Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gang4art on November 19, 2004, 06:45:15 PM
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I update the avast program yesterday. :)
I guess it added e-mail scanner to my system somehow.
Today I tried to send an email through outlook express, it gave error message.
I had to turn off my protection in order to send it.
After I send it, I tried to change the outllook protection.
selecting to not the scan the outbound messages didn't change anything.
Now I am getting "suspicious message" alert when I send & recieve messege. >:(
Q: How can I stop avast to scan my messeges when I use my outlook?
I tried "terminate"ing the outlook it did not help either.
Thanks
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Setup your email account as if Avast isn't there. Does this solve the problem?
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You mean resetup my account? I don't understand.
I thought it was about avast not outlook.
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Avast! 4.5 has automatic mail handling feature. You don't have to set up anything unless you already set it before to use with avast! 4.1
Reset all your mail accounts to defaults (server names, login name and password) and that should be it...
Cheers !
P.S. If you want avast! to stop checking your messages go into On-Access Scanner, choose Outlook/Exchange (but only in case you are talking about MS Outlook. Outlook Express is something completely different) and terminate that provider.
If you are using OE and you don't wanna see avast! scanning your e-mails, then terminate Internet mail provider.
In general, that's not recommended... ;)
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Eveything seemed fine before I update the program.
As i said when I terminate mail provider, using OE it's giving me same sign as suspicious massege alert.
when you say reset, you mean remove my account and add it again?
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No. I mean reset all those settings under your mail account. Pop3 and SMTP server names, your logging name, your password. Everything should be set as your e-mail provider instructed you. Imagine that avast! is not even installed. You just have to define your e-mail accounts like you did it before you even installed first version of avast!
If it's easier for you, you can delete your mail account and recreate it again. But, before you proceed, be sure you have all necessary information regarding your e-mail account.
It's little unclear to me... how can you get avast! scanning message (alert) if you terminated internet mail provider ?
First of all, tell us exactly what mail client are you using... Outlook Express or MS Outlook ? Also, tell us what providers are started in your On-Access Scanner ? If you wanna start On-Access Scanner, just left click avast! blue ball icon in system tray (next to system time).
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A1: I am using my own server artelier.com
A2: it is outlook express
A3: I know how to terminate outlook in avast, It is still scanning my emails. now I got another small icon next to avast's. 65.182.209.209
I have two computers one seems fine, no problem
other one has this thing I can't get rid of.
I recreate my account on OE it didn't help either.
I guess I have to reinstall my avast...
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If you terminate the mail provider there is no chance that avast will scan you mails. Post your screenshot of the error that you get or any other screenshot where you can prove that it's scanning your mail.
This way you can post your question million times, and no one will be able to answer to you. Post exact screeshot where we can see what's the problem.
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without attachment on my email it sends through. this only happens when i have an attachment on my e-mail. It stucks at one point and says
"internet connection timeout collapsed. continue waiting?
[server: '65.182.209.209', port:25"
It still scans my emails even though I turned it off???
and says suspicuos email.
Thanks
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Just take a look in my signature and see instructions on how to set your mail provider. Also you'll find there how to increase internet connection timeout...
Let me know if that helps...
Cheers !
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This is shortly from that page:
- Left click on your avast! blue ball icon in system tray (next to system clock). That will bring up avast! On-Access Scanner.
- At the bottom of the Window that just popped up on your screen, choose DETAILS...>> (if it's not enabled by default). That will allow you to see little panel on the left hand side of that window, with all those Provider icons.
- Now, click on INTERNET MAIL provider icon, and click on CUSTOMIZE.
a) under POP tab, put checkmarks on both boxes,
b) under SMTP put chekmarks on first and third one,
c) under IMAP tab check both,
d) under ADVANCED put checkmark on SHOW DETAILED INFO
ON PERFORMED ACTION. Also, under same tab, set TIMEOUT FOR
INTERNET COMMUNICATION (S) to, let's say 300.
e) Next tab is HEURISTIC. Set it to MEDIUM and click OK.
Pay attention to RED marked lines...
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When you successfuly set that in your Internet Mail Provider (avast!) let me know, and after that, I'll tell you how to set same thing in Outlook Express, unless you already know how to do that...
After that avast! should work perfectly with your mail client...
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I did what you said, still time curruption....
same thing...
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OK, just to be sure, this is how your window should look after setting ADVANCED tab in your avast! Internet Mail provider...
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Now, do the same thing in your Outlook Express... Go to TOOLS / Accounts... Choose PROPERTIES of your e-mail account. Go to ADVANCED tab and you'll see this what you can see on my screenshot...
Set Timeout to 2 or 3 minutes. Restart your computer and try to send something again.
NOTE: Of course you have to do that for each e-mail account that you have defined in your Outlook Express.
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And now it would begreat if you inform us, did that solve your problem. It would be good for some future reference... ;)
Cheers !
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Sorry it's been couple days since this problem I am having. throughout the weekend I close the avast and send my e-mails. The thing that you ask me to do above, I did and
still the same problem.
As I told you before as soon as I click to send botton on my outlook express the icon appears at the corner "65.182.209.209" and same things all over...
I had no problem sending emails with attachments when I close avast. Can you tell me what the the other causes would be...?
Thanks
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Is the problem still there with the latest update? (4.5.531)
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Yes sir
I uninstall the avast and install again today.
Everything is up to date
As soon as I "stop on access protection" email sends problem solves.
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What is exactly your avast! program version ? I'm sure you are not using latest 4.5.531 version, 'cause it's still in beta phase and there is no chance to update it using normal PROGRAM UPDATE feature in avast. Especialy, not by uninstalling and reinstalling avast! It will install latest version of avast! that is not BETA (4.5.523 - old one). You need to try beta to see if it's going to solve your problems... You should do this, follow VLK's advice on how to install 4.5.529 version first:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007 (http://forum.avast.com/index.php?board=2;action=display;threadid=9007)
After that, you'll have to restart your PC. When you come back to Windows again, invoke normal program update to 4.5.531 version from avast! menu and restart Windows again (normal procedure, 'cause it's new program update). See if that helps...
Cheers !
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It didn't help either my friend.
Still same icon at the bottom and timeout thing.
Can you at least tell me what that icon means please???
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That icon means that your e-mail is being scanned. That's normal and you should see that icon everytime when your mail is scanned.
Other problem is still there, timming out... well, I really don't know what to advise you any more. We tried everything that helped to some other people in these forums. Can you tell me what's the number of avast program build you are using right now ?
Go to avast! blue ball icon in your system tray and right click it. From the menu choose about avast. Post back everything that says inisde...
Cheers !
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Also, post exactly what is your configuration... which OS are you using (I suppose it's Windows XP from the screenshot), what is your e-mail client that gives you those problems, what other security programs have you installed, any anti-spam software, what is your firewall (I guess it's ZoneAlarm if that screenshot is actual screenshot of your desktop and not some picture taken somwhere from the net just to show it as example... everything is possible, so I have to ask)... all those questions and your answers could give us a clue what to try next...
Also, what are those settings for your e-mail accounts in Outlook Express (I guess you are using OE). When I say settings, I mean SMTP and POP3 server names, and your logging name. Exactly what does it say in your Outlook Express e-mail settings... post back and we'll see from there...
EDIT: Do you have your avast! ashMaiSv.exe service allowed to access the internet in ZoneAlarm ? If ZoneAlarm is blocking that service, it's normal that you can not access your mails...
Cheers !
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Take a good look in here... I posted screenshot of application rules in my firewall. I'm using Sygate 5.6, but that's not the point. The point is, no matter which firewall you are using, you have to give ashMaiSv.exe asaccess in your firewall. Take a good look and you'll notive that ashMaiSv.exe is ALLOWED to access the internet on my PC.
Just for the fun of it, leave your mail scanner running, without terminating internet mail provider in avast! On-Access Scanner, and completely turn of your firewall (ZoneAlarm). Now, open your Outlook Express and send some mail with attachment to yourself. That way you can see is it going out and is it going to come back, in other words, you'll see is your outgoing and incomming mail working or not. If that works fine, then I'm 100% sure, you have that problem because your ashMaiSv.exe process is not allowed to access the internet in your firewall...
You still didn't post any of those e-mail account settings I asked you to post... I still don't know are your account settings properly set in your e-mail client... you have to understand that you have to help us if you expect us to help you with this problem...
Cheers !
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here it is
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OK, now we are sure that you have latest update installed... but, still, you didn't answer those questions I posted in my previous reply to you...
- settings in your e-mail client for all those e-mail accounts you have
- did you try to completely shut down ZoneAlarm and then try to send e-mail with attachments ? Be sure that avast! internet mail provider is running (don't shut it off), 'cause we wanna eliminate the cause of the problem...
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here are the things that you asked for
and zone-alarm it was from my computer
I closed the zone alarm and send the message again.
same thing time curruption... >:(
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Are those enough?
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Well, my friend, but I'm not sure you have right pop3 and smtp server names... it should be something like pop.artelier.com and smtp.artelier.com (but I'm not sure, that's not my e-mail provider so I can't possibly know that information)...also, your loggin name is so strange. How can it be artelier, when it's your domain name (www.artelier.com). Normaly it should be something as the first part of your e-mail address... in your case, something like Aynur
You should have something like your unique login name. Check those information with your e-mail provider and then enter them properly. I'm 99% sure those information you entered are not correct...
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I just checked, www.artelier.com is some designing company..has nothing to do with providing e-mail services. Where did you get those information ? Who is your mail provider ?
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I didn't understand what you mean by email provider.
I am using Artelier design's email account, but they have their e-mail provider's.
Which is at the bottom. the web hosting service...
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The other info that i sent you before it was from my computer, my login ifos and domain names whatever....
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I didn't understand what you mean by email provider.
I am using Artelier design's email account, but they have their e-mail provider's.
Which is at the bottom. the web hosting service...
That's OK, you are using their email account, so that means your e-mail account is on the ARTELIER domain... but, you need to find out what are their pop3 and smtp server names, 'cause those you set in your Outlook Express are not valid ones. There is no other way you can check those mails in Outlook Express or Outlook or any other mail client (except mail thorugh web access) unless you get those 2 server names. Also, ask them what is your account login name... you see that field that says User name on that screenshot you posted ? What do you usually enter in that field ?
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Just to simplify everything... do this... find out following information:
1.) pop3 server name for your e-mail provider
2.) smtp server name for your e-mail provider
3.) login (user) name that you suppose to use with your e-mail account
4.) password
P.S. Have to leave now, but I'll check this thread later... ;)
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you can see from the post before....
1-www.artelier.com
2-www.artelier.com
3-artelier
4-password=I don't think I should give you this
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www (short for World Wide Web) is never the address of a pop/smtp server. So unless you setup the mail correctly, there is no way it will ever gonna work.
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so what is that mean?
how am I gonna find them out?
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Exactly as I told you before. You have to call your e-mail provider (whoever it is), person or technical support who gave you this e-mail. Simply ask them what are your smtp and pop3 server names, your account (user) name and password. And, by the way, I didn't say you should give me your password (anyway, even if you posted it here, no one can use it, because those server names are incorrect and also, your user name is totaly wrong). It can not be the same as the name of domain, unless you are the owner of the domain and you set everything like that. See here what I said:
Just to simplify everything... do this... find out following information:
1.) pop3 server name for your e-mail provider
2.) smtp server name for your e-mail provider
3.) login (user) name that you suppose to use with your e-mail account
4.) password
I said, FIND OUT, not GIVE ME YOUR PASSWORD...
Call them and ask them about that info... until you do that, you won't be able to set your e-mail account properly. So, conclusion, avast! is not the cause for your problems here.
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they are the owner of artelier domain.
I believe those are the correct info's....
and they set it like this.
user name and domain names are the same...
I called them they gave me the same infos as on my outlokk express infos.
thanks for still working with me...
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Your username is very likely aynur or aynur@atelier.com
www.atelier.com is NOT a smtp server nor a pop3 server.
Call them again and ask them what to put in as SMTP server and what to use as POP3 server.
And while you have them on the phone, ask them also why they don't have instructions for the settings on their website.
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It seems to me that they don't have a clue what you were asking them. Ask them exactly as I told you in one of my previous replies...
It should be something like:
pop.artelier.com
smtp.artelier.com
or even mail.artelier.com for both of them.
Your user name (loging name) is most likely the first part of your e-mail address... in this case, AYNUR, and your password I don't know... you should know that if they gave it to you...