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Other => General Topics => Topic started by: elizzabeth on January 17, 2012, 12:55:45 AM

Title: windows update conflict w/ avast 6
Post by: elizzabeth on January 17, 2012, 12:55:45 AM
Normal windows 7 security update on Windows PC has rendered avast 6 unable to run.....HELP???!!!
Title: Re: windows update conflict w/ avast 6
Post by: Lisandro on January 17, 2012, 01:01:42 AM
Which is this security update KB number?
Title: Re: windows update conflict w/ avast 6
Post by: DavidR on January 17, 2012, 01:40:42 AM
Normal windows 7 security update on Windows PC has rendered avast 6 unable to run.....HELP???!!!

What error messages are you getting from avast ?

I had a problem after the windows update on a winXP Pro system, reporting not secured, a fix didn't work, but two reboots had it working again.

Try a repair of avast:
Win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair.
Title: Re: windows update conflict w/ avast 6
Post by: elizzabeth on January 17, 2012, 02:11:37 AM
Here are KBs...I noticed a problem either after the 1/10 or the 1/12 installations.....


Definition Update for Windows Defender - KB915597
(Definition 1.117.2154.0)
Installation date: ‎1/‎3/‎2012 1:30 PM

Definition Update for Windows Defender - KB915597
(Definition 1.117.2358.0)
Installation date: ‎1/‎6/‎2012 12:30 PM

Definition Update for Windows Defender - KB915597
(Definition 1.117.2549.0)
Installation date: ‎1/‎10/‎2012 5:20 AM

Security Update for Microsoft .NET Framework 4 on XP,
Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2
for x64 (KB2656351)
Installation date: ‎1/‎10/‎2012 4:52 PM

Security Update for Windows 7 for x64-based Systems
(KB2584146)
Installation date: ‎1/‎12/‎2012 9:32 AM

Security Update for Windows 7 for x64-based Systems
(KB2644615)
Installation date: ‎1/‎12/‎2012 9:32 AM

Windows Malicious Software Removal Tool x64 - January 2012
(KB890830)
Installation date: ‎1/‎12/‎2012 1:18 PM

Security Update for Windows 7 for x64-based Systems
(KB2631813)
Installation date: ‎1/‎12/‎2012 1:18 PM

Definition Update for Windows Defender - KB915597
(Definition 1.117.2807.0)
Installation date: ‎1/‎13/‎2012 9:39 AM

Security Update for Windows 7 for x64-based Systems
(KB2585542)
Installation date: ‎1/‎16/‎2012 6:21 PM


Title: Re: windows update conflict w/ avast 6
Post by: elizzabeth on January 17, 2012, 02:44:26 AM
Normal windows 7 security update on Windows PC has rendered avast 6 unable to run.....HELP???!!!

What error messages are you getting from avast ?

I had a problem after the windows update on a winXP Pro system, reporting not secured, a fix didn't work, but two reboots had it working again.

Try a repair of avast:
Win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair.

Tried Repair. Said Error processing packages. Pls use full update.
Used Full Update - Said error while changing the product config. BTW, am using paid version.
Any insight vastly appreciated! Fix-it didn't work either and neither has rebooting.
Title: Re: windows update conflict w/ avast 6
Post by: DavidR on January 17, 2012, 03:34:37 AM
You didn't say if there were any avast errors after the WU ?

Fix-it (windows fix-it), isn't what I was talking about but the avast Fix in the Summary section of the avastUI when a shield isn't running or is reported as not protected, there is normally a Fix now button, etc.

Looks like you will have to do a reinstall of avast. probably best to do a clean reinstall (ensure that you have a copy of your license key first, you did save a copy):

- Download the latest version of avast, 6.0.1367 (see below for download links) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
Pro AV:  - http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
AIS:     - http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe)
Title: Re: windows update conflict w/ avast 6
Post by: True Indian on January 17, 2012, 11:56:30 AM
If u lokk at the name of updates...

3 of them are for windows defender...those update wont apply if windows defender is turned off....
Title: Re: windows update conflict w/ avast 6
Post by: elizzabeth on January 17, 2012, 08:08:06 PM
You didn't say if there were any avast errors after the WU ?

Fix-it (windows fix-it), isn't what I was talking about but the avast Fix in the Summary section of the avastUI when a shield isn't running or is reported as not protected, there is normally a Fix now button, etc.

Looks like you will have to do a reinstall of avast. probably best to do a clean reinstall (ensure that you have a copy of your license key first, you did save a copy):

- Download the latest version of avast, 6.0.1367 (see below for download links) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
  • 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.

Pro AV:  - http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
AIS:     - http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe)


Unfortunately, I cannot find (or didn't save) my license key. Any suggestions re: retrieval?
Title: Re: windows update conflict w/ avast 6
Post by: Asyn on January 17, 2012, 08:12:45 PM
Unfortunately, I cannot find (or didn't save) my license key. Any suggestions re: retrieval?

avast! Free: http://www.avast.com/resend-license-free-antivirus.php
avast! Pro/IS: http://www.avast.com/resend-license-paid.php
Title: Re: windows update conflict w/ avast 6
Post by: Dch48 on January 17, 2012, 08:58:27 PM
If u lokk at the name of updates...

3 of them are for windows defender...those update wont apply if windows defender is turned off....
You won't even get them if Defender is turned off. To the OP, although Windows Defender doesn't usually cause any problems with Avast, you may be an exception. I would recommend turning it off since it doesn't do anything that Avast doesn't do.
Title: Re: windows update conflict w/ avast 6
Post by: ady4um on January 17, 2012, 10:44:17 PM

Tried Repair. Said Error processing packages. Pls use full update.
Used Full Update - Said error while changing the product config. BTW, am using paid version.

Which exact "full update" you used? If you have avast Pro, then the message was for you to download the Pro Trial (no the Free). The same for AIS: download AIS trial.

In any case, after the installation over your current one, reboot.

It is also not clear to me what you meant with "changing the product config". In any case, as I said, you install first the same edition of avast that you currently have, and reboot. Only after the reboot start changing settings or testing the results.

If you have not uninstalled avast yet, then you shouldn't need to care for the license (at least not for now).
Title: Re: windows update conflict w/ avast 6
Post by: elizzabeth on January 22, 2012, 08:41:48 PM
Thanks all!

Retrieved my license key and successfully uninstalled and reinstalled Avast. All's well. Thanks for the support!
Title: Re: windows update conflict w/ avast 6
Post by: DavidR on January 22, 2012, 10:45:58 PM
You're welcome.
Title: Re: windows update conflict w/ avast 6
Post by: chawil on April 28, 2012, 12:55:30 PM
I had a similar problem on my laptop where I was running Avast alongside Widows Defender under Windows 7 Home Premium. It stopped working completely, Windows would start and the system would crash. It took me ages to figure out that Avast was the problem. I have reinstalled twice and still no joy so I removed Avast from the system temporarily until I can sort out Defender. It works fine on my Windows 7 desktop but I'm not running Defender on that machine. So sounds like a conflict with Defender, and not a Windows update glitch.
Title: Re: windows update conflict w/ avast 6
Post by: darla615 on May 03, 2012, 08:24:22 PM
i really don't know what to do or where to be in this forum but i have avast 6.0.1289 and windows is telling me that it is out of date. when i try and go into avast and update it doesn't do anything. i tried to uninstall from add/remove and that don't work either. avast is saying i am fully protected. why can't i update or uninstall and why am i getting the warning from security center saying my virus protection is out of date?? please please help me...thanks
Title: Re: windows update conflict w/ avast 6
Post by: CraigB on May 03, 2012, 09:21:00 PM
i really don't know what to do or where to be in this forum but i have avast 6.0.1289 and windows is telling me that it is out of date. when i try and go into avast and update it doesn't do anything. i tried to uninstall from add/remove and that don't work either. avast is saying i am fully protected. why can't i update or uninstall and why am i getting the warning from security center saying my virus protection is out of date?? please please help me...thanks
First download and save a new copy of the latest avast http://www.avast.com/download-software then follow the instuctions here for removal of you current version http://www.avast.com/uninstall-utility

Your recieving the warnings because avast is now at 7.0.1426 so your quite outdated, i also recommend when installing the new version that you read through the process properly so you can untick the features that may not be required ( google chrome on first screen ) then proceed with a custom install where you'll have the ability to choose what security features you want or not.