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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Xappy on December 10, 2011, 01:53:36 AM

Title: Freezing After Update
Post by: Xappy on December 10, 2011, 01:53:36 AM

I hope this is the correct place to post this. I didn't see a specific Technical Support page.

I just recently switched to Avast from McAfee, and I've noticed a problem. Every time Avast auto-updates, my computer eventually freezes. It's not immediate, but maybe 1-2 minutes later. My computer stops responding to any input, and I have to manually turn it off and back on.

I'm running Windows Vista 32-bit. I don't have any problems like this any other time, and I didn't have any problems before installing Avast.

This is rather frustrating. I'm hoping someone can help me.   :)

Title: Re: Freezing After Update
Post by: ady4um on December 10, 2011, 05:14:44 AM

Have you run the specific removal utility for the exact version of McAfee you used to have?

After uninstalling any other security tool, you should run the specific removal utility so to remove any leftovers that might interfere with your new security software.

Title: Re: Freezing After Update
Post by: Rednose on December 10, 2011, 01:48:55 PM

Uninstallers : http://singularlabs.com/uninstallers/security-software/

Greetz, Red.

Title: Re: Freezing After Update
Post by: iyogisolutions1 on December 10, 2011, 07:25:40 PM

Please run McAfee Consumer Product Removal Tool.You can download that from the following link .


http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Title: Re: Freezing After Update
Post by: norel on December 10, 2011, 08:11:18 PM

After you run the removal tool, search your system for any folders, files, and registry keys that are associated with the McAfee antivirus you had installed and delete them. Even removal tools don't remove everything. If that doesn't fix it, be advised that Avast has been causing this problem on a lot of computers lately. It's mostly on XP though from what I've seen.

Title: Re: Freezing After Update
Post by: Xappy on December 12, 2011, 01:52:15 PM

An update:

I ran the MCPR removal utility, but I had a blue screen error while it was running. After rebooting in safe mode, I tried to run it again, but it wouldn't start.

Fortunately, after contacting their technical support, they were able to finish removing everything. Since then I've had 2 auto-updates for Avast and haven't had any issues. I'm cautiously hopeful that my problem is fixed.

Thank you to everyone who responded.