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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: megapancake on December 18, 2011, 03:38:38 AM

Title: Can't install avast
Post by: megapancake on December 18, 2011, 03:38:38 AM
Win Vista get this error
"The application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail." Help?
Title: Re: Can't install avast
Post by: Pondus on December 18, 2011, 03:44:07 AM
what AV did you use before ?
have you uninstalled it before installing avast ?
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 03:45:33 AM
I had AVG before, its been removed fully. My older PC has died so im using a laptop. I could get the specs if that would be handy fo you people
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 18, 2011, 03:47:56 AM
Hi,

  Did you remove AVG using the removal tool from AVG?
Title: Re: Can't install avast
Post by: Pondus on December 18, 2011, 03:49:20 AM
have you run the AVG removal tool so any leftovers are gone ?

also, was you computer deliverd with a preinstalled AV when new ?
if so you run the removal tool for that one also


run and reboot - Uninstallers for Security Software
http://thewebatom.net/uninstallers/security-software/
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 03:49:59 AM
I'll reboot now, that may be the problem. 10 mins.
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 18, 2011, 03:52:26 AM
Hi,

  If you still facing the problem, please update us with the version of avast! and Details about your Operating system.
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 03:57:29 AM
Re-installing. In running windows vista 32 bit Advent.
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 18, 2011, 04:00:55 AM



Okay great.. Please update us with the results..
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 04:11:50 AM
Same error. >.<
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 18, 2011, 04:19:05 AM
Okay. So you need to follow the below steps now..

1) Download the Visual C++ 2008 redistributable package

   You can download it from
      hxxp://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5582
2) Click on Save File and save it to the desktop
3) Double click on the downloaded file (vcredist_x86.exe)
4) Click on Run
5)Follow the on screen instructions to complete the installation process
   Try to start the Avast and update us with results..
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 04:22:09 AM
error 1935 while installing c++ AUGHHH
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 18, 2011, 04:30:16 AM
Okay.. It is due to errors from failed Windows Update..

Do one thing. Download and run this MS Fixit..

http://support.microsoft.com/default.aspx?scid=kb;en-us;946414

Try to install the Visual C++ 2008 redistributable package again and update us back.
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 04:50:17 AM
Removed the registry keys as needed, no results. same fudging error.
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 18, 2011, 04:56:17 AM
Hmm.. :(

Okay. Try to run the Windows Update. Let us know does it happen without fail. If you get any errors, give us the complete details with the error.
Title: Re: Can't install avast
Post by: true indian on December 18, 2011, 04:56:49 AM
if finished with fixit do a reboot and try again
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 04:00:02 PM
Error while updating: 80073712
I'm not having any luck am i :/
Title: Re: Can't install avast
Post by: megapancake on December 18, 2011, 04:20:22 PM
Having to use MSE till i can fix this  :'(
Title: Re: Can't install avast
Post by: Para-Noid on December 18, 2011, 08:16:44 PM
Why is everybody else helping when Pondus, with more experience, is already helping?  ???
Title: Re: Can't install avast
Post by: Para-Noid on December 18, 2011, 08:19:11 PM
Okay. So you need to follow the below steps now..

1) Download the Visual C++ 2008 redistributable package

   You can download it from
      hxxp://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5582
2) Click on Save File and save it to the desktop
3) Double click on the downloaded file (vcredist_x86.exe)
4) Click on Run
5)Follow the on screen instructions to complete the installation process
   Try to start the Avast and update us with results..
Why go to all that trouble when you "don't" have all the details?  ???
Wouldn't it be better to find the cause and fix that? Then go from there?  ???
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 19, 2011, 02:42:42 AM
Error while updating: 80073712
I'm not having any luck am i :/

megapancake..

It seems the Windows Modules Installer is been corrupted. That is the reason why you are unable to install both VC++ and Windows Updates.

So we need to fix the Windows Modules Installer services.

1) We need to download TrustedInstaller.reg and TrustedInstaller.exe from
   http://www.vistax64.com/attachments/tutorials/16945d1257340284-windows-update-error-80070424-trustedinstallerx86.zip  

Sometimes you will need Psexec.exe file contained in PsTools if you have any trouble with importing   fix to registry.

  You can download Psexec.exe from
  http://technet.microsoft.com/en-us/sysinternals/bb897553

2) Take ownership of C:Windows\Servicing folder
3) Add your account to full control
4) Place TrustedInstaller.exe in C:WindowsServicing folder
5) Import fix to registry attached (just double click on TrustedInstaller.reg file)
   Note: if it return error 'Acess denied' the best way to workaround it, import this fix from SYSTEM   account

6) Download PsTools (from the link which we provided in step 1)
7) Extract psexec.exe file from it
8 ) Place it in C:Windows\System32 folder
9) Click Start then click Run
10) Type cmd.exe then press enter
11) Right click on cmd.exe run as administartor
12)  Type the following then press enter:
     psexec -s -i -d regedit

13) Click File then click Import
14) Go to stored file TrustedInstaller.reg
15) Choose the file then click apply
16) Restart your computer
    Note: If everything work fine now restore original permissions to C:WindowsServicing folder

17) Remove your account from permissions to Servicing folder
18) Restore ownership of Servicing folder back to 'NT ServiceTrusted Installer'

Try to install VC++ and update us back.
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 19, 2011, 02:49:14 AM

2) Take ownership of C:Windows\Servicing folder
3) Add your account to full control


If you dont know how to take the ownership of C:Windows\Servicing folder, please let us know.
Title: Re: Can't install avast
Post by: megapancake on December 19, 2011, 05:22:11 PM
Yeah, I dont know how.
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 20, 2011, 12:34:42 AM
Okay for taking the ownership of a particular folder..

1) Locate folder. Right-click folder, select 'Properties'.

2) Click 'Security' tab.
 
3)From 'Permissions', click 'Advanced'.

4)Click 'Owner' and  Click 'Edit'.

5) In 'Change owner to', select user account that you need to assign the ownership. Click 'Apply'. Click 'OK'. Click 'OK'. Click 'OK'.

Once you chaged the ownership to your user account, in the 'Security' tab you need to provide Full Control to the folder and Click on OK.

Hope you got the point. If you still have doubts, post back..
Title: Re: Can't install avast
Post by: megapancake on December 24, 2011, 05:54:50 PM
theres no .reg in the .zip.... ><
Title: Re: Can't install avast
Post by: Para-Noid on December 24, 2011, 09:54:13 PM
theres no .reg in the .zip.... ><

Would you like to start over and get your issue resolved...properly?  ???
Before iyogi really screws it up.  ???
Title: Re: Can't install avast
Post by: megapancake on December 24, 2011, 11:55:34 PM
you couldnt screw it up anymore. this pc is just dieing
Title: Re: Can't install avast
Post by: iyogisolutions1 on December 25, 2011, 12:21:49 AM



You can get the reg file from the below link

http://www.vistax64.com/attachments/tutorials/16947d1257340458-windows-update-error-80070424-trustedinstallerfix.zip
Title: Re: Can't install avast
Post by: cruDE on December 25, 2011, 01:33:40 AM

@Para-Noid :- If you do not have any resolution to fix the problem then don't criticize or misguide groups who are trying to assist others.

@megapancake :- The solutions suggested by iYogisolutions1 should be effective & if the last suggestion recommended is not working then you should be reinstalling the windows.

Cheers..
Title: Re: Can't install avast
Post by: Para-Noid on December 25, 2011, 01:38:33 AM
you couldnt screw it up anymore. this pc is just dieing
Let's get some info before jumping to conclusions. What is your OS? What security software do you have
or "ever" had? If uninstalled, how was it uninstalled? Security software includes anti-virus, anti-malware,
anti-spyware and firewalls. Are you using Windows firewall and/or Windows Defender? As far as the distributable package that iyogi is wanting is if I'm not mistaken is included with the avast file.
Also use a good cleaner like CCleaner to clean your HDD and registry. The link is below.  :)

http://filehippo.com/download_ccleaner/
Title: Re: Can't install avast
Post by: Para-Noid on December 25, 2011, 01:50:48 AM

@Para-Noid :- If you do not have any resolution to fix the problem then don't criticize or misguide groups who are trying to assist others.
Take a look at http://forum.avast.com/index.php?topic=90627.msg720791#msg720791
Pondus, who has a lot more experience than most people, was doing just that before iyogi jumped in.  ;D
If you follow the forums you will find that iyogi usually leaps before looking. iyogi has this never ending desire to "not" making things better. Only worse. I am "not" criticizing anyone. iyogi is doing enough misguiding for all of us.  :)
Title: Re: Can't install avast
Post by: Para-Noid on December 25, 2011, 03:32:22 AM
@ the OP

I sent a message to essexboy. He will probably give you the more help than me.
But, do provide the info I requested. It might be tomorrow as it's late in the UK.
Please have patience. We will figure it out.  :)
Title: Re: Can't install avast
Post by: megapancake on December 25, 2011, 04:27:50 AM
i appreciate that. thanks
-mike
Title: Re: Can't install avast
Post by: Para-Noid on December 25, 2011, 05:40:55 AM
I'm going to log off. But please supply the requested info.  :)
Title: Re: Can't install avast
Post by: ady4um on December 25, 2011, 11:29:13 AM
@megapancake,

I'm not going to get into who knows what or if other suggestions were correct or not.

What I can do is read your topic. You have mentioned other antiviruses being installed, whether currently or before. If I'm not mistaken, you mentioned having used AVG in the past and also MSE.

If you haven't yet, you should uninstall both before installing avast. After the uninstall, and sill before installing avast, you should run the respective removal utilities for each of those (and for any other you ever had) so to remove any potential conflicts.

A partial list of specific removal utilities for security tools is located at http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/). Review the list, read the appropriate info, download the respective removal utilities and follow the appropriate instructions. After each removal, please reboot before running additional utilities.

All this may or may not solve your original problem completely. Your system may have additional issues. But in any case, it is very recommended to remove any remnants of security tools before installing new ones.

Please report back when you are done (or if you have additional questions).
Title: Re: Can't install avast
Post by: essexboy on December 26, 2011, 10:35:36 AM
I have come across this side by side thing before - somewhere in the forums ...  But I can't find it at the moment..  I will continue searching

It is a software problem, as far as I can remember and was related to win2k
Title: Re: Can't install avast
Post by: AdrianH on December 26, 2011, 10:56:54 AM
http://forum.avast.com/index.php?topic=74510.msg683270#msg683270


http://forum.avast.com/index.php?topic=89869.0


http://forum.avast.com/index.php?topic=84502.0


http://forum.avast.com/index.php?topic=70605.0


http://forum.avast.com/index.php?topic=63594.0
Title: Re: Can't install avast
Post by: essexboy on December 26, 2011, 01:19:40 PM
Ta  ;D
Title: Re: Can't install avast
Post by: megapancake on December 26, 2011, 08:29:14 PM
If you read my posts you would realise that because avast wont install i had to install mse cause i want to have an av. i did fully ininstall avg but ill try it again >.>
Also, what is win2k?
Title: Re: Can't install avast
Post by: ady4um on December 26, 2011, 09:31:26 PM
I'll say it again (and you should re-read the relevant post): uninstall is not enough; uninstall is not the same as the removal utility.

You need to uninstall, reboot, removal utility, reboot.

BTW, Win2k is Windows 2000 (a version of Windows), which needs also SP4 + RU1 for avast to work. If your version of Windows is not Windows 2000, then part of those links are not relevant.
Title: Re: Can't install avast
Post by: megapancake on December 26, 2011, 09:41:23 PM
I have. as ive said ive ran the utility and im not removing mse till this is fixed. also, im running vista and i cant reinstall it
Title: Re: Can't install avast
Post by: megapancake on December 26, 2011, 11:43:10 PM
i hate to double post but i cant do anything. i cant play my new games or anything.
Title: Re: Can't install avast
Post by: ady4um on December 27, 2011, 07:08:16 AM
Have you read the links posted by AdrianH? You need to install the package mentioned there. Generally, avast's installation would also install it for you if it is missing in your system. For some reason, it didn't happen.

About MSE and AVG (or whatever other antivirus), you shouldn't use 2 resident antivirus tools simultaneously, as they conflict between each other. That's why, to solve conflicts, you need to uninstall the others, and remove their remnants.

About Vista, do you have SP1 and SP2 installed? Check it at Control Panel -> System and Maintenance -> System. Also check there that you have Windows already validated / activated. Any other Windows Updates available for your system? Check for them and apply them (and then reboot and re-check for more).

About new games, first you should have your antivirus installed and working. That's the main topic here. If you have avast installed and working, then we can move on to solve some connection problem, or firewall rules, or whatever else. Or maybe we have some misunderstanding here?
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 06:22:09 PM
please read my posts. i cant run windows updates and i FULLY REMOVED AVG AND IM NOT UNINSTALLING MSE TILL ITS FIXED. I AM NOT SURFING THE WEB WITH NO AV.
Title: Re: Can't install avast
Post by: Lisandro on December 27, 2011, 06:30:22 PM
Download avast when you're running MSE. Go offline. Uninstall MSE. Install avast offline. Boot. Go online again.
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 07:05:42 PM
if only it was that easy. i ahve tried that and deleting mse fully then installing avast. No results just the same error.
Title: Re: Can't install avast
Post by: essexboy on December 27, 2011, 07:37:03 PM
If you cannot update windows that would suggest an infection of some sort

Please follow the stpes here http://forum.avast.com/index.php?topic=53253.0
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 08:14:21 PM
its not malware, its a clean pc. I cant run any .msi's so i assume is a corrupt one. Also, mbam has found nothing. further proof that its not malware is the c++ install wont work. or saints row the third. awsmbr just gave my pc the BSOD. Thanks alot  >:(
Title: Re: Can't install avast
Post by: essexboy on December 27, 2011, 08:39:29 PM
If it is a clean PC how do you have so many problems ?

The BSOD is not a problem as the system will restart, at what stage did you get the BSOD ?
Title: Re: Can't install avast
Post by: Pondus on December 27, 2011, 08:44:34 PM
Quote
Also, mbam has found nothing
it proves nothing as MBAM is a specialised tool targeting limited types of malware.....and no security program have 100% detection
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 08:45:49 PM
I dont know what stage because i was watching TV but this pc hasnt downloaded anything but its a few years old and it had a harddrive error a while ago corrupting somethings.
Title: Re: Can't install avast
Post by: essexboy on December 27, 2011, 08:49:21 PM
Quote
harddrive error a while ago corrupting somethings.
Have you run a checkdisc to resolve the errors ?
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 08:54:12 PM
yes, it was a few things. It fixed all the problems (or so i thought till i tried to install c++ for avast, avast, saints row 3) and i get an error code while trying to update windows, dunno if it will help though : 80073712
Title: Re: Can't install avast
Post by: essexboy on December 27, 2011, 09:01:46 PM
If you have a 32bit Vista then from the following page download and run the MS file http://support.microsoft.com/kb/947821
All supported x86-based versions of Windows Vista

Then retry windows updates
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 09:05:30 PM
downloading the file. thanks essex.
Still installing. its been installing hotfix for windows for ages
Title: Re: Can't install avast
Post by: megapancake on December 27, 2011, 09:26:06 PM
i might have figured out why it cant get updates. my date and time is wrong...
Title: Re: Can't install avast
Post by: bob3160 on December 27, 2011, 09:41:42 PM
i might have figured out why it cant get updates. my date and time is wrong...
That could explain lot's of things.
Title: Re: Can't install avast
Post by: !Donovan on December 27, 2011, 09:45:30 PM
i might have figured out why it cant get updates. my date and time is wrong...
That could explain lot's of things.
+1

Quote From Microsoft:
If time synchronization fails the date set on your computer is inaccurate. Internet time servers will not synchronize your clock if the date is incorrect. Ensure that the date is set correctly in Date and Time Properties in Control Panel.

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_date_it_overview.mspx?mfr=true
Title: Re: Can't install avast
Post by: Para-Noid on December 28, 2011, 12:26:43 AM
To all who are helping...Thanks!  :)