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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vittau on December 01, 2011, 01:30:52 AM

Title: [SOLVED] After the new update, it doesn't start
Post by: vittau on December 01, 2011, 01:30:52 AM
Updated to the recent 6.0.1367 version, and now avast! won't start up (the tray icon shows that red X). Starting it up manually isn't working.
Also the servers are abnormally slow today, the update took forever to download...
What's going on?  ???

Thanks.  ;)

EDIT: The definitions version says "Unknown". I think it is failing to download it because the servers are not responding correctly today...
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 01:44:50 AM
Hi,

   Do you have any other security softwares apart from avast! in the computer?
Title: Re: After the new update, it doesn't start
Post by: vittau on December 01, 2011, 01:48:38 AM
Hi,

   Do you have any other security softwares apart from avast! in the computer?
No.

EDIT: I'm fairly sure this is happening because the servers are slow. I'm trying to download vpsupd.exe to manually update, and it's coming at ~30KB/s, and that's a 12-segment download...
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 02:21:21 AM
Hi,

   What is the avast! current status in the computer. Is it showing Secured or Unsecured?
Title: Re: After the new update, it doesn't start
Post by: vittau on December 01, 2011, 02:23:21 AM
Hi,

   What is the avast! current status in the computer. Is it showing Secured or Unsecured?
It's unsecure, and the definitions version is unknown.
vpsupd.exe said it's already up-to-date.
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 02:25:50 AM
Hi,


   We would like to know the OS in the computer...
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 02:28:37 AM
Hi,

   Try to repair avast! You can do it by going to..

   Control Panel -> Programs and Features (Add or Remove Programmes) -> avast -> Click on uninstall /Change ->Scroll down for the option  of Repair .


Check the status of avast! and reply back.
Title: Re: After the new update, it doesn't start
Post by: vittau on December 01, 2011, 02:29:20 AM
Windows 7 x64 Pro SP1

Tried to repair it, didn't work either. Maybe the VPS is corrupted. Repair was supposed to replace it, but it doesn't work.  >:(
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 02:37:03 AM
Hi,

  The we need to reinstall avast! from scratch.

1. Download the latest version of avast! Uninstall Utility and save it.
       You can download it from http://files.avast.com/files/eng/aswclear.exe
2. Download the latest avast! version that you have purchased and save it.
3. Uninstall avast from Control Panel. Reboot after that.
4. Run the avast! Uninstall Utility saved on 1. Reboot after you run it.
5. Install avast! using the setup saved on 2. Boot.
6. Check the status and post back with the results.
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 02:38:52 AM
Hi,

   If you are unable to remove avast! in Normal mode for any reason. Try to remove it from safe mode.
Title: Re: After the new update, it doesn't start
Post by: vittau on December 01, 2011, 03:02:43 AM
Well, that was a bit drastic, but it worked. I would really like to know what the hell happened though.  ???
Did avast! corrupt itself only because the servers weren't responding correctly? This update system doesn't look very reliable...
Title: Re: After the new update, it doesn't start
Post by: iYogisolutions1 on December 01, 2011, 03:19:01 AM
Well, that was a bit drastic, but it worked. I would really like to know what the hell happened though.  ???
Did avast! corrupt itself only because the servers weren't responding correctly? This update system doesn't look very reliable...


Happy to hear that the issue got fixed for you. We dont think that the issue caused due to a server response problem, since updates are working fine here.

The reason for the issue can be due to corruption of any of the avast! files realted with avast! updates. avast! files can get corrupted if there are multiple security softwares in the computer or if there are any infections in the computer that will prevent avast! from getting updated.

avast! updates are very reliable, you dont need to be worry about that.

What you can do is, try to wipe out all the traces of any of the previous secuirty softwares from the computer. and do a malwarescan to make sure that your computer is free from infections.

You can download Malwarebytes to do the malwarescan from the below link.

http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe


Anyway we are very happy to help you out in this case. Next time any issues with avast!, feel free to post here... Have a good day ahead.
Title: Re: After the new update, it doesn't start
Post by: vittau on December 01, 2011, 11:39:11 PM
Happy to hear that the issue got fixed for you. We dont think that the issue caused due to a server response problem, since updates are working fine here.

The reason for the issue can be due to corruption of any of the avast! files realted with avast! updates. avast! files can get corrupted if there are multiple security softwares in the computer or if there are any infections in the computer that will prevent avast! from getting updated.
...
I guarantee you, I have no other security software here, and no malware either.
I'll probably sound like a douche, but I'm a Computer Science undergraduate, I know what I'm talking about...

Anyway, thanks for the help. ;)
Title: Re: After the new update, it doesn't start
Post by: Lars-Erik on December 04, 2011, 05:37:29 PM
Hi,
  The we need to reinstall avast! from scratch.
lts.
I have had to do this with ALL the latest program updates on my XP systems.
Trouble is that you have to configure everything over again.
Kind of annoying.
avast! should be able to update itself on XP without messing up!
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: DavidR on December 04, 2011, 05:49:55 PM
It can, I have never had a problem with avast program updates on my XP Pro system, nor my Windows 7 netbook.

Then again we know nothing about your system setup and I'm not using ZA, I gave up on that many, many years ago before I came to avast, over seven and a half years ago.

I installed Agnitum Outpost firewall, the free version 1.0 and have been with it ever since, upgrading to a lifetime license from Outpost firewall Pro 3.0 through to the current version of Outpost Firewall Pro 7.5.1.
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Lars-Erik on December 04, 2011, 06:53:57 PM
Check my testing/solution in this thread to save time and frustration:
http://forum.avast.com/index.php?topic=89835.msg715368#msg715368
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Gopher John on December 04, 2011, 06:59:51 PM
I've never had a problem with updating Avast Free using it's UI since I've been using it around version 4.8.x.  The only time I've ever overinstalled Avast is when a new beta came out.  There should be no need to jump thru the hoops you are, as most users aren't having such problems.
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Lars-Erik on December 04, 2011, 09:18:55 PM
What most users experience doesn't help me (or the other having the same problem).
My laptop is newly reinstalled completly (low level harddisk format).

Anyway, when a full new install on top of a failed update makes all OK,
then I would say it is the update that have messed up something.
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Gopher John on December 04, 2011, 11:25:51 PM
What most users experience doesn't help me (or the other having the same problem).
My laptop is newly reinstalled completly (low level harddisk format).

Anyway, when a full new install on top of a failed update makes all OK,
then I would say it is the update that have messed up something.

Finding what other programs are common to those with problems may point to the culprit.  There's something that is common in the computer environment of those that are having problems that is causing the problem with Avast.
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Lars-Erik on December 05, 2011, 02:24:25 PM
The systems has a minimum of installed resident programs and services.
Yes, they have ZA 4.5, but I have tried uninstalling that and that did not help.
And again: Why does a full install on top work, but an update not work?
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Gopher John on December 05, 2011, 04:28:25 PM
Then, ZA is causing the problem.

The reason that a full install of Avast works is because it likely overwrites all it's files that are left, and only then will ZA recognize the changes.

Any attempt to uninstall ZA without also using it's removal tool and then rebooting is not sufficient.  Even then, there can be ZA files left behind that must be removed manually.

I used ZA a few years ago when it was light and not intrusive.  I cannot remember what version caused me to remove it, but I was using AVG along with it.  Switched firewalls, and things worked fine for another year or two.  AVG became bloated and sometimes required a reboot for a simple definitions update, and started causing problems, and it was replaced by Avast Home v4.x.x.

Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Lars-Erik on December 05, 2011, 04:31:56 PM
This is ZA 4.5.
Before it had all the other extra stuff.
It's a pure firewall.
Doesn't stop anything else.

Also I know how to completly remove ZA.
And I even check file-system and registry.
All services, driver and programs are gone.
Title: Re: [SOLVED] After the new update, it doesn't start
Post by: Gopher John on December 05, 2011, 04:56:33 PM
This is ZA 4.5.
Before it had all the other extra stuff.
It's a pure firewall.
Doesn't stop anything else.

Also I know how to completly remove ZA.
And I even check file-system and registry.
All services, driver and programs are gone.

If it's all gone, then you shouldn't be having the problem. ;D