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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: emp on November 16, 2004, 03:32:14 PM

Title: Mail scanner module wont start!
Post by: emp on November 16, 2004, 03:32:14 PM

Well it starts, but not fully - the name of the module in the main window is grayed and a message to the right says that it is waiting for some subsystem to start. And the mail scanning isn't working, of course (no information popus in right bottom corner, no "Mail clean" message in e-mails....]. But when I terminate this half-started module and then start it again, everything is fine and working! How is that possible? It's the latest version....

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 03:54:24 PM

Sounds like a bug, really.

Please try the following patch:

1. Stop the avast antivirus service (Control Panel -> Administrative Tools -> Services)
2. Download the file http://www2.asw.cz/~vlk/ahresmai.zip and extract its contents to the avast directory (overwrite existing files)
3. Restart the avast antivirus service

That should help. Please let me know if it does.

Thanks
Vlk

Title: Re:Mail scanner module wont start!
Post by: CoJo on November 16, 2004, 04:45:02 PM

Vlk,
I attempted to stop the avast! antivirus services and got the following error message:
"Could not stop the Avast antivirus service on local computer."
Error 1053 the service did not respond in a timely manner
But the a icon had a red mark, hovering showed no providers running..??

cojo

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 05:06:49 PM

Well it probably stoped then - just try to overwrite the files and see if it succeeds.

Title: Re:Mail scanner module wont start!
Post by: emp on November 16, 2004, 06:26:16 PM

Yep, that helped....thank you!  8)

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 06:38:52 PM

Vlk,

I have a similar problem and tried the fix you recommended.  My Outlook/Exchange provider STILL is "waiting for a subsystem to start."  Any ideas as to what subsystem it might be waiting for, and how to get it started?   ???

Thanks,
mcs

Title: Re:Mail scanner module wont start!
Post by: Eddy on November 16, 2004, 06:39:58 PM

mcs,
what do you use as email client?

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 06:45:28 PM

MS Outlook.

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 06:46:44 PM

If it's Outlook XP or 2003, please go to Outlook's About box, click Disabled Items and make sure avast is not on the list.

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 06:52:55 PM

I'm running Outlook 2000 (v9.0.0.2711)

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 06:56:39 PM

Make sure the Outlook plugin is installed.

Outlook -> Tools menu -> Options -> Other -> Advanced Options -> Add-In Manager


Thanks
Vlk

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 06:58:01 PM

The avast! plug-in is present and checked.

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 07:11:00 PM

Do you see the avast plugin splash screen when starting Outlook then?

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 07:13:02 PM

Yes, that does appear briefly.

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 07:14:21 PM

...and the provider is still waiting for a subsystem to start - I mean when Outlook is running???

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 07:20:39 PM

Now the provider has started.  Does the provider not start until after Outlook has been started, or does it start automatically upon logon?  It is the latter, isn't it?

Title: Re:Mail scanner module wont start!
Post by: Eddy on November 16, 2004, 07:23:19 PM

See it this way. The provider only starts when it is needed. Why running if you have Outlook closed and there is nothing to protect/scan?

Title: Re:Mail scanner module wont start!
Post by: Vlk on November 16, 2004, 07:24:08 PM

It's the former. The Outlook/Exchange provider is only active when Outlook is running.

Outlook is the "subsystem" it is waiting for ;)

Title: Re:Mail scanner module wont start!
Post by: mcs on November 16, 2004, 07:28:14 PM

I thought I remembered that all six providers started up automatically upon logon.  My mistake, and I apologize for needlessly taking up your time.

Cheers,
mcs

Title: Re:Mail scanner module wont start!
Post by: t1k on November 25, 2004, 02:25:19 AM

Thank-you Vlk! ...for this little gem because it fixed my "Provider won't start" problem.

I'm running:
OS: WIN98 SE
Mail client: OUTLOOK 2000 (v9.0.0.6627)
SpamFilter: SpamBully (v2.0.0.89)
avast! version: 4.5.523 official release


I never knew the "Add-In Manager" menu even existed in Outlook:

It all makes sense now. I remember seeing a little red flag in the blue avast! taskbar ball yesterday. Sometime during a reboot while Outlook was trying to startup I vaguely recall seeing a brief warning message saying something about "avast! plug-in" being unplugged, disconnected, or something, and another message about a possible MAPI32 file being overwritten and possibly having a compatibility error.

I tried several things including Repairing Outlook 2000, re-installing .523, and even installing avast! beta .531 to no avail! I'm also running SpamBully 2.0.0.89 and was getting ready to disable it when I found your post in the forum.

For me your instructions for going into OUTLOOK 2000's "Add-In Manager" and placing a checkmark by "avast! 4" got everything going again.

Later I'll have to light-up my XP w/SvcPk2 machine and see how that goes.

Many thanks!

t1k

Quote from: Vlk on November 16, 2004, 06:56:39 PM

Make sure the Outlook plugin is installed.

Outlook -> Tools menu -> Options -> Other -> Advanced Options -> Add-In Manager


Thanks
Vlk