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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: delboy on November 19, 2004, 06:16:15 PM

Title: AUTO UPDATES NOT WORKING
Post by: delboy on November 19, 2004, 06:16:15 PM
Avast 4.5 HE  Build 4.5.518 file vers 0447-1

i have the latest updates but have to dwnld them manually all the time now with new version. Is this a known bug in new version or my machine? thanx
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 19, 2004, 06:26:14 PM
No problems with autoupdates here...
Are you using a dial-up or DSL?
Have you set the Update tabs of the settings?
Title: Re:AUTO UPDATES NOT WORKING
Post by: delboy on November 19, 2004, 07:21:47 PM
I am on dialup. Updates always set to auto - but they wont. i get a red error box each time and have to update manually. No probs with previous version. only new 4.5 ver.
i have dwnldd 4.5 seperately as a precaution. should i uninstall Avast completely then try to install the new version? Or leave it alone. i have copied the virus chest file just in case. If so can i use my current registration key - valid till apr 05?
thanx
Title: Re:AUTO UPDATES NOT WORKING
Post by: Eddy on November 19, 2004, 07:54:30 PM
What OS do you have?
If you have a NT based system, what exact service pack?

(start > run > winver)
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 19, 2004, 07:58:25 PM
I am on dialup. Updates always set to auto - but they wont. i get a red error box each time and have to update manually.

And then it works I suppose... Strange...

i have dwnldd 4.5 seperately as a precaution. should i uninstall Avast completely then try to install the new version? Or leave it alone.

If you're on-line you can update without uninstalling.
Off-line, most probably you will need to uninstall it first.

i have copied the virus chest file just in case.

You can copy your avast4.ini file for comparison later.

If so can i use my current registration key - valid till apr 05?

Sure you can.
Title: Re:AUTO UPDATES NOT WORKING
Post by: delboy on November 21, 2004, 01:26:34 PM
OK referring to updates. I started fresh and uninstalled the program. I  installed new version Home 4.5. and registered again. As b4 I still get the RED box
"Avast! Information"
[An error has occurred while attempting to update!
 click here for more info.....]
the summary says:
Information about current update:
Last encountered error: Cannot connect to download2.avast.com (66.98.252.36:80).
I am uptodate  current version 0447-1 - but had to do it manually.
Program Settings>Update(Basic) is set to automatic.

Something has changed to prevent Automatic Updates.
I had no problems with the previous version:

Should i attempt to reinstall the old version of Avast 4.
and see if the auto update works then?
My PC specs r the same. but i dont have SP 2 installed.
this looks like an Avast program error!!
I can live w/o auto updates but this is one of the best features of Avast!
any help here??
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 21, 2004, 02:49:41 PM
I am uptodate  current version 0447-1 - but had to do it manually.
Program Settings>Update (Basic) is set to automatic.
Something has changed to prevent Automatic Updates.
I had no problems with the previous version

If you can manually update, so it's not a firewall issue.
Can you make the delay for automatic update a little bit greater (60 seconds for instance)?
See 'Settings' on my signature (value AlwaysConnectedWaitSeconds)

Should i attempt to reinstall the old version of Avast 4 and see if the auto update works then?

No need for that but if you want, uninstall 4.5 first, boot, install 4.1.

My PC specs r the same. but i dont have SP 2 installed.

It's a pity and a problem...

This looks like an Avast program error!!
I can live w/o auto updates but this is one of the best features of Avast! any help here??

You can help yourself updating to SP2.
It does not seem to be an avast problem. There is not update problems for the most of users.
Title: Re:AUTO UPDATES NOT WORKING
Post by: delboy on November 21, 2004, 06:56:58 PM
"If you can manually update, so it's not a firewall issue.
Can you make the delay for automatic update a little bit greater (60 seconds for instance)?
See 'Settings' on my signature (value AlwaysConnectedWaitSeconds"
i cant find this option. where is it?
have looked in registry and  isnt there. i have looked thru each Avast txt file. this is the Error log from the DATA folder: and found this:
21/11/2004   13:59:10   1101045550   Derek Nash   2500   ODBC function UPDATE LocalProperties SET Val = ? WHERE ((Property = 'ScanAreas') AND (Object = 1103739638)); failed. Error description: [Microsoft][ODBC Microsoft Access Driver] Could not update; currently locked by user 'admin' on machine 'DEREK'..  

will this help? How do i unlock them?
Title: Re:AUTO UPDATES NOT WORKING
Post by: Eddy on November 21, 2004, 07:03:17 PM
Open Avast4.ini and change ODBC to XML, see if that is making a difference.
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 21, 2004, 10:55:09 PM
I cant find this option. where is it?

Sorry, add that line. If you read the 1st post in that thread you will see that I say this...
Not all the values are there by default. You must add them  ;)
Title: Re:AUTO UPDATES NOT WORKING
Post by: andyqkw on November 22, 2004, 03:57:36 AM
I've got the exact problem with Auto Update too.
I'm using Windows XP2 and is on BroadBand connection but Auto Update just doesn't works. Keeps getting the RBOD [Red Box of Death] error...
Title: Re:AUTO UPDATES NOT WORKING
Post by: Eddy on November 22, 2004, 04:08:03 AM
andyqkw,

what exact versionof XP and the SP do you have?
(start > run > winver)
Title: Re:AUTO UPDATES NOT WORKING
Post by: andyqkw on November 22, 2004, 04:33:47 AM
andyqkw,

what exact versionof XP and the SP do you have?
(start > run > winver)

Oops, sorry to mention it in my previous post...

Version 5.1 (Build 2600.xpsp_sp2_rtm.040803-2158 : Service Pack 2)
Title: Re:AUTO UPDATES NOT WORKING
Post by: pacman2004 on November 22, 2004, 02:35:37 PM
Hello everybody!

I am facing same problem here also.  Using XP Home Edition Service Pack 2.

Perviously I have no problems with autoupdates at all.  
It started 2 - 3 weeks ago (while I was still using ver 4.1).

Autoupdate tried to install ver 4.5, but failed.  I had to install manually instead.  The problem did not go away after the installation of ver 4.5.  Please help !!
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 22, 2004, 09:01:45 PM
Can you try the build 4.5.529?
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007
Title: Re:AUTO UPDATES NOT WORKING
Post by: andyqkw on November 23, 2004, 01:26:22 AM
Could not even download and install the latest beta the moment i run the update program, i get a "Connection terminated" error message and subsequently "Cannot connect to cat.asw.cz"
Title: Re:AUTO UPDATES NOT WORKING
Post by: wswallace on November 23, 2004, 05:49:16 AM
I had the same problem running XPSPK1 with a cable modem, but once I went under the settings->updates(connections) and checked "My computer is permenantly connected to the Internet", I had no more problems.

Neither of the check boxes were checked when I first went in to settings->updates(connections).  I wonder if that is where the problem lies.

Good luck!
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 23, 2004, 11:46:47 AM
Could not even download and install the latest beta the moment i run the update program, i get a "Connection terminated" error message and subsequently "Cannot connect to cat.asw.cz"

Check the firewall settings.
avast.setup must be allowed to connect the Internet.  ;)
Title: Re:AUTO UPDATES NOT WORKING
Post by: pacman2004 on November 23, 2004, 01:53:29 PM
I clicked on the link to down load beta version.  Message says : "connection terminated, retrying....http://cat.asw.cz/beta/servers.def


No luck.
Title: Re:AUTO UPDATES NOT WORKING
Post by: pacman2004 on November 23, 2004, 02:13:41 PM
I have also checked my firewall settings.... I have allowed all avast applications are allowed to connect to internet.

What next ??
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 23, 2004, 03:38:43 PM
Can you try the download of the build 4.5.529?
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007

In last case, can you disable the firewall while updating?
Or can you delete the firewall application rules and start it again?
Title: Re:AUTO UPDATES NOT WORKING
Post by: andyqkw on November 23, 2004, 06:02:25 PM
In last case, can you disable the firewall while updating?
Or can you delete the firewall application rules and start it again?

Tried that before but to no avail...
Title: Re:AUTO UPDATES NOT WORKING
Post by: bob3160 on November 23, 2004, 06:38:57 PM
pacman2004  and andyqkw
I just tried it and had no problems downloading the file from the link supplied by Vlk.
Apparently it's a problem at your end. Please do as Technical suggested. Something in your computer is blocking the download.
Title: Re:AUTO UPDATES NOT WORKING
Post by: Deko on November 23, 2004, 07:58:58 PM
Before loading your update Switch off system restore then load update switch system restore back on this should solve your problem.
Title: Re:AUTO UPDATES NOT WORKING
Post by: Lisandro on November 23, 2004, 08:37:59 PM
Before loading your update Switch off system restore then load update switch system restore back on this should solve your problem.

Deko, I can't imagine why this will help anyway... You will delete temporary files only...  ???
avast does not use the System Restore folder as a temporary one...
Anyway, if the user tries he(she) won't harm because of this...  ::)
Title: Re:AUTO UPDATES NOT WORKING
Post by: Secretman on November 27, 2004, 09:12:59 AM
try to change the proxy settings that avast uses by:
1. Starting avast anti-virus
2. Open menu from top-left hand corner
3. Click settings- update(basic)- details- proxy
4. Try choosing 'direct connection'