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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: intercarce on November 16, 2011, 11:02:00 AM

Title: BSOD on Avast! 6.0.1345
Post by: intercarce on November 16, 2011, 11:02:00 AM

We have just Buy a Business Protection Plus licence,

2 Days ago we start to install avast to client computers

yesterdey 10 BSOD on my computer!!!!!!!!! Cry

WIN XP PRO SP3 32
Avast 6.0.1345

PLEASE HELP ME!

Title: Re: BSOD on Avast! 6.0.1345
Post by: Lisandro on November 16, 2011, 11:22:35 AM

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a unique name.
Upload it to this anonymous write-only ftp server location: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)

Title: Re: BSOD on Avast! 6.0.1345
Post by: intercarce on November 17, 2011, 08:47:01 AM

I have uploaded it to your ftp server

filename is :BSOD601345.zip

Thanks

Title: Re: BSOD on Avast! 6.0.1345
Post by: bs on November 21, 2011, 12:02:29 PM

Thanks for reporting this problem. Would you be so kind and upload kernel dump of this BSOD too? Instructions, how to do this are https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87 (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87).
Thanks.