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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zam on December 04, 2011, 01:42:07 PM

Title: no avast icon in system tray - windows xp
Post by: zam on December 04, 2011, 01:42:07 PM
We're having a problem with the Avast icon not appearing in the system tray. I saw some posts
saying to look for ashDisp.exe. I looked for this file in "Program Files/Avast Software/Avast" and couldn't find it. I also did a search in the Avast folder and it wasn't found.

Help appreciated.
Title: Re: no avast icon in system tray - windows xp
Post by: Pondus on December 04, 2011, 01:44:26 PM
Have you tried  avast repair and reboot ?

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 04, 2011, 04:35:21 PM
"ashdisp.exe" is for an older version of Avast, not for the current 6.x.

Usually the repair of avast and reboot would solve this.

If you use CCleaner, there is an option to clean the tray icons cache (but if you don't use it already, I wouldn't start now just for this). Right click the "Tray notifications cache" (it is in "cleaner -> advanced") and select "clean" from the context menu (not from the main button). Then reboot.

For whichever method you use, please report back.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 07, 2011, 01:17:02 PM
I tried the repair (control panel/add-remove programs) and it still has the problem. I just noticed
the recommendation to reboot. Although I did change from admin to limited user, I didn't try rebooting.
Will try that tomorrow. (It's a friend's machine.)
Title: Re: no avast icon in system tray - windows xp
Post by: iYogisolutions1 on December 07, 2011, 02:13:23 PM
Hi,

   If you are using Windows XP in your computer, the steps provided above might fix the issue. If incase it didn't fix, download and run Dial-A-Fix. This tool will re-register all the .dll files related with Internet Explore, Windows Updates and other Windows Applets. You can download the tool from http://majorgeeks.com/downloadget.php?id=4899&file=15&evp=7d21ae5c611baf9a52b1750805534dda.

Make sure that you repair Avast! after running Dial-A-Fix.
Hope your issue will be fixed by this.

Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 07, 2011, 05:16:09 PM
Running the repair from an admin user account might help (as a common user account has less permissions).

Since you haven't reported about CCleaner method I posted, here is the equivalent manual method for that (but please, try first the repair of avast and reboot first, as that may be enough).

Quote
Regedit

Vista/seven:
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify


XP:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\TrayNotify


Delete the IconStreams and PastIconsStream values


log off immediately.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 08, 2011, 12:32:28 PM
As I mentioned, I tried the repair from the admin account but didn't reboot. Today, on reboot, the icon appeared in the system tray of the admin account but it still wasn't in the system tray of the user account (which is the account we usually use.)

Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 08, 2011, 01:22:00 PM
Yes, you already said you didn't reboot then. That's why I insisted again in that point, as it is crucial to see the results.

Please confirm the tray icon is not simply hidden, behind the "<" arrow (or set as permanently hidden in the task bar properties).

In addition, have you tried cleaning the tray icons cache (for that user) as suggested?
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 10, 2011, 08:42:33 AM
I tried using ccleaner and rebooting. Problem still happening. There is no "<"
because it's not set for hiding inactive icons. There is an option for
"hide inactive icons" but nothing for the individual icons.

Thanks.

Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 10, 2011, 10:13:56 AM
For CCleaner, you need to select the specific item "tray notification cache" so to clean it.

You can try also the registry key I posted, according to your OS.

About the task bar properties, if you select the checkbox for "hide inactive icons", you can "customize" it and there you can select each program and each icon with its status.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 11, 2011, 08:34:06 AM
For CCleaner, you need to select the specific item "tray notification cache" so to clean it.
Yes, that's what I did.

Quote
About the task bar properties, if you select the checkbox for "hide inactive icons", you can "customize" it and there you can select each program and each icon with its status.
I just tried that and the avast icon isn't listed.
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 11, 2011, 08:43:13 AM
Please don't look for the icon, but for the programs listed, whether in the current active items or the older ones.

Whichever the icon used in the *avast* program line listed there in the tray notifications icons, set it to "show" (as in permanently being displayed). Then save and reboot.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 11, 2011, 11:27:51 AM
I will look again, just to be sure, but I didn't see avast listed at all.
Title: Re: no avast icon in system tray - windows xp
Post by: Dch48 on December 12, 2011, 12:16:32 AM
XP is notorious for not showing system tray icons properly. If too many things that display icons are trying to load too fast or too simultaneously, many times, some will not show at all. When I was using Comodo on XP, it's icon would never show until I clicked on the desktop icon to open the GUI. Then the system tray one would show up. One thing you could try is to set Avast to load only after all other system services. This is found in the troubleshooting settings. Also, make sure the box to show the icon is checked in the basic settings. The real solution I found for the same problem using Comodo was to install a little utility called StartupDelayer. You can set how programs load at boot. I delayed Comodo by 10 seconds and that fixed the problem. 
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 12, 2011, 08:04:31 AM
XP is notorious for not showing system tray icons properly. If too many things
that display icons are trying to load too fast or too simultaneously, many times,
some will not show at all.
However, the icon shows up when using the admin account. (Both accounts have the
same programs loading.)

I tried doing a control panel/add-remove programs/avast repair from the limited
account and got the message: "A setface error has occurred: 2
Try to reinstall or contact support".
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 12, 2011, 05:37:36 PM
I would suggest that you download the latest stable relevant edition of avast anew. Using a Windows admin account (not a limited account), I would suggest running the installer by again, just over the current installation. After the installation finishes, please reboot and see if the tray icon shows up again.

Please report back.
Title: Re: no avast icon in system tray - windows xp
Post by: Dch48 on December 12, 2011, 10:00:15 PM
I've never had more than one account on any computer I've owned so I couldn't say if that causes issues or not.
Title: Re: no avast icon in system tray - windows xp
Post by: DonZ63 on December 12, 2011, 10:21:46 PM
Hi Dch48,

I do hope your not surfing on XP under the Admin account? Equal to pinning a red flag on your butt when your in a bull fighting ring ;D
Title: Re: no avast icon in system tray - windows xp
Post by: YoKenny on December 12, 2011, 11:57:28 PM
Hi Dch48,

I do hope your not surfing on XP under the Admin account? Equal to pinning a red flag on your butt when your in a bull fighting ring ;D
Dch48 is not using XP but Windows 7 Home Premium 64 and Vista Home Basic SP2, IE9 ;)
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 13, 2011, 11:22:14 AM
I would suggest that you download the latest stable relevant edition of avast anew. Using a Windows admin account (not a limited account), I would suggest running the installer by again, just over the current installation. After the installation finishes, please reboot and see if the tray icon shows up again.

Please report back.
Downloaded and installed on top of current version from admin. Rebooted and -- same problem.
However, avast now shows up in the list of icons when I check to hide unused icons. Unfortunately,
it didn't change the problem when I checked to show avast.
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 13, 2011, 12:37:31 PM
Well, that is at least a progress.

Are you using some theme software?

Could you test with showing all icons (meaning "not hidding any icon"; or in other words, cancelling the possibility to hide them at all)?

In addition, please use task manager -> services -> avast service -> status column -> "running".

Please report back about these 3 questions.
Title: Re: no avast icon in system tray - windows xp
Post by: Dch48 on December 14, 2011, 12:24:09 AM
Hi Dch48,

I do hope your not surfing on XP under the Admin account? Equal to pinning a red flag on your butt when your in a bull fighting ring ;D
The answer to that is that when I do use the XP machine, yes I do everything, including surfing, under one account, which is an Admin account. I am not among the paranoid. I want to be able to do everything I need to do with my machine when I want to do it and not have to jump through hoops or even worse, change accounts. I even hate UAC but am currently living with it on Win 7. As I have said many times, I've been on line since 1999 and have never been hacked or infected by anything.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 14, 2011, 08:24:24 AM
Well, that is at least a progress.

Are you using some theme software?
Not sure what that is.
Quote

Could you test with showing all icons (meaning "not hidding any icon"; or in other words, cancelling the possibility to hide them at all)?

I did that, after marking avast as "always show". For some reason, the icon isn't
appearing in the admin account (whether it's marked to hide icons or not) but it
is appearing in the user account, which is marked to show all icons and the avast
icon was marked to always show (when it was set to hide inactive icons).

Yesterday, the icon was appearing with the admin account but not the user account -
today it's reversed.

Quote
In addition, please use task manager -> services -> avast service -> status column -> "running".
In the user account task manager/processes it lists AvastUI.exe. In the admin account
it lists AvastSCV.exe as well as AvastUI.exe. There is a memory column that lists
the amount of memory the programs are using.
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 14, 2011, 10:00:00 AM
In the task manager processes' list, you need to "show processes from all users" to show avastsvc.exe.

But I'm not talking about the *processes* tab, but the *services* tab in task manager. There you should see "avast antivirus" listed, and the "status" column should say "running". Please confirm and report back.

About the "theme" software, is some tool that lets you configure several aspects of the Windows GUI, as colors, resolution, icons, and so on.

When you use the Windows account that shows the tray icon of avast, please take note of:

1_ Screen resolution;
2_ Colors (8/15/24/32 bits, or the number of colors);
3_ Screen frequency;
4_ DPI (dots per inch) for Windows fonts.

Compare the values with the other Windows account, where the tray icon is not showing up. Are the values the same for both accounts?

I'm sorry I need to ask again, but have you cleaned the tray icon cache of ALL Windows users?

Have you installed fonts that are not intended for your EXACT version of Windows (maybe together with some other software, like Office or some Windows Live thingy)?
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 14, 2011, 11:28:26 AM
In the task manager processes' list, you need to "show processes from all users" to show avastsvc.exe.

But I'm not talking about the *processes* tab, but the *services* tab in task manager. There you should see "avast antivirus" listed, and the "status" column should say "running".

Not sure how to view that - it isn't listed next to the other tabs (applications/processes/etc.)
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 14, 2011, 03:30:32 PM
Well, probably I forgot how the XP's task manager is (I'm not seeing it in front of me, but just telling you, from memory).

The equivalent (and more appropriate) method is to run "services.msc" and select avast service -> properties -> startup type status. It should be set to "automatic".

Please try to look into the other questions too.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 15, 2011, 09:00:48 AM
In the task manager processes' list, you need to "show processes from all users" to show avastsvc.exe.

But I'm not talking about the *processes* tab, but the *services* tab in task manager. There you should see "avast antivirus" listed, and the "status" column should say "running". Please confirm and report back.
It's set to "automatic"
Quote

When you use the Windows account that shows the tray icon of avast, please take note of:

1_ Screen resolution;
2_ Colors (8/15/24/32 bits, or the number of colors);
3_ Screen frequency;
4_ DPI (dots per inch) for Windows fonts.
Resolution is 1024x768
Colors - high 24 bit
Screen refresh frequency - 60 hz (the monitor is using a generic driver - I'm
going to try to find one for the specific type.)
DPI is set to "large fonts - 120dpi"
Quote
Compare the values with the other Windows account, where the tray icon is not showing up. Are the values the same for both accounts?
Tonight the icon is showing in the admin account and not the user account. Last
night it was showing in the user account and not the admin. The settings are the
same in both accounts.
Quote
I'm sorry I need to ask again, but have you cleaned the tray icon cache of ALL Windows users?
I think I might have only done one. I'll try again. -- I ran it in both accounts
and both times it said "0 bytes removed". (I remember it said that last time as
well.)
Quote
Have you installed fonts that are not intended for your EXACT version of Windows (maybe together with some other software, like Office or some Windows Live thingy)?
I don't think so.
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 15, 2011, 12:52:46 PM
For the purposes of testing if there is any change in the tray icon, please try changing the fonts in both accounts to 96 dpi and 16 bits colors. Then reboot and review both accounts by setting (again please) the avast icon as "permanently shown" in the tray properties.

Please report back.

Only if that is not enough, continue.

About the tray icon cache, could you please try the manual registry cleaning I posted before? Or is it that "too much" for you? Be aware that making a mistake in changing the registry may leave your system "trashed".

JFYI, if you used CCleaner to clean the tray icon cache, it is always going to show "zero bytes clean", since it is a registry setting and not a file clean up. You would still need to select "clean" in the specific item so to clean the tray cache and then reboot so to show any changes.

In any case, please report back.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 17, 2011, 08:12:53 AM
For the purposes of testing if there is any change in the tray icon,
please try changing the fonts in both accounts to 96 dpi
and 16 bits colors. Then reboot and review
both accounts by setting (again please) the avast icon as "permanently shown"
in the tray properties.

Please report back.
The icons showed up in both accounts after changing the fonts and colors. However,
when I changed it back to the usual setting, it went back to not showing up in
the user account.

Quote
Only if that is not enough, continue.

About the tray icon cache, could you please try the manual registry cleaning I
posted before? Or is it that "too much" for you? Be aware that making a mistake
in changing the registry may leave your system "trashed".
I tried the manual registry cleaning but it didn't help.
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 17, 2011, 09:21:11 AM
For the purposes of testing if there is any change in the tray icon,
please try changing the fonts in both accounts to 96 dpi
and 16 bits colors. Then reboot and review
both accounts by setting (again please) the avast icon as "permanently shown"
in the tray properties.

Please report back.
The icons showed up in both accounts after changing the fonts and colors. However,
when I changed it back to the usual setting, it went back to not showing up in
the user account.

Let me understand, exactly which settings do you have:

A_ For Admin account? Is the tray icon being displayed correctly?

B_ For normal user account?


What you need to find out is which of the settings is the one triggering the problem, exactly.

Is it the fonts DPI? Is it the screen resolution? Is it the number of colors?

Once you find out which setting is, then which values of that settings are the ones triggering the problem?

Is the exact same setting displaying the tray icon in one account, but not in the other one? Meaning, if you set, for example, 32bit colors for BOTH accounts, then one shows the icon and the other doesn't?

Please report back. In the meantime, I'll make some test by myself (so to compare), and then we can report this to the developers.

[EDIT]
PS: Removal utilities for other antivirus:http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/)
Please run it for the EXACT security tool you used to use before avast, and run it under Windows Safe Mode.

(Sometimes I wonder why I even bother to put the link in my signature)
[/EDIT]

Title: Re: no avast icon in system tray - windows xp
Post by: YoKenny on December 17, 2011, 03:32:01 PM
Its best not to change screen resolution from 96 dpi as that will mess up the icons.
Title: Re: no avast icon in system tray - windows xp
Post by: Dch48 on December 18, 2011, 02:53:08 AM
I would tend to agree, especially in XP. I never have changed that setting in any version of Windows.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 18, 2011, 09:06:26 AM
Let me understand, exactly which settings do you have:

A_ For Admin account? Is the tray icon being displayed correctly?

Yes.
Quote

B_ For normal user account?
No.
Quote
What you need to find out is which of the settings is the one triggering the problem,
exactly.

Is it the fonts DPI? Is it the screen resolution? Is it the number of colors?

Once you find out which setting is, then which values of that settings are the ones triggering the problem?

Is the exact same setting displaying the tray icon in one account, but not in the other one? Meaning, if you set, for example, 32bit colors for BOTH accounts, then one shows the icon and the other doesn't?

Please report back. In the meantime, I'll make some test by myself (so to compare), and then we can report this to the developers.

So - sorry to have to say - I tried setting the colors separately - still no icon in
user account. I tried setting dpi separately - no icon. (Xp doesn't allow separate
settings for dpi.) I then tried setting both dpi and colors (both accounts at same
time) and this time there was still no icon in user account. Will try the removal
utility.
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 18, 2011, 10:00:25 AM
Maybe I am not clear enough?

Zam, you need to post the EXACT values that worked for each account. You already posted that changing them was successful, but then when you set them back to what they were before, the icon disappeared again.

So, please complete the following tables.

Admin account, settings working correctly (tray icon shown):
screen refresh frequency:
screen resolution:
colors:
fonts DPI:

Admin account, settings not working correctly (tray icon not shown):
screen refresh frequency:
screen resolution:
colors:
fonts DPI:

simple user account, settings working correctly (tray icon shown):
screen refresh frequency:
screen resolution:
colors:
fonts DPI:

simple user account, settings not working correctly (tray icon not shown):
screen refresh frequency:
screen resolution:
colors:
fonts DPI:


In addition, please indeed run the removal utility for previous security tools, before testing the combination of settings that work or doesn't work.
Title: Re: no avast icon in system tray - windows xp
Post by: pabloinla on December 18, 2011, 09:57:06 PM
I solved the issue once and for always as follows: goal is to create a registry entry which will launch the tray icon for you. Start > Run > regedit. In the regedit user interface drill down as follows: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

You should see folders on the left and some icons and text on the right. In the upper left of the Registry Editor click on Edit > New > String Value. This will create a small dialog box on the right side waiting for your input. Type TrayIcon, hit enter. Now double click on that icon. A dialog box will open. In the dialog box enter the path to avastui.exe, usually on your C:\ drive. In my case the result looks like this and please note the command at the end of the entry: c:\program files\alwil software\avast5\avastui.exe /nogui

Once you enter this string command, click OK. Close the registry editor, restart the computer and you should see the tray icon. Now, it has no choice but to appear until you uninstall avast or get a version of avast that changes the path to the command file. Works for me, hope it does well for you.
Title: Re: no avast icon in system tray - windows xp
Post by: zam on December 19, 2011, 06:58:22 AM
So - I have no idea why this is happening, but the icons are now showing up in
both accounts today.

The settings are the same in both accounts.

Resolution 1024x678
Color High 24 bit
Dpi large 120 dpi

 ???
Title: Re: no avast icon in system tray - windows xp
Post by: ady4um on December 19, 2011, 07:09:23 AM
Well, I have no idea either.

Next time this happens, try 96 dpi and 32 bits colors. The screen resolution you are using could potentially be a problem. I'm not sure if it really is a problem in this case, but it could be.

Some screens MUST use a specific screen resolution and screen frequency. This may sometimes influence how you see what is being displayed (correctly or not). I have no idea if this is your case.