Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Danny roman on December 20, 2011, 04:16:00 PM

Title: Help
Post by: Danny roman on December 20, 2011, 04:16:00 PM: Hi there can someone please help?

I've recently purchased avast antivirus pro and after install its failed to work after restarting windows
Seemed to revert back to trial version? As I was using a paid version not a trial.

To cut a long story short I contacted iyogi and they can't fix the issue after looking at my pc twice.
I've sent 5 emails requesting a refund as avast just won't work for me and I'm getting nowhere with regards to my refund :-[

I've since uninstalled the software and using something else..

Any suggestions.

Thanks.
Title: Re: Help
Post by: iyogisolutions1 on December 20, 2011, 04:21:34 PM: Hi,

I would like to apologize for the experience you had with iYogi. Could you please let me know your email address (or the iYogi Account ID )that you have registred with us ,so that we can go ahead and research on the same and will get back to you as soon as possible.

Regards,

iYogi Tech Support Team
Title: Re: Help
Post by: Pondus on December 20, 2011, 04:22:59 PM: what AV did you use before installing avast ?
was your computer delivered with a preinstalled AV ?
have you removed it before installing avast ?
Title: Re: Help
Post by: Danny roman on December 20, 2011, 04:31:11 PM: Quote from: iYogisolutions1 on December 20, 2011, 04:21:34 PM
Hi,

I would like to apologize for the experience you had with iYogi. Could you please let me know your email address (or the iYogi Account ID )that you have registred with us ,so that we can go ahead and research on the same and will get back to you as soon as possible.

Regards,

iYogi Tech Support Team
. My email is johnhird@blueyonder.co.uk
Title: Re: Help
Post by: Danny roman on December 20, 2011, 04:33:30 PM: Quote from: Pondus on December 20, 2011, 04:22:59 PM
what AV did you use before installing avast ?
was your computer delivered with a preinstalled AV ?
have you removed it before installing avast ?

Hi it's a brand new system nothing on it just windows.

The avast after restart kept going back to a trial version dropping my licence out..
Iyogi have twice tried to fix but can't.
Title: Re: Help
Post by: CraigB on December 20, 2011, 04:42:31 PM: Quote from: Danny roman on December 20, 2011, 04:33:30 PM
Quote from: Pondus on December 20, 2011, 04:22:59 PM
what AV did you use before installing avast ?
was your computer delivered with a preinstalled AV ?
have you removed it before installing avast ?

Hi it's a brand new system nothing on it just windows.

Not even a preinstalled AV that comes with all new computers except custom built desktops.

I wouldn't be posting my email address on the forum unless you dont mind it being harvested by spammers.
Title: Re: Help
Post by: Danny roman on December 20, 2011, 04:43:13 PM: Does anyone have a UK phone number for avast so I can't talk to someone?

Thanks
Title: Re: Help
Post by: iyogisolutions1 on December 20, 2011, 05:00:38 PM: Quote from: Danny roman on December 20, 2011, 04:31:11 PM
Quote from: iYogisolutions1 on December 20, 2011, 04:21:34 PM
Hi,

I would like to apologize for the experience you had with iYogi. Could you please let me know your email address (or the iYogi Account ID )that you have registred with us ,so that we can go ahead and research on the same and will get back to you as soon as possible.

Regards,

iYogi Tech Support Team
. My email is johnhird@blueyonder.co.uk

We got your details.

Please provide your contact number and alternate number so that we can call back you as soon as possible.

Please provide an ideal time for the callback with your TIMEZONE .

You can send a Personal Message to us.
Title: Re: Help
Post by: Danny roman on December 20, 2011, 07:08:16 PM: how can i send you a private message as i dont want to put my personal details on forum.

thanks.
Title: Re: Help
Post by: ady4um on December 20, 2011, 07:20:37 PM: To use the PM you need 20 posts. The most logic method would be for iYogi to contact using your email (that shouldn't be left public BTW).

If you are still interested in solving the problem with avast, I'm sure several frequent forum members would be able to guide you.
Title: Re: Help
Post by: Arizona on December 20, 2011, 07:37:06 PM: Just put stop payment on credit card.
Title: Re: Help
Post by: essexboy on December 20, 2011, 09:08:42 PM: The simple solution would be to uninstall Avast, run the removal tool and then do a fresh install
Title: Re: Help
Post by: Danny roman on December 21, 2011, 01:10:10 AM: I've done this and still won't work. I'm hopefully now in the process of a refund fingers crossed.

Thanks for your reply
Title: Re: Help
Post by: Danny roman on December 21, 2011, 01:19:05 AM: According to avast their products come with a 30 day money back guarantee.?

How does this work?

As I've sent 5 emails and heard nothing.....?
Title: Re: Help
Post by: DavidR on December 21, 2011, 01:31:44 AM: What address did you use ?
The right one would be sales (at) avast (dot) com; you will need to give them information on the purchase, date, email address used, purchase/transaction reference, etc.

The stuff from the email you should have got from digital river (element 5), who handle the purchase process if you purchased through the avast.com web site.
Title: Re: Help
Post by: Danny roman on December 21, 2011, 08:56:30 AM: cheers... i spoke with iyogi and they said it was orders (at) avast.com

thanks tho
Title: Re: Help
Post by: DavidR on December 21, 2011, 01:42:25 PM: You're welcome, I think you will have a better response on that email.
Title: Re: Help
Post by: Danny roman on December 21, 2011, 11:03:50 PM: Thanks David I'm getting a refund.
Title: Re: Help
Post by: DavidR on December 21, 2011, 11:13:01 PM: No problem, glad I could help, only a pity that you couldn't get it working.
Title: Re: Help
Post by: Danny roman on December 22, 2011, 10:45:04 PM: Yeah mate it was :-\. It looks like a very good program.

But cheers anyway..