Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Roper on November 26, 2004, 10:10:18 PM
-
Hello, I am new to avast and have had 4.5.523 Home installed on two XPSP2 computers (one HE, one Pro with all the latest updates) for a few days and program update says this is current version, everything works as it should except when clearing system restore in the usual manner which I do periodically..
My Computer > Properties > System Restore > Turn off System Restore, all is OK up to this point but when turning System Restore back on with On Access Protection running the whole show just freezes up completely with an error message saying rundll32 is not responding and a forced shutdown is the only option.
This occurs on both computers and happens regardless of other running programs or if all else is shut down but avast and is repeatable over and over again.
For the moment I can live with it by turning On Access protection off before clearing Restore as it's not something one does all that often and I do like avast but hopefully it is something for which someone can offer a solution.
TIA
-
It should be:
My Computer > Properties > System Restore > Turn off System Restore, Reboot.
Changes to system restore only take fully place if you reboot.
And does it still happen with 4.5.536?
-
It should be:
My Computer > Properties > System Restore > Turn off System Restore, Reboot.
Changes to system restore only take fully place if you reboot.
And does it still happen with 4.5.536?
It occurs whether a reboot is initiated or not, the fact is that if System Restore is turned on with On Access scanner running the freeze occurs, this has been tested more than a dozen times on both computers sometimes including a reboot and it occurs every time.
BTW with XP the reboot is not necessary for clearing Restore as it is with ME.
Microsoft (http://www.microsoft.com/windows2000/community/centers/management/sysrestore_faq.mspx)
Q. How do I delete restore points in System Restore?
To delete all the restore points on your computer, disable and re-enable System Restore on the system. Click Start, Control Panel, and then the System icon. Click on the System Restore tab in the dialog box, select the Turn off System Restore check box, and click Apply. Clear the check box again to re-enable System Restore and then click OK.
4.5.536?
As stated the program updater shows 4.5.523 as the current version as does the main website, is 4.5.536 a beta version?
-
Yes 536 is beta version but it's stable that can not be more stable ;D It solved so many issues and btw, this is last beta build before final version which suppose to be release during this day... although, day is almost finished in Czech Republic, but I'm here in Canada, and still hopping they will make it ;D
See here some info on how to install build 536. Very easy... basicaly, you just need to downlaod little exe file and start it from your local HD. That will update your antivirus to the latest beta build. When final release is out, it will auto update itself... so, no worries ! ;D
Cheers !
EDIT: I just got IM from the "first hand", one of Alwil guys, and I found out that final release will be out on Monday, not today... ;)
-
I don't think this is just an SP2 issue, I get the freeze-up too when I turn System Restore back on. Never occurred to me before that it could be anything to do with Avast. I first noticed it back in May during that dialogue I had with DavidR over the crashlog.tar.gz problem. Before that I had not had to turn System Restore off and then back on again on the computer I am currently using as it came in March of this year, so I have no idea if Avast is responsible or not.
I do not get the runtime error, just the freeze and have to switch off at the mains to get the computer to function again - when it boots up it behaves perfectly normally and System Restore is turned back on.
I am running XP Home User SP1 with Avast and the Kerio firewall. The computer is a Fujitsu Siemens Pentium IV 3.19 Ghz with 250 GB hard drive which is nothing like even 1/10th full, and 1 GB RAM, so it's not a space or RAM issue.
Also I have checked that I am using a legal version of XP.
-
You're right, it's not space or RAM issue, but system freezings can occure because of following things ( you should check them all):
- bad or corrupt Windows installation
- driver "fightings"
- bad memory
- defective motherboard
- bad or weak power supply
and most common... check those fans. Processor fan is very very very important as you already know. If processor's fan is weak (slows down drasticaly in spins) that can lead to processor malfunction. Power supply fan as well. These are just few of many possible causes, but start with them...
I just had a problem with my father's PC (still Win 98SE). He still lives in Croatia. I connected remotely through pcAnywhere to his computer. I installed Everest Home Edition on his system and checked his fans. His processor fan was working on 30% out of 100%. I told him to go to near service, and ask my friend to replace processor fan for him. Problem solved, no more sudden system freezings.
Hope this helps a bit.
Cheers !
-
OK I am not hearing anything weird in terms of fan burnout noises and despite being deaf I would - we had a computer fan blow in the office at work and I could hear it was doing something weird - I wouldn't know how to check it otherwise. I don't think this is a corrupt windows installation because this puter has been doing this since it was two months from the date of delivery (it was installed some time in February - we know this because Fujitsu Siemens ran out of PCs and had to build some new ones and mine was one of the ones held up for this reason) and I haven't noticed any other issues. For the same reason since I haven't had any other problems I don't think it's a motherboard issue but I wouldn't know how to check that one or the corrupt windows installation - I'm just going by the fact that this is a consistent issue and there have been no other problems.
I don't have a printer or scanner or anything additional connected to it just now, just a digital camera card reader.
I checked my drivers quite recently because I'm having trouble with burning DVDs but I think that it's a DVD compatibility issue and not a driver issue. There are certainly no driver issue yellow lights.
I am using a double mains socket, the electrics were checked quite recently and found to be OK, I am not using loads of plugs doubled up, just the single plug into the socket from a multiple plug extension cable with power surge protection.
I don't get these freeze-ups at any other time than when I turn System Restore off and then back on. I'm not getting any error messages or blue screens or anything.
-
Then it could be that something is really wrong with Windows installation. It's better and easier to check than to sorry. Did you try to repair Windows installation ?
In worst case, you can always make a backup of whole system, make an image file. Format hard drive and reinstall everything from the scratch. Later, you can restore anything that you need from the image file you've previously created. Worst part is installing all those programs that you had before formating, all over again.
But, hey... if you don't check you won't find out what's wrong.
Btw, there is no chance to hear is something wrong with fans or not... they can just slow down their spinning unnoticeable and it still could lead to overheating of your processor... of course with the time...
But, as you mentioned that it's happening just when you turn on and/or off system restore, then I'm pretty sure it's nothing related to those fans. Anyway, it doesn't cost you to check. Everest is freeware, why not use it ? System restore on/off freezing issue is most likely related to Windows itself or some settings in BIOS.
-
I'm just thinking something... do you have Hyper Threading Technology (HTT) option enabled in your BIOS ? Please check that info and post back...
-
Thanks all for the suggestions. :)
I have updated one of the computers in question to the latest beta (XPPro P4 2.8 Ghz 1Gb RAM) and the problem persists unchanged.
If On Access Protection is enabled while attempting to start Restore the freeze occurs, if it is disabled then all is normal.
This has been tried both rebooting between disable and re-enable of SR and not rebooting, there is no difference.
I am quite sure this is an avast! issue as I normally clear restore after making my weekly disc image backup and this has never occurred before, the only new software installed between last good config and now is avast! Home (previous AV was AVG 6 Free) and as I say the whole process goes as smooth as silk if avast! On Access Protection is stopped.
OK to address S.Z.Craftec's suggestion that the problem is a corrupt OS or other problem I have removed avast from the other machine (XP home) and re-installed AVG 6, guess what? problem goes away!
I really like this software as all else works flawlessly for me and as stated stopping On Access scanning is a viable work around for the moment so I will persist with it but I do hope the developers will look into this.
Hmmm.. racing to keep up with this, S.Z.Craftec I obviously cannot speak for Gillie2tat but as for me one computer (the XP pro) has Hyper threading enabled, the other (XP Home) does not both experience the identical symptoms.
Gillie2tat To see if your problem is related to mine turn off On Access scanning and see if the problem still occurs.
-
Did I say anything wrong ? I just tried to locate his problem. No one ever said that there is no possibility that avast! is the cause for this behaviour. It's just I never had problems like that... and I believe, not too many people out there were complaining about this issue.
That doesn't mean that you guys shouldn't alarm Alwil about this issue. My advice is to IM Vlk, Pavel, pk or Igor... I'm sure, someone will be able to give you a satisfying answer and to check all those possibilities. If something is wrong with avast! I'm sure they will check and give their best to eliminate this issue in future releases...
You better hurry, 'cause new program update is comming out on Monday. I just found out from "first hand", one of the Alwil guys... No one wants to release build that didn't solve previous issues, especially this huge issue...
Cheers !
EDIT: Btw, Hyper Threading Technology has some serious issues. That's why I pointed to that... There are many threads in some Intel related forums, where people are complaining about sudden freezings of their systems without any visible reason, while they have HTT enabled in their BIOS. As soon as they disable that feature from the BIOS, freezings immediately, stops...
-
Hey S.Z. I think you misunderstand me, I'm grateful for your suggestions :) if I seem terse it's because I am simply trying to be concise, not trying to insult you in any way, really.
I guess I may be a little jaded by other product support boards I have visited where fanboiz try and blame everything on the user rather than a program bug, so I apologize if I offended you it truly wasn't my intention.
As far as IMing the developers I think it is their reponsibility to monitor or have monitored their support boards, I am too busy to be a beta tester I simply wanted to bring an issue to their attention.
As stated I am new to this product, I do like it and I realize it is freeware but a repeatable system freeze/crash is a serious issue for me so I believe it is worthy of a mention rather than just removing the software and going with something else.
Again, I apologize if you or anyone at Alwil is offended as it was not my intention, my intent was and is to point out what is to me a major issue in otherwise fine software.
-
Roper, right now I tried and had the same trouble...
I can't enable System Restore without crashing.
Vlk, can you say something? :-\ :'(
Ok, I'll like without System Restore but isn't it a trouble with the last build? (536)
-
BTW with XP the reboot is not necessary for clearing Restore as it is with ME.
I said: "Changes to system restore only take fully place if you reboot."
-
I'm just thinking something... do you have Hyper Threading Technology (HTT) option enabled in your BIOS ? Please check that info and post back...
OK how do you do that?
-
I just turned off the On Access Protection, turned off System Restore, turned System Restore back on, then turned On Access Protection Control. All went fine.
It's definitely Avast that's the issue here.
-
Hey S.Z. I think you misunderstand me, I'm grateful for your suggestions :) if I seem terse it's because I am simply trying to be concise, not trying to insult you in any way, really.
I guess I may be a little jaded by other product support boards I have visited where fanboiz try and blame everything on the user rather than a program bug, so I apologize if I offended you it truly wasn't my intention.
As far as IMing the developers I think it is their reponsibility to monitor or have monitored their support boards, I am too busy to be a beta tester I simply wanted to bring an issue to their attention.
As stated I am new to this product, I do like it and I realize it is freeware but a repeatable system freeze/crash is a serious issue for me so I believe it is worthy of a mention rather than just removing the software and going with something else.
Again, I apologize if you or anyone at Alwil is offended as it was not my intention, my intent was and is to point out what is to me a major issue in otherwise fine software.
Well it looks like you really don't know anything about these forums and staff that gathers in here. We are like one big family. We are here to help new avast! users, but also help to each other. That's why I wrote my reply to you. I wasn't felling offended and I don't think that was your intention...
No need to appologize my friend. I completely understand your concern regarding this issue, and it MUST be solved as soon as possible. You are completely right regarding this. It's just I don't have that problem on my computer, and I couldn't possibly know that it has something to do with avast!
That's why I pointed your attention to some other possibilities like hardware problems and other things, that usually are causes for sudden computer freezings (usually, not always).
Also, see here what I wrote in my previous reply to you:
That doesn't mean that you guys shouldn't alarm Alwil about this issue. My advice is to IM Vlk, Pavel, pk or Igor... I'm sure, someone will be able to give you a satisfying answer and to check all those possibilities. If something is wrong with avast! I'm sure they will check and give their best to eliminate this issue in future releases...
You better hurry, 'cause new program update is comming out on Monday. I just found out from "first hand", one of the Alwil guys... No one wants to release build that didn't solve previous issues, especially this huge issue...
I pointed your attention straight to possible solution - ALARMING THE ALWIL GUYS. We all should do that, not just you, 'cause it seems like this became real issue.
Again, no need to appologize, this is just friendly discussion ;)
Cheers !
P.S. We really need to alarm Alwil guys... ASAP
-
Do we e-mail them individually or does this strand contain enough information? Don't want to duplicate work unnecessarily, they have quite enough to do.
-
It would be good to point their attention to this thread. Just IM Pavel or pk or Igor and they will take some steps. Sometimes it's very hard for them to follow all these threads... there are so many threads in these forums...
Cheers !
-
I e-mailed Vlk earlier, and sent him the URL of this thread.
Thank you! And thank you Roper for posting this, I'd never have known what was causing these freezes if you hadn't posted.
-
OK, I just alarmed Pavel, and I hope they will see this and fix the problem on their side before they release next update.
Let's hope for the best...
Cheers !
-
Tried it on two systems (will do some more testing on monday in my store) and no sofar no problem at all with Avast and system restore.
Are you all by change have a preinstalled version of windows?
All using a "brand" system?
-
Tried it on two systems (will do some more testing on monday in my store) and no sofar no problem at all with Avast and system restore.
Are you all by change have a preinstalled version of windows?
All using a "brand" system?
One of mine (the XP Home) is a HP which is installed from Recovery Discs, the other (Pro) is a genuine MS OS installed from an MS CD.
Both are legal copies, have SP2, are fully updated and both have DotNET framework 1.1 SP1 and Sun Java 1.4.2_06 installed.
Both are absolutely clean of Adware/Spyware and any other form of Malware/Crapware they are well maintained and Disc cleanup and Defrag are regularly used.
-
Mine is pre-installed - I haven't needed to use defrag because the drive is so huge that it just tells me there's no need. I keep Spybot and Ad Aware on it and when I do my weekly scans I run those as well. So pretty sure it's clean.
-
I think all the systems that have problems with this must have something in common that other system don't have.
1] If it is a brand computer, than what brand is it (e.g. HP, NEC, Fujitsu etc)
2] What is the exact windows version? (start > run > winver) It should look something like this : Version 5.1 (build 2600.xpsp_sp2_rc.040803-2158 : Service Pack 2)
3] What language version of Windows?
4] Does it also happen when ALL other applications are not running? (just XP and Avast)
-
Computer 1: Unbranded (Built at local computer shop) XP Pro P4 2.8 Ghz 1 Gb RAM
Windows Installation from MS installation CD
winver= Version 5.1(Build 2600.xpsp.sp2_rtm.040803-2158.service pack 2)
Computer 2: HP Pavilion 8904 XP Home Celeron 1.1 Ghz 512 mb RAM
Windows installation from HP Recovery CDs
winver= Version 5.1(Build 2600.xpsp.sp2_rtm.040803-2158.service pack 2)
Service Packs on both installed from same MS CD
Both with DotNET framework 1.1 SP1
Both English (AU)
Freeze up occurs regardless of whether other things are running or nothing else at all except Windows and avast!
As stated previously stopping on-access protection from the tray icon before attempting to turn System Restore back on allows the operation to procceed as normal.
Uninstalling avast! and re-installing the previous antivirus (AVG 6) causes the problem to go away completely.
-
Freeze up occurs regardless of whether other things are running or nothing else at all except Windows and avast!
It really looks like problem is in avast! this time.
I think it'll be good if you solve it before next official release.
I just checked twice and the System restore and I have the same problem like everybody else. Windows freezes and no other thing than reboot helps...
I can't workaround it... :P
-
4 systems with a Dutch Windows, no problem
2 systems with a German Windows, no problem
1 system with a Arabic Windows, no problem
-
Mine is a Fujitsu Seimens Pentium IV with 1 GB Ram, 250 GB hard drive and 3.19 Mhz speed. I'm using a legal pre-installed version of Microsoft Windows XP Home User Version 2002, SP1 version 5.1 Build 2600.xpsp2.030422-1633 Service Pack 1, using English UK.
Usually I just have the usual Windows stuff plus the Kerio firewall and Avast running when I deal with System Restore and I don't keep a whole lot of applications running anyhow. (historical reasons going back to an extremely temperamental version of Windows ME - this puter can handle just about anything).
When this particular crash occurs the only way to reboot is to switch the whole thing off at the mains which is not good practice, my puter does not have a reboot button on the front, only the start button. Control-alt-delete doesn't work and even the mouse cursor is frozen.
-
I installed 523 build, WindowsXP EN SP1, tried to enable/disable System Restore and no freeze. As Eddy said, his 7 machines are also without problems - is it the problem with sp2... ?
-
No it's not SP2 - Roper has SP2 but I don't. And we're both getting this.
-
Is it the problem with sp2... ?
If so, you should find a way to correct it as SP2 is on the majority of the systems right now and I won't expect that Microsoft change anything in their patches ;D
-
Good point Technical. No one from Microsoft will change anything regarding this, for them "little" issue. I don't have problems at all on my system with Windows XP Professional SP2, but my wife's system with Windowx XP Home Edition, same thing with system restore is happening just like mentioned before... as soon as I disable avast! on her machine, everything works great.
Everybody should know by now that I am the greatest avast! addict, and I won't let anyone bash avast! ever ! Everyone should know that by now, including you Eddy... but this time we really have an issue. I'm not trying to make this look like I blame avast! or something, but we all want this product to be the best like it always was... it's just, if we find something that doesn't work, or doesn't work as we expected, we should act right away, report that and let Alwil crew fix that as soon as possible... of course, if they can reproduce that problem on their machines... I'm not telling that I'm 100% sure we need to blame avast! for this, but sure something needs to be checked, because final release is very close... better to check than sorry...
Oh yes, I forgot to tell, both systems are home built, my creations and I never had any problems with Windows or avast! before. I don't have them now, but this issue is something that doesn't bother me to much, but sure it's something that needs to be checked as soon as possible...
On my wife's computer, there is software firewall (Sygate), Ad-aware SE, Spybot, and avast! - no other additional unnecessary security programs installed. She is connected through my hardware router/firewall. Windows is XP Home Edition out of the Microsoft box with SP2 installed from Microsoft web site... I keep system restore disabled on both computers, but on her when I try to enable it (just in checking purposes), it happens... at first whole system freezes, except mouse pointer... you can not click on anything on the screens... not even on START button... then after few seconds (15-30) mouse pointer freezes too.
I started to believe that something could be connected to what kind of HD we have inside our computers, and how avast! and Windows handles different types of hard drives... it may sound stupid, but I can not think of anything else right now... my wife's HD specs:
ATA Device Properties:
Model ID WD Caviar SE 80 GB ( WD800JB )
Serial Number *****************
Revision 77.07W77
Parameters 155061 cylinders, 16 heads, 63 sectors per track, 600 bytes per sector
LBA Sectors 156301488
Buffer 2 MB (Dual Ported, Read Ahead)
Multiple Sectors 16
ECC Bytes 74
Max. PIO Transfer Mode PIO 4
Max. UDMA Transfer Mode UDMA 5 (ATA-100)
Active UDMA Transfer Mode UDMA 5 (ATA-100)
Unformatted Capacity 89436 MB
ATA Device Features:
SMART Supported
Security Mode Supported
Power Management Supported
Advanced Power Management Not Supported
Write Cache Supported
Host Protected Area Supported
Power-Up In Standby Not Supported
Automatic Acoustic Management Supported
48-bit LBA Supported
Device Configuration Overlay Supported
Cheers !
-
pk,
all systems I tested with have SP2.
Having XP Home or Pro also makes no difference here.
Whatever I try (settings, disabling/enabling etc etc), it just keeps working.
-
en-abeling System Restore locked my machine up tighter than a ducks.......
Required a hard re-boot. After the reboot, System Restore was still not activated.
I have Norton GoBack on my system and therefore don't need System Restore. I only tried to en-able it for testing purposes. Test FAILED. :'(
-
Starting to wonder if this is related to a specific (hardware) driver or piece of hardware that is installed........ ???
-
I told you Eddy, nothing is like we want to bash on avast!
We love it more than anything and I don't know is there anything out there that can make me abandon my beloved antivirus. I don't even wanna test another product of this kind ;D , and I like to test many other products just to see how everything works shoulder to shoulder with another software on my machine. Of course, after testing it, I just restore my previous system point with my Ghost image file and that's it... ( I don't like those registry changes and key leftovers, hehe)
But, really something is wrong with System restore feature and avast! this time... something is fighting inside, we just need to find out what...
Cheers !
-
No no-one is bashing Avast, just that several people have reported this issue - not everyone is getting it but some people are and it's nothing to do with SP2 because I have SP1 and I'm getting it. You're spot on, this is something that needs to be fixed and the only way it can be fixed is for people to post their system configurations until something matches up. We haven't enough evidence at the moment.
I had a problem with software from another excellent company who were making graphics plugins, I reported it, they said that two people had now reported the same thing so it was an issue and they treated it as such - they were great, got it fixed and sent me the new version no problem. That's what this is about:)
-
I have Norton GoBack on my system and therefore don't need System Restore. I only tried to en-able it for testing purposes. Test FAILED. :'(
I usually had it too but now I can't enable it again. I have to uninstall. So it's not Norton GoBack related...
-
No it's not because I don't have that on my system:) it might be something to do with one of the Restore functions within it and XP though if both programs are having trouble.
-
But, really something is wrong with System restore feature and avast! this time... something is fighting inside, we just need to find out what...
If it was just system restore and Avast, than either noone should have this problem or everyone. There is more going on here that has to do with it imo.
-
I can only agree with Eddy on this one.
System restore stopped and restarted in around 30 seconds without a hitch.
Would a HJT log from all those having problems help?
Maybe there is something in common that might show up
-
Would a HJT log from all those having problems help?
Nothing related in my opinion...
I'm clean for a long long time... It shouldn't be any infection, it's another thing but, believe, it freezes completely :P
-
Listen folks I really seriously do not want to insult anyone here or bash avast!, my intent is to be helpful after all it would be no skin off my nose to dump avast! go with another and forget this entire saga.
The fact is this is an avast! problem and looking to find blame in OS or drivers or other factors is bordering on denial and it does not inspire confidence (and confidence is everything in security software) if the method of dealing with shortcomings in the software is to look for reasons to say there is no problem.
My systems are absolutely clean of all nasties and are kept in tip top working order, they function perfectly in all regards except this one.
Even though I do not have the time to be messing about on this sort of thing I have installed trial versions of three other payware antivirus programs as well as Antivir and AVG (only one at a time of course) on one system (my XP home box) to see if any of these exhibit problems in any way similar to this and none of them do.
The problem only occurs with avast! and only with On Access Protection running.
The fact that it only occurs on some systems and not all is not an indication that it is not a bug in the program.
-
Roper, Again, I'm totaly with you on this one... we shouldn't stop with this untill we find out what's going on. Giving up is not an option, right ?
HJT ? No problems at all... I don't have any single key inside HJT log file that doesn't belong in there. Everything in 100% under control. Not even stupid IE add ons or similar stuff in here. My system is clean like so few systems out there. I take care of so many systems in this area, and I'm asuring you that no one takes better care of mine and my wife's system. I really care about all these security related issues. I'll repeat, I can turn off and turn on system restore on my system million of times, without single glitch... on my wife's system, 2 times it will hang on turning system restore out of 5 times...
Cheers !
-
Please read the posts here again roper,
I, nor anybody else is saying that it isn't or can't be a bug in Avast.
I never blamed the OS or drivers, I only said that it is not just Avast alone that is causing this. If it was, everyone would have this problem or nobody would have it. If nothing else is involved, than explain why on none of my system I have this problem, explain why the majority of people don't have this problem.....
It is plain and simple. Only thing we have to do is find out what combination (or perhaps even setting) is causing this. Only than you (Alwil) can work to a solution.
I have seen systems where all kinds of applications gave errors, and guess what. They where caused by a not 100% functioning modem. And none of the programs had anything to with internet or networking. Nor did they had a module that checked for updates or anything.
-
Hey Eddy. de Nile ain't just a river in Egypt is it.
You Know what? I don't need this crap
I have put many hours into trying to provide info helpful to the developers here, hours I should have been engaged in more productive activities.
If this is just another Fanboy site where the regulars get together for a circle j*rk and looking for ways to point the finger for program bugs elsewhere then you guys can have it!
avast!.. Meet Add or Remove Programs!!!
Goodbye and good riddance.
-
Hey Eddy. de Nile ain't just a river in Egypt is it.
You Know what? I don't need this crap
I have put many hours into trying to provide info helpful to the developers here, hours I should have been engaged in more productive activities.
If this is just another Fanboy site where the regulars get together for a circle j*rk and looking for ways to point the finger for program bugs elsewhere then you guys can have it!
avast!.. Meet Add or Remove Programs!!!
Goodbye and good riddance.
Roper. No one here has said that you are not having a problem. Some have admitted that they also are having the same or similiar problems as you. While it may or may not be something to do with Avast, the reports from you have been duly noted. All of the forum members here that have voluntarily offered to help you have done just that without any justification other than just trying to help. Yes I am sure the problem your experiencing is irratating to you. But your remarks that were just made about the forum members here I believe are not justified. While you are obviously not satisfied with the possible fixes for your problems there is no reason IMO for your remarks.
You are more than free to use another Anti-Virus program as we all know. Hopefully the real reason for your problem conveyed to us and also by others will eventually be solved once the reason is recognized. Have a good life :)
-
Hey Eddy. de Nile ain't just a river in Egypt is it.
You Know what? I don't need this crap
I have put many hours into trying to provide info helpful to the developers here, hours I should have been engaged in more productive activities.
If this is just another Fanboy site where the regulars get together for a circle j*rk and looking for ways to point the finger for program bugs elsewhere then you guys can have it!
avast!.. Meet Add or Remove Programs!!!
Goodbye and good riddance.
Now, I really don't see where this is heading... it seems like you are speaking in general, even when only one member of avast! support team was saying that it's not avast!'s responsibility... reread some previous replies... Technical, Bob and me reported same things happening on our systems... now, your previous reply looks to me like you don't give a damn about everything we wrote in here and all our effort to bring this to Alwil and try to fix this issue... this looks like spitting, nothing else.
Of course you have something more productive to do, don't we all ? I for example work on 3 different HUGE web/flash design projects, I do my regular job which takes up 95 % of my time, I also make skins for avast!... bottom line, I still have enough time to spend in these forums trying to help people that are asking for our help. Don't you think that I and all others have something more productive to do right now ? Yes, I have, but I'm still here 'cause I like this product, even when it gives us some trouble. We are not surenders, and this little issue (yes, despite everything it IS a little issue... I don't use and I don't need System Restore anyway... how many times you turn off and on and off and on and so on, and so on your system restore... so my point is, it IS an issue, but not something that hangs your computer so offten that you are unable to work) won't make us give up on this product. We will stay here untill everything is fixed, and I'm sure it will be fixed very soon...
You seems like guy who knows his business, so all I can say is, it would be great loss for these forums if you leave us angry as you are right now... calm down, and I'm sure everything will be fixed soon.
If this is just another Fanboy site where the regulars get together for a circle j*rk and looking for ways to point the finger for program bugs elsewhere then you guys can have it!
You really shouldn't say that... it's not true, as I said before, reread my replies in this thread and Technical's replies...
Cheers !
-
my suggestion of a HJT log wasnt so much looking for malware as a look at running processes and configurations for a common difference that might point a way toward a solution. Blowing your stack like roper has really makes me wanna help him out "NOT".
Like sasha said ,incidental problem and easily avoided so why the stress?? :-\.Iv`e a feeling he`ll be back but only because he knows this is the best freeware product out there.
-
Yes I agree with all that's been said - AVast is a great product and one of the things that makes it so good is you guys and Alwil all helping to get things fixed.
I run full system scans anyway once a week so I did my housekeeping last night - full system scan, Spybot, Ad Aware SE - all that was found was the Alexa toolbar in my registry which I got rid of pronto - don't use IE anyway - and a few tracking cookies, just to eliminate anything else which might be a problem with this.
If Roper feels like that when all we were saying was "we don't know but have you got this?" then it's really his problem but the fact that other people here are getting it means that people "out there" are getting it too and it needs to be fixed no matter what.
Belarc Advisor - http://www.belarc.com/free_download.html will audit your PC and tell you exactly what's on it - I wonder if it would be a good idea for those of us who get this and those who don't, to run it and see if there's something in common somewhere.
-
Yes, Belarc is one of the best "little" software that gives great results. I use it every single day doing my job on sites. Before I have to replace some old system with new one, I always make Belarc report printed out. That's somehow became policy in our company. You have all those information in front of you.. exactly everything what's in your computer. When I have to put a new PC on the company's domain, I need to know what network drives were mapped on old system, what important programs were installed, what network printer were assigned to that specific system and so on, and so on... Belarc will show you that and much much more... hardware installed, software licenses, everything... 2 words - Belarc rulez, and it really can give us some important info we need...
Cheers !
P.S. I believe Roper was pretty much p***d off because this issue is still on waiting list, 'cause Alwil guys are really busy these days fixing all previous reported issues for new final (not BETA) program update. I'm assuring him and everyone else, that Alwil never forgets us or any other avast! user... no matter is it avast! Freeware version user or Pro user. That's why Alwil is different than any other company... and that's why they deserve our patience.
Regards !
-
Not to mention that the Alwil programmers don't seem to work at weekends which is more than fair - they need breaks like everyone else. Yes I agree that Roper was getting fed up because no-one replied from Alwil itself, but he did post on Friday night.
I am at work at the moment, posting during my lunch break - I'll run Belarc when I get home and post the results here. Thanks for the feedback.
-
Belarc Advisor information below - I'm going to have to divide it up into sections.
Operating System System Model
Windows XP Home Edition Service Pack 1 (build 2600) FUJITSU SIEMENS D1625
Processor a Main Circuit Board b
3.20 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: FUJITSU SIEMENS D1625 S26361-D1625
Bus Clock: 800 megahertz
BIOS: FUJITSU SIEMENS // Phoenix Technologies Ltd. 4.06 Rev. 1.05.1625 09/05/2003
Drives Memory Modules c,d
250.95 Gigabytes Usable Hard Drive Capacity
228.82 Gigabytes Hard Drive Free Space
_NEC DVD_RW ND-1300A [CD-ROM drive]
HL-DT-ST DVD-ROM GDR8162B [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 3
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 2
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 1
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 5
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 4
Maxtor 7Y250P0 [Hard drive] (251.00 GB) -- drive 0, s/n Y62DYXLE, rev YAR41BW0, SMART Status: Healthy 1024 Megabytes Installed Memory
Slot 'Slot-1' has 512 MB
Slot 'Slot-3' is Empty
Slot 'Slot-2' has 512 MB
Slot 'Slot-4' is Empty
Local Drive Volumes
c: (on drive 0) 250.95 GB 228.82 GB free
Network Drives
None detected
Users Printers
local user accounts last logon
Administrator 20/10/2004 18:56:17 (admin)
Gillie2tat 29/11/2004 17:51:16 (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Microsoft Shared Fax Driver on SHRFAX:
PDF995 Printer Driver on PDF995PORT
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 9600XT [Display adapter]
RADEON 9600XT Secondary [Display adapter]
Fujitsu Siemens C17-2 [Monitor] (17.1"vis, s/n YEAN043509, December 2003)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD ATI WDM Rage Theater Video
ATI WDM Specialized MVD Codec
SoundMAX Integrated Digital Audio
-
Communications Other Devices
MSP3885-E 56K PCI Modem
1394 Net Adapter #2
Intel(R) PRO/100 VE Network Connection
SpeedTouch USB ADSL PPP
Network Card MAC Address: 00:30:05:40:56:8F OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
SpeedTouch 330 ADSL Modem
USB Mass Storage Device
USB Mass Storage Device
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
Virus Protection
No details available
Installed Microsoft Hotfixes [Back to Top]
DataAccess
no verification data Q823718 on 25/02/2004 (details...)
no verification data Q832483 on 06/03/2004 (details...)
no verification data KB870669 (details...)
DirectX
DX9
SP1:
passed verification KB839643-DIRECTX9 on 03/07/2004 (details...)
Internet Explorer
no verification data SP1 (SP1)
no verification data Q330994 (details...)
no verification data Q822925 (details...)
no verification data Q823353 (details...)
no verification data Q831167 (details...)
no verification data Q832894 (details...)
no verification data Q837009 (details...)
no verification data Q867801 (details...)
Windows Media Player
passed verification WM817787 (details...)
passed verification Q828026 (details...)
SP0
passed verification Q828026 on 06/03/2004 (details...)
Windows XP
SP2
passed verification KB282010 on 25/02/2004 (details...)
passed verification Q323255 on 25/02/2004 (details...)
passed verification Q327979 on 25/02/2004 (details...)
passed verification Q329048 on 25/02/2004 (details...)
passed verification Q329115 on 25/02/2004 (details...)
passed verification Q329170 on 25/02/2004 (details...)
passed verification Q329390 on 25/02/2004 (details...)
passed verification Q329441 on 25/02/2004 (details...)
passed verification Q329834 on 25/02/2004 (details...)
no verification data Q331953 on 25/02/2004 (details...)
passed verification Q810565 on 25/02/2004 (details...)
Windows XP
SP2 (continued)
passed verification Q810577 on 25/02/2004 (details...)
passed verification Q810833 on 25/02/2004 (details...)
passed verification Q811493 on 25/02/2004 (details...)
passed verification Q811630 on 25/02/2004 (details...)
passed verification Q814033 on 25/02/2004 (details...)
passed verification Q815021 on 25/02/2004 (details...)
passed verification Q817287 on 25/02/2004 (details...)
passed verification Q817606 on 25/02/2004 (details...)
no verification data Q819696 on 25/02/2004 (details...)
passed verification KB821557 on 25/02/2004 (details...)
passed verification KB823182 on 06/03/2004 (details...)
no verification data KB823559 on 25/02/2004 (details...)
passed verification KB823980 on 25/02/2004 (details...)
passed verification KB824105 on 06/03/2004 (details...)
passed verification KB824141 on 06/03/2004 (details...)
passed verification KB824146 on 25/02/2004 (details...)
passed verification KB825119 on 06/03/2004 (details...)
passed verification KB826939 on 06/03/2004 (details...)
passed verification KB828028 on 25/02/2004 (details...)
passed verification KB828035 on 06/03/2004 (details...)
passed verification KB828741 on 19/04/2004 (details...)
no verification data KB833407 on 25/02/2004 (details...)
no verification data KB833987 on 18/09/2004 (details...)
passed verification KB835732 on 19/04/2004 (details...)
passed verification KB837001 on 19/04/2004 (details...)
passed verification KB839645 on 15/07/2004 (details...)
passed verification KB840315 on 15/07/2004 (details...)
passed verification KB840374 on 14/05/2004 (details...)
passed verification KB841873 on 15/07/2004 (details...)
passed verification KB842773 on 15/07/2004 (details...)
no verification data KB883357 on 18/09/2004 (details...)
Click here to see all available Microsoft security hotfixes for this computer.
verifies OK Marks a HotFix that verifies correctly
fails verification Marks a HotFix that fails verification
(note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification
Software Licenses [Back to Top]
Adobe Systems, Inc. - Adobe Photoshop Elements 2.0 10574316987280196178XXXX
Ahead - Nero BurnRights 1A20-030E-0300-1349-1215-9547
Belarc - Advisor db5459f0
Microsoft - Interactive Training 05604-OEM-0000007-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Internet Explorer 55277-OEM-0011903-00117 (Key: VWK8M-J4DG8-8DR2H-RBCX6-9HR23)e
Microsoft - Picture It! Photo Standard 9 74046-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - WebFldrs XP 12345-111-1111111-81703
Microsoft - Windows XP Home Edition 55277-OEM-0011903-00117 (Key: VWK8M-J4DG8-8DR2H-RBCX6-9HR23)e
Microsoft - Word 2002 54189-OEM-1650002-00005 (Key: W663D-GCGVR-BXTF8-37V7R-XRFV3)e
Microsoft - Works Suite 2004 26200-OEM-0000007-00000
Software Versions [Back to Top]
Address Book Palm Sync Install *
Adobe Photoshop Album Version 2.0.0.0 *
Adobe Photoshop Elements Version 2.0 *
Adobe Reader Version 6.0.1.2003110300 *
Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
Adobe Workgroup Helper Version 2.8.3.3 *
Ahead Software AG - Cover Designer Version 2, 3, 0, 4 *
Ahead Software AG - InfoTool Application Version 2, 0, 7, 0 *
Ahead Software AG - Nero Burning ROM Version 6, 3, 0, 2 *
Ahead Software AG - Nero CD - DVD Speed Version 2, 0, 11, 4 *
Ahead Software AG - Nero DriveSpeed Version 2, 0, 0, 1 *
Ahead Software AG - Nero StartSmart Version 1, 0, 1, 2 *
Ahead Software AG - NeroVision Version 2,0,1,15 *
ALWIL Software - avast! Antivirus Version 4, 1, 0, 0 *
ALWIL Software - avast! Antivirus Version 4, 5, 0, 0 *
Analog Devices Incorporated - DLS Loader Application Version 4, 0, 2, 0 *
Analog Devices, Inc. - AudioWizard Application Version 4, 0, 4, 7 *
Analog Devices, Inc. - SMax4PNP Application Version 4, 0, 4, 111 *
Analog Devices, Inc. - SoundMAX Control Panel Version 4, 0, 4, 26 *
Analog Devices, Inc. - SoundMAX service agent Version 3, 2, 6, 0 *
Anfy Version 2, 1, 0, 0 *
ATI Desktop Component Version 6.14.10.5071 *
avast! Antivirus Version 4, 1, 0, 0 *
avast! Antivirus Version 4, 5, 0, 0 *
avast! iAVS4 Control Service *
Belarc, Inc. - BelManage Client Version 6.1f *
Chami.com - HTML-Kit Version 1.0.0.292 *
Cinematronics - 3D Pinball Version 5.1.2600.0 *
Creates and edits text files using basic text formatting. *
David Harris - Pegasus Mail for Windows Version 4.2.1.0 *
Dynamix, Inc. - 3D Ultra Pinball: Thrillride Version 1.0.0.0 *
Eugene Roshal - WinRAR archiver Version 3.30.0.0 *
Fujitsu Siemens Computer - FirstSteps Version 1.00 *
Havas Interactive AutoUpdate Version 4,0,4,1 *
ICQ ICQRun Version 1, 0, 0, 1 *
ICQLite Version 1, 0, 0 *
ICQLiteUninstall Application Version 1, 0, 0, 1 *
Indigo Rose Corporation - Setup Factory 6.0 Runtime Module Version 6.0.1.4 *
Inno Setup Version 51.13.0.0 *
InterVideo Inc. - WinDVD Application Version 4.0 *
IrfanView Version 3.91 *
Jasc Software Inc. - Animation Shop 3 Version 3.10 *
Jasc Software, Inc. - Paint Shop Pro 8 Version 8.10.1 *
Jasc Software, Inc. - Paint Shop Pro 9 Version 9.010 *
Java Web Start * javaw.exe *
Jordan Russell - Inno Setup Uninstaller Version 51.5.0.0 *
Kerio Personal Firewall 4 Version 4.1.2 *
Kerio Technologies - KPF Configuration Converter Version 1.0.0.8 *
Lavasoft Ad-Aware SE VI.Second Edition *
Microsoft (r) Windows Script Host Version 5.6.0.6626 *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.6308 *
Microsoft Corporation - Import Pictures Wizard Version 1, 0, 0, 1 *
Microsoft Corporation - Internet Explorer Version 6.00.2800.1106 *
Microsoft Corporation - Windows Installer - Unicode Version 2.0.2600.1106 *
Microsoft Corporation - Windows Movie Maker Version 1.1.2427.1 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Interactive Training Version 3, 5, 0, 116 *
Microsoft Office Document Imaging Version 1.03.2349.1 *
Microsoft Office XP Version 10.0.6612 *
Microsoft Open Database Connectivity Version 3.520.9030.0 *
Microsoft Picture It! 9 Version 9.00.0609.0 *
Microsoft Windows Media Player Version 6.4.09.1125 *
Microsoft(R) Windows Media Player Version 8.00.00.4490 *
Microsoft® Fax Server Version 5.2.1776.1023 *
Mozilla - Firefox Version 1.7.5: 2004110711 *
Mozilla Version 7.1 *
Nick Bradbury - HomeSite v1.0 Pre-release Version 1.0.0.0 *
Nullsoft - Winamp Version 2.80 *
OpenOffice.org 1.1.2 *
OpenOffice.org 1.1.2 Version 6.00.8779 *
pdfEdit995 Application Version 1, 0, 0, 1 *
PepiMK Software - Spybot - Search & Destroy Version 1, 3, 0, 12 *
QUALCOMM Incorporated - Eudora Version 6.0.3.0 *
QUALCOMM PureVoice Version 1.2.1 *
Radio@Netscape Plus Version 4, 1, 0, 29 *
Rainlendar *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.857 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2400 *
Reset HTML-Kit Settings *
Safer Networking Limited - SpyBot-S&D Version 1, 3, 0, 12 *
Sue Fisher - The Font Thing Version 0.80 *
SunJavaUpdateSched *
THOMSON Telecom Belgium - SpeedTouch USB Version 301.0.0.12 *
Ultra Pinball *
Visicom Media Inc. - AceFTP v3 Version 3.5 *
WinZip Version 8.1 SR-1 (5266) *
Yahoo! Messenger Version 6,0,0,1788 *
That's the rest of it.
-
If every one posts one of these, this thread will wind uo to be 100 pages.
There has to be a better way.
-
If every one posts one of these, this thread will wind uo to be 100 pages.
There has to be a better way.
Yes, just attach a txt file with the contents...
-
Or is there someone we should e-mail direct at Alwil? So sorry about that Technical, I wasn't sure what else to do:)
-
I would say, upgrade to 4.5.542 and see if the problem is solved or not first, before we do anything else.
-
Wow. I upgraded to 4.5.542 earlier this evening and just checked - and it's fixed.
Great work Alwil!
-
"tab" (spelled that one probably wrong) yourself also on the shoulder Gillie2tat, it is not just the people from Alwil but me, you and many others that have contributed to a solution for the problem by providing information.
Don't forget, it is not just one player that makes the difference between a victory or a loss. It is the team ;)
anyway, I'm gald to see your (and others?) problem is solved.
-
Mind you Windows ME always wanted to restart when System Restore was disabled/enabled, Windows XP doesn't - should I just leave that or restart manually each time? Puter doesn't seem to be having any other problems :)
-
Mind you Windows ME always wanted to restart when System Restore was disabled/enabled, Windows XP doesn't
Windows XP doesn't ask you to reboot, but as you can read in the MS knowledgebase, a reboot is needed to make all changes to take effect after enabling/disabling system restore.
-
Ah OK I understand now. Thanks for explaining that - I always shut down the PC last thing at night and after I've checked e-mail before going to work - presumably that's enough. Unless I need to restart as soon as it's done?
And I was delighted to be able to help to resolve this issue with Avast, it was no trouble at all.
-
Updated to 4.5.542 on both computers...
Nope, not solved on my wife's computer... still same issue with System Restore. When I try to turn it back on, system hangs and nothing else helps but reboot, when you enter the Widnows again (after reboot), System restore is still OFF... sad to say, but problems is still here.
I don't even know if Alwil guys have heard about this issue yet...
-
Sorry you're still having a problem Sasha.
My system is working like a charm. Thanks Alwil. ;D
Roper if you're still monitoring this, try the update and
see if it also cures your problem.
-
I just update and, after boot, I'll post the results on my system... ;)
After boot, it's working...
Sasha, what your wife's computer have? ::)
-
But, the problem is not solved... as long as even just only one user has the same problem, problem is not solved people... I'm telling you guys, same situation like before update. When I totaly disable avast!, turning ON and OFF System restore is working great...
Well, I never heard anything from Alwil guys, especially not in this thread, so I'm not even sure they did anything regarding this... I mean, no one informed us anything about where was (and still is on some systems) the problem and what they did to fix the problem on your systems...
-
I just update and, after boot, I'll post the results on my system... ;)
After boot, it's working...
Sasha, what your wife's computer have? ::)
It's a AMD Athlon XP 1700+, 40 Gb Seagate HD, K7SOM Motherboard, 512 Mb DDRAM. Sygate firewall, avast! 4.5.542, Spybot (latest definitions), Ad-Aware SE (latest definitions), HiJackThis log file clean as a soap.
When I disable avast! completely System Restore is working without any problems... no single issue...
-
Sorry, I suppose XP SP2 ::)
Just a guess, did you clean the temp folder of avast?
-
Yes it's SP2, but that doesn't matter at all... there was one guy in this thread with same issue, and he is still on SP1. I run SP2 on my PC and no problems at all...
Strange that couldn't be any more strange... I was thinking what was the difference between my wife's system and all other's systems (everyone that posted in here)...
I came up with firewalls... don't know if that has anything to do with this issue or not, but I tried... and it helped, don't know why and don't know how, but it helped. Her system is cured right now. I tried to turn ON and OFF system restore about 20 times, without any problems... no matter do I click on APPLY or on OK after setting it...
Eddy has ZoneAlarm, Bob has ZoneAlarm, Technical is on Agnitum Outpost, my own system is on ZoneAlarm right now... none of these systems has System Restore problems, so I tried just to be sure. I still don't know if that has anything to do with this issue, but still...
My wife has Sygate 5.6 Personal Firewall. That was the only major difference... I tried to turn on System Restore again, while Sygate was still running. System freezes immediately... I rebooted, logged into Windows, completely turned off Sygate firewall, but I left avast! running. Didn't even turn off some of those providers. All of them were running. Guess what ? I tried to turn ON the System Restore, and it worked immediately... I tried to turn it OFF, worked like a charm... OK, let's try something else now... I turned Sygate firewall back ON, rebooted my wife's PC, logged back in Windows, turned ON System Restore without any single problem... I did it like 10 times by now and no problems at all...
Now, can someone tell me what was that all about ? ::)
However, she is so happy now, even she doesn't really understand what's System Restore used for... ;D But, she saw me loosing my nerves about this issue, believe me guys, it ate me alive, so she was so unhappy when she saw me wrecking my nerves... Now, she is a happy girl again... ;D ;D ;D
-
There where some problems with Avast versions 4.5 prior to .542 with certain firewals (as Vlk has told in another thread). If this caused the problem with system restore? I don't know. It could be, and I hope someone from Alwil will let us know here what the problem was. I'm very curious about it.
-
Well here is my experience with this. I use imaging software, so I have had the XP system restore turned off for awhile now. After reading this thread, I just tried to turn it back on. LOCKED MY SYSTEM UP TIGHT!! I had to do a hard re-boot to get out of it. I am using XP pro SP2, ZA firewall, and the latest version of Avast home!
Tipton
-
Eddy
You aren't alone.
Sasha glad you're wife is happy again. ;D ;D
-
After the re-boot, I can turn system restore on and off no problem. Weird. I am glad I leave it turned off! ;D
{EDIT} To say that I re-booted again, and tried turning system restore on, and my system once again locked up. There is definately something messed up here.
Tipton
-
I usually have system restore turned off. Since all of this came up I tried turning it on with the latest 4.5 542 version of Avast. I have WinsXp, SP2 all updates, the latest free version of Zone Alarm. Using Firefox 1.0. I experienced the same thing as Sasha and Tipton. Trying to turn system restore on caused my pc to freeze. Had to reboot and when I checked restore then it was in the off mode. Not a problem for me as I don't use it and do not intend to use it but thought I would give my input. :)
Update: After my reboot as listed above I then went to System Restore, was able to turn it on with no problems. I did NOT reboot at that time and turned it off and it worked with no problems. Looks like things are alright here now. ;D
-
As I said before. Changes in the system restore only fully take place after a reboot. ;)
That can make the difference
-
Neil, you have basically the same software config as mine. Try turning off system restore again, then re-boot, and try turning it back on again. On my system, it would lock up. I would then hard reboot by pressing the button on the front of my PC. I could then turn system restore on and off fine. I would then re-boot again, and turn system restore on, only to lock up again. After another hard re-boot, I could turn it on and off fine again. Like you though, I don't use it, and leave it off. I think system restore is useless!
Tipton
-
Tipton,
I was able to turn off system restore no problems. Rebooted, checked and found that it was turned ON when I went back to look. I turned it off with no problems, no freeze ups. I left if off as I don't use it anyway. HTH :)
-
Tipton,
I was able to turn off system restore no problems. Rebooted, checked and found that it was turned ON when I went back to look. I turned it off with no problems, no freeze ups. I left if off as I don't use it anyway. HTH :)
It was after I would turn it off, then re-boot, then try turning it on that I would lock up. I am leaving it off as well. I can get it to stay on, but I could easily re-produce lock ups if I wanted to. From my limetedtesting of the issue, it seems like if either Avast, or Zone alarm was turned off after a re-boot, I could not get it to lock up.
Tipton
-
Well, just for grins I left both Zone Alarm and Avast turned on doing this testing. The results with both of these programs turned on were as I stated. So...I don't know why on some machines different things are happening. ???
-
OK everyone I apologise. I hadn't realised you had to reboot the computer after turning off System Restore because in the past the only reason I have turned off System Restore was prior to going into Safe Mode.
I have however been experimenting and it occurred to me that it might be one or two components within the On Access Protection Control. I therefore carried out a series of tests, turning off System Restore and then trying different things to see what would let me turn System Restore back on and what wouldn't.
I am running the Kerio firewall and you have my system details above in my Belarc report posted yesterday.
A Fail in my tests was if the system crashed in the way described above when I tried turning System Restore back on, a pass was if it let me turn System Restore back on. Maybe we should all try this.
Incidentally when each item was turned off, all the others were left running. I will try tonight when I get home to see what happens when everything except one item is turned off - I have to leave for work in a few minutes.
Firewall - failed the test. Avast was switched on.
Instant Messaging turned off - passed
Internet Mail turned off - failed
Network Shield turned off - passed
Outlook/Exchange turned off - failed
P2P Shield turned off - passed
Standard Shield turned off - passed
Maybe if we all do this then some consistency will turn up.
-
Results of test with everything turned off except one component in the On Access Protection Control, each component turned on in turn with the firewall turned off so I was sure it wasn't interfering with things - they ALL worked and passed the test!
Note that in the previous test my firewall was left running, I'll run that test again tonight if required with the firewall switched off because I really do have to go now!
-
As I said before. Changes in the system restore only fully take place after a reboot. ;)
That can make the difference
Eddy, that wasn't the issue... When my wife still had that problem, prior to "out of the blue sky" fix, I performed reboot on my wife's machine and still had same problem... Of course, I'll reboot, when avast! was asking all of us to reboot systems after program update. That's natural... to be true, I rebooted 2 or 3 times after avast! 4.5.542 update, and prior trying to turn ON the System restore feature. Still was locking up her system... so, no rules in this case...
Tipton wrote:
...Like you though, I don't use it, and leave it off. I think system restore is useless!
Yes, maybe it's useless, and I don't use it either... but, we have to think of something... no matter if we use it or not, this is just coincidency we found out that it's not working properly... we have to take into consideration, since we found that issue, it may be few other things that doesn't work properly in combination of few latest avast! builds and Windows OS... I've noticed, many new users and forum members like to say: "Great, no problems here, everything works wonderful... thanks..."
I bet they didn't even try enabling/disabling System Restore... we won't know for sure, until everybody try that... same thing with all of us... maybe someone found something else, and we still didn't see his/her post about that issue. That doesn't mean everything works great...
I for sure, want to know what's going on with that issue, because no matter I don't use System Restore, as long as there is even just only one thing not working properly, we have to think... maybe there are some other things not working as they should work. Some info would be great. My wife's System Restore disappeared all of a sudden, but that doesn't mean we should close this issue now. It's obvious, there are some other people still experiencing same problem. That means, something is still wrong with it... we have to work on this one, 'cause it looks it's a tough one...
Cheers !
-
OK, I was now able to simulate the problem. It's not really a bug, neither in SR nor in avast, I'd just call it incompatibility. In short, upon loading, SR assumes some things are true and this is not the case when avast is loaded...
Anyway I've modified the avast file system filter driver so that it should now correctly handle this situation.
Version 4.5.546 contains the fix.
Thanks
Vlk
-
Any idea why it happend on some systems and not on others although they have the same Windows and SP version?
-
It's more or less timing issue.
SR held a registry access lock while issuing some file open requests. Avast, on the other hand, accesses the registry in the synchronous file open path. Result: a deadlock :)
-
It's more or less timing issue.
SR held a registry access lock while issuing some file open requests. Avast, on the other hand, accesses the registry in the synchronous file open path. Result: a deadlock :)
I discovered the same thing but with another way...
I had used 'Run the logon scripts Synchronously' and 'Run the startup scripts Synchronously' testing why Norton GoBack was incompatible with the last version of XP SP2 and avast 4.5.523.
Vlk, is there a possibility to find the same some file system filter driver to solve this? The sympthoms are the same: crash (BSOD), some systems work others not...
I'll be very happy to solve this. Usually my System Recovery is disabled but, because of this, I had to enable it as I'm not finding a way to use Norton Goback :'(
-
I just updated avast! to 4.5.546 on both computers and problem on my wife's PC is completely gonne... Yesterday when I posted my reply, problem was 70% fixed, but let's say cca. 1 out of 5 times, system would hang again... today, everything seems to be ok... so far so good...
Thanks Alwil !
Cheers !
-
Now it's me that have a problem...
Please, don't let me alone :P
-
I just updated avast! to 4.5.546 on both computers and problem on my wife's PC is completely gonne... Yesterday when I posted my reply, problem was 70% fixed, but let's say cca. 1 out of 5 times, system would hang again... today, everything seems to be ok... so far so good...
Thanks Alwil !
Cheers !
Fixed it for me too! Now, back to turning system restore off for good. Unless anyone needs me to do some more testing with it. Let me know!
Tipton
-
What problem Technical ? Same issue with System Restore or something else ?
-
What problem Technical ? Same issue with System Restore or something else ?
Incompatibility between Norton GoBack and avast! :'(
-
What problem Technical ? Same issue with System Restore or something else ?
Incompatibility between Norton GoBack and avast! :'(
What Incompatibility??? I have GoBack and it works like a charm. ;D
-
What Incompatibility??? I have GoBack and it works like a charm. ;D
Blue death screen while after Windows logo disappeared in the boot :'(
Message is IRQ_NOT_LESS_OR_EQUAL or something like that...
-
It's fixed on my machine. I don't have any Norton products on my system so I'm afraid I can't help out there:(
Thank you for all the work you've put into fixing this. Sorry you still have a problem, Technical.