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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tek022 on February 05, 2012, 11:39:52 AM

Title: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: tek022 on February 05, 2012, 11:39:52 AM: avast! just updated itself to the latest (120205-0) definitions and immediately canned SteamService.exe. I allowed avast! to delete the file, and I reacquired it from Valve's servers. Immediate detection of a Win32:Trojan-gen and when the reacquire failed, avast! picked up SteamErrorReporter.exe. I have reinstalled Steam and avast! still picks up it as a virus. I made an exception to the Steam directory, but it still picks up the files.

I would like to report this as a false positive. It only detected it as anything on this latest virus definition. I also sent it to the virus lab as well.

VirusTotal report:
https://www.virustotal.com/file/af1df23286645464e349cab970a8b36f2bf1f31736479156a337d4a0db7a10d7/analysis/

avast! Pro v6.0.1367
Definitions 120205-0
Title: Re: SteamService.exe and SteamErrorReporter False Positive
Post by: stevenrobday on February 05, 2012, 11:43:28 AM: I was JUST about to report this. I'm having the same issue. Tried making an exception, and it still reports these files as Win32:Trojan-gen. I even tried stopping the File System Shield and reinstalling, and it still won't let me!
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Asyn on February 05, 2012, 11:46:25 AM: Quote from: tek022 on February 05, 2012, 11:39:52 AM
I also sent it to the virus lab as well.

Thanks, then it should be fixed soon.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Pam032 on February 05, 2012, 11:46:47 AM: I was just about to head to bed when I saw this little scare. Avast also gave me an alert when I attempted to run MalwareBytes.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: wraith2 on February 05, 2012, 11:52:55 AM: A false positive i can understand, but the System Scanner continuing to detect access to the file even after i had stopped it bothers me. If the button says that it will turn the feature off it should do so, and it didn't. I only wanted to stop it quarentining the file so i could get the version number for the false positive report but couldn't.

The reporting UI could do with a look at for usability. If you've just blocked an exe you can already tell me things like the version number and program name, you don't need me to try and jump through hoops to avoid protection to get that information. It would be safer for me not to and produce more reliable results for you.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Asyn on February 05, 2012, 12:01:41 PM: Quote from: Pam032 on February 05, 2012, 11:46:47 AM
I was just about to head to bed when I saw this little scare. Avast also gave me an alert when I attempted to run MalwareBytes.

Also a FP, has already been reported.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: stevenrobday on February 05, 2012, 12:59:21 PM: well it better be resolved soon, i have some riddler trophies to collect!
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Hermite15 on February 05, 2012, 01:18:10 PM: guys, deactivate your file system shield until the next update ;)
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: true indian on February 05, 2012, 01:19:27 PM: A update has just been released!

I just updated...its fixed here!

try it!
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Hermite15 on February 05, 2012, 01:20:49 PM: oh okay then ... let's still wait a bit to make sure that the new update fixed everything.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Asyn on February 05, 2012, 01:21:02 PM: Quote from: true indian on February 05, 2012, 01:19:27 PM
A update has just been released!
I just updated...its fixed here!

Thanks for the feedback..! :)
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: true indian on February 05, 2012, 01:28:30 PM: Quote from: Asyn on February 05, 2012, 01:21:02 PM
Thanks for the feedback..! :)

no problem!
offfffff!...
that FP messed me up for a while! :P
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: wraith2 on February 05, 2012, 01:33:03 PM: Quote from: logos on February 05, 2012, 01:18:10 PM
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Asyn on February 05, 2012, 01:33:54 PM: Quote from: wraith2 on February 05, 2012, 01:33:03 PM
Quote from: logos on February 05, 2012, 01:18:10 PM
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.

Please update your VPS to: 120205-1
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: true indian on February 05, 2012, 01:39:31 PM: Quote from: wraith2 on February 05, 2012, 01:33:03 PM
Quote from: logos on February 05, 2012, 01:18:10 PM
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.

That even happened to me...i wonder what is wrong ???
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: wraith2 on February 05, 2012, 01:54:30 PM: Quote from: Asyn on February 05, 2012, 01:33:54 PM
Quote from: wraith2 on February 05, 2012, 01:33:03 PM
Quote from: logos on February 05, 2012, 01:18:10 PM
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.

Please update your VPS to: 120205-1

I have done. Steam executables are no longer detected as false positives.
I still want to be able to disable the filesystem shield if i need to.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: niallquinn on July 13, 2012, 10:03:42 AM: Since the last Steam update, which I installed some minutes ago, steamerrorreporter.exe has been a false positive again.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Asyn on July 13, 2012, 10:08:43 AM: Quote from: niallquinn on July 13, 2012, 10:03:42 AM
Since the last Steam update, which I installed some minutes ago, steamerrorreporter.exe has been a false positive again.

You can report a possible FP here: http://www.avast.com/contact-form.php?loadStyles
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: egleh on July 13, 2012, 05:39:28 PM: I fixed this problem by simply exiting everything I felt being a risk, then i exited avast, downloaded the steam platform update and then turn avast on again. You should try it. :)
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Neikius on July 23, 2012, 11:28:42 PM: Same problem here. Ah but I noticed the other topic now...
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: roskiy on August 06, 2012, 03:54:30 PM: False Positive
Reinstalled Steam, And Avast
Worked perfect for first 2 weeks then false positive again, something is really wrong
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: DavidR on August 06, 2012, 04:15:41 PM: There have been several stream updates this afternoon (4), whilst I don't know if these may be related to a fix for the detections, I would suggest that you scan those files again and see if they are still detected.

I'm not a gamer so I can't check if this corrects the detection/s.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: AdelaisAer on August 06, 2012, 05:06:09 PM: My Avast is still flagging that one .dll file as malware. :S Checked for updates on Avast; none available.
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: Asyn on August 06, 2012, 05:09:02 PM: Here's a temporary workaround: http://forum.avast.com/index.php?topic=102708.0
Title: Re: SteamService.exe and SteamErrorReporter.exe False Positive
Post by: DavidR on August 06, 2012, 05:28:25 PM: Quote from: Adelais Aer on August 06, 2012, 05:06:09 PM
My Avast is still flagging that one .dll file as malware. :S Checked for updates on Avast; none available.

If you haven't already done so - You can reported as an FP as Aysn mentioned in Reply #17 above.