we can guide you to the happiness.
Avast users can send and receive mail with any program right now...
Something is strange in your systems but I think we can workaround without needing to come back to version 4.1.
Can we start just from the beginning: synthoms, problems, system description...
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Crazy Canuck and Ice cold,
if you have patience we can guide you to the happiness.
Avast users can send and receive mail with any program right now...
Something is strange in your systems but I think we can workaround without needing to come back to version 4.1.
Can we start just from the beginning: synthoms, problems, system description...
Hi Technical. I've been away from the forum since late November. Whatever it was, it's seems to be fixed. (Hope I didn't jinx it) I am running with Avast v 4.5.549 with file version .451-2. If I remember correctly, I reverted to 4.1 and then about 2 weeks ago, I updated the program to the newest and everything was fine.(http://smilies.sofrayt.com/^/aiw/good.gif)
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Hi Technical. I've been away from the forum since late November. Whatever it was, it's seems to be fixed. (Hope I didn't jinx it) I am running with Avast v 4.5.549.
Oh... I haven't noticed that the first post was that old :-[
I'm glad your avast installation is ok.
Now, rests Icegold to be another happy avast user 8)
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Hi Technical,
Thanks for helping but I've finally managed to get it all working. It was the ISP Freeola all along. After clearing Norton and doing everything that Eddy very kindly advised me to do, the e-mail problem was still there. I tried Virgin net and had the same problem, so I wiped the hard drive and reinstalled everthing but Avast and Zonealarm. The problem was still there, so I then tried Wanadoo and it worked perfectly. I think that the problems I had with Freeola and Virgin might of been something to do with the fact that we are ex directory judging by what I read on Wanadoos website but can't be sure.
Thanks again,
Merry Christmas to you all.
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Merry Christmas to you too...
If you need help, just let us know ;)