Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chris1015 on November 30, 2011, 04:07:22 AM

Title: avast iyogi scam
Post by: chris1015 on November 30, 2011, 04:07:22 AM
I payed iyogi tech support $170 to fix my computer. They did not fix any of my viruses and are now refusing my calls and chat requests. I am going to have to contest this charge on my credit card, I don't know what to do.
Title: Re: avast iyogi scam
Post by: ady4um on November 30, 2011, 06:55:16 AM
Have this started because some Avast relation with iYogi?

If that's the case, then contact Adam Riley by email

Code: [Select]
riley At avast d 0 T  c 0 M

Include all relevant details.

I'm not sure he can actually do something about it, but since you came here (Avast forum) to comment about it...
Title: Re: avast iyogi scam
Post by: RejZoR on November 30, 2011, 08:23:29 AM
Has there EVER been anyone who was treated properly by this service? I mean seriously avast! team, why are you sticking with this nonsense? It's just a bad name for you and nothing else, because so far i haven't seen ANYONE to EVER say, Yogi helped me and tehy are awesome. Never.
I mean you get way better support here on forums by freelancers for well, free than from this iYogi.
Title: Re: avast iyogi scam
Post by: igor on November 30, 2011, 09:30:39 AM
Well, it's because when somebody is happy, he/she won't join the forum to talk about that - especially if that operation itself could require another phone assistance (for users with little computer experience).
So yes, there has been - a vast amount every day. What you see here, however, is only the tiny fraction from the very negative side.
Title: Re: avast iyogi scam
Post by: RejZoR on November 30, 2011, 10:36:03 AM
Still, i don't recall many complaints about this forum or phone/mail support. Even long before avast! went into bed with iYogi.
Title: Re: avast iyogi scam
Post by: Rednose on November 30, 2011, 01:18:56 PM
And what happens with the people who come here and feel ripped off by iYogi ? Do they get their money back ? I am asking, because I have never seen any follow up posts from Adam about his investigations in such cases.

Greetz, Red.
Title: Re: avast iyogi scam
Post by: Lisandro on November 30, 2011, 01:23:22 PM
Good point Red.
But will they publish they will return back the payment? ???
Title: Re: avast iyogi scam
Post by: dansorin on November 30, 2011, 01:55:32 PM
... contact Adam Riley by email
Include all relevant details....
this is useless, nothing ever happened in cases like this.

... however, is only the tiny fraction from the very negative side.
for a respectable company this is more than enough reason to undertake actions for keeping their customers satisfied.

... I have never seen any follow up posts from Adam about his investigations in such cases.
like i said above, contacting Adam brings nothing.
Title: Re: avast iyogi scam
Post by: DavidR on November 30, 2011, 02:10:57 PM
Well not contacting him brings even less, you have to make him aware of the crap that is going on. Otherwise you are just capitulating and accepting the status quo and that is what I would say is unacceptable.

If you don't hold their feet to the fire nothing will be done for sure.
Title: Re: avast iyogi scam
Post by: avastluw on November 30, 2011, 03:05:27 PM
hi Chris, could you please let us know what exactly happened?  ???
Title: Re: avast iyogi scam
Post by: DavidR on November 30, 2011, 03:36:19 PM
Why do you wish to know, as you aren't from avast support or iYogi ???

If you have had a problem with iYogi then you should recount it.
Title: Re: avast iyogi scam
Post by: Lisandro on November 30, 2011, 03:55:13 PM
Well not contacting him brings even less, you have to make him aware of the crap that is going on. Otherwise you are just capitulating and accepting the status quo and that is what I would say is unacceptable.

If you don't hold their feet to the fire nothing will be done for sure.
+1
Title: Re: avast iyogi scam
Post by: Asyn on November 30, 2011, 04:36:09 PM
Well not contacting him brings even less, you have to make him aware of the crap that is going on. Otherwise you are just capitulating and accepting the status quo and that is what I would say is unacceptable.

If you don't hold their feet to the fire nothing will be done for sure.

+1 ;D
Title: Re: avast iyogi scam
Post by: avastluw on November 30, 2011, 04:47:04 PM
Why do you wish to know, as you aren't from avast support or iYogi ???

If you have had a problem with iYogi then you should recount it.

its not to count anything, would like to know what exactly happened with Avast and with the support company.
Title: Re: avast iyogi scam
Post by: DavidR on November 30, 2011, 05:01:08 PM
The OP won't be able to tell you anything about that, you can use the forum search function to satisfy your curiosity.
Title: Re: avast iyogi scam
Post by: avastluw on November 30, 2011, 05:06:16 PM
The OP won't be able to tell you anything about that, you can use the forum search function to satisfy your curiosity.

The question was not for you buddy  :)...if he replies, am okay with that  ;D
Title: Re: avast iyogi scam
Post by: DavidR on November 30, 2011, 05:15:49 PM
How can he answer what you asked:
Quote from: avastluw
its not to count anything, would like to know what exactly happened with Avast and with the support company.

How can he possibly know how avast chose iyogi for their avast third party support option. That is my point, nothing to do with trying to answer your question (I don't know either as an avast user), but personally I don't like it.
Title: Re: avast iyogi scam
Post by: avastluw on November 30, 2011, 05:21:30 PM
How can he answer what you asked:
Quote from: avastluw
its not to count anything, would like to know what exactly happened with Avast and with the support company.

How can he possibly know how avast chose iyogi for their avast third party support option. That is my point, nothing to do with trying to answer your question (I don't know either as an avast user), but personally I don't like it.

Okay...got ur point...let us wait of reply from Chris, David...every one has their own views  :)
Title: Re: avast iyogi scam
Post by: DonZ63 on November 30, 2011, 08:23:23 PM
Well, Avast not the only one to go to bed with scamers.

Symantec has same pay tech support option with the "Boys From Bombay." Their rates start at $90/hour with no guaranty.

OP should read the EULA he agreed to w/iYogi. I am sure somewhere imbedded in the double talk is a statement that their is no guaranty. Good luck with credir card charge-back.

Wise up people! For these costs, you can get your malware removed locally and get a guaranty to boot!!
Title: Re: avast iyogi scam
Post by: Asyn on November 30, 2011, 08:26:30 PM
For these costs, you can get your malware removed locally and get a guaranty to boot!!

Or you can get it removed for free (here)..!! ;)
Title: Re: avast iyogi scam
Post by: Rednose on November 30, 2011, 08:32:16 PM
For these costs, you can get your malware removed locally and get a guaranty to boot!!

Or you can get it removed for free (here)..!! ;)

Yes, Essexboy is one of our best FreeBee's 8)

Greetz, Red.
Title: Re: avast iyogi scam
Post by: Asyn on November 30, 2011, 08:38:15 PM
Yes, Essexboy is one of our best FreeBee's 8)

Greetz, Red.

I guess iYogi isn't too happy about him. ;D
Title: Re: avast iyogi scam
Post by: iYogisolutions1 on November 30, 2011, 09:26:15 PM
I payed iyogi tech support $170 to fix my computer. They did not fix any of my viruses and are now refusing my calls and chat requests. I am going to have to contest this charge on my credit card, I don't know what to do.


Hi Chris

     We apologize for the bad experience that you have had here .This needs to be researched on top priority at our end.Once the customer makes a payment he is eligible for unlimited support.If support has been refused by any individual it is a violation of the guidelines set.We would therefore request you for your E-mail address with which you registered with iYogi.This will help us to pull up your account and rectify the issue on top priority.We have also sent you a personal message in this regards.Kindly reply to it with details.We again sincerely apologize for the aggravation caused and will sort this as soon as we get the details. 

Thanking you,
 iYogi Solutions Team.

   
Title: Re: avast iyogi scam
Post by: richabel on November 30, 2011, 09:38:11 PM
I suggest you call iyogi and speak to a manager directly.
The phone numbers are - 1 877-877-9362/1 877-314-5079
[/font]
Title: Re: avast iyogi scam
Post by: Asyn on November 30, 2011, 09:43:36 PM
I payed iyogi tech support $170 to fix my computer. They did not fix any of my viruses and are now refusing my calls and chat requests. I am going to have to contest this charge on my credit card, I don't know what to do.

We have also sent you a personal message in this regards.Kindly reply to it with details.

FYI, he can't reply to a PM on this forum, as long as he hasn't (posted) at least 20 messages.
Title: Re: avast iyogi scam
Post by: richabel on November 30, 2011, 10:30:52 PM
I payed iyogi tech support $170 to fix my computer. They did not fix any of my viruses and are now refusing my calls and chat requests. I am going to have to contest this charge on my credit card, I don't know what to do.

We have also sent you a personal message in this regards.Kindly reply to it with details.

FYI, he can't reply to a PM on this forum, as long as he hasn't (posted) at least 20 messages.


Then the best best way is to contact support directly.
Title: Re: avast iyogi scam
Post by: Asyn on November 30, 2011, 10:39:13 PM
Then the best best way is to contact support directly.

My answer was directed to iYogisolutions1... ;)
Title: Re: avast iyogi scam
Post by: YoKenny on November 30, 2011, 11:11:15 PM
I would rather have a frontal lobotomy than use any advice from iYogisolutions.  ;)
Title: Re: avast iyogi scam
Post by: iYogisolutions1 on December 01, 2011, 10:15:31 PM
I payed iyogi tech support $170 to fix my computer. They did not fix any of my viruses and are now refusing my calls and chat requests. I am going to have to contest this charge on my credit card, I don't know what to do.


Hi Chris

     We apologize for the bad experience that you have had here .This needs to be researched on top priority at our end.Once the customer makes a payment he is eligible for unlimited support.If support has been refused by any individual it is a violation of the guidelines set.We would therefore request you for your E-mail address with which you registered with iYogi.This will help us to pull up your account and rectify the issue on top priority.We have also sent you a personal message in this regards.Kindly reply to it with details.We again sincerely apologize for the aggravation caused and will sort this as soon as we get the details. 

Thanking you,
 iYogi Solutions Team.

   

Hi Chris

    We are still waiting for your response on this forum.Once we got your e-mail address ,we will be able to pull up your account and rectify the issue on top priority.

Regards
 iYogi solutions Team.