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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wdv on November 17, 2004, 03:30:39 PM

Title: Bluescreens after update 4.5.523
Post by: wdv on November 17, 2004, 03:30:39 PM
Since I updated my Avast 4.5 Home edition to version 4.5.523 Avast has a conflict with Norman Personal Firewall 1.3.

One or two times per hour I become a bluescreen:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP (0x000000D1)(0x000002BE,0x00000002,0x00000000,0XF1FF7245)

Tdi_rd.sys (Norman Personal Firewall 1.3)


When I reinstall Avast and refuse the update everything is working fine.
No other things are installed/changed.


My OS is WinXP Pro SP1

Anyone with the same problem?  
Title: Re:Bluescreens after update 4.5.523
Post by: pk on November 17, 2004, 03:34:18 PM
Thanks for info
please send me your latest *.dmp file (form \Windows\Minidump folder) to my email.
Title: Re:Bluescreens after update 4.5.523
Post by: pk on November 18, 2004, 01:07:41 PM
wdv: I got answer from Norman Personal Firewall team you should upgrade your firewall to v1.42 version, because they had some problems with TDi driver in v1.3 which you're using.

If you have other problems with NPF in future, please let me know.
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 18, 2004, 04:32:39 PM
Thanks
Title: Re:Bluescreens after update 4.5.523
Post by: XtremeKirby on November 21, 2004, 10:46:04 PM
r u serious!? I had the same problem a week ago with v. 4.5 but after the update to version 4.5.523 the problem is fixed. r u sure u didn't get the wrong version number?
Title: Re:Bluescreens after update 4.5.523
Post by: Lisandro on November 21, 2004, 11:20:34 PM
Can you try the build 4.5.529?
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007
Title: Re:Bluescreens after update 4.5.523
Post by: Eddy on November 21, 2004, 11:23:39 PM
Quote
My OS is WinXP Pro SP1
It is also recommended to keep your system up-to-date with ALL security patches/updates and that includes SP2.
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 21, 2004, 11:48:11 PM
Problem is solved.

I reinstalled Avast en updated again to 4.5.523 but this time the update was smaller  ???

The bluescreen did not happen again til now (knock, knock)


Title: Re:Bluescreens after update 4.5.523
Post by: pk on November 21, 2004, 11:51:56 PM
Yes, the clock is ticking - and blue screen will apear ;) if you use the old v1.3 of Norman Personal Firewall (i suggested you to update or change firewall). The problem wasn't in avast (so update won't help), BSOD was in your firewall driver.
Title: Re:Bluescreens after update 4.5.523
Post by: S.Z.Craftec on November 21, 2004, 11:52:02 PM
avast! 4.5.529 is already out. Why did you update to 523 ?

See here for info:

http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)

And btw, listen to PK. Your firewall has new update. Driver that 1.3 was using was the problem, update and you're back on track...
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 12:00:26 AM
My Avast is updating (program update) automatically so if there is a new version it will be updated soon I think.

I forced a program update but it told me that there are no new versions
 
Title: Re:Bluescreens after update 4.5.523
Post by: S.Z.Craftec on November 22, 2004, 12:29:58 AM
You are still not listening what we advised you. There is no automatic update on this one. Just click on that link I gave you and read what VLK (Alwil team) said in there. Download that little file to your computer and start it manualy. It will update your avast! to 4.5.529.

Again, you won't see any automatic update on this build (4.5.529), you have to do it manually...

Have you updated your firewall to 1.4 ? 'cause if you didn't, pretty soon you'll get same problems.
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 12:42:57 AM
I do not have any reason to update to a beta version.

It's working fine now and I noticed that the known problems are not jet solved by the new version.

My bluescreen problem seems to be solved because my PC was steady for the last 24 hours.

I replaced an old image and the blue screen was back again (every 10 minutes).
I replaced the latest one back an my PC was steady again for hours.


 
Title: Re:Bluescreens after update 4.5.523
Post by: Vlk on November 22, 2004, 12:46:08 AM
wdv, I agree. It's pointless to use the beta unless you're desparately waiting for one of its fixes. Cheers Vlk.
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 12:55:45 AM
Thanks anyway.

I never before had software (not even paid ones) with so much and fast services  ;)
Title: Re:Bluescreens after update 4.5.523
Post by: S.Z.Craftec on November 22, 2004, 02:43:43 AM
wdv, I agree. It's pointless to use the beta unless you're desparately waiting for one of its fixes. Cheers Vlk.

I'm really confused now... you guys fixed so many issues with 4.5.523 and released this beta version... eventually, this is gonna be final release one day. Now, updating is pointless ? How can it be pointless, when guy reported so many problems ? We advised him to update his firewall, he didn't even answer on that one. We advised him to take a look at forum topic (btw, started by you Vlk), just because he was the first one who came in here and asked for help...

It looks like the only one thing that is really POINTLESS is to try to help people. I'm sorry, but this makes me so mad... we are trying to help so many people in these forums, spending our precious time days and nights (when I say we, I mean users that are part of avast! technical support as well as Alwil guys), and we don't even get a feedback from users sometimes... ???  ::)
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 11:04:05 AM
I'm sorry, but this makes me so mad...

Just take a deep breath.  :)

Updating my firewall is not an option because I can't register my free version (PC magazine CD) and have to pay for a new version.

The new version is still beta and I've always learned not to update to a beta if there are no problems (left!).
(if it aint broken don't fix it)
I hope that when this version is official it will be offered as a program-update for 4.5.523 (not every user is looking in forums for updates).

Title: Re:Bluescreens after update 4.5.523
Post by: S.Z.Craftec on November 22, 2004, 12:09:12 PM
I'm sorry, but this makes me so mad...

Just take a deep breath.  :)

Well, I don't need a deep breath, it would be just nice to give us a feedback regarding your problem sometimes. I spent a lot of time in these forums, and sometimes I need deep breath, but not now... I've learned to live like this by now. I have rights to say what bothers me... You came here with question, and we are trying to help you... and not just you, there is more than 8100 registered users in here. So, think about that. They all need our help from time to time. Sometimes, we need help ourselves, but when we get some help, we give our feedback - is the problem solved or not...

Quote
Updating my firewall is not an option because I can't register my free version (PC magazine CD) and have to pay for a new version.

That's OK, but you could  say that after pk offered you advice to update it to 1.4

Quote
The new version is still beta and I've always learned not to update to a beta if there are no problems (left!).
(if it aint broken don't fix it)

Well, you came with problems, and new beta offered fixes for some issues. Anyway, there is no go back to 4.5.523, that's for sure. It was final, but still full o issues... Alwil had to take some steps to fix them, and they did it with beta. They are still waiting for people's feedback to see is everything works properly... if there are still some issues, of course that's why beta versions are, they will fix them too. But, at least, there is a chance to fix your existing problems that you mentioned.

Quote
I hope that when this version is official it will be offered as a program-update for 4.5.523 (not every user is looking in forums for updates).

It will be offered, but as I said, not as update for some previous version. It doesn't work that way. It will be offered as new version, not even as 4.5.529 any more. If 529 has issues, it has to be number higher than that... logically. You said, not every uses is looking in forums for updates... well, they should. These forums are free, 24/7 technical support is free. Alwil offers e-mail as well as phone support for free. What can one want more than this ? This is like heaven for every user. They can get any help in here if they want. We have all kind of experts in many areas... Of course, users have to push harder little bit and to give a try surfing for answers. Not everything can be served without some effort put in trying  ;) . If I need firmware for my CD-ROM, I'll go and look at their web site or forums, if I need to know more about some program updates for my Sygate firewall, I'll go and visit their forums for answers... same thing with avast! Why not use this great offer ?

Btw, I'm glad you said you fixed your problem. That's our goal in here. We want people to be happy and, feel more secure and believe in these guys and girls, of course in avast! too.

Cheers !
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 12:40:04 PM
but when we get some help, we give our feedback - is the problem solved or not...


I told that my problem was solved and thankt your team (twice!)  ;D

That's OK, but you could  say that after pk offered you advice to update it to 1.4


PK has send me an email with that suggestion and I ansered him also in an e-mail.
 
You said, not every uses is looking in forums for updates... well, they should


Isn't that the reason of the  program-update function for a program so important as a virusscanner where every second counts?  ???

Title: Re:Bluescreens after update 4.5.523
Post by: S.Z.Craftec on November 22, 2004, 01:07:41 PM
PK has send me an email with that suggestion and I ansered him also in an e-mail.

Well, you should consider one more thing... other people with possible same problem, are looking at your thread, and they are expecting to see the solution. That's why help forums are for. They don't know that you are getting help over the e-mail, and they couldn't possibly know what was answered in pk's mail to you. Results should be always posted in here. If you start and open the thread, you should be the one to close it with results... The one shouldn't just ask for help and then disappear  ;)
 
Quote
Isn't that the reason of the  program-update function for a program so important as a virusscanner where every second counts?  ???

Yes, but still, you have to inform yourself better sometimes, so you have to read and search. No one will inform you about let's say your firmware for your hardware firewall (that's a major security issue as well)... you have to visit those web sites and forums to find out about it...  ;) Can't just let things go with the flow... that's why you may have additional problems, 'cause you never read (not you, but in general) about them in forums... maybe someone already fixed that issue before.
Title: Re:Bluescreens after update 4.5.523
Post by: pk on November 22, 2004, 01:56:18 PM
Well, you should consider one more thing... other people with possible same problem, are looking at your thread, and they are expecting to see the solution. That's why help forums are for. They don't know that you are getting help over the e-mail, and they couldn't possibly know what was answered in pk's mail to you. Results should be always posted in here. If you start and open the thread, you should be the one to close it with results... The one shouldn't just ask for help and then disappear  ;)

In the 3rd reply in this thread, I wrote him what caused the problem and what he should do. I still believe, updating of avast (from 523 build?) couldn't fix his BSOD in norman driver. I dont remember we would do significant changes in aswTdi.sys
Title: Re:Bluescreens after update 4.5.523
Post by: bob3160 on November 22, 2004, 05:48:45 PM
wdv
Quote
I told that my problem was solved and thankt your team (twice!)
I just finished reading this thread and am a little confused. The advice given to you specifically stated to either Update your Firewall or Change to a different one or your problem will return.
Since you did neither, how can your problem be solved?
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 06:10:03 PM
I don't know either but I will give some more background info:

I uninstalled some time before my first bluescreen Iolo System Mechanic.
After that I got several times a scandisk before Windows was starting up,  but the scandisk never found a error.
I did a complete scandisk with surfacescan (no errors) and after that I did a defragmentation.
Since that moment the scandisk problem is solved and my blue screen problem too.

I didn't mention that before because I dont's saw a link (sorry  :'().

Maybe it fixed something.  ???

The truth is that both problems are solved now.
And I'm verry happy now  :D

Title: Re:Bluescreens after update 4.5.523
Post by: bob3160 on November 22, 2004, 06:22:57 PM
wdv
Quote
I'm verry happy now   :D
Just remember this thread when your problem returns. Unless you either update your firewall or change to a different one, Your problem will return.
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on November 22, 2004, 06:31:04 PM
I'm workling with computers since 1980 and I learned that computers are not always behave very logical  ;)
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 04, 2004, 04:57:24 PM
Updated today to 4.5.549 and the old blue-screen problem returned.  :o

It has something to do with Avast.

Each update there is a new problem.  ???

See also:
http://forum.avast.com/index.php?board=2;action=display;threadid=9350;start=0#msg78189

Is it save to stick to an old version (4.1.501)?

Otherwise I have to look for another Free Virusscanner.



Title: Re:Bluescreens after update 4.5.523
Post by: Eddy on December 04, 2004, 05:09:16 PM
Better read that thread, especially my last post there ;)
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 04, 2004, 05:23:10 PM
My start sequence is optimal jet: XP starts in 20 seconds.  ;D
(I'm using bootvis)
All aplications are careful implanted, some in automatic en some in system mode.
Don't want to mess it up.

I'm now using Avast 4.1.501, works great.
I will try every update in the future and when I've got problems I will return to 4.1.501

btw: where can I find a list with update fixes/changes?


 
Title: Re:Bluescreens after update 4.5.523
Post by: Lisandro on December 04, 2004, 05:31:03 PM
I will try every update in the future and when I've got problems I will return to 4.1.501

You don't have too...
We're trying to improve and not move backward  8)
Title: Re:Bluescreens after update 4.5.523
Post by: bob3160 on December 05, 2004, 05:52:27 AM
wdv
Did you Update your Firewall or Change to a different one as you where advised very early on in this thread?
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 05, 2004, 09:27:50 PM
No, I rather change my virusscanner, because changing from AVG to Avast was my latest software action.


Title: Re:Bluescreens after update 4.5.523
Post by: Eddy on December 05, 2004, 09:44:42 PM
Quote
Updating my firewall is not an option because I can't register my free version
The real problem (as even Norman admits) is the firewall.
Changing to another av doesn't change the culprit that is causing the bsod. Changing to another (free) software firewall or getting a router/firewall is the solution to your problem.
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 05, 2004, 10:14:29 PM
Norman PF is for me the best free firewall ever (tried them all).
Changing is no option.

I'm now using Avast 4.1.501 and thats no problem at all.

Avast versions higher then 4.1.501 are also locking and freezing up my computer (I'm not the only one with that problem) so I won't install that anyway.

(and that's no NPF problem  ;D)

So if 4.1.501 is not save anymore, please tell me and I will go back to AVG.



 





 

Title: Re:Bluescreens after update 4.5.523
Post by: Lisandro on December 05, 2004, 10:16:00 PM
No, I rather change my virusscanner, because changing from AVG to Avast was my latest software action.

Strange but I think this is not the reason... changing the av won't be the solution. Your problem will still be there, want you or not... We must discover what is in conflict: firewall, a low-level security application (or backup like Norton GoBack)...  ::)
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 05, 2004, 10:22:15 PM
It's so easy.

Avast installed: blue screen
Avast not installed: no blue screen

NPF may have a problem but Avast is triggering it!


Title: Re:Bluescreens after update 4.5.523
Post by: Eddy on December 05, 2004, 10:24:42 PM
Updating Norman solves it !!

You are hitting a tree with your car because you can't drive. So removing the tree is the solution according to you.

We say: Learn to drive.
Title: Re:Bluescreens after update 4.5.523
Post by: bob3160 on December 05, 2004, 11:09:56 PM
wdv
This has become an exercise in futility.
Quote
wdv: I got answer from Norman Personal Firewall team you should upgrade your firewall to v1.42 version, because they had some problems with TDi driver in v1.3 which you're using.

If you have other problems with NPF in future, please let me know.
You received this reply in Reply #2 of this thread back on 11/18/04 and you still haven't learned. It's not possible to help someone who wouldn't accept help. IMHO, it's a waste of time to give advise to a person who refuses to even make an attempt to try a perfectly valid suggestion. :'(
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 05, 2004, 11:24:38 PM
Sorry but this leads to nothing. :'(

NPF is NOT the problem anymore!

I did refer to my other problem with the freezing problem because that's the main reason for not using the newest Avast versions.

I removed NPF but that (freezing) problem stayed!

So please FORGET NPF en just tel me or Avast 4.1.501 is save to use.
(is there a important new facility in newer versions?)

I did not find any information about that.



Title: Re:Bluescreens after update 4.5.523
Post by: neal62 on December 05, 2004, 11:43:44 PM
I agree in that reply #2 pretty much said it all as to the problem/s. If wdv wishes perhaps he should go back to AVG? Then he can try and get forum tech support or help with them. Who knows? Perhaps if that can be done he can resolve his issue. :)
Title: Re:Bluescreens after update 4.5.523
Post by: grosstea on December 10, 2004, 09:38:04 PM
I've got similar problem. Avast installs OK but machine won't boot. I get two different messages on blue screen....either Unknown hard error  or  bad pool caller.  I also use Kerio. Had no problems with either till I updated to ver 4.5 Avast.  

Using Win Xp home.

I can uninstall in safe mode & machine boots OK.

Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 11, 2004, 04:19:43 PM
I'm using AVG again.

My PC runs a lot smoother now.

There are a lot problems with Avast and always Avast seems not to be the problem according to the experts ::)




Title: Re:Bluescreens after update 4.5.523
Post by: bob3160 on December 11, 2004, 04:56:37 PM
I'm using AVG again.

My PC runs a lot smoother now.

There are a lot problems with Avast and always Avast seems not to be the problem according to the experts ::)
wdv
In this case, the problem isn't with the experts, it's with a user who refuses to update an old version of a program. I wish you luck with AVG and I assume this thread is now finished. ;D
Title: Re:Bluescreens after update 4.5.523
Post by: wdv on December 11, 2004, 05:22:29 PM
1. Grosstea don't use NPF  ;D

2. NPF was not the "slow system" problem  ;D

3. Please read better next time  :o


But serious; I still have a lot respect for Avast and the Awill team.
Avast is a good product, but not for me right now.


So it's beter to closed this thread now.


Grosstea,  please start a new topic.


Title: Re:Bluescreens after update 4.5.523
Post by: bob3160 on December 11, 2004, 06:09:04 PM
wdv
I believe my reply was addressed to you. Unfortunately I don't know what's causing Grosstea's problem and as you said it should be posted in a different thread because it's not the same problem.

Grosstea
Please repost your problen in a new thread and supply us with more information.
Thanks
 
Title: Re:Bluescreens after update 4.5.523
Post by: neiby on December 11, 2004, 06:17:57 PM
I've got similar problem. Avast installs OK but machine won't boot. I get two different messages on blue screen....either Unknown hard error  or  bad pool caller.  I also use Kerio. Had no problems with either till I updated to ver 4.5 Avast.  

Using Win Xp home.

I can uninstall in safe mode & machine boots OK.



I have the latest versions of avast! and Kerio running on XP Home and I've had no problems like this.