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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: PMaff on December 28, 2011, 01:13:36 AM

Title: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 28, 2011, 01:13:36 AM
I tried manual update from today at
http://www.avast.com/download-update
"avast! 5 & 6 series VPS update, size 31MB"
md5sum of update file: 5b42c5301af3c71357441d877c2b6a3a
but Avast only says that the last successful update
was Dec 16th.
Reboot did not change that.
I am using 6.0.1367 on windows 7 Ulitmate 64 Bit.

Tried uninstall and got that "setiface error has occured:2"
but was able to uninstall and reinstall 6.0.1367.
Installed manual updates from Dec 16th and today and still Avast says that
the last update was Dec 16th.
Update file from Dec 16th has md5sum :  8c160d30c01b2bd5b199ba6bf104c13e
 ???
What is going on here?

Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 29, 2011, 02:26:43 PM
I also tried the manual update from yesterday on a
XP SP3 machine and got:
(http://img6.imagebanana.com/img/alepywgi/thumb/avastupdatefails28122011.JPG) (http://www.imagebanana.com/view/alepywgi/avastupdatefails28122011.JPG)

Any ideas?
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 29, 2011, 02:31:35 PM
Are you in an offline computer?
The manual updates suffer a bug in December. Maybe it's not completely solve (yet).
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 29, 2011, 03:15:17 PM
Are you in an offline computer?
The manual updates suffer a bug in December. Maybe it's not completely solve (yet).
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

For various reasons I am currently offline with both machines.
I tried the repair already with the Win 7 installation (I wrote that in my
previous posting). That did not help.

It looks like the manual update (avupdate-files or 6.0.1367)
are buggy, at least since Dec 16th.
I hope the Avast people take care of that otherwise I will have to
take another AV solution when my Avast abo ends next month.

Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 29, 2011, 03:18:44 PM
It looks like the manual update (avupdate-files or 6.0.1367)
are buggy, at least since Dec 16th.
Yes, the offline updater suffered from a bug and, maybe, it's not fully solved (yet).
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 29, 2011, 04:36:33 PM
I tried the repair already with the Win 7 installation (I wrote that in my
previous posting). That did not help.

Just to make it clear, you need to reboot after the repair before testing or getting to any conclusions.

Quote
It looks like the manual update (avupdate-files or 6.0.1367)
are buggy, at least since Dec 16th.

I also tried the manual update from yesterday on a XP SP3 machine

Have you tried downloading a more recent full VPS from the official site http://www.avast.com/download-update (http://www.avast.com/download-update)? I mean, yesterday's VPS failed, but maybe a new VPS could be working correctly.

There are other few reports that the VPS are failing again, but downloading a newer VPS from the official site should be also part of the tests. Please delete the browser's cache before you download the file, and reboot before applying (running) it.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 29, 2011, 07:10:00 PM
I tried the repair already with the Win 7 installation (I wrote that in my
previous posting). That did not help.

Just to make it clear, you need to reboot after the repair before testing or getting to any conclusions.

Quote
It looks like the manual update (avupdate-files or 6.0.1367)
are buggy, at least since Dec 16th.

I also tried the manual update from yesterday on a XP SP3 machine

Have you tried downloading a more recent full VPS from the official site http://www.avast.com/download-update (http://www.avast.com/download-update)? I mean, yesterday's VPS failed, but maybe a new VPS could be working correctly.

There are other few reports that the VPS are failing again, but downloading a newer VPS from the official site should be also part of the tests. Please delete the browser's cache before you download the file, and reboot before applying (running) it.

I always reboot after uninstalling or installing any AV software.
I also rebooted this time after reinstall and before installing new updates manually.


I tried the current vpsupd.exe with md5
c7d3d9581c644053bf5bc9b9a3dc91e5
The XP machine gives an error (see above).
The Win 7 Ultimate machine does not give an error but Avast still says
that the last update is from Dec 16th and that all is ok.

Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 29, 2011, 08:06:10 PM
Several different comments.

First, please stop using the "quote" when unnecessary.

I mentioned the reboot for the repair action, since many users simply report "it doesn't work" but they forget to reboot after the repair. If you indeed rebooted after the repair (which is similar but not exactly the same as an installation), then we move on.

About the MD5, it is not necessary for use. We are all common users trying to help, and the MD5 is not officially published.

The picture you posted is not in English, so the exact error message is not understandable for me.

There is a simple way to be sure the download itself is not corrupted, which is the first step even before trying to apply the update. Just like with the MD5, instead use the valid certificate.

Select the vps installer file, right click -> properties -> digital signatures. Is the valid signature of avast there? Review the dates, both in the certificate and in the properties.

Only if the data in those places is valid, then the download is valid.

About the date of the current definitions in your avast, if you are not able to apply updates since 2011DEC16, then that's the date avast would report to you.

If I understood correctly, you can't perform a normal on-line update in this same system, so if the VPS has a valid certificate with a valid date but it still can't be applied (and you OS is working correctly), then only some Avast Team member has to answer if indeed the full VPS for off-line updates is working correctly or not.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 29, 2011, 10:27:56 PM
PMaff, please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 11:17:41 AM
@quote: I simply used the "Quote" button of the forum in the above case.
        If that is wrong, then the "Quote" button does something wrong. ???
        I left away the quote this time to be sure.

@md5: ok, it was just me trying to help, simply forget it.

@signature: checked the signature for the update from Dec 29th and it seems to be ok.
The vpsupd.exe from yesterday also did not work.

@reboot: I rebooted after uninstall and after install. I did not repair!

Yesterday I tried repair and this did not work with 6.0.1367.
So I uninstalled 6.0.1367,
rebootet,
installed an older version that was ok: 6.0.1289.
Rebooted.
Installed the vpsupd.exe from Dec 16th, all was ok.
Then I installed 6.0.1367,
rebooted.
Installed vpsupd.exe from Dec 16th.
Rebooted just to be on the safe side.
Now version 6.0.1367 showed me that the update from Dec 16th is too old (red)
which was not shown before!
But 6.0.1367 said that my computer is safe.  ???
I tried to install the vpsupd.exe from Dec 18th and I got the following error:
(http://img6.imagebanana.com/img/x9c1mf9m/thumb/ErrorcodesUpdate18122011.jpg) (http://www.imagebanana.com/view/x9c1mf9m/ErrorcodesUpdate18122011.jpg)

Today I tried repair with 6.0.1367 and this time it worked.
Now vpsupd.exe from Dec 16th is shown as ok=green. (?) ???

If I try the update vpsupd.exe from Dec 29th nothing happens.
Same thing for todays vpsupd.exe.

Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 11:39:46 AM
If I try the update vpsupd.exe from Dec 29th nothing happens.
Same thing for todays vpsupd.exe.

So, to summarize, for the VPS of 2011DEC18, it shows you the above error, and the current VPS 2011DEC29 shows you nothing, but it doesn't apply the update either.

AVAST TEAM NEEDS TO GET INVOLVED!!!
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 11:43:12 AM
PMaff, please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

I take the last items from today
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 11:46:49 AM
Using Windows Vista: install SP2!!!! (and other Windows Updates).
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 11:55:38 AM
Using Windows Vista: install SP2!!!! (and other Windows Updates).

It is Windows 7 Ultimate SP1 with some updates:
(http://img6.imagebanana.com/img/s1mypj5s/thumb/SystemInfoWin7UltSP1.jpg) (http://www.imagebanana.com/view/s1mypj5s/SystemInfoWin7UltSP1.jpg)

Maybe Avast does not recognize the correct Windows version?
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 12:02:06 PM
Maybe Avast does not recognize the correct Windows version?

I don't know. The setup should identify the correct Windows version, since according to the Windows version avast behaves differently (some features are exclusive for Windows Seven, for example).

Pleas open a cmd prompt and run "ver". Which exact version do you get?

(Note that it is still possible that the full VPS is failing anyway, and this might be an additional issue.)
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 12:12:36 PM
Maybe Avast does not recognize the correct Windows version?

I don't know. The setup should identify the correct Windows version, since according to the Windows version avast behaves differently (some features are exclusive for Windows Seven, for example).

Pleas open a cmd prompt and run "ver". Which exact version do you get?

(Note that it is still possible that the full VPS is failing anyway, and this might be an additional issue.)

(http://img6.imagebanana.com/img/sel0xcbx/thumb/WindowsVersion.jpg) (http://www.imagebanana.com/view/sel0xcbx/WindowsVersion.jpg)
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 12:20:47 PM
Yes, 6.1.7601 is your Windows system. The log you posted is clearly stating Vista SP1 6.0.6001.

I wonder now if the problem is the full VPS installer not recognizing the correct system, or maybe failing on Windows Seven x64 systems. ???

I don't know the specific systems the other few users reporting VPS problems these days are using, but in any case Avast Team needs to find out whats going on and comment on it.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 12:25:25 PM
Yes, 6.1.7601 is your Windows system. The log you posted is clearly stating Vista SP1 6.0.6001.

I wonder now if the problem is the full VPS installer not recognizing the correct system, or maybe failing on Windows Seven x64 systems. ???

I don't know the specific systems the other few users reporting VPS problems these days are using, but in any case Avast Team needs to find out whats going on and comment on it.

As I said:
"30.12.2011      11:10:50.000    1325239850      (null)  Operating system: Windows Vista ver 6.0, build 6000, sp 1.0 x64"
is completely wrong.

Maybe we can ask the other users or merge this thread
with "Error manual update"?

Anybody from the AVAST team here?
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 30, 2011, 12:29:08 PM
Something weird here:
1. Bad Windows version detection.
2. Access error.

But, I wish I could see "all" the lines of the log and not a stripped version of them.
Maybe you could upload to a free file storage service and post here the link to it. Thanks.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 12:32:16 PM
Something weird here:
1. Bad Windows version detection.
2. Access error.

But that's in addition to the possibility of the full VPS indeed having some problem, independently (or not) of the wrong report of Windows version.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 12:33:55 PM
Something weird here:
1. Bad Windows version detection.
2. Access error.

But, I wish I could see "all" the lines of the log and not a stripped version of them.
Maybe you could upload to a free file storage service and post here the link to it. Thanks.

I do not understand what you mean by "stripped version"?
I copied the last part of today starting with
Code: [Select]
30.12.2011      11:10:50.000    1325239850      (null)  Started: 30.12.2011, 11:10:50
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 30, 2011, 12:36:31 PM
But that's in addition to the possibility of the full VPS indeed having some problem, independently (or not) of the wrong report of Windows version.
Sure. The problem *could* be on the updater.
Maybe if he runs the internal update (repair of Control Panel will work), we can compare the logs.

I do not understand what you mean by "stripped version"?
Are you using this file? C:\ProgramData\AVAST Software\Avast\log\Setup.log
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 12:40:23 PM
But that's in addition to the possibility of the full VPS indeed having some problem, independently (or not) of the wrong report of Windows version.
Sure. The problem *could* be on the updater.
Maybe if he runs the internal update (repair of Control Panel will work), we can compare the logs.

I do not understand what you mean by "stripped version"?
Are you using this file? C:\ProgramData\AVAST Software\Avast\log\Setup.log


Yes, C:\ProgramData\AVAST Software\Avast\log\Setup.log
Shall I save that to some other place and try another repair?
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 30, 2011, 12:41:51 PM
Shall I save that to some other place and try another repair?
No need for that. The new (internal) repair will append the log at the end of it.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 12:56:07 PM
I may have missed it, but I didn't see any VPS updates in the log besides the one for 2011DEC16, which according to the posts was successful after the latest repair and reboot.

So, if the VPS full update was reporting that info in the same log, I have not seen those attempts for 2011DEC29 or 2011DEC30 in it.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 12:57:41 PM
Shall I save that to some other place and try another repair?
No need for that. The new (internal) repair will append the log at the end of it.

Tried the repair via Windows System Control (it is named different in German),
the Avast dialog comes up,
I select "Repair",
and there I get the error:
(http://img6.imagebanana.com/img/mrsq6gmz/thumb/RepairError30122011.jpg) (http://www.imagebanana.com/view/mrsq6gmz/RepairError30122011.jpg)

Logfile from this error dialog is attached.
That is the point where I made a complete
uninstall, reboot, install, reboot,
vps update with the Dec 16th update,reboot
the last time.

Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 30, 2011, 01:13:33 PM
Something is wrong with the vpsupd.exe.
Nothing is being logged in my computer, no visual return (window) come after I run it... Nothing happens.
I'm sure all the update/repair tasks are being logged.

Let's try two things:
1. chkdsk /F
2. Set proxy to "None" into avast settings.

Reasons for that: the error on signature and the infamous error 0x20000011.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 01:43:37 PM
Something is wrong with the vpsupd.exe.
Nothing is being logged in my computer, no visual return (window) come after I run it... Nothing happens.
I'm sure all the update/repair tasks are being logged.

Let's try two things:
1. chkdsk /F
2. Set proxy to "None" into avast settings.

Reasons for that: the error on signature and the infamous error 0x20000011.

What does that error 0x20000011 mean
and why should I check the disk?
It is a new system where I checked the disk just recently.
I copied all the vpsupd.exe back onto a USB stick and
back on my Linux machine.
vpsupd.exe are ok according to their checksums and
the diff that I made on my Linux machine.
So if the vpsupd.exe would be different from the ones
I downloaded then I would get some error when doing a diff.

Meanwhile I tried all the vpsupd.exe updates.
The following do not show anything, not any visual return window:
2 vpsupd.exe from 2011DEC27
1 vpsupd.exe from 2011DEC29
1 vpsupd.exe from 2011DEC30
These files also do not log into the setup log when executed.

The update from 2011DEC18 finally showed that all is up to date
(although Avast "thinks" that the last update was 2011DEC16)
The part of the log after applying 2011DEC18 is attached.


Edit: I did the disk check, Windows 7 says that all is ok.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 01:53:18 PM
@PMaff,

Independently of the full VPS update, the repair of avast in your system is failing.

You don't need to uninstall it. Just download the setup_ais.exe (not the VPS exe), right click and "run as administrator" so to install it over the current installation. Once the installation finishes, reboot.

After the reboot, the date of the definitions might be old, but at least avast would be repaired.

Trying to fix the definitions updates in your system is not wise if avast itself is not "perfect".

To be clear, I have no way to know if you current installation is OK or not. It may be just the installation package and not the program itself. But anyway, I would recommend re-downloading ANEW and installing a new setup_ais.exe with "run as administrator" and reboot.

The VPS update problem should be of second priority for you if avast installation itself is not solved.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 02:10:10 PM
@PMaff,

Independently of the full VPS update, the repair of avast in your system is failing.

You don't need to uninstall it. Just download the setup_ais.exe (not the VPS exe), right click and "run as administrator" so to install it over the current installation. Once the installation finishes, reboot.
...

setup_ais.exe ?
Where do I get this?

Or do you mean the Setup file setup_av_pro.exe?
That's something I've already done.
md5sum of the setup file: b5d0d7c09c5d34062768386cc62fb47e

Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 02:20:13 PM
setup_ais.exe ?
Where do I get this?

Or do you mean the Setup file setup_av_pro.exe?
That's something I've already done.
md5sum of the setup file: b5d0d7c09c5d34062768386cc62fb47e

Sorry, for some reason I though you had AIS, not Pro. Anyway, I know you already did an uninstall and reinstall before, but now you just reported that the recent repair attempt failed.

You shouldn't need a new uninstallation. Downloading ANEW the setup_av_pro.exe and installing over your current install (and then reboot) should be enough to repair the current installation, but probably not the definitions.

Re-read my previous post, replacing "setup_ais.exe" with the correct "setup_av_pro.exe". Of course, using the latest stable version only.

Better yet, I would recommend downloading and installing first the original English latest stable version, reboot and *then* change the language settings and reboot again.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 30, 2011, 02:48:55 PM
PMaff, you can test this or that...
Right now, after all this mess, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 04:38:57 PM
PMaff, you can test this or that...
Right now, after all this mess, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

I tried:
1. booted to safe mode at first, uninstalled Avast without any problems
2. reboot
3. downloaded that avast! Uninstall Utility on another machine,
   copied it to the UBS stick
   then put it on the Windows 7 machine.
4. reboot to safe mode as said on the webpage of the Uninstall Utility.
   Uninstall Utility showed the correct directory and uninstalled without
   problems.
5. reboot
6. installed the already downloaded 6.0.1367 with md5sum
   b5d0d7c09c5d34062768386cc62fb47e
   which is the same when you download it now.
7. when installing I use the key that I always used
   During install I get one message (of course, I am offline but why
   does Avast need some server at this point?):
   (http://img6.imagebanana.com/img/ves0gcpx/thumb/ErrorInstallCannotconnecttoserver.jpg) (http://www.imagebanana.com/view/ves0gcpx/ErrorInstallCannotconnecttoserver.jpg)
   but installation goes on and says "Successful" at the end.
8. reboot
9. install of updates from 2011DEC16
10. reboot
11. avast shows that update is from 2011DEC16
12. tried to install update from 2011DEC18, get message that all is up to
    date (behaviour is still the same) so the error is not solved
13. reboot
14. try the update from 2011DEC30 and I got no ready message.
    Avast still says the last update was 2011DEC16

So the error is not resolved by this erase/install cycle.  :(

Edit: wait a minute.
When looking at the logs I see that after installation Avast says:
Code: [Select]
30.12.2011 16:17:13.000 1325258233 (null) Started: 30.12.2011, 16:17:13
30.12.2011 16:17:13.000 1325258233 (null) Running setup_ais-557 (1367)
30.12.2011 16:17:13.000 1325258233 (null) Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64

and when I start the 2011DEC16 update it says:
Code: [Select]
30.12.2011 16:21:47.000 1325258507 (null) Started: 30.12.2011, 16:21:47
30.12.2011 16:21:47.000 1325258507 (null) Running setup_ais-557 (1367)
30.12.2011 16:21:47.000 1325258507 (null) Operating system: Windows Vista ver 6.0, build 6000, sp 1.0 x64

Is it possible that the 2011DEC16 update runs ok but ruins it all?

Edit: I've redone the above points.
Difference: in the above I installed the English version so that you don't have
problems reading the dialogs. The English Version wants some server when installing.
This time I tried the German version (as before) and there was no question about some server, which is strange.
This time I omitted update 2011DEC16 and tried 2011DEC30 at first.
2011DEC30 did not display any success message and it did not
put something into the logfile.
Tried 2011DEC18 afterwards and got the bug
http://www.imagebanana.com/view/x9c1mf9m/ErrorcodesUpdate18122011.jpg
2011DEC18 wrote into the logfile that the OS is Windows Vista.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: fbedin on December 30, 2011, 04:44:43 PM
Greetings from France
Got the same problem with Windows XP since December 16th
I submited the problem to the Avast support and here is the answer :


Hello,

Thank you for contacting our support center with your concerns.

I have tested the virus update file on Windows 7 and Windows XP and you are right that it is causing the problem.

The error log has been sent to our developers team and the issue will be hopefully resolved in a due time.

Best,

Merry Christmas and a happy new year from avast! team

http://public.avast.com/reseller/Christmas/pf-2012-3.jpg

Petr Bucek
Technical Support

AVAST Software a. s.
Budějovická 1518/13A
140 00 Prague, Czech Republic
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 04:53:43 PM
Greetings from France
Got the same problem with Windows XP since December 16th
I submited the problem to the Avast support and here is the answer :
...

Ok, so they know that there is an issue and they are working on it
since they answered you.

Would be good thing if they put some "Attention!" message on the download page
http://www.avast.com/download-update
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 05:16:13 PM
Is it possible that the 2011DEC16 update runs ok but ruins it all?

Yes, it is possible. That was the whole point of my suggestion (without the uninstall).

I would bet that the repair will again fail now. I don't know if it is worth of uninstalling again, and I don't know if it is worth of running the setup of Avast Pro over your current install. It may be possible that when they solve the VPS problem, that it will also solve the current corruption of avast in your system.

Since the solution may take some days (I don't really know), I would at least run the setup over to solve the current bad status of your installation, and would keep the last definitions date that you know for sure it worked correctly without tampering with the system. It's up to you.

About Avast Team knowing about the potential problem, they already knew since the first reports, but yet no official comment about it (nor comfirming nor denying the problem).
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: fbedin on December 30, 2011, 05:23:30 PM
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 05:26:19 PM
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update

I don't understand what you mean or what you are not agreeing with. My posts were directed to PMaff, if that helps you.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: fbedin on December 30, 2011, 05:45:51 PM
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update

I don't understand what you mean or what you are not agreeing with. My posts were directed to PMaff, if that helps you.

I'm just saying that the 16 december manual update is not responsible for the crash we have now with the manual updating. It did not ruin all.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 30, 2011, 07:50:27 PM
I'm just saying that the 16 december manual update is not responsible for the crash we have now with the manual updating. It did not ruin all.

I don't think anyone said so, and we still don't have any official info about since when nor why the offline updates are failing. Let's concentrate only on what PMaff is reporting in this topic.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: PMaff on December 30, 2011, 10:45:28 PM
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update


That older image: which version of Avast did it install/have and which update
(which date) did not work?
I can imagine that older versions of Avast do not fit together with newer
vps updates so maybe your case is completely different.

I just know that there is a problem on Windows 7 Ultimate SP1 64Bit with the
2011DEC16 update and Avast version 6.0.1367 .
Over the next days I am not near my Windows 7 machine so I cannot test/help.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: bob3160 on December 30, 2011, 11:06:07 PM
The fact that there is a problem with the Manual Update Function
has already been acknowledged by Avast.
Once the fix is in, I'm sure we'll all know about it.
Till then there isn't anything any of us can do to make it work.
Find a place with internet access and update the usual automatic way.
If your system is clean and you're not on-line, you should be OK
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Lisandro on December 31, 2011, 12:42:41 AM
Like Bob said we nothing to do but wait.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Gargamel360 on December 31, 2011, 01:02:29 AM
Should not be taking this long, though.  I understand they are working on ver.7, but I really hope they don't expect to let this go by the wayside till they are done.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: bob3160 on December 31, 2011, 01:12:39 AM
Should not be taking this long, though.  I understand they are working on ver.7, but I really hope they don't expect to let this go by the wayside till they are done.

How many times have you used this method of updating ???
I personally have never used it.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Gargamel360 on December 31, 2011, 01:28:39 AM
How many times have you used this method of updating ???
Twice, maybe 3, can't recall for certain.  And one of those times was just to watch it work, out of curiosity. 

So I'm well aware this is a minority issue, if that is what you are getting at.  And its no sweat off my back, personally, being as I'm in the majority who auto-update my defs.   

I'm just thinking outside the box, or rather MY box.  If all I thought about was how Avast! relates to my system,  I wouldn't be much of an "Evangelist" (not that I'm the gold standard by any means  ;)).
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: bob3160 on December 31, 2011, 01:35:03 AM
You probably totally misunderstood what I posted.
Since there isn't anything we can do, there also isn't any
reason to prolong this thread till we have something positive to report.
Anything else is simply chatter.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: YoKenny on December 31, 2011, 01:40:52 AM
Anything else is simply chatter.
As Gargamel360 is still using avast! Free 6.0.1000 when it is now 6.0.1367 then they are simply just chattering. 
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Gargamel360 on December 31, 2011, 02:05:52 AM
You probably totally misunderstood what I posted.  Since there isn't anything we can do, there also isn't any
reason to prolong this thread till we have something positive to report.  Anything else is simply chatter.
Didn't realize it was a rhetorical question. 
As to anything posted further till it is fixed being "chatter".....well, we will have to agree to disagree then.  What you see as...."respectfully waiting" (I guess?), I see as something maybe being swept under the rug, for a myriad of possible reasons.  But either way, I've said my piece.

As Gargamel360 is still using avast! Free 6.0.1000 when it is now 6.0.1367 then they are simply just chattering. 
If you keep staring at signatures all day, you will go blind.  I am pretty lazy about updating my Sig., but not my software.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: YoKenny on December 31, 2011, 02:53:45 AM
As Gargamel360 is still using avast! Free 6.0.1000 when it is now 6.0.1367 then they are simply just chattering.  
If you keep staring at signatures all day, you will go blind.  I am pretty lazy about updating my Sig., but not my software.
You are definitly lazy.  ;)

Plus you are cheap by using Mbam Free / Opera 11.01
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: Gargamel360 on December 31, 2011, 03:15:19 AM
Plus you are cheap by using Mbam Free / Opera 11.01
Sigh......man, just go watch RCAF, please. I could go any number of places to be called cheap and lazy (my ex's place, for example)........this is not one of them.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ThingVn on December 31, 2011, 04:43:56 AM
I'm from vietnam. Sorry my bad english

My computer is not connected to the network. I downloaded the update but not installed offline on the

This error Stop Working
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 31, 2011, 10:26:09 AM
We are definitely OT now, so please stop it.

Other than that, I must say I cannot understand why Avast Team has not comment on this issue louder. We already know they are working on it, but they didn't comment at all here in the forum.

About the full VPS for offline updates, I disagree with the comments about not being important. Sure, most users would not use it, but those with offline systems indeed use it all the time. They may not get infected by on line malware, but other ways of spread still exist, so updating once in awhile is still needed.

Let's hope this fix won't take too long. And now, please, let's add useful info (like for example news about this issue being resolved), instead of useless OT comments. Thank you all.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: bob3160 on December 31, 2011, 03:35:15 PM
Here's the information received from Avast:
http://forum.avast.com/index.php?topic=89454.msg725203#msg725203 (http://forum.avast.com/index.php?topic=89454.msg725203#msg725203)

Till we hear more or the fix is made, there isn't anything else any of us can do.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: ady4um on December 31, 2011, 04:11:16 PM
Here's the information received from Avast:
http://forum.avast.com/index.php?topic=89454.msg725203#msg725203 (http://forum.avast.com/index.php?topic=89454.msg725203#msg725203)

That's not from Avast Team, but only a copy that a common user posted, quoting an answer he received. So? We already read it, and the same link was already posted several times, while the faulty download is still available. Moreover, I already knew that they knew about the potential issue 48 hours before that post. Again, no official comment, which would be now worthless anyway.

We agree on one thing, there are no news yet, and Avast Team for sure already know what it is expected from them now. Let's simply wait for the resolution of this.
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: bob3160 on December 31, 2011, 04:20:27 PM
Quote
Let's simply wait for the resolution of this.
I think that's what I've been saying right along.  :)
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: lukas.hasik on January 02, 2012, 10:40:27 PM
Hi guys,
sorry for long delay in answers. But it's been xmas time ;)
I expect a solution (fixed vpsupd.exe) asap.

sorry for any inconvenience
Title: Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: bob3160 on January 02, 2012, 10:49:18 PM
Hi guys,
sorry for long delay in answers. But it's been xmas time ;)
I expect a solution (fixed vpsupd.exe) asap.

sorry for any inconvenience
Thanks, it will make quite a few people very happy. :)
Title: SOLVED Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
Post by: lukas.hasik on January 04, 2012, 08:50:09 AM
the fixed vpsupd.exe is available for download from yesterday

enjoy!