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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Wouter on December 14, 2011, 07:44:53 PM

Title: Error: Language dll 1033 on Windows 7
Post by: Wouter on December 14, 2011, 07:44:53 PM
Hi,

I recently bought a new pc, I installed Avast 5 on it but every time I start my pc I get the following message: Error: could not detect language dll [1033\UILangRes.dll]
I use the Dutch version of Avast, which I selected while installing.

I looked it up on a forum and discovered that uninstalling might solve the problem, but it won't uninstall either... I cannot remove the files nor start Avast from the menu Start.

So, I'm stuck, anyone who can help me uninstall or tell me how to fix the error?

Thanks!
Wouter
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Pondus on December 14, 2011, 07:49:18 PM
Quote
I installed Avast 5
why 5...when there is 6....or is this a typo    ::)



Quote
I looked it up on a forum and discovered that uninstalling might solve the problem, but it won't uninstall either.
http://www.avast.com/en-no/uninstall-utility


Quote
I recently bought a new pc
OBS: and you must uninstall any previous used or preinstalled AV before installing avast
it is also recomended to clean out any leftovers with a removal tool


run and reboot - Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/




Title: Re: Error: Language dll 1033 on Windows 7
Post by: ady4um on December 14, 2011, 07:56:17 PM
Just download anew the same stable version you previously downloaded, but only from the official website of avast.

Maybe it would be better to download the English original version, and install that. Then reboot, select the new language in the avast main GUI, save and reboot again.

This is probable going to solve it, and a full uninstall is probable not necessary.
Title: Re: Error: Language dll 1033 on Windows 7
Post by: spg SCOTT on December 14, 2011, 08:11:17 PM
Interesting...the numbered folder is related to the language, and 1033 is English.
I believe 1043 is Dutch.

I wonder why it is trying to load the English dll instead...(my best guess would be to load some English components...)

Either way, ady4um's suggestion to install the English version first may prevent this in the future (if it is there, then it can be used ;))
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Wouter on December 14, 2011, 08:50:07 PM
Pondus, I recently dl the newest Avast, so probably is 6.
I tried the uninstall links, both, but since i cannot open Avast (because of the error) I cannot disable its self defence..
On the other hand, I did remove all other AV before installing Avast.

I'll try Ady4um's idea, I'll let you know!

Thanks Guys!
Title: Re: Error: Language dll 1033 on Windows 7
Post by: ady4um on December 14, 2011, 08:54:15 PM
Yes, 1033 is the default, English.

The reason I suggest installing first the English version and then (after reboot), select the alternative language is:

1_ that's the dll language requested in the error message;
2_ some dialog (or whatever other part of avast) may lack of the appropriate translation (specially newish sections / additions), so the default is to use the English text.

After installing the English version (downloaded anew from the official site), reboot, and go to avast main GUI -> settings -> language -> select the language you want -> install -> save settings -> reboot -> test and report back.
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Wouter on December 14, 2011, 09:26:11 PM
After installing the English version (downloaded anew from the official site), reboot, and go to avast main GUI -> settings -> language -> select the language you want -> install -> save settings -> reboot -> test and report back.
So I did, After rebooting my pc (because I had tried, but failed to remove avast, I had to reboot) I got a message in French(??) that my product key had expired. I ignored it since I was going to reinstall.
(Now that I had Avast opened, I could deactivate the auto-protect, but didn't)

I reinstalled the English version, withou any problem.
I rebooted and got the notification again, in French.
When I opened Avast it was partially in French, partially in English.
I installed the Dutch package and rebooted.
After rebooting i could not select another language in Avast.
I reinstalled the Dutch package and then I could select it as A language, no reboot.
I renewed my key right after.

Now it seems to be working just fine, in Dutch.

Thanks again for the help!
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Pondus on December 14, 2011, 10:38:50 PM
Quote
I tried the uninstall links, both, but since i cannot open Avast (because of the error) I cannot disable its self defence..
you dont need to...read it all

Deinstalleer-hulpprogramma
http://www.avast.com/nl-nl/uninstall-utility
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Wouter on December 15, 2011, 01:12:17 AM
Quote
you dont need to...read it all

Deinstalleer-hulpprogramma
http://www.avast.com/nl-nl/uninstall-utility
Ok, You're right, forgot to mention that.
Thanks anyway
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Rednose on December 15, 2011, 03:33:15 AM
Hi Wouter  :)

Although your problem seems to be solved, it is still important to follow Pondus' third advise from his first post here ;)

Greetz, Red.
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Wouter on December 18, 2011, 06:06:41 PM
Hey Red,

You refer to cleaning out leftovers with a removal tool?
Any advice in a tool that would get the job done? (I'm kinda carefull downloading stuff onto my pc, so I'd like to have one I can trust)

Thanks for the advice!
Wouter
Title: Re: Error: Language dll 1033 on Windows 7
Post by: iYogisolutions1 on December 18, 2011, 06:17:55 PM

You refer to cleaning out leftovers with a removal tool?


You can download the removal tools for the respective antiviruses from the following link

http://singularlabs.com/uninstallers/security-software/

Title: Re: Error: Language dll 1033 on Windows 7
Post by: ady4um on December 18, 2011, 06:21:04 PM
You can download the removal tools for the respective antiviruses from the following link
http://singularlabs.com/uninstallers/security-software/

Which is the same as what Pondus posted, but seems that the OP didn't "catch" it.
Title: Re: Error: Language dll 1033 on Windows 7
Post by: Wouter on December 18, 2011, 06:37:46 PM
Which is the same as what Pondus posted, but seems that the OP didn't "catch" it.
I got that allright, but it'll just remove Avast from my pc.. Or does it as well remove any other leftover?

Greets,
Wouter
Title: Re: Error: Language dll 1033 on Windows 7
Post by: iYogisolutions1 on December 18, 2011, 07:16:12 PM
Which is the same as what Pondus posted, but seems that the OP didn't "catch" it.
does it as well remove any other leftover?

Greets,
Wouter


After removing avast with that tool ,check for any left overs of Avast in Program files,Application data (program data) and also for other security softwares (if you had).
Title: Re: Error: Language dll 1033 on Windows 7
Post by: ady4um on December 18, 2011, 08:56:42 PM
Which is the same as what Pondus posted, but seems that the OP didn't "catch" it.
I got that allright, but it'll just remove Avast from my pc.. Or does it as well remove any other leftover?

I think you are mixing things/posts here. One thing is removing avast's leftovers following the instructions from http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility).

What Pondus also posted, in REPLY#1, was that you probably have/had some other pre-installed antivirus. You should uninstall that antivirus, and whether you actually got to use it ever, or disabled it immediately, you should anyway run the respective removal utility for that other antivirus, the one pre-installed in your system (like, for example, Norton Symantec, or any other).

For that other antivirus, that most probably left you with remnants, you should review if you already uninstalled it from "Add/Remove Programs", then reboot, and then read the appropriate instruction in the respective "info" link (according to that other antivirus), located at http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/). With the respective info, run the respective removal utility for that other pre-installed antivirus.

Then, when your system is really free from conflicts, install avast anew (clean latest stable install, with no previous registry keys, no "avast" folders, no "alwil" folders), reboot, report back, and if there is still another problem, then we can give you more instructions.

Let's hope we were clear enough this time.
Title: Re: Error: Language dll 1033 on Windows 7
Post by: YoKenny on December 18, 2011, 09:30:42 PM
Let's hope we were clear enough this time.

I think it is about time iYogisolutions1 is sent to the dustbin as they have no clue of how to help.