Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Torabi on January 10, 2012, 04:59:55 PM

Title: Avast acting up.
Post by: Torabi on January 10, 2012, 04:59:55 PM
Less then an hour after booting it for the first time. I can't even use it anymore.
I installed avast, first thing I did. The program refuses to start, blurts out some side by side configuration error and that I have to use something called "sxstrace.exe". I also installed Google Chrome with it since it was included. That doesn't boot either. I can't uninstall them either and now booting is slow and windows crashes.

What the hell happened?!

My laptop has a freaking i7 processor, yet it takes AGES to do anything. It was fine before I volunteered to install the Avast (anti)virus. I have used Avast for eons on my stationary yet this happens now.
Title: Re: Thank you Avast, for breaking my BRAND NEW laptop.
Post by: CraigB on January 10, 2012, 05:10:43 PM
Before blaming avast for your problem did you happen to remove to pre installed anti-virus from your laptop before installing avast ?

You can uninstall avast with this tool from safe mode http://files.avast.com/files/eng/aswclear.exe then reboot back to normal mode and proceed to programs and features and uninstall your preinstalled AV and reboot then run the removal tool from here http://singularlabs.com/uninstallers/security-software/ to clean up remnants of pre AV
Title: Re: Thank you Avast, for breaking my BRAND NEW laptop.
Post by: DavidR on January 10, 2012, 05:13:30 PM
Side-By-Side Configuration is Incorrect Error - You need to install MS Visual C++ 2008 Redistributable.

You need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2051a0c1-c9b5-4b0a-a8f5-770a549fd78c)
Title: Re: Thank you Avast, for breaking my BRAND NEW laptop.
Post by: Torabi on January 10, 2012, 05:14:17 PM
Okay I may have been a wee bit angry. Not entirely avasts fault and I am fixing it right now. Still, I find it odd that avast died.

Also, the laptop only came with some sort of webshield. Now that I think of it I was kind of multitasking so I may have been uninstalling it at the same time. Eitherway, this shouldn't happen since it was just that, a webshield. I didn't even activate it.
Title: Re: Thank you Avast, for breaking my BRAND NEW laptop.
Post by: Torabi on January 10, 2012, 05:14:41 PM
Quote from: DavidR on January 10, 2012, 05:13:30 PM
Side-By-Side Configuration is Incorrect Error - You need to install MS Visual C++ 2008 Redistributable.

You need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2051a0c1-c9b5-4b0a-a8f5-770a549fd78c)

Thank you! I'm sorry for blaming Avast.  :-[
Title: Re: Avast acting up.
Post by: DavidR on January 10, 2012, 07:36:00 PM
No problem, glad I could help.

I take it that means everything is working as it should now.

Welcome to the forums.
Title: Re: Avast acting up.
Post by: Torabi on January 10, 2012, 09:46:50 PM
Quote from: DavidR on January 10, 2012, 07:36:00 PM
No problem, glad I could help.

I take it that means everything is working as it should now.

Welcome to the forums.

Avast didn't start but I will just reinstall it now. Sadly, it appears that my laptop has issues that came with it. Explorer.exe is constantly crashing. Gonna have to see why that is happening. Otherwise it is all good.
Title: Re: Avast acting up.
Post by: DavidR on January 10, 2012, 10:13:14 PM
OK, good luck with that.
Title: Re: Avast acting up.
Post by: Torabi on January 10, 2012, 10:47:11 PM
Quote from: DavidR on January 10, 2012, 10:13:14 PM
OK, good luck with that.

What a major surprise. A pre-installed program was the culprit behind all of my woes. ASUS webstorage messes with the explorer and causes it to crash. Removed it and now all is well!  ;D
Title: Re: Avast acting up.
Post by: DavidR on January 10, 2012, 11:59:00 PM
Happy that you found the true cause.
Title: Re: Avast acting up.
Post by: CraigB on January 11, 2012, 08:14:27 AM
Glad you solved the problem  :)

Iv got an Asus myself so if you ever want to know what pre installed programs are safe to get rid of then just ask here  ;)