Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Bellzemos on December 01, 2011, 09:59:55 PM

Title: BSOD - please help
Post by: Bellzemos on December 01, 2011, 09:59:55 PM

Hi! My friend has Avast Free and Sandboxie on Windows XP and he got a BSOD today. This is the minidump file: http://www.woofiles.com/dl-274434-9qB6Mwel-badpoolheader.rar (http://www.woofiles.com/dl-274434-9qB6Mwel-badpoolheader.rar) Could someone please take a look at it and see what is causing it? I don't know if it's Avast related or not. Thank you so much!

Title: Re: BSOD - please help
Post by: Bellzemos on December 02, 2011, 03:47:57 PM

I'm sorry, I see that the link that I provided is not valid. I uploaded the dmp file here and renamed it to txt so that I was able to upload it in this post. Please take a look. :)

Title: Re: BSOD - please help
Post by: Bellzemos on December 02, 2011, 04:03:00 PM

I found NirSoft's BlueScreenView which showed that aswSnx.SYS driver caused the BSOD. This is an Avast file, right? It also mentions a file called ntoskrnl.exe, so what is this about and how do I prevent BSODs from happening? Please help! Thanx! :)

Title: Re: BSOD - please help
Post by: Rednose on December 02, 2011, 04:03:22 PM

Hi Bellzemos :)

They can do nothing with a .txt file. Please email some of the latest .mdp files to kurtin ( at ) avast ( dot ) com with a link to this topic. You can blame me for it ;)

Greetz, Red.

Title: Re: BSOD - please help
Post by: DavidR on December 02, 2011, 04:43:56 PM

The email should be kurtin(at)avast(dot)com.

Title: Re: BSOD - please help
Post by: Rednose on December 02, 2011, 05:18:44 PM

Yeah sorry, a typo. I was in a hurry finishing things. Thnx :)

Greetz, Red.

Title: Re: BSOD - please help
Post by: Lisandro on December 02, 2011, 05:32:31 PM

Quote from: Bellzemos on December 02, 2011, 03:47:57 PM

I'm sorry, I see that the link that I provided is not valid. I uploaded the dmp file here and renamed it to txt so that I was able to upload it in this post. Please take a look. :)

The upload process corrupts the file due to the extension change.
Upload the zipped file to the email provider or the ftp server.

Title: Re: BSOD - please help
Post by: Bellzemos on December 02, 2011, 06:37:18 PM

I've sent the file to the email address you provided. I'm waiting for the answer now... Thank you!

Title: Re: BSOD - please help
Post by: Bellzemos on December 03, 2011, 04:19:08 PM

Hm, I got no reply from Kurtin...