Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: theta_sigma2 on November 16, 2004, 03:52:25 PM
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umm I got a really freaky problem with my Avast! I'ma bit of a newb with progs and configurations and that sorta stuff, so go easy on me ;)
I'm not at home atm so I cant post the exact error mssg that I'm getting, but rest assured I will when I get home ;) basically its something along the lines of
"AshMaiSv.exe could not get a response from the server"
I checked that my firewall was allowing it "Norton Internet Security 2003" with latest updates, and that seems to be fine.....its a really annoying issue to cos it freezes my sys to the point that I cant even open Task Manager to kill it......meaning a hard reboot :'(
so far the only way I've managed to stop this happening is to uninstall Avast! from my sys altogether, which obviously running without the planets best AV (in my opinion anyways ;) ) is not a wise idea at all I'm sure you'll all agree anyways sorry for making this post so long I'll just post some sys info and close this post...
hoping for a fast response as no AV has got me worried sick ???
System Info
OS = Windows XP SP1
CPU = 1.5Ghz Pentium 4
RAM = 256Mb SD
Graphics = Nvidia GeForce2 MX/MX400
Firewall = Norton Internet Security 2003 w/ latest updates
Antivirus = Avast! latest edition....(re-downloaded yesterday) (currently uninstalled due to above issue)
PS
I also have YahooPOP installed on my sys from a failed attempt at installing Mozilla Firefox. Could this create any issues??
PPS
Promise to get exact error mssg as soon as I'm back home ;)
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theta_sigma2
Firewall = Norton Internet Security 2003 w/ latest updates
Antivirus = Avast! latest edition....(re-downloaded yesterday) (currently uninstalled due to above issue)
Are you saying that you had both nortan anti-virus and avast anti-virus running at the same time, if this the case, then you have a problem because running two anti-viruses at the same time will always cause conflics/problems/frezzes, you will have to choose between avast anti-virus and nortan anti-virus, this should then stop any problems (although i didn't think avast would install itself if another AV as already on there)
--lee
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no....sorry for the confusion caused there...I'm only using the firewall from Norton Internet Security not the AV....afterall Norton AV is junk :D missed 75 items that Avast found on its 1st scan
but yeh. Only the firewall element and pop-up blocker elements of Norton Internet Security are on my machine NOT Norton AV :)
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but yeh. Only the firewall element and pop-up blocker elements of Norton Internet Security are on my machine NOT Norton AV
Ahh i see ok then
What OS are you using?
What exact version of avast are you using?
EDIT: Also make sure norton firewall is alowing ashmaisv.exe to access the internet
--lee
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*coughs*
OS = Windows XP SP1
as for Avast! version not 100% sure till I get home...pobably 1 or 2 hours from now. Pretty sure its 4.5, not sure what build tho
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Do you have the mail correctly setup?
Please read the posts from Me, Igor and VLk on the first page in THIS THREAD (http://forum.avast.com/index.php?board=2;action=display;threadid=8607)
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Ok also mabey disabling the firewall will help, because it may be blocking something since you installed 4.5.
--lee
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oops :-[ guess I wasn't to clear with this bit PS
I also have YahooPOP installed on my sys from a "failed attempt" at installing Mozilla Firefox. Could this create any issues??
I'm not currently using any mail clients...just using web based
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I think it will be related to yahoopop.
Could you please try installing a version with more verbose logging so that we can find out more?
How to install the version with enhanced logging capabilities:
1. Stop the Internet Mail provider
2. Download the file http://www2.asw.cz/~vlk/ashmaisv.zip and extract its contents to the avast directory (overwrite existing files)
3. Restart the Internet Mail provider
Then simulate the problem, and see the log file <avast>\data\log\aswMaiSv.log
Thanks
Vlk
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Will do :) again once I get home ;) also i must mention again
I'm not currently using any mail clients...just using web based
[/b] altho I will keep running YahooPOPs while trying to simulate the problem again for the benefit of finding any possible conflicts these 2 progs might be having for other people in my situation ;) well time to go home. Hopefully if I can simulate the situation again (which i most likely will ::) ) I'll post any additional info for u great guys to take a look at :)
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ok home at last *yawns* heres the additional info u guys requested
Avast! Version =
Build: Nov2004 (4.5.523)
Xtreme Toolkit version 1.9.4.0
Using ActiveSkin version 4.2.7.3
VPS file (virus database)
Compilation date: 15/11/04
File version: 0047-0
Exact OS Info:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 1
PS
as for getting the error message I'm still waiting for it to re-occur ;)