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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: HaPpYb0i on February 02, 2012, 03:31:34 AM

Title: Mobile Security App kept crashing
Post by: HaPpYb0i on February 02, 2012, 03:31:34 AM

I receieved an notification update for the Avast Anti Theft. I updated it and reconfigure Avast Anti Theft. Everything seems fine but when I tried to open the Mobile Security App to access the Anti Theft options. It crashed. It did not happen before I updated the Anti Theft. Since I can't access app, I tried using adb to uninstall the Anti Theft. I assumed it was uninstalled as I failed to find the disguised app after I followed the steps in this link:
http://forum.avast.com/index.php?topic=90236.0

I re-installed Mobile Security from the Android Market but the problem persist. It seems some data are still on my device.

My device was a Samsung Galaxy Tab 10.1 running Honeycomb 3.1

This is the log from LogCat:

02-02 10:25:53.300: E/AvastGeneric(1461): Handled uncaught exception (null)
02-02 10:25:53.300: E/AvastGeneric(1461): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.avast.android.mobilesecurity/com.avast.android.mobilesecurity.app.home.HomeActivity}: java.lang.NullPointerException
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:1751)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:1767)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.ActivityThread.access$1500(ActivityThread.java:122)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1005)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.os.Handler.dispatchMessage(Handler.java:99)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.os.Looper.loop(Looper.java:132)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.ActivityThread.main(ActivityThread.java:4028)
02-02 10:25:53.300: E/AvastGeneric(1461):    at java.lang.reflect.Method.invokeNative(Native Method)
02-02 10:25:53.300: E/AvastGeneric(1461):    at java.lang.reflect.Method.invoke(Method.java:491)
02-02 10:25:53.300: E/AvastGeneric(1461):    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:844)
02-02 10:25:53.300: E/AvastGeneric(1461):    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:602)
02-02 10:25:53.300: E/AvastGeneric(1461):    at dalvik.system.NativeStart.main(Native Method)
02-02 10:25:53.300: E/AvastGeneric(1461): Caused by: java.lang.NullPointerException
02-02 10:25:53.300: E/AvastGeneric(1461):    at com.avast.android.generic.ui.BaseActivity.onCreate(BaseActivity.java:242)
02-02 10:25:53.300: E/AvastGeneric(1461):    at com.avast.android.mobilesecurity.app.home.HomeActivity.onCreate(HomeActivity.java:54)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1048)
02-02 10:25:53.300: E/AvastGeneric(1461):    at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:1715)
02-02 10:25:53.300: E/AvastGeneric(1461):    ... 11 more
02-02 10:25:53.300: E/AndroidRuntime(1461): FATAL EXCEPTION: main
02-02 10:25:53.300: E/AndroidRuntime(1461): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.avast.android.mobilesecurity/com.avast.android.mobilesecurity.app.home.HomeActivity}: java.lang.NullPointerException
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:1751)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:1767)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.ActivityThread.access$1500(ActivityThread.java:122)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1005)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.os.Handler.dispatchMessage(Handler.java:99)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.os.Looper.loop(Looper.java:132)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.ActivityThread.main(ActivityThread.java:4028)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at java.lang.reflect.Method.invokeNative(Native Method)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at java.lang.reflect.Method.invoke(Method.java:491)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:844)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:602)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at dalvik.system.NativeStart.main(Native Method)
02-02 10:25:53.300: E/AndroidRuntime(1461): Caused by: java.lang.NullPointerException
02-02 10:25:53.300: E/AndroidRuntime(1461):    at com.avast.android.generic.ui.BaseActivity.onCreate(BaseActivity.java:242)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at com.avast.android.mobilesecurity.app.home.HomeActivity.onCreate(HomeActivity.java:54)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1048)
02-02 10:25:53.300: E/AndroidRuntime(1461):    at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:1715)
02-02 10:25:53.300: E/AndroidRuntime(1461):    ... 11 more

Title: Re: Mobile Security App kept crashing
Post by: Filip Havlicek on February 02, 2012, 11:11:05 AM

Hi,

thanks for the feedback, we know about this bug and are sorry for the inconvenience caused. It will be fixed in next version, but until then I don't know how to help you since I can't reproduce the issue :(

Filip

Title: Re: Mobile Security App kept crashing
Post by: svehlak on February 02, 2012, 05:48:10 PM

Can you please reproduce the steps you did and send them into my email : svehlak@avast.com? Thank you very much.