Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Barabba on November 16, 2004, 10:08:20 AM
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Hi,
I installed version 4.5 and, when i run microsoft outlook (all the accounts smtp/pop3 well setted) avast start popping out with timeout message boxes.... millions of them until the computer freezes and i have to reboot manually...
(it was working well with previous versions of avast)
What's the problem ?
Thank you
OS: XP PRO SP2 (monster hardware)
Software in use: Norton Antispam
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Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you're on a DSL connection (not dial-up) it shouldn't be necessary a so long timeout anyway...
Do you use any spam killer?
Sometimes the spam killer enters in a 'loop' and consume all the timeout.
Shutdonw it and start it again. ;)
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Yes i use Norton AntiSpam... but this was not the problem...
I am on DSL connection so i really think it is not a real timeout problem.
I see that the 4.5 doesn't allow you to make the mail wizard thing as it is automatic...
anyway to make my account working again i had to manually reset them in outlook with the correct smtp/pop3 data (not using 127.0.0.1).
Moreover, i tried to uninstall avast 4.5 and reinstall it... now it says i have only 6 days remaining for the demo...
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Barabba,
can you please post what are your account settings in Outlook and the Antispam solution? And do you use MS Outlook or Outlook Express?
I don't know the specific configuration details for Norton Antispam, but usualy you would have to direct you mail client to the Antispam program and let the antispam to actualy download your mail.
So it would be something like:
Mail Client:
pop server: localhost (or 127.0.0.1)
pop port: you antispam port
antispam:
pop server: your real mail server (pop3.myisp.net)
pop port: 110
You should configure you mail client and antispam as if avast! is not installed - avast! mail scanner will catch the connection automaticly as it leaves you PC - in your setup propably from Norton Antispam program - but that also usualy means you have to have 127.0.0.1 as your mail server in Outlook - cause thats how antispam likes it.
Please, write more information.
Bye.
Lukas.
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Thank you lukor.....
1) I use Outlook (not express)
2) I tried just disabling the antispam and it was still locking my computer with millions of "timeout" message boxes
3)My actual configuration is (with both avast an antispam installed)
Outlook:
Smtp and POP3: domainname.com
Username: Normal (not with the #)
Now it seems to work... i hope avast is checking as you say my emails intercepting the communications...
Anyway.... after reinstalling it says that my licence will expire in 6 days.. (not 60) so i don't have so much time in evaluate this software in order to choose if buy it or not...
I own actually a Norton Antivirus software (Not Installed right now) but i am not satisfied by it... too slow and heavy on my xp so i am trying avast (a lot of friends told me it is great)...
We will see... i already paid for norton and if i have to make the change i wont to be sure...
Thank you for your support
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The change from 60 to 6 days is caused by the fact you reinstalled it. Avast notice this and change the time. This is a anti-piracy messure in the Avast trial.
There are occasions that Alwil handed the person who experienced this a key so that a 60 day eveluation was possible. Ask them by email I would say and mention in the email this thread.
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Please install the logging version and send me the log.
See http://forum.avast.com/index.php?board=2;action=display;threadid=8794;start=msg72516#msg72516 for details.
Thanks
Vlk
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Vik, this is kind of strange....
Yesterday, after a few tries and using my providers mail settings (i have 4 accounts in outlook) it was working fine...
This morning i just turned on my pc and "Surprise" another time millions of timeout messagebox ... I take out the message box display for timeout from the avast menu and at least i don't get the computer hang... but my email is it still not working ...
I tried to make the log as you asked, but it was creating a huge file and locking my machine (i termiate the application from the task manager when the file was about 200MB!).
I read all the threads you said (and related) and i found something about the firewall... well ok, i went to the firewall settings (standard xp service pack 2 firewall) and add a specific exception for your mailsv executable...)
Nothing.. still can't get in my email...
This is a pain...
I am using: Windows XP SP2, Outlook (not express, but the one that comes with Office XP), DSL connection.
Old Version 4 (tested on the other machine i have it was working perfectly)
Note: My email accounts are set as Normal... so pop.myprovider.com and username (not using 127.0.0.1)
PLEASE HELP.... i don't want to go back to norton...
Thank you
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Maybe this is the problem...
I tried to STOP the avast email provider leaving ON only the outlook/exchange provider and now it seems to work....
So what... do i have to leave the email provider OFF ?
A little bit confused
Thank you
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Hi,
don't worry, I'm sure we'll find a solution.
I see two important things in your post. First, you're using regular Outlook XP (not Outlook Express). This is a very important point as Outlook should be covered by the avast Outlook plugin (instead of the Internet Mail provider).
So my question is: do you see the Outlook plugin splash screen when starting Outlook? If not, can you try to go to the Outlook About box, click Disabled Items and make sure the avast plugin is not listed there? If it is, just remove it and you should be all set.
Next, even if the log file has ~200MB, I'd be interested in it. Could you please post at least a couple of hundreds of lines from the beginning of the file? I'm sure the file will have a very repetitive pattern in it so it should be quite easy to find out what was going on. My guess is that this file would also be extremely well compressible, so trying to ZIP it may actually reveal a file of reasonable size (e.g. 1 megabyte).
Thanks
Vlk
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I tried to STOP the avast email provider leaving ON only the outlook/exchange provider and now it seems to work....
And mail scanning actually worked? Or you just didn't have any problems BUT didn't notice if avast is filtering the traffic or not..?
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About the LOG, i deleted it as i resteored the normal version (no logging things) ....
anyway i am pretty sure that, as you say, it was a whole list of repetetive "Server Timeout" (like the millions of messageboxes that were hanging my computer...)
I am going to check now what you said in the previous post..... and i'll answer in a couple of minutes....
Thank you again for your support
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Well. The fact that there was a number of those message boxes indicates that there were not only the "Sleep"s in the LOG but also some connection records.
I mean, when a mail client connects to a server, it does this sequentially (technically speaking, in one "thread"). So what I would normally expect in such a case is exactly 1 message box. Since you're getting large number of them, though, it indicates that the operation had to be executed in many threads in parallel, which is quite strange. I'd like to find out why this happened and what can be done to prevent it.
thanks
Vlk
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Ok, it works now......
So the trick was to disable the "email provider" and enable only the "Outlook Exchange" one....
inphact as soon as i start it again, i have the same problem....
I have now the banner showing out in outlook (onload) and it seems it is really scanning my mail...
Hope this can help other people with the same problem...
Thank you again Vik for all your support .... anyway... do you know how can i make this thing run for the 60 days as advertised ? (it only gives me 6 days after reinstalling it now)
Thank you again...
If you really need the log maybe i can use the files you told me to download and let my machine hang again (brrr scared about this ehehe)
Let me know if you really need it
Thank you
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Thank you again Vik for all your support .... anyway... do you know how can i make this thing run for the 60 days as advertised ? (it only gives me 6 days after reinstalling it now)
Is this avast avast Home or Professional Edition?
The fact that it's now only 6 days is caused by reinstallation. It's basically a protection against those who kept the program reinstalling every 2 months as a trial... :-\
But if it's avast Home, why not register and get your free key good for 14 months? http://www.avast.com/i_kat_207.php?lang=ENG
If you really need the log maybe i can use the files you told me to download and let my machine hang again (brrr scared about this ehehe)
Let me know if you really need it
As a matter of fact it would really be helpful. I don't want to push you (I understand it scares you) but it could help us to solve the problem.
Thanks for your help,
Vlk
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No, this is the pro (which is what i am interested in because of the script blocking system)....
For the log, ok inderstand that is helpful in discovering problems so i will simulate the problem again and post you the log....
I think i am going to do this tonight as now i am leaving for lunch and a few appointments with customers...
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We know have an updated aswTdi.sys version that may solve the problem.
How to install it:
1. Download the file http://www2.asw.cz/~vlk/aswtdi.zip
2. Unpack its contents to the following locations:
a) <avast>\setup\inf
b) \windows\system32\drivers
(overwrite existing versions)
3. Restart the machine.
This build should solve problems with multiple connections being redirected in loop (generating e.g. a large number of timeout messages or 100% CPU load in ashMaiSv.exe) in conjunction with certain personal firewalls (such as Norton PF).
Thanks
Vlk
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Vlk
Does this only affect Barabba or will this change be included in the next update?
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This build should solve problems with multiple connections being redirected in loop (generating e.g. a large number of timeout messages or 100% CPU load in ashMaiSv.exe) in conjunction with certain personal firewalls (such as Norton PF).
Vlk, does this concern to smtp authentication and sending emails?
I'm trying your last version of ashMaiSv.exe but unsuccesfully... :'(
In one computer, I can receive but not send :-\
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ok i was sent here from another post........ using incredimail.. with cable internet... and getting hundreds of timeouts....... not sure how to set the time for longer, but i doubt its that since its a cable connecton...... and all the other stuff in this link is above my head........ so if anyone can help in a SIMPLE way or step by step instructons it would be so helpful... thanks in advance...
Lydia
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Hi there - I too have a problem with 4.5 Home (registered) in that I get timeouts with email. This did not happen with the previous version.
I use the Turnpike email client and collect email from 4 different ISP mail accounts thus the email collection is set to:
server: 127.0.0.1
Mailbox : osborneuk#mail.btinternet.com
Server: 127.0.0.1
Mailbox: crosswayl#pop3.lineone.net
etc
Avast .ini has:
DefaultPopServer=mail.btinternet.com
DefaultSmtpServer=mail.btinternet.com
I connect to btinternet by broadband 1Mbyte
Here is an extract from my email client's log:
Thu, 18 Nov 2004 15:58:40 Starting to send mail to mail.btinternet.com
Thu, 18 Nov 2004 16:08:42 SMTP command rejected while talking to mail.btinternet.com: DATA timed out
Thu, 18 Nov 2004 16:08:42 Mail connection to mail.btinternet.com closed, 0 messages transmitted
I assume that as I don't use outlook/express turning off the mail provider will stop the checking of incoming email.
So what do I do?
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Does your email server require authentication?
Do you have problems receiving mails as well or is it just sending?
Thanks
Vlk
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yes it requires authentication and that worked fine until 4.5 Home updated 3 days ago.
No I can receive fine - no problems there
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yes it requires authentication and that worked fine until 4.5 Home updated 3 days ago.. No I can receive fine - no problems there
Same with me at one computer...
I keep searching the solution.
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In this case please install the latest ashMaiSv.exe patch as described here: http://forum.avast.com/index.php?board=2;action=display;threadid=8794;start=msg72516#msg72516
Thanks
Vlk
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Vlk, do we all have to update ashMaiSv.exe, actually to patch it ? Even if we don't have problems with our e-mail accounts ? Is it gonna be covered in next update or your suggestion is to patch it now ?
Thanks !
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patched. same problem, it sent 2 mails then timed out. so stopped mail provider. sent mail.
Log:
11/19/04 07:59:01: Started, Log = 1(0x00000001)
11/19/04 07:59:01: Build 4.5.523
11/19/04 07:59:01: Using WinSock 2.0
11/19/04 07:59:08: AutoRedirect settings changed 1(0x00000001)
11/19/04 07:59:08: IgnoreLocalhost settings changed 1(0x00000001)
11/19/04 07:59:08: POP Start settings changed: 1(0x00000001)
11/19/04 07:59:08: POP Default server settings changed: mail.btinternet.com 110
11/19/04 07:59:08: POP Listen settings changed: 127.0.0.1 110
11/19/04 07:59:08: POP RedirectPort: 110
11/19/04 07:59:08: SMTP Start settings changed: 1(0x00000001)
11/19/04 07:59:08: SMTP Default server settings changed: mail.btinternet.com 25
11/19/04 07:59:08: SMTP Listen settings changed: 127.0.0.1 25
11/19/04 07:59:08: SMTP RedirectPort: 25
11/19/04 07:59:08: IMAP Start settings changed: 1(0x00000001)
11/19/04 07:59:08: IMAP Listen settings changed: 127.0.0.1 143
11/19/04 07:59:08: IMAP RedirectPort: 143
11/19/04 08:44:15: --POP Mail is clean
11/19/04 09:04:14: --POP Mail is clean
11/19/04 09:14:15: --POP Mail is clean
11/19/04 09:33:36: Timeout in RecvTimeout - closing connection due to user
11/19/04 09:36:16: Timeout in RecvTimeout - closing connection due to user
11/19/04 09:40:00: Timeout in RecvTimeout - closing connection due to user
11/19/04 09:40:55: Stopped
restarted mail provider:
11/19/04 09:44:44: Started, Log = 1(0x00000001)
11/19/04 09:44:44: Build 4.5.523
11/19/04 09:44:44: Using WinSock 2.0
11/19/04 09:44:44: AutoRedirect settings changed 1(0x00000001)
11/19/04 09:44:44: IgnoreLocalhost settings changed 1(0x00000001)
11/19/04 09:44:44: POP Start settings changed: 1(0x00000001)
11/19/04 09:44:44: POP Default server settings changed: mail.btinternet.com 110
11/19/04 09:44:44: POP Listen settings changed: 127.0.0.1 110
11/19/04 09:44:44: POP RedirectPort: 110
11/19/04 09:44:44: SMTP Start settings changed: 1(0x00000001)
11/19/04 09:44:44: SMTP Default server settings changed: mail.btinternet.com 25
11/19/04 09:44:44: SMTP Listen settings changed: 127.0.0.1 25
11/19/04 09:44:44: SMTP RedirectPort: 25
11/19/04 09:44:44: IMAP Start settings changed: 1(0x00000001)
11/19/04 09:44:44: IMAP Listen settings changed: 127.0.0.1 143
11/19/04 09:44:44: IMAP RedirectPort: 143
sent mail ok.
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timed out!
11/19/04 09:44:44: Started, Log = 1(0x00000001)
11/19/04 09:44:44: Build 4.5.523
11/19/04 09:44:44: Using WinSock 2.0
11/19/04 09:44:44: AutoRedirect settings changed 1(0x00000001)
11/19/04 09:44:44: IgnoreLocalhost settings changed 1(0x00000001)
11/19/04 09:44:44: POP Start settings changed: 1(0x00000001)
11/19/04 09:44:44: POP Default server settings changed: mail.btinternet.com 110
11/19/04 09:44:44: POP Listen settings changed: 127.0.0.1 110
11/19/04 09:44:44: POP RedirectPort: 110
11/19/04 09:44:44: SMTP Start settings changed: 1(0x00000001)
11/19/04 09:44:44: SMTP Default server settings changed: mail.btinternet.com 25
11/19/04 09:44:44: SMTP Listen settings changed: 127.0.0.1 25
11/19/04 09:44:44: SMTP RedirectPort: 25
11/19/04 09:44:44: IMAP Start settings changed: 1(0x00000001)
11/19/04 09:44:44: IMAP Listen settings changed: 127.0.0.1 143
11/19/04 09:44:44: IMAP RedirectPort: 143
11/19/04 09:46:54: --POP Mail is clean
11/19/04 09:56:42: Timeout in RecvTimeout - continue waiting
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In this case please install the latest ashMaiSv.exe patch as described here: http://forum.avast.com/index.php?board=2;action=display;threadid=8794;start=msg72516#msg72516
Patched... same problem still occurs :(
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I spent well over an hour this morning trying to figure out what was going wrong with my wife's computer due to this error. I would not get any of these messages until I tried to retrieve emails from the my email server using outlook. I would also receive errors when I signed in to earthlink task panel and looked at the mail server to see if I have emails. May be this will help in locating the problem. I am running MS XP Home SP2, with Outlook 2000. My other computer which is the exact same setup except it is running MS XP Pro SP2 does not have this problem.
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Same problem here.
PC:
500 mHz Dual processors
Windows XP Pro (SP2)
1gb of ram
18 gig SCSI HD
Norton 2004 internet security is installed (NOT the antivirus portion, JUST the firewall). Wether the firewall is enabled or disabeled doesn't matter, I still get millions of boxes. I patched my file, and it created two logs; aswmaisv.log and aswmaisv.ori.
<b>Here's aswmaisv.log:</b>
11/20/04 19:30:55: Started, Log = 1(0x00000001)
11/20/04 19:30:55: Build 4.5.523
11/20/04 19:30:55: Using WinSock 2.0
11/20/04 19:31:00: AutoRedirect settings changed 1(0x00000001)
11/20/04 19:31:00: IgnoreLocalhost settings changed 1(0x00000001)
11/20/04 19:31:00: POP Start settings changed: 1(0x00000001)
11/20/04 19:31:00: POP Listen settings changed: 127.0.0.1 12110
11/20/04 19:31:00: POP RedirectPort: 110
11/20/04 19:31:00: SMTP Start settings changed: 1(0x00000001)
11/20/04 19:31:00: SMTP Listen settings changed: 127.0.0.1 12025
11/20/04 19:31:00: SMTP RedirectPort: 25
11/20/04 19:31:00: IMAP Start settings changed: 1(0x00000001)
11/20/04 19:31:00: IMAP Listen settings changed: 127.0.0.1 12143
11/20/04 19:31:00: IMAP RedirectPort: 143
<b> Here's aswmaisv.ori</b>
11/20/04 19:20:11: Started, Log = 1(0x00000001)
11/20/04 19:20:11: Build 4.5.523
11/20/04 19:20:11: Using WinSock 2.0
11/20/04 19:20:17: AutoRedirect settings changed 1(0x00000001)
11/20/04 19:20:17: IgnoreLocalhost settings changed 1(0x00000001)
11/20/04 19:20:17: POP Start settings changed: 1(0x00000001)
11/20/04 19:20:17: POP Listen settings changed: 127.0.0.1 12110
11/20/04 19:20:18: POP RedirectPort: 110
11/20/04 19:20:18: SMTP Start settings changed: 1(0x00000001)
11/20/04 19:20:18: SMTP Listen settings changed: 127.0.0.1 12025
11/20/04 19:20:18: SMTP RedirectPort: 25
11/20/04 19:20:18: IMAP Start settings changed: 1(0x00000001)
11/20/04 19:20:18: IMAP Listen settings changed: 127.0.0.1 12143
11/20/04 19:20:18: IMAP RedirectPort: 143
11/20/04 19:24:47: --POP recv error 10055(0x00002747)
11/20/04 19:24:47: --POP recv error 10055(0x00002747)
11/20/04 19:24:47: --POP recv error 10055(0x00002747)
11/20/04 19:25:25: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:42: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:42: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:42: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:42: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:43: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:43: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:43: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:43: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:43: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:43: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:44: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:46: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:47: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:25:57: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:01: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:02: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:03: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:03: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:05: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:06: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:06: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:07: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:09: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:10: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:11: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:11: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:12: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:13: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:18: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:19: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:20: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:20: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:25: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:27: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:29: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:31: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:32: Timeout in RecvTimeout - closing connection due to user
11/20/04 19:26:35: Timeout in RecvTimeout - closing connection due to user
The mail scanning software used to work with no problems, but one day it magically decided to stop working. I didn't install or remove any software when it decided to give me the million boxes, it just happened.
Hope this helps get the problem fixed.
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Ran the "fix" (that was talked about here: We know have an updated aswTdi.sys version that may solve the problem.). Fired up Thunderbird (that's the e-mail client I use) and still got the millions of boxes. Log files did change, and here they are.
<b>aswmaisv.log<b>
11/20/04 19:47:36: Started, Log = 1(0x00000001)
11/20/04 19:47:36: Build 4.5.523
11/20/04 19:47:36: Using WinSock 2.0
11/20/04 19:47:44: AutoRedirect settings changed 1(0x00000001)
11/20/04 19:47:44: IgnoreLocalhost settings changed 1(0x00000001)
11/20/04 19:47:44: POP Start settings changed: 1(0x00000001)
11/20/04 19:47:44: POP Listen settings changed: 127.0.0.1 12110
11/20/04 19:47:45: POP RedirectPort: 110
11/20/04 19:47:45: SMTP Start settings changed: 1(0x00000001)
11/20/04 19:47:45: SMTP Listen settings changed: 127.0.0.1 12025
11/20/04 19:47:45: SMTP RedirectPort: 25
11/20/04 19:47:45: IMAP Start settings changed: 1(0x00000001)
11/20/04 19:47:45: IMAP Listen settings changed: 127.0.0.1 12143
11/20/04 19:47:45: IMAP RedirectPort: 143
<b>aswmaisv.ori</b>
11/20/04 19:30:55: Started, Log = 1(0x00000001)
11/20/04 19:30:55: Build 4.5.523
11/20/04 19:30:55: Using WinSock 2.0
11/20/04 19:31:00: AutoRedirect settings changed 1(0x00000001)
11/20/04 19:31:00: IgnoreLocalhost settings changed 1(0x00000001)
11/20/04 19:31:00: POP Start settings changed: 1(0x00000001)
11/20/04 19:31:00: POP Listen settings changed: 127.0.0.1 12110
11/20/04 19:31:00: POP RedirectPort: 110
11/20/04 19:31:00: SMTP Start settings changed: 1(0x00000001)
11/20/04 19:31:00: SMTP Listen settings changed: 127.0.0.1 12025
11/20/04 19:31:00: SMTP RedirectPort: 25
11/20/04 19:31:00: IMAP Start settings changed: 1(0x00000001)
11/20/04 19:31:00: IMAP Listen settings changed: 127.0.0.1 12143
11/20/04 19:31:00: IMAP RedirectPort: 143
11/20/04 19:43:11: --POP recv error 10055(0x00002747)
11/20/04 19:43:27: Timeout in RecvTimeout - continue waiting
IDK what to do from here. I guess just watch the thread to see what happens.
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Hi again.
Figured out the problem (for my end at least).
I turned off the Anti-spam feature in NIS 04, and everything works fine (still have the update applied that i had to extract into the avast folder and the system32 (or something) folder).
It seems (at least on my system) the two didn't play nicely with one another.
Hope this helps.
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I'm sure this will help Alwil guys to find out where was the problem in the first place... knowing Alwil, we'll see fix in very next program update ;D
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Same problem for now more than one week (probably ater the 11th of November update). Thousands of timeout messages when Outlook 2002 tries to connect to my email servers using POP3 on port 110 (no SSL).
I also have the Firewall (and only the Firewall) of Norton Internet Security 2003 running.
I've updated the "ashMaiSv.exe" and installed the debug version.
Thanks to "viriiman", disabling the anti-spam feature of NIS solved the problem.
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Same problem for now more than one week
Can you try the build 4.5.529?
http://forum.avast.com/index.php?board=2;action=display;threadid=9007
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installed
Collects mail won't send mail.
11/21/04 12:54:38: Started, Log = 1(0x00000001)
11/21/04 12:54:38: Build 4.5.529
11/21/04 12:54:38: Using WinSock 2.0
11/21/04 12:55:28: AutoRedirect settings changed 1(0x00000001)
11/21/04 12:55:28: IgnoreLocalhost settings changed 1(0x00000001)
11/21/04 12:55:28: POP Start settings changed: 1(0x00000001)
11/21/04 12:55:28: POP Default server settings changed: mail.btinternet.com 110
11/21/04 12:55:28: POP Listen settings changed: 127.0.0.1 110
11/21/04 12:55:32: POP RedirectPort: 110
11/21/04 12:55:32: SMTP Start settings changed: 1(0x00000001)
11/21/04 12:55:32: SMTP Default server settings changed: mail.btinternet.com 25
11/21/04 12:55:32: SMTP Listen settings changed: 127.0.0.1 25
11/21/04 12:55:32: SMTP RedirectPort: 25
11/21/04 12:55:32: IMAP Start settings changed: 1(0x00000001)
11/21/04 12:55:32: IMAP Listen settings changed: 127.0.0.1 143
11/21/04 12:55:32: IMAP RedirectPort: 143
11/21/04 12:55:34: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:55:34: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:55:34: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:55:34: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:01: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:01: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:01: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:01: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:21: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:21: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:21: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 12:56:21: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:06:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:06:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:16:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:16:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:16:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:16:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:26:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:26:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:36:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:36:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:36:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:36:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:46:22: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:46:23: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:53:49: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:53:49: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:53:49: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
11/21/04 13:53:49: Cannot connect to POP server 127.0.0.1 (127.0.0.1:110), self connecting
seems to be trying to send to itself??
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ini file says:
[MailScanner]
DefaultPopServer=mail.btinternet.com
DefaultSmtpServer=mail.btinternet.com
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
PopListen=127.0.0.1:110
SmtpListen=127.0.0.1:25
ImapListen=127.0.0.1:143
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osborneuk
Please check out the following link and see if that cures your problem:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
Please let us kow how you make out. ;D
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it is build 4.5.529 that I installed to solve the not sending email problem. that now seems fixed but I now cannot collect email.
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correction - sending mail just timed out
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correction - sending mail just timed out
Are you using a Firewall? if so, which one?
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I'm having the "millions of timeouts" problem also, using Eudora v. 6.1, NOT using Outlook or Outlook Express.
If I disable the avast! Internet Mail provider, I can download my emails; otherwise it hangs while trying to connect to the server; I also get the repeating timeout messages. Once that happens, there is no way to break out of the loop except by cutting power to the computer; ctrl-alt-delete doesn't help, because while Task Manager eventually comes up there is no apparent way to stop avast! from there.
Other info:
OS = Windows XP, SP2 installed.
Using ZoneAlarm and Norton Internet Security firewalls (I know, overkill...).
Also using Norton Antivirus and Grisoft AVG antivirus.
I installed the avast! v. 4.5.529 beta as recommended above, and rebooted.
I've reverted to my standard email server/domain (i.e., I removed the 127.0.0.1 domain that earlier versions of avast! required).
I can send my log file, if you like, but it doesn't seem to show much except for the startup error I always get because of the other antivirus software that conflicts with avast!
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Whow! Using ZoneAlarm, Norton Internet Security Suite, Norton Antivirus, AVG and Avast! on ONE machine? :o
Don't mean to be sarcastic, but what about Windows Firewall from SP2? Do you have it on as well?
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Whow! Using ZoneAlarm, Norton Internet Security Suite, Norton Antivirus, AVG and Avast! on ONE machine? :o
Don't mean to be sarcastic, but what about Windows Firewall from SP2? Do you have it on as well?
That's okay - because 1) I've gotten far more astonished reactions than yours, and 2) I'm originally from New York, and New Yorkers don't generally take offense at things until you back your car over them three or four times.
But to answer your question, I think I have SP2's firewall on, too. Reason I say "I think" is because when I installed SP2, I tried turning it off because I had the other two firewalls running. But whenever I look at it later, it seems to be on again. Don't know why.
But in any case, none of that seems to have made any difference in getting avast! to work properly until version 4.5. All the firewalls seem to play well together.
Regarding running the multiple AV softwares - I've found it pays off. Sometimes avast! catches something first, sometimes Norton, sometimes AVG. A version of Bagle caused me too much misery several months ago when I got it before my AV sig file updated.
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Welcome to forums !
Having all those things enabled on the same computer doesn't mean you are more secure than others. Actually, those things you just mentioned, are "killing" each other and they're "killing" your system as well. Btw, you can have all those antiviruses on same machine without any problems, unless you are using resident scanners in the same time...
Running hardware router/firewall, software Sygate Personal Firewall, avast! antivirus and that's about security in here. Never had any single problem with my system...
Cheers !
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i run zone alarm and avast which until releae 4.5 worked fine. Now I can't send or receive mail with avast running.
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OK, did you take some time to look for possible solutions in these forums ? There is wonderful SEARCH feature up there. See here for newest avast! program update, and see if that solves your problem... click here:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
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Read the posts from me, Igor and Vlk > http://forum.avast.com/index.php?board=2;action=display;threadid=8607 (http://forum.avast.com/index.php?board=2;action=display;threadid=8607)
Does it solve your problem?
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BPSCG:
In Norton Internet Secutiry, have you tried turning off the spam blocking feature? I had tried everything else (before this newest beta update) and that seems to be the thing that was causing the problem (was NIS's spam blocker)
Just wondering. Let me know how you make out (I'm just curious to see how many ppl this works for)
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Yeah, it would be great to get feedback, so guys from Alwil could trace the problem much more effective and faster. It would be of great help to everyone.
Cheers !
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i run zone alarm and avast which until releae 4.5 worked fine. Now I can't send or receive mail with avast running.
osborneuk
ZA 5.5.062.000 Works like a charm on this system.
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OK, did you take some time to look for possible solutions in these forums ? There is wonderful SEARCH feature up there. See here for newest avast! program update, and see if that solves your problem... click here:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
Great! I say what my problem is. I read and follow the advice here. I say I've still got the problem. I'm told to read and follow the advice here. So why not just say I'm an idiot? ;)
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osborneuk
What other Security software are you using???
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And what tone is that ? We are trying to help you, if you don't want our help why did you ask in the first place ? And btw, no one ever mentioned that you are idiot. That's just nonsense.
We know that many of users came in these forums for help. We helped many of them, huge majority to be true... if some advices we gave doesn't help solving your problem, that doesn't mean those advices are not good. That could be because you have some different security programs working in the same time on same machine... no one in here could possibly know what could be exact solution for you specific problem. We always try many different possibilities, so many people came back tens of times to the same thread, asking what's next if some advice doesn't help at first try... they have will to solve their problem, and they have patience... but it looks like you gave up on first one. Well, that's fine with me... ;)
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In Norton Internet Secutiry, have you tried turning off the spam blocking feature? I had tried everything else (before this newest beta update) and that seems to be the thing that was causing the problem (was NIS's spam blocker)
I have Norton IS 2002; it doesn't have a spam blocker. I use Spamnix with my Eudora, but that filters messages after they've been downloaded; my problem is when I run avast! with the internet mail provider active, I can't even connect to my mail server, let alone download any mail.
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BPSCG, how do you configure your email account?
The new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages.
Of course, if you use a spam killer, the settings will be describe in help files or the website of the spam killer manufacturer.
Btw, which is your OS?
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Hi there. I'm coming into the discussion kind of late, but essentially I have the same problem Barabba had with endless timeout messages. I have XP and Outlook Express, use the Avast home version, with Norton 2002 Antivirus (ok, don't throw things at me). :-[ Anyway, at first I turned off the "On-Access Protection Control", but then my e-mails were no longer scanned for viruses. Last night I simply did a system restore to a time before I downloaded 4.5, but I don't think my e-mails are being scanned yet. (I'd like 4.1 back, please.) I'm REALLY not a technical person, so is there a cliff-notes solution to this problem yet? Thanks.
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Wilkins, can you try the build 4.5.529?
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007
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osborneuk
What other Security software are you using???
I use Zone Alarm and Avast.
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And what tone is that ? Frustrated. []
[] We always try many different possibilities, so many people came back tens of times to the same thread, asking what's next if some advice doesn't help at first try... they have will to solve their problem, and they have patience... but it looks like you gave up on first one. Well, that's fine with me... ;)
I really appreciate the work you guys do in solving thiese isues. I was just frustrated at being told to do again what I had already been told to do and having reported that it didn't work. :)
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It's OK, I also was frustrated when I see that people are desperately asking for help and then if just one thing doesn't help, they give up... that's not solution my friend. You have to stick around, work with us and we'll find solution for your problem. Someone will always come up with something that others maybe forgot to mention. We work as a team, you can not find competition between technical support staff in here. We are here to help new avast! users, as well as to help each other. That's why these forums are greatest.
Stick around, I'm sure we'll find something. And, also... I think that Alwil works hard to release new program update... I'm pretty sure.
Cheers !
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yes they do a good job (the forum/technicla team/alwill). currently if I run avast I cannot collect or send emails. do you think a reinstall would help? where can I download the previous version to install? ta
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Unfortunately I don't know anything about Turnpike mail client that you use, especially how to set it, because I never used it. Have you tried to set all your e-mail accounts (which are btw, 5 in total, if I'm not wrong) from the scratch ? Just like avast! doesn' exist at all... be sure to write down all those necessary information before you start creating them from the scratch... that includes pop3 and smtp server names, login names, and passwords. See if that maybe helps.
If that doesn't help, you'll have to wait for some advice from someone who is more familiar with Turnpike mail client.
As far as download of 4.1 version of avast! goes, I'm not sure, but I think that Vlk already said that it's not possible to find it anywhere on avast! web site... unless you find someone who still keeps avast! 4.1 old version on his HD.
Cheers !
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yes they do a good job (the forum/technicla team/alwill). currently if I run avast I cannot collect or send emails. do you think a reinstall would help? where can I download the previous version to install? ta
Can you try the build 4.5.529 to see if it helps?
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007
Anyway, version 4.5 has a new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages.
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I already advised him about that update Technical and he was pretty unhappy with it... that's why we had this little discussion ;D
See here in this same thread:
http://forum.avast.com/index.php?board=11;action=display;threadid=8786;start=45#msg75100 (http://forum.avast.com/index.php?board=11;action=display;threadid=8786;start=45#msg75100)
(his reply number 52)
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If I set incoming mail with the mail address of each ISP and the mailbox address then I get mail but assume that Avast doesn't check it.
If I set the mail address of each ISP to 127.0.0.1 and the mailbox to me#mail.isp.com then I don't get mail although I used to under the previous version and it was noted as having been checked.
In neither instance can I send mail. to do that I have to turn off the mail provider in avast.
if you think any logs would help please say although I have posted some previously.
cheers
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avast! 4.5 handles mail checking automaticaly. No need for extra settings. You just have to configure your e-mail accounts just like avast! doesn't exist, that means... original smtp and pop3 server names and your account info (loging name and password)
Btw, what version of Windows are you running ? Sorry, I couldn't find that info in your previous posts...
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XP Home SP2
so i don't need to enter the address with the # like I had to before an dlike it says in the help file?
Ok - I'll try with just the raw addresses.
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Exactly, Windows XP and NT users should behave just like avast! doesn't exist. Enter original smtp and pop3 server names, as well as original loging name and password provided to you by your mail provider.
Also, you may wanna check my signture and try to set your mail provider (avast! On-Access Scanner) properly. Activate all those avast! signatures, so you'll be able to see whether your e-mails are scanned or not.
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did that and ....... fingers crossed it seems to be working!! Thanks a lot.
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I downloaded the build recommended--so far no problems and it looks like my e-mails are being scanned the way they should be. I'll keep my fingers crossed that did the trick. THANKS! :)
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me and my big mouth! sending mail times out.
Turnpike log:
Tue, 23 Nov 2004 15:39:13 Starting to send mail to mail.btinternet.com
Tue, 23 Nov 2004 15:42:42 Collecting Usenet News from news.btinternet.com
Tue, 23 Nov 2004 15:42:43 News connection to news.btinternet.com closed - filing continues
Tue, 23 Nov 2004 15:42:43 News from news.btinternet.com completed, 0 articles fetched, 0 posted
Tue, 23 Nov 2004 15:44:14 Mail connection to mail.btinternet.com closed, 0 messages transmitted
Tue, 23 Nov 2004 15:44:14 SMTP command rejected while talking to mail.btinternet.com: DATA
451 timeout (#4.4.2)
Tue, 23 Nov 2004 15:44:20 Starting to send mail to mail.btinternet.com
avast log:
1/23/04 15:08:32: Started, Log = 1(0x00000001)
11/23/04 15:08:32: Build 4.5.529
11/23/04 15:08:32: Using WinSock 2.0
11/23/04 15:08:33: AutoRedirect settings changed 1(0x00000001)
11/23/04 15:08:33: IgnoreLocalhost settings changed 1(0x00000001)
11/23/04 15:08:33: POP Start settings changed: 1(0x00000001)
11/23/04 15:08:33: POP Default server settings changed: mail.btinternet.com 110
11/23/04 15:08:33: POP Listen settings changed: 127.0.0.1 110
11/23/04 15:08:33: POP RedirectPort: 110
11/23/04 15:08:33: SMTP Start settings changed: 1(0x00000001)
11/23/04 15:08:33: SMTP Default server settings changed: mail.btinternet.com 25
11/23/04 15:08:33: SMTP Listen settings changed: 127.0.0.1 25
11/23/04 15:08:33: SMTP RedirectPort: 25
11/23/04 15:08:33: IMAP Start settings changed: 1(0x00000001)
11/23/04 15:08:33: IMAP Listen settings changed: 127.0.0.1 143
11/23/04 15:08:33: IMAP RedirectPort: 143
11/23/04 15:19:20: --POP Mail is clean
11/23/04 15:23:45: --POP Mail is clean
11/23/04 15:24:33: Tray icon settings changed 0(0x00000000)
11/23/04 15:36:28: --POP Mail is clean
11/23/04 15:46:39: --POP Mail is clean
no sign of timeout. without avast email is sent almost straight away. but now turnpike reports a time out although avast doesn't.
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osborneuk
I see we are making some progress. :)
Can you check the Time Out settings in both avast! and OE and make sure they are set for at least 180.
Did you confirm that there aren't any problems with the mail service at your ISP?
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avast:internet mail:advanced:timeout set to 300.
don't use OE - Turnpike's my client. and as I say without avast running email is sent every 60 seconds and is transmitted without any delays.
mail service running OK
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avast now timing out :(
log:
11/23/04 15:54:35: Started, Log = 1(0x00000001)
11/23/04 15:54:35: Build 4.5.529
11/23/04 15:54:35: Using WinSock 2.0
11/23/04 15:54:36: Tray icon settings changed 0(0x00000000)
11/23/04 15:54:36: AutoRedirect settings changed 1(0x00000001)
11/23/04 15:54:36: IgnoreLocalhost settings changed 1(0x00000001)
11/23/04 15:54:36: POP Start settings changed: 1(0x00000001)
11/23/04 15:54:36: POP Default server settings changed: mail.btinternet.com 110
11/23/04 15:54:36: POP Listen settings changed: 127.0.0.1 110
11/23/04 15:54:36: POP RedirectPort: 110
11/23/04 15:54:36: SMTP Start settings changed: 1(0x00000001)
11/23/04 15:54:36: SMTP Default server settings changed: mail.btinternet.com 25
11/23/04 15:54:36: SMTP Listen settings changed: 127.0.0.1 25
11/23/04 15:54:36: SMTP RedirectPort: 25
11/23/04 15:54:36: IMAP Start settings changed: 1(0x00000001)
11/23/04 15:54:36: IMAP Listen settings changed: 127.0.0.1 143
11/23/04 15:54:36: IMAP RedirectPort: 143
11/23/04 15:54:44: --POP Mail is clean
11/23/04 16:04:44: --POP Mail is clean
11/23/04 16:04:44: --InsertMessage Not supported structure of message!
11/23/04 16:14:51: --POP Mail is clean
11/23/04 16:39:31: --POP Mail is clean
11/23/04 16:49:30: --POP Mail is clean
11/23/04 16:49:31: --POP Mail is clean
11/23/04 16:49:32: --POP Mail is clean
11/23/04 16:50:53: Timeout in RecvTimeout - closing connection due to user
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osborneuk
don't use OE - Turnpike's my client.
What ever you use there is still a setting for timouts. Is that also set for 300?
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BPSCG, how do you configure your email account?
The new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages.
I did that. Went back to my ISP's excellent help page for setting up Eudora, set it up exactly as they prescribed, as if avast! didn't exist.
Of course, if you use a spam killer, the settings will be describe in help files or the website of the spam killer manufacturer.
I use Spamnix as my spam killer - it's a Eudora plugin. It's a FILTER - it doesn't do anything until the email has been downloaded. As I explained in an earlier post, I can't even establish a mail connection with the avast! internet mail provider active, let alone download it for the spam filter to do its job.
Btw, which is your OS?
OS = Windows XP, SP2 installed. I installed the avast! v. 4.5.529 beta as recommended above, and rebooted. I've reverted to my standard email server/domain (i.e., I removed the 127.0.0.1 domain that earlier versions of avast! required).
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BPSCG
Your explanation of what you did is fine but you forgot to tell us if it fixed your problem. ;D
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BPSCG
Your explanation of what you did is fine but you forgot to tell us if it fixed your problem. ;D
Sorry - no, it didn't.
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I'm having problems too. I run W98. I use Outlook for my business and am having no problem there sending or receiving email. But in Outlook Express I can receive mail but can't seem to send it without changing the properties of the server back to the pop.server.net and stmp.server.net and account name. Then it lets me send once (i think) before it reverts to hanging and giving me this message:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'kcalla@server.net'. Subject 'test', Account: 'My Internet-Mail', Server: '127.0.0.1', Protocol: SMTP, Server Response: '530 5.7.1 Relaying not allowed: kcalla@server.net', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC79
I'm not a HUGE computer whiz so please reply in language I can understand! Thanks!
KCalla
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KCalla, avast! works with multiple smtp/pop servers and can protect as many pop3/smtp server accounts as you want. If you click CTRL+ALT+DEL do you see ashMaiSv.exe running?
If not, can you do:
1. Configure your email accounts to work without the antivirus and test them.
2. If everything is fine, close all your email clients (programs).
3. Start Menu > All programs > avast antivirus > Mail Protection Wizard
4. Follow the non Outlook/Exchange option (i.e., the second one).
You can choose the supported email programs and select all the accounts
(even the ones created in the future).
5. Configure your email accounts to use avast! as antivirus.
Note: the pop/smtp default servers are just the 'default' ones. They would be used to send files to Alwil Software (for virus analysis, for instance) and in special email accounts configurated to use 'default' servers.
Hope this helps.
More information here: http://forum.avast.com/index.php?board=9;action=display;threadid=4818;start=msg34754#msg34754
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What version of avast! you are running ? There is new program update 4.5.531 available. Update your antivirus manually if it's not updated yet and see if that solves your problem...
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Thanks!
ashMaiSv.exe was running.
I reconfigured my email accounts and sent 5 emails from OE and it's working! So far so good!
Running 4.5.523 - tried to update and it said program is up to date.
Thanks SO much for your help. Hope I'm not back whining later! *S*
KCalla
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No, it's not up to date... see my screenshot... even 4.5.529 was between these two. See here:
True, it was BETA, but it was available for download in these forums...
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
Current one is 4.5.531 (regular program update, not beta)
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The 4.5.531 update is only available to those who have the been using the beta builds (and changed the file to be able to receive the beta builds) after the 4.5.523 official release version.
If you still have the official .523 build you won't be offered the .531 (beta build) as an auto update or using manual update.
It would appear that KCalla is still using the official 4.5.523 build, although his post is in the 4.5 BETA thread.
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S Z Craftec
time out set to 480 secs.
works fine if I turn off outbound checking
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The 4.5.531 update is only available to those who have the been using the beta builds (and changed the file to be able to receive the beta builds) after the 4.5.523 official release version.
If you still have the official .523 build you won't be offered the .531 (beta build) as an auto update or using manual update.
It would appear that KCalla is still using the official 4.5.523 build, although his post is in the 4.5 BETA thread.
Yes you're right DavidR... I already mentioned that in this thread...
http://forum.avast.com/index.php?board=2;action=display;threadid=8607;start=60#msg75747 (http://forum.avast.com/index.php?board=2;action=display;threadid=8607;start=60#msg75747)
but unfortunately, we can not cover all those threads... people are coming with those problems like mushrooms after the rain ;D
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Hi,
I installed Avast, XP Home Edition and MS Outlook with 3 well configured and tested e-mail accounts.
Since few days ago, when Avast were auto-updated to 4.5.523 version, a problem occurs every 10 minutes: an alert message Timeout connecting 217.116.0.XXX port 110 >:(.
Retry or Cancel options has the same result: the message appears again after 10 minutes ???.
I have no problems with sending or receiving e-mail messages (no authentication needed to connect with my mailserver).
Avast Plug-in run on MS Outlook start, as habitual.
What's the problem ? Thank you
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Jmianez:
Welcome to the forum.
See if this update will solve your problem:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
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Thanks, bob3160 for your welcome.
See if this update will solve your problem:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
I'm not sure to install BETA 4.5.529 - MS Outlook is working fine, and I don’t like to get into a new 8) problem.
BTW, I'm thinking the problem may be related with my PocketPC. I’ve disconnected the PDA from my PC 2 hours ago, and the problem seem vanished.
Any ideas?
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I'm not sure to install BETA 4.5.529 - MS Outlook is working fine, and I don’t like to get into a new 8) problem.
In fact is the 4.5.531.
It's stable, working like a charm here ;)
I see no reason for fear.
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lucky you springs to mind ;)
still no outgoing mail :(
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Hi Technical
In fact is the 4.5.531.
It's stable, working like a charm here ;)
I see no reason for fear.
I've finally installed Beta 4.5.531 and Avast has passed with honours.
FYI, the problem with the previous version was related ONLY with the PocketPC (Cassiopeia, ARM SA1110, W PocketPC 3.0.11171) when this device was connected with PC.
;D Thanks a lot, guys!!
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I've finally installed Beta 4.5.531 and Avast has passed with honours.
Update again! We're now at 4.5.536 ;) Some mail problems were corrected.
FYI, the problem with the previous version was related ONLY with the PocketPC (Cassiopeia, ARM SA1110, W PocketPC 3.0.11171) when this device was connected with PC.
You should ask pk...
Peter, where are you! :P
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I've installed the .536 update. Not getting the millions of timeouts any more, but still not able to connect with the email provider active. Eudora 6.1 is giving me a message "POP server [my pop server name] command error: ERR: concurrent connections limit in avast exceeded (process:NAVAPW32.exe, NAVAPW32.exe, NAVAPW32.exe, NAVAPW32.exe, NAVAPW32.exe, NAVAPW32.exe, NAVAPW32.exe,..." and it scrolls off hte limit of the message window.
Suspecting that NAVAPW32.exe is a Norton antivirus program, and that avast and NAV weren't playing well together, I disabled Norton's email protection nad tried downloading. This time, I was simply unable to connect, and I cancelled the process before getting the expected millions of timeouts and having to reboot again. Terminating avast email provider and leaving NAV running returned things to normal - I was able to download without problem.
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You have to completely remove NAV.
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You won't be able to run NAV and avast togheter.
Please, uninstall NAV and not only disable the providers.
You probably will have to download and run NAV uninstall utility (http://ftp://ftp.symantec.com/misc/consumer/Rnav2003.exe) ;)
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installed .536. still times out sending mail otherwise great
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We know have an updated aswTdi.sys version that may solve the problem.
How to install it:
1. Download the file http://www2.asw.cz/~vlk/aswtdi.zip
2. Unpack its contents to the following locations:
a) <avast>\setup\inf
b) \windows\system32\drivers
(overwrite existing versions)
3. Restart the machine.
This build should solve problems with multiple connections being redirected in loop (generating e.g. a large number of timeout messages or 100% CPU load in ashMaiSv.exe) in conjunction with certain personal firewalls (such as Norton PF).
Thanks
Vlk
Hi
Just installed this patch and my timeouts appear to have gone - many thanks :)
I am using Home Edition 4.5 (build 4.5.523) With WinXP Pro SP2.
appreciate the fix, must get in here more often :)
john
Pax et Bonum
(Peace and all good)
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hi
continuing saga!
auto-upgrade to .542
so I thought I'd try agaiin to see if I get timeouts.
I don't :)
BUT..... my emails don't get delivered :(
so 1 step forward and n steps back
sorry guys(and gals) that didn't do it for me.
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Setup the mail as if Avast's isn't there.
If needed check avast4.ini if everything under the [mailscanner] section is set to default. (see Technicals FAQ thread on this board)
Does this solves the problem?
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There is 546 build already out there... 542 is old by now ;D
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Setup the mail as if Avast's isn't there.
If needed check avast4.ini if everything under the [mailscanner] section is set to default. (see Technicals FAQ thread on this board)
Does this solves the problem?
not sure what is meant by 'default' in your message. the .ini file reads:
DefaultPopServer=mail.btinternet.com
DefaultSmtpServer=mail.btinternet.com
ShowTrayIcon=0
UseDefaultSmtp=0
AutoSetProtection=0
PopListen=127.0.0.1:110
SmtpListen=127.0.0.1:25
ImapListen=127.0.0.1:143
StartPop=1
StartSmtp=0
StartImap=1
is that right?
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osborneuk, I'd be very glad to help you solve the problem but your posts seem to be scattered across a number of threads and I'm somehow unable to get the whole picture.
Could you please start a new thread in the avast Home/Pro forum section, summarizing your system configuration as well as the problems you're having so that we can really help?
Things like use of server authorization etc count.
Thanks
Vlk
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osborneuk
The biggest difference I see between your setting and mine is this:
StartSmtp=0
My setting is:
StartSmtp=1
Please see if that makes a difference and let us know.