Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: megamanrulesall on January 27, 2012, 06:39:59 AM
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I am Running Windows Vista Home Premium and I downloaded Avast. I wanted to run a scan at Bootup. But one I restart (and everytime, not allowing to boot to safemode via F8 key), it asks me to login as "Other User" and asks for a username & password. I seem unable to login to do anything now.
What can I do to fix this issue?
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Can you restore the "Last known good configuration"?
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Can you restore the "Last known good configuration"?
Nope. It won't allow me to do any form of specialized bootup thing. Pressing F8 for the whole Safe mode, Safe mode with networking & other options doesn't popup. It automatically goes straight to this logon thing and I see no way to fix the issue as I can't seem to even get into the system or perform any form of scan.
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Maybe you are missing the exact moment when you are allowed to press F8 ?
Do you see avast boot scan running or anything else? (BTW, avast boot scan can be stopped by the <esc> key.)
Just to be clear, the Windows user account issue is not related to avast, so something else is going on there.
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Maybe you are missing the exact moment when you are allowed to press F8 ?
Do you see avast boot scan running or anything else? (BTW, avast boot scan can be stopped by the <esc> key.)
Just to be clear, the Windows user account issue is not related to avast, so something else is going on there.
I am not, as the instant I turn it on from being off, I am hitting F8 really fast. But all it does is act as though nothing happened, loading the login screen and that "Other Login" screen. I don't see anything mentioning Avast pop up. I just assumed that it would happen after this login type thing.
Not to mention that this happened right after saying for the computer to run a boot scan and then restart without never having done anything in the past like this. Almost as though somehow either this Avast is needing some form of logon to happen to allow the scan to happen (sounds unlikely as it seems as though it would take place before any such logon. But could be possible, similar to how sometimes choosing settings for an OS before it boots to it from fresh install.) It is as though somehow, the computer "lost" records of the user accounts after the Avast thingy.
I also noticed that the screen resolution is super low instead of the biggest I have it at. As though something altered the settings. Part of me wonders if the Avast thing happens in a way where one logs on to make sure there is admin priveliges, before scanning. Kinda like what I suspect System Restore could be for Safe mode in like, Windows XP or something.
Of course, I am a bit tired, so I may not be thinking as good as normal. Kinda sucks my laptop now won't work after doing this. >_< Sucks that you no longer get a copy of the OS cd when getting a computer/laptop like one used to ages ago. That is the tiredness talking. Sorry about that.
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Well... Backup is always necessary...
If you could...
1. Boot with Windows 7 DVD or USB flash drive.
2. When prompted, press any key, and then follow the instructions that appear.
3. On the Install Windows page, click Repair your computer.
5 .Select the Windows installation you want to repair, and then click Next.
6. On the System Recovery Options menu, click on System Restore and try to restore to some earlier checkpoint.
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@megamanrulesall,
I'm told essexboy (an expert here in avast's forum) was already notified so to check this topic later.
In the meantime, since you have a laptop (and no Windows VISTA CD/DVD/UFD, according to your post), please check that the F8 key is "really" F8. Some systems use an "Fn" special key so to activate the F1...F8...F12 keys. Otherwise, the same F8 key is actually something else.
In addition, instead of just pressing F8, "tap" several times (as oppose to pressing just once and holding the key).
In the past, had you been able to see the Windows boot menu with F8, ever?
BTW, please add in your next post additional information (besides answering to my questions above and trying those suggestions):
Vista Home Premium, but x32/x64? SP1 and SP2 installed? Avast Free or Pro or AIS? Which exact version of avast (6.0.1367)?
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Hi lets have a look - prior to the boot scan did Avast report an infection ?
OK next we will work outside of windows.
You should be able to access the net from this CD
Please print these instruction out so that you know what you are doing
- Download OTLPENet.exe (http://oldtimer.geekstogo.com/OTLPENet.exe) to your desktop
- Download the attached scan.txt to a USB drive
- Ensure that you have a blank CD in the drive
- Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
- Reboot your system using the boot CD you just created.Note : If you do not know how to set your computer to boot from CD follow the steps here (http://www.hiren.info/pages/bios-boot-cdrom)
- As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
- Your system should now display a Reatogo desktop.Note : as you are running from CD it is not exactly speedy
- Double-click on the OTLPE icon.
- Select the Windows folder of the infected drive if it asks for a location
- When asked "Do you wish to load the remote registry", select Yes
- When asked "Do you wish to load remote user profile(s) for scanning", select Yes
- Ensure the box "Automatically Load All Remaining Users" is checked and press OK
- OTL should now start
- Drag and drop the scan.txt into the Custom scans and fixes box, or double click the scan box
- Press Run Scan to start the scan.
- When finished, the file will be saved in drive C:\OTL.txt
- Copy this file to your USB drive if you do not have internet connection on this system
- Right click the file and select send to : select the USB drive.
- Confirm that it has copied to the USB drive by selecting it
- You can backup any files that you wish from this OS
- Please post the contents of the C:\OTL.txt file in your reply.
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If I remember correctly there may have indeed been reports of some infection. I can't remember what though. >_<
in response to ady4um, I have been able to get the boot menu via F8 all the time, I think the vista is the X64, unsure what service pack. Probably SP1 if I had to guess, And Avast Pro, the latest non Beta one if memory serves correctly.
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When did you install this Windows version? Was this just about a month ago? Did you perform the activation / validation of Vista?
Or maybe you ran some Factory Restore about a month ago?
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Well, I have had this laptop for over 2 years or so. But I did the activation and whatnot back when I got it.
Also, I don't believe I ran any form of factory restore. Especially due to the fact I have a lot of data on the main disk drive and not yet the $$$ for a new external hard drive.
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OK you had consrv.dll/zero access. You have a 64bit Vista SP1 ;D
This should fix the problem amd allow a normal boot
Start OTLPE as you did previously from CD
Copy the attached Fix.txt to a USB
- Insert your USB drive with fix.txt on it
- Start OTLPE
- Drag and drop fix.txt into the Custom scans and fixes box
- If you cannot drag and drop for some reason. Then press the Run Fix button and a dialogue box will pop up asking for the location - select the file on your USB drive
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot when it is done to normal mode if possible
- Then post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
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Did as you said essexboy . Not fixed yet, but here is the newest log with those two options unchecked as you mentioned.
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OK that was my error I noticed a missing space in the reg fix :-[
I have reworked the fix now
Restart as previously instructions and use this fix.txt
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thanks for trying to help, but still, no dice.
If I made a scan before trying the Bootup scan, would there be a log of what was detected or removed? Or did the program I run pretty much do the same type of thing? Next time I run the program, should I see what the list of usernames are? Seems as though there are four. Not sure if I can lopgn with any of them as I tried one and it says it doesn't exist. I am using my ancient computer for internet as there may not be drivers for XP for my wireless thing on the laptop.
I just hope nothing happens to this computer, otherwise I'll be screwed. ^_^;
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Can you access safe mode with this computer ?
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I no longer am able to access safe mode.
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For x64 bit systems download Farbar Recovery Scan Tool x64 (http://download.bleepingcomputer.com/farbar/FRST64.exe) and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Select English as the keyboard language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
- Insert the installation disc.
- Restart your computer.
- If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
- Click Repair your computer.
- Select English as the keyboard language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account and click Next.
On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[/list]
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
- The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
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Wish I could do what you mentioned, but none of those options are ones I am capable of doing. I never got an install disk, nor do I have a system recovery CD (That works). And, as I mentioned before, I am incapable of getting the advanced bootup options.
Is there a way to create a type of boot disk that can automatically run the Command Prompt?
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@megamanrulesall,
You created such boot CD before, in this same topic by following the instructions given by essexboy. Or that boot CD is not useful for the latest instructions?
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No problem I just happen to know where you can get a Vista 64 bit RC
Here (http://www.forum.probz.net/index.php?/files/file/20-windows-vista-recovery-environment-iso/)
Download the ISO to the desktop of the working system
Download and install ImgBurn (http://download.imgburn.com/SetupImgBurn_2.5.6.0.exe)
Once ImgBurn is installed then double click the ISO and select write image file to disc.
Now you have a windows vista boot cd
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Thanks for the link to the recovery disk thingy. Trying what you said now.
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OK what I need to do now is query the registry key to ensure that I get the format spot on ... This is a new tool
Download the attached fixlist.txt to the USB drive that has FRST on it
Run FRST and click fix
A log will be generated please post that
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okay, here is the fixlog.
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I need to talk to the programmes author on this - I can see the problem but I need to determine how the tool works to rectify it
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okay. I shall check on this every so often in the hopes for a solution. Thanks so far for all the assistance you all have tried to give so far. ^_^
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'Tis a bit annoying that I know what the problem is but I am restricted in the ability to fix it
As soon as I hear back I will post