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Other => Viruses and worms => Topic started by: labecs on January 13, 2012, 12:48:16 AM

Title: Urgent help needed with Win 7 Security trojan
Post by: labecs on January 13, 2012, 12:48:16 AM
I cannot find a reference in Avast to remove this Trojan. Can somebody help me please? Is there a way to remove it with Avast or not?
Title: Re: Urgent help needed with Win 7 Security trojan
Post by: Asyn on January 13, 2012, 12:54:46 AM
Quote from: labecs on January 13, 2012, 12:48:16 AM
I cannot find a reference in Avast to remove this Trojan. Can somebody help me please? Is there a way to remove it with Avast or not?

More info please. ;)
Title: Re: Urgent help needed with Win 7 Security trojan
Post by: Pondus on January 13, 2012, 01:00:54 AM
Read it all before you start


Remove Win 7 Security 2012 (Uninstall Guide)
http://www.bleepingcomputer.com/virus-removal/remove-win-7-security-2012





if you have no success, follow this guide and attch the log`s
http://forum.avast.com/index.php?topic=53253.0

Lower left corner: additional options > attach

Title: Re: Urgent help needed with Win 7 Security trojan
Post by: puwwas1298 on January 13, 2012, 02:52:33 PM
I have followed the process on bleepingcomputer.com but now my network shield won't restart. An suggestions other than remove and reload Avast?
Title: Re: Urgent help needed with Win 7 Security trojan
Post by: Asyn on January 13, 2012, 02:57:26 PM
Quote from: puwwas1298 on January 13, 2012, 02:52:33 PM
I have followed the process on bleepingcomputer.com but now my network shield won't restart. An suggestions other than remove and reload Avast?

Yes. ;)

Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: Urgent help needed with Win 7 Security trojan
Post by: Pondus on January 13, 2012, 03:09:20 PM
@puwwas1298

i still recomend that you follow Essexboys guide i linked to above
and attach the OTL log, then Essexboy can see if everything is removed   ;)   there are usually some leftovers
Title: Re: Urgent help needed with Win 7 Security trojan
Post by: Asyn on January 13, 2012, 03:30:09 PM
Quote from: Pondus on January 13, 2012, 03:09:20 PM
i still recomend the you follow Essexboys guide i linked to above...

The OP didn't reply yet. ;)
Title: Re: Urgent help needed with Win 7 Security trojan
Post by: puwwas1298 on January 13, 2012, 04:45:49 PM
Repair did not correct the issue. I will run the Essexboys guide after work today.

p.s. I have been looking over Essexboy's process which refers to the geekstogo.com virus removal instructions for Win 7 Internet Security and it states that Malwarebytes "completely" removes this virus. (Perhaps not.)

I will run the OTL and post when I am back at my home computer.