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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: yankorro on January 26, 2012, 10:03:04 AM

Title: Problems with Avast Free
Post by: yankorro on January 26, 2012, 10:03:04 AM

I like a lot of people on this board recently got the notice saying that Avast had expired, that my computer was unprotected and wouldnt I be interested in Avast Internet Security.

And like a lot of people I went to the Avast web site, tried to download the free version by clicking on the corresponding button and nothing happened.

So I uninstalled, reinstalled, rebooted, and my computer crashed. (said something about a BAD_POOL_HEADER or something)

Windows couldn't start, went directly to system restore. Rebooted, Avast wasn't there. Downloaded Avast Free from cnet's website, there was a set-up error and the installation was cancelled. Shortly thereafter, system crashed again.

Same scenario, same system restore, etc. Tried to install again, got the same set-up error.

Any suggestions?
 

Title: Re: Problems with Avast Free
Post by: CraigB on January 26, 2012, 02:11:29 PM

Hi yankorro, please read the instuctions here and download the removal tool http://www.avast.com/uninstall-utility please run the removal tool for all versions of avast 4/5/6 you have used in the past with reboots inbetween, a fresh copy of avast free here if you did not save your previous download http://files.avast.com/iavs5x/setup_av_free.exe