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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: osantos on November 23, 2011, 08:18:05 AM

Title: Avast_BP Network_manager
Post by: osantos on November 23, 2011, 08:18:05 AM

Hello,
I'm need your help.
I have a problem with the console administration for Avast BP. When I search new's computers in my NET, the aplication only computers locate with Windows 7, But, the computers with Windows Xp don't find it.
What can I do?
Thanks

Title: Re: Avast_BP Network_manager
Post by: giogio on November 23, 2011, 08:25:27 AM

Very strange.
I need some informations:
1)Your computer are under domain or workgroup?
2)Do you use the START INITIAL SETUP WIZARD or COMPUTER DISCOVERY job?
3)Version of console and the os of the server?
4)Have you tried to add manually the computer by DNS name?

Title: Re: Avast_BP Network_manager
Post by: osantos on November 24, 2011, 10:27:40 AM

Hello Giogio,
The hosts with Windows XP are in diferents Domains, but in the same Subnet. I've tried a ping from all host and don't have any problemes with the comunication.
I've tried search from automatic function and manual system (DNS) and the result is the same, the aplication doesn't can watch the computers.
The versión of Console is: 1.1.131.7, and the client versión is 6.0.1345. The version of OS is Winodws 2003.
Thanks for your help,

Title: Re: Avast_BP Network_manager
Post by: giogio on November 25, 2011, 09:53:13 AM

Any firewall or other security program installed on those win xp client?

Those Xp clients are update to SP3?

Have you try to install avast with the deployment package and check if the pc will connect to console?

Title: Re: Avast_BP Network_manager
Post by: osantos on November 28, 2011, 11:44:02 AM

Thanks...The server finds all computer of my net, but, I have a new problem and a new question.
I need change the options of the Behavioral shield expert settings and uncheck option Monitor the system for unauthorized modifications, but the console only have the posibility uncheck all shield of the Behavioral monitor.
Is it possible to change only this parameter (Monitor the system for unauthorized modifications)?
thanks for your help.

Title: Re: Avast_BP Network_manager
Post by: giogio on November 28, 2011, 12:40:13 PM

Hi,
as you can see in the image attached, in the expert setting you can set 3 type of monitor for the behavior shield.. just set 1 for ON and 0 for OFF..

Hope this can help you