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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nick W on January 03, 2012, 11:30:17 AM

Title: No anti spam toolbar
Post by: Nick W on January 03, 2012, 11:30:17 AM

Hi, I hope someone can help.

I have just rebuilt my computer - Win XP Pro, Outlook 2007, and installed and licensed Avast Pro.

However the antispam toolbar is not appearing in Outlook. There is no entry for it in the popup menu to enable/disable toolbars, and it does not even appear in the list of COM add-ins under Tools > Trust Centre > Add-ins. I do however get a splash screen for Avast when starting Outlook.

I have tried removing and re-installing Avast to no avail.

Cann someone tell me how to remedy this?

Title: Re: No anti spam toolbar
Post by: Nick W on January 03, 2012, 11:44:26 AM

Having looked further, and compared my setup to one on another of our computers, I see that there is no AntiSpam section in the Additional Protection tab of the Avast User Interface.

Waht's going on?

Title: Re: No anti spam toolbar
Post by: Pondus on January 03, 2012, 11:56:40 AM

have you tried avast repair and reboot ?

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

Title: Re: No anti spam toolbar
Post by: Nick W on January 03, 2012, 12:04:48 PM

Yup. Been there, done that. :)

Title: Re: No anti spam toolbar
Post by: YoKenny on January 03, 2012, 02:13:21 PM

I do not believe that there is AntiSpam in avast! Pro:
http://www.avast.com/free-antivirus-download

Title: Re: No anti spam toolbar
Post by: bob3160 on January 03, 2012, 02:39:46 PM

The anti spam feature is only available in the avast! Internet Suit.

Title: Re: No anti spam toolbar
Post by: Nick W on January 03, 2012, 09:23:15 PM

Errm, using the wrong license file was not a clever thing to do, especially not after downloading and installing the wrong software.  :-[

Thanks for the hints YoKenny and bob3160.

Title: Re: No anti spam toolbar
Post by: YoKenny on January 03, 2012, 10:35:45 PM

Quote from: Nick W on January 03, 2012, 09:23:15 PM

Thanks for the hints YoKenny and bob3160.

Glad you are now working OK.

Keep your licence file on a USB Flash disk for safe keeping.

Title: Re: No anti spam toolbar
Post by: bob3160 on January 03, 2012, 11:18:43 PM

You're welcome. Glad to hear that the problem is solved.  :)