Avast WEBforum

Other => Viruses and worms => Topic started by: ladyaseret on November 12, 2011, 11:29:56 AM

Title: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 11:29:56 AM
OK Will follow the other link but started my own thread.




**********************************

I have the same problem here is the Rogue Killer information:

Ladyaseret

*************************************

RogueKiller V6.1.7 [11/05/2011] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 64 bits version
Started in : Normal mode
User: Teresa [Admin rights]
Mode: Remove -- Date : 11/12/2011 03:14:03

¤¤¤ Bad processes: 6 ¤¤¤
[SUSP PATH] MossySkySA.exe -- C:\Users\Teresa\AppData\Local\MossySkySA\bin\2.0.15.0\MossySkySA.exe -> KILLED [TermProc]
[SUSP PATH] visicom_antiphishing.exe -- C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe -> KILLED [TermProc]
[SUSP PATH] Linkury.exe -- C:\Users\Teresa\AppData\Local\Linkury\Application\Linkury.exe -> KILLED [TermProc]
[SUSP PATH] netsession_win.exe -- C:\Users\Teresa\AppData\Local\Akamai\netsession_win.exe -> KILLED [TermProc]
[SUSP PATH] netsession_win.exe -- C:\Users\Teresa\AppData\Local\Akamai\netsession_win.exe -> KILLED [TermProc]
[SUSP PATH] AV Security 2012v121.exe -- C:\Users\Teresa\AppData\Roaming\WWWJJ7ffE\AV Security 2012v121.exe -> KILLED [TermProc]

¤¤¤ Registry Entries: 7 ¤¤¤
[SUSP PATH] HKCU\[...]\Run : MossySkySA ("C:\Users\Teresa\AppData\Local\MossySkySA\bin\2.0.15.0\MossySkySA.exe") -> DELETED
[SUSP PATH] HKCU\[...]\Run : Akamai NetSession Interface (C:\Users\Teresa\AppData\Local\Akamai\netsession_win.exe) -> DELETED
[SUSP PATH] HKCU\[...]\Run : Linkury Chrome Smartbar (C:\Users\Teresa\AppData\Local\Linkury\Application\Linkury.exe startup) -> DELETED
[SUSP PATH] HKLM\[...]\Wow6432Node\Run : Anti-phishing Domain Advisor ("C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe") -> DELETED
[SUSP PATH] RunAsStdUser Task.job : C:\Users\Teresa\AppData\Local\MossySkySA\bin\2.0.15.0\MossySkySA.exe -> DELETED
[HJ] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED ()
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED ()

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver: [NOT LOADED] ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤


Finished : << RKreport[1].txt >>
RKreport[1].txt
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 12, 2011, 11:33:20 AM
to avoid multiple post with copy and paste.. attach the rest of the logs

see lower left corner > additional options > attach


Essexboy is notified... 
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 11:42:29 AM
OK Will do.

This is my Daughters Computer so I am afraid to even look at these reports.

Ladyaseret
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 12:24:01 PM
Malwarebyes info being attached..
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 12, 2011, 12:47:15 PM
wow....longest log i have seen this year....it may be a record   ;D


if you scan again with Malwarebytes you will see that there are som PUP detections..
these are not marked for removal by default....so if you want those removed also you must tic thme and then click the "remove selected" button

PUP (potentially unwanted program)
http://searchsecurity.techtarget.com/definition/PUP

Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 01:12:02 PM
Will do.

OTL Log being attached now

Somehow it got misplaced.  Looking
Title: Re: AV Security 2012 Problem
Post by: DavidR on November 12, 2011, 01:29:01 PM
wow....longest log i have seen this year....it may be a record   ;D

[OT] Just seen a longer MBAM 67.79KB one this morning, though it was large essentially the greatest majority of it was one adware type, but had masses of registry entries and tmp files, etc. so size isn't everything ;D [/OT]
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 01:30:54 PM
I think avast Sandboxed the OTL Program so I lost the logs.

How do I get avast to not do that to the OTL?

Nevermind figured it out. Will start the scan again.
Title: Re: AV Security 2012 Problem
Post by: DavidR on November 12, 2011, 01:44:39 PM
Yes, I think essexboy needs to edit his instructions on OTL to include the avast autosandbox feature and allow OTL to be opened normally (busy man).
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 12, 2011, 01:47:19 PM
Quote
This is my Daughters Computer so I am afraid to even look at these reports.
kids downloads and click on all kinds of strange stuff.....i think your Daughter is going to see a much quicker and responsive computer when essexboy have done his work here    ;)
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 02:14:23 PM
OTL notes
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 12, 2011, 02:26:44 PM
I see you also have Norton internet security AV running.... never install more then on AV

run and reboot - Uninstallers for Security Software Nr #26a
http://thewebatom.net/uninstallers/security-software/
Title: Re: AV Security 2012 Problem
Post by: ady4um on November 12, 2011, 02:50:18 PM
I see you also have Norton internet security AV running.... never install more then on AV

run and reboot - Uninstallers for Security Software Nr #26a
http://thewebatom.net/uninstallers/security-software/

Just to be clear, running the removal utility will uninstall Norton. So, only run it if that's what you want / need. I'm just mentioning this in case the "extra" security software you are using (from your point of view) is not Norton.

In any case, if you have a license for it, you may want to save it for the future.
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 02:54:24 PM
OK I think I have run Rogur Killer, OTL, and Malwarebytes twice.  the only thing I have not run yet is aswMBR. Should I run it as well?

I also Removed Nortons.  I thought I had gotten rid of it.  I have not used anything but Avast in the past, I think, 5 years.



Ladyaseret
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 12, 2011, 03:06:28 PM
The Norton install is probably one that was preinstalled on the computer when new ?

yepp also do aswMBR and then it is just wait for Essexboy to arrive.....may take some hours
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 03:10:23 PM
I have been up all night and I have to go to work in  2 hours.  Very upset with my daughter.  Luckily it's a on the feet type of job and I will only be there for 5 hours.

So hopefully by the time I get back from work something will be here for me to work with.  :)

Ladyaseret

Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 04:22:44 PM
AswMBR attached
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 12, 2011, 05:54:09 PM
OK here we go - the trouble with kids is if the ad says free and cool together they must have it, and cute smileys are a must have for young girls

I may not have got it all on this first run- so when you re-run OTL again select all users

As the fix is so large I would like you to do the following:

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Download the attached fix.txt to your desktop
Run OTL and press the run fix button
A dialogue will open asking for the location of the fix
Select the fix.txt you have on your desktop and press run fix again

Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 10:31:29 PM
I am on my other computer.  I am running the program as we speak as I just got home from work.

Will let you know when it is complete.

Ladyaseret
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 12, 2011, 10:37:54 PM
Did you start a topic at geekstogo ?
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 10:51:50 PM
I probably did.  I was desperate last night.  I was talked to here.

Ladyaseret

PS...  The program is stalled and not responding.
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 12, 2011, 10:53:42 PM
Do you want me to close that one there and let you continue here ?  Or vice versa  ;D
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 12, 2011, 10:54:58 PM
Is it on the reset host file section ? or clearing the temp folders ?

If the later - dependant on the last time it was cleaned it may take up to 15 minutes
If the former then just close OTL and reboot
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 10:57:08 PM
Close that one there.  And the computer locked up.
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 10:58:11 PM
I see empty temp on the screen?
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 11:15:03 PM
It rebooted itself and I think that the program was in the reset host section.

Attached a file that came up whe the computer restarted.

Title: Re: AV Security 2012 Problem
Post by: essexboy on November 12, 2011, 11:30:45 PM
What are the current problems ?

Please download Malwarebytes' Anti-Malware (http://www.malwarebytes.org/mbam-download.php)
 
Double Click mbam-setup.exe to install the application.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.[/b]


THEN

Please run a fresh OTL scan
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 11:38:59 PM
Wow the Malwarebytes file really shrunk! Only 2 Items.

Adding the file.

Will now run the OTL
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 12, 2011, 11:47:51 PM
Good - just orphan registry entries

How is the computer behaving now ?
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 12, 2011, 11:58:46 PM
Seems better.

Here's the OTL report
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 13, 2011, 12:07:07 AM
Looks much better - I would recommend that she uninstall all the toolbars and the so called utility programmes, registry boosters, download boosters etc.. As they add nothing to the system and slow it down

The desktop picture will disappear as that is part of Funweb products - not a nice programme to have on the computer.  So the picture will need replacing

Once OTL has finished then I would recommend a disc defragment to add a little speed to the system 

Once done can you let me know of any remaining problems

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
Title: Re: AV Security 2012 Problem
Post by: ladyaseret on November 13, 2011, 12:35:51 AM
The report.  Will be interesting to unload things.  

Any recommendations to things I should keep on the computer for future?

Ladyaseret

oops rerunning OTL Scan will put that report up in one moment.
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 13, 2011, 01:34:37 AM
Quote
Any recommendations to things I should keep on the computer for future?
keep Malwarebytes...and you should always click the update button before you scan.....
there have already been 4 updates since your first scan here   ;)

if you click the settings tab and then change the default 7day to 1day then you get a warning if signatures are older then 1 day
malwarebytes may release 10 updates on a day
Title: Re: AV Security 2012 Problem
Post by: essexboy on November 13, 2011, 12:22:26 PM
A few that are not required or are as much use as a chocolate teapot  ;D :

Quote
Blabbers Communications LTD
Bandoo Media Inc.
ChatZilla
HyperCam Toolbar
IMVU Inc Community Toolbar
CieoNet Utilities
Browser Companion Helper
Bandoo for Firefox
Yontoo Layers
EpicPlay Games
ALOT Toolbar
ViaSheep Games
Iminent WebBooster
Messenger Plus
Shopping Assistant Plugin
ScenicReflections Toolbar
DealPly
SweetIM Toolbar Helper
Profile Pimp
Protector Suite
Messenger_Plus_Live
Lime PRO
FinalTorrent
PC Speed Up
Winferno
RegClean Pro
Clean Registry for Free
Registry Mechanic

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTLRun OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
(http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif)
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
SPRING CLEAN

To manually create a new Restore Point
 Now we can purge the infected ones
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif)
Malwarebytes (http://www.malwarebytes.org/mbam-download.php).  Update and run weekly to keep your system clean

Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)

Keep safe  :wave:
Title: Re: AV Security 2012 Problem
Post by: Pondus on November 13, 2011, 12:35:41 PM
with all those toolbars, i guess the screen on that computer must look something like this   ;D

http://4.bp.blogspot.com/-PRCYE71JUFE/TcATLu42J7I/AAAAAAAAAQM/fZVbCzBMikg/s1600/too_many_toolbars.jpg