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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: Multi on November 20, 2004, 10:58:46 PM
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Hello, can someone help me, please.
I was so impressed with a friends AVAST BART that I have now purchased my own. However, I'm having a problem. Every time I boot with it, the program says "Local Hard Drive is not detected". I thought it might be because I am using Partition Magic but when I booted up on my daughters computer, her HD was not detected either. I am XP Pro, she is XP Home. Any ideas would be appreciated - I am fairly new to computing.
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What controller are you using? IDE/SATA/SCSI?
If SATA or SCSI, you'll most likely need its drivers (you can usually download them from the vendor's website or you have them on a CD that came with the computer). Create the driver diskette (choose drivers for Windows XP) and when booting BART CD, press F6 and you'll be asked to supply the diskette.
Thanks
vlk
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Hello,
Thank you for your response. My controller is IDE. I forgot to mention that I am on AVAST BART v2. My system has SP2 and is working fine.
Any assistance would be appreciated.
Thanks
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I was working on October 28th on a 2 month old Dell Dimension 8400. When I booted B.A.R.T. 2.0.100 it couldn't find the 'C' drive. It turned out the 'C' drive was a S.A.T.A, but when I used the F6 to load the drivers off the 'A' drive floppy, although it showed the, I believe, correct driver and indeed loaded it, it still wouldn't recognize the 'C' dirve.
Later, I tried the same version of B.A.R.T. on my son's home built computer with a S.A.T.A. hard drive, the 'C' drive was recognized immediately, that is without loading any S.A.T.A. driver.
Any help? This could be a problem as more and more S.A.T.A.s come on the market.
(Note: this is the same "article" that I posted in the "BART and Serial ATA Hard Drives" thread earlier.)
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Thank you for your response. My controller is IDE. I forgot to mention that I am on AVAST BART v2. My system has SP2 and is working fine.
What kind of controller is that? I mean, is it integrated on your motherboard - or some kind of external (e.g. PCI) card, such as Promisse, Highpoint, ...
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Hello,
The kind of IDE controller I have is:
Intel(r) 82801BA Bus Master IDE controller. Is this what you wanted to know? I am newish to computers and I got this information from the Device Manager.
Thank you for any assistance.
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Can anybody, anybody help? I'm desperate!
Avast Bart looked so good on my friends comp. I bought my own. A lot of money and I can't get it to work because it wont recognise my hard drive. I haven't been able to get any direct response from support (ok, I know they're busy) and the program wont work .
ANY IDEAS WOULD BE GREATLY APPRECIATED.
mULTI
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Do you happen to have a raid system?
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Hello Eddy,
No, just a standard xp IDE controller for the hard drive.
Multi
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Strange... it sounds like an ordinary controller to me.
When you rightclick the "Intel(r) 82801BA Bus Master IDE controller" item in Device Manager, select "Properties", switch to "Driver" page and click on "Driver Details" button - what files are listed below and what does the "Provider" and "File version" say for each of them?
Is there anything special about the partitioning of the drive? How many partititions do you have, what is their size and filesystem?
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It sure looks like a normal IDE driver (INFORMATION) (http://www.intel.com/design/chipsets/manuals/298600.htm)
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Hello Igor/Eddy,
Sorry about delay, wife ill.
Provider: Microsoft
Driver date: 01/07/2001
Driver version: 5.1.2600.1106
Driver details: 5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
Boot drive: C drive=16gs, D drive 60gs. The two partitions made with Partition Magic.
All are NTFS.
Thank yo.
Multi
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I just tried on exactly the same system (at least the same controller and OS) and it works without any problems... :-\
You said the same problem occurs on both your computers - are they the same? (hardware-wise, and their disk configuration / partitioning).
Do you use any other PowerQuest (or is it Symantec now?) tools - something that may set the partitions as "hidden", for example?
I wonder if the problem is in the access to the physical drive, or rather to the partitions... please, try to start DISKPART from the BART CD. It's a command-line tool for disk management. From its command prompt, run the commands
LIST DISK
LIST PARTITION
LIST VOLUME
and let us know their output.
(The program can be exitted using the EXIT command).
Thanks.
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Hello Igor,
Thank you for your response.
My daughter's comp. is XP Home edition, sp1. It has Ide controller, one HD, just "C" drive.
No other PowerQuest tools have been used.
LIST DISK: Status. Size. Free. DYN. GPT.
Disk0 Online 76gb 0b
Disk1 Online 149gb 0b
LIST VOLUME.
Volume Ltr Label FS Type Size Status
Vol 0 D CD-ROM CDFS DVD-ROM 155mb
Vol1 E CD-ROM 0b
Vol2 NTFS Partition 76g Healthy
Vol3 Partition 149g Healthy
LIST PARTITION.
It said, "There is no disk selected to list partitions. Select a disk and try again". I used Disk0 in all permutations but could not get it to show me any partitions. Perhaps I didn't do it right.
Is this any help?
Multi
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Let me make sure: you booted from BART CD and it said that no local drive was detected; still from that BART CD session you started DISKPART and got these results?
The disk selection should probably be in the format
SELECT DISK 0
Anyway, it doesn't matter that much.
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Hello,Igor.
That is absolutely correct. Let me reiterate so that you are in no doubt.
I booted from BART CD and no drive was detected. Obviously, I am unable to use the various tools because of this. The AV program, which I desperately need, states, "Local hard drive is not detected" - and yes, I got all this, and am still getting it, whilst getting "THESE" results in DISKPART.
How are we looking?
Multi
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Just a thought - from the DISKPART output I've noticed that there are no drive letters associated with the disk partitions... How come?
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We are looking puzzled :-\
Obviously, there is no problem with the controller - the disk is accessible, even the NTFS partition is detected; it only doesn't have any letter associated (it is not "mapped").
OK, let's try to get some more info about the partition.
In DISKPART prompt, type the following, please:
SELECT VOLUME 2
DETAIL PARTITION
(and let us know the result)
Thanks!
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Hello,
Select Volume 2
Detail Partition.
Partition 1:
Type: 44
Hidden: Yes
Active: Yes
Are we getting close?
Multi
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Well, yes.
The partition is set to "hidden" - so there's no wonder BART cannot see it.
However, it's not a normal state - there should be some tool (in the original OS... or some kind of boot-manager) that hides the partition. I'm not sure, but I wouldn't expect Windows to boot from a hidden partition...
Do you use any boot-manager? (I can see another disk with an unknown partition type in the DISKPART listing)
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Hello, Igor.
No, I do not use a boot manager.
I have two hard drives.
HD 1= 80g my "C" and "D" drives.
HD 2=160g my "E" and "H" drives.
I partitioned these two hard drives with Partition Magic. Could PM have something to do with this problem?
Thank you.
Multi
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Hello, Igor.
I've just checked Partition Magic. Drives "D" + "E" + "H" give me the possibility to "hide" these drives - so obviously they are in the "unhidden" state. Drive "C" does not give me this option, the "hide" button is greyed out. However, neither does it give me the option to "unhide" so I presume this is "unhidden" as well.
Any help?
Multi
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Hard to say.
Partition Magic can certainly set a partition as hidden (or vice versa) - using the "Hide" or "Unhide" commands. However, I just don't think that Windows could boot from a hidden partition...
When you boot your operating system (i.e. not BART this time) and run DISKPART from there, with the same commands - do you get the same output?
There are other things that confuse me in the listing:
1. There are 2 disks, each with one big partition - which doesn't match what you described. It seems like Windows don't "understand" this partition - see only one big, instead of two real.
2. The partition has type 44. The "normal" value is 07; I searched the Internet and it seems that the partition type 44 is usually somehow connected to Roxio/Norton GoBack - do you (or did you) use such a thing?
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Hello, Igor.
It seems to me that Windows is recognising my partitions and AVAST BART is not.
I ran DISKPART on my own system and here are the results:
LIST DISK: Same.
LIST VOLUME:
Volume Ltr FS TYPE SIZE INFO
Vol 0 F DVD-ROM ob
Vol 1 G CD-ROM 0b
Vol 2 C NTFS Partition 16g System
Vol 3 D NTFS Partition 60g
Vol 4 E NTFS Partition 75g
Vol 5 H NTFS Partition 74g
To be honest, I still have not been able to List Partition.
I have GoBack currently enabled.
Thank you.
Multi
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Well, BART is build on Windows XP, actually - it's the same code. So, it should have the same capabilities as a standalone Window XP system.
However, GoBack replaces the standard boot-sector of the disk with its own - thus making the disk format "non-standard". Unless the computer really boots from the disk (so that the special GoBack code gets loaded and provides the disk access), the drive is inaccessible (or rather - the partition is in unkonwn format).
I really don't know if we can do anything about this... :-\
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Hello, Igor.
You are so right, I disabled GoBack and everything is working ok with AVAST BART.
I have standalone GoBack, v4. Being a newbie, you wont believe the number of minor scrapes this program has quickly got me out of. Is there really no way that I can use the both of them?
Thank you.
Multi
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Perhaps contacting Roxio? It could be they have some sort of driver which you can load in cases like this.
Just a thought. ::)
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Thank you Eddy,
I'll give Symantec (they bought out Roxio) a buzz and see if they can help'
Thank you, Igor.
Thank you, Vik.
Thank you, Eddy.
Multi
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I have never seen or used GoBack - but I believe it works similarly to a boot-manager; so, the necessary piece of code has to be loaded from the boot-sector (which doesn't happen when you don't boot from the drive).
The only other way (I can imagine) would really be a special filesystem driver that would make it possible to access this kind of partition; however, I am not really sure if such a driver exists (i.e. if anybody ever wrote it). And if yes, if they'd be willing to provide it to us (and additionally, if we could include it into BART somehow, even though I think the last part would be the easiest).
Right now, I really don't see how to use BART together with GoBack :(
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Thank you, Igor
I will keep GoBack disabled because AVAST BART is such a great piece of software.
I was a little surprised that that there had not been an earlier query because GoBack is so common. Perhaps your usual AVAST BART customer has little need for GoBack - but I did find it very quick at putting things right.
Thank you for your great help.
Multi :) :)
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I have seen GoBack in action and it is a big help in some cases.
On the newer versions of GoBack I think there is an option when the GoBack splashscreen comes up that ask if you wish to see the drive and boot from floppy or CD. Not in those words but mean the same thing.
You can try that if you wish. Some times the it works and sometimes it doesn't.
The restore in Windows XP does just about the same thing, I takes a snapshot of vital system data and stores it on the hard disk.
Killer Kilgore