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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: burkow on November 25, 2004, 12:46:53 AM

Title: Problem with sending emails!
Post by: burkow on November 25, 2004, 12:46:53 AM: Hello!

I am Avast 4.5.523 and The Bat user. Sometimes when I try to send an e-mail, especially with big attachment, i get response "Message cannot be send, server response - r mail, end with "." on line".
What's intersting in fact the mail is sent, despite it remains in folder "Outbox/To Send".
When I close Avast - there is no problem with sendind any files.
Do you know what'sthe problem???

Thanks in advance

Burkow
Title: Re:Problem with sending emails!
Post by: Eddy on November 25, 2004, 12:55:41 AM: Update to 4.5.531 and let us know if the problem is solved or not.
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 01:12:50 AM: I did updated to 4.5.531. Didn't help.

I try Outlook Express instead of The Bat. The same problem.

Burkow
Title: Re:Problem with sending emails!
Post by: Eddy on November 25, 2004, 01:17:01 AM: What OS are you using?
Any error in Avast's log file?
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 01:26:43 AM: I am using Win XP.
No errors in Avast's log file.

Burkow
Title: Re:Problem with sending emails!
Post by: Eddy on November 25, 2004, 01:28:29 AM: Can you try this?
http://forum.avast.com/index.php?board=2;action=display;threadid=9133;start=msg75887#msg75887 (http://forum.avast.com/index.php?board=2;action=display;threadid=9133;start=msg75887#msg75887)
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 02:05:24 AM: Tried. Still the same problem and the same message (see attached - from polish "message cannont be send, server response ............. "

Burkow
Title: Re:Problem with sending emails!
Post by: lukor on November 25, 2004, 02:08:47 AM: Hi Burkow,
that's really strange. Please tell us, do you use any other antivirus, any kind of personal firewall, anti-spam/ anti-spyware, adds removal tool, privacy filter or something like that? Thanks.
Lukas.
Title: Re:Problem with sending emails!
Post by: Eddy on November 25, 2004, 02:12:50 AM: Have you tried another mail provider?
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 02:34:16 AM: Hello!

lukor: i use only Avast, Windows standard firewall, SpyBot, A squared (for malware files) and some online scanners. This error apears only when Avast mail scanner is active. When I close Avast problem disapear.

Eddy: I tried three other providers, two other mail programms - still the same.

As I wrote earlier: ALL mails despite this error ARE in fact SENT (they are delivered to the rceiver), but due to this error they remain in Outbox and are sending again and again and again.

Burkow
Title: Re:Problem with sending emails!
Post by: Lisandro on November 25, 2004, 02:35:19 AM: Burkow, can you open a DOS window and run:

telnet your_smtp_server 25

and see if you get the welcome message of the server?
In the place of your_smtp_server write your real smtp server address.
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 02:52:44 AM: Technical: only black screen and "202 smtp.wp.pl ESMTP"
when i press Enter, then apears:
"502 unimplemented (#5.5.1)"

that's all
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 02:54:37 AM: Technical: I tried other email account I got welcome screen.

Burkow
Title: Re:Problem with sending emails!
Post by: Lisandro on November 25, 2004, 03:08:14 AM: Quote from: burkow on November 25, 2004, 02:52:44 AM
only black screen and "202 smtp.wp.pl ESMTP"

In fact, this should be enough...
The strange is that the messages went and remain ??? :P
Did you check the option 'Keep a copy of the message on Sent items'?
Will this help in anyway?
Which is the size and type of the attached files (if any) on the emails?
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 10:03:31 AM: > Did you check the option 'Keep a copy of the message on Sent items'?

This option is active.
When Avast is closed, everything is ok - sent meesages are located in folder SENT.
But when I run Avast, messages in fact are sent, error anouncement apears, message is still in Outbox. Despite the message is sent it's not placed in SENT folder. This is stragne.
Desactivation of this option didn't help.

> Which is the size and type of the attached files (if any) on the emails?

I tried different types of files. With files less then 10KB there is no problem. But when attachment is bigger then 100KB error apears. Today, when I am back home, I must find out what is size limt, when error does not apears.

The problem started when I update Avast 4 to Avast 4.5.

Burkow
Title: Re:Problem with sending emails!
Post by: vojtech on November 25, 2004, 12:14:56 PM: Please send me by mail the log file (aswMaiSv.log) generated during such unsuccessful sending with detailed logging (Log=20 in avast4.ini).
Thank you.
Title: Re:Problem with sending emails!
Post by: burkow on November 25, 2004, 05:02:43 PM: vojtech: i am sending you right now log file, as you requested - generated after unsuccesfull sending.

Thanks

Burkow
Title: Re: Problem with sending emails!
Post by: oliveoil on August 01, 2005, 10:12:32 PM: Hello!
I am having the same exact problem that you did. I'm running Avast Antivirus, Windows standard firewall and Spybot. Did you ever resolve your problem?
Title: Re: Problem with sending emails!
Post by: minddealing on August 05, 2005, 05:36:19 AM: I am having the same problem. Can anyone please help me?
Title: Re: Problem with sending emails!
Post by: vojtech on August 05, 2005, 09:45:30 AM: Check if the Bat plugin is installed and active (go to Control Panel->Add or remove programs->avast! Antivirus->Change/Remove->Change and the Bat menu Options->Preferences->Anti-Virus).