Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: castalla on February 05, 2012, 04:42:02 PM
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For months I've been using Avast = currently 6.0.1367 without problems
Today, when Avast starts the tray icon is accompanied by a red round icon (which appears to be the DSBridge icon).
If I hover over the Avast icon it and the red icon disappear from the task bar.
The only way to get the Avast screen back is to run the program again - this restores the icon but almost any action in the main screen causes the screen to disappear along with the icon.
I've disabled sounds in avast - no effect. I've done a system restore - no effect. I've uninstalled and reinstalled Avast - no effect. I used the save mode remove program - no effect.
Any ieas? Help needed! This is driving me nuts!
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Temporarily change your screen resolution and colors to 1024x768 x 32bits (colors). Check if the tray icon is visible. Return to your original resolution settings. Check if the tray icon is still seen. Then report back.
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Nope - makes no difference.
I reinstalled (again) ... all okay until the tray popup appeared announcing definitions updated. Then the red ball icon appeared next to the avast icon. Seconds later the avast icon disappeared.
It reappears when I rerun from program menu - but when I hover over it to open the gui, it disappears again.
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After several instances of the BIG RED BALL - I no longer think it's anything to do with dsbridge.
I've no idea where it comes from .... it just appears and then Avast tray icon is disappeared!
It's making avast almost impossible to use!
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Which avast!..?? (Free/Pro/IS)
OS..?? (32/64 Bit - which SP)
Other security related software installed..??
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Avast Free
win7 32 sp2
No other security software
Working AOK until earlier today - when it also detected latest CCleaner as malware!
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1. win7 32 sp2
2. Working AOK until earlier today - when it also detected latest CCleaner as malware!
1. Impossible. There's no SP2 for W7.
2. Which VPS are you on..?
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Ooops - sp1
VPS - 120205-2
... is that the vps?
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VPS - 120205-2
... is that the vps?
Yes.
Try this: Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
4. Reboot.
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Oh-oh ... the Red ball is DSBridge - the associated message is the Encoder could not load lame_enc.dll
Why is this appearing? It never happened before!
I suppose I could stick the dll in the avast folder ...??
I've tried the Repair several times ... it always crashes out with an error message from Win.
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Oh-oh ... the Red ball is DSBridge - the associated message is the Encoder could not load lame_enc.dll
Why is this appearing? It never happened before!
I suppose I could stick the dll in the avast folder ...??
I've tried the Repair several times ... it always crashes out with an error message from Win.
Please open a support ticket: http://support.avast.com/index.php?_m=tickets&_a=submit
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Okay - can I link the ticket to here? Or must I repeat all this again?
I tried to put the lame dll into the Avast folder but it won't allow me to paste a file there!
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Okay - can I link the ticket to here?
Sure.
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Okay - ticket submitted.
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I just got a program crash - I managed to find this detail:
Problem Event Name: BEX
Application Name: AvastUI.exe
Application Version: 6.0.1367.0
Application Timestamp: 4ed3cb98
Fault Module Name: DSOUND.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a6d6234
Exception Offset: 10008010
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
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I solved this by running the software removal too in safe mode and THEN manually deleting every reference to avast in the registry.
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Damn & Blast!!!
The RED BALL is back again - I tried to open the gui from the tray icon - then got a firewall request for avast, accompanied by the sudden appearance of the red icon.
This is absolutely maddening.
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Reading this topic i have some questions:
Does that red axe go away when u hover your cursor on it currently?
If thats so...thats a UI glitch and i think i have some clients over here at india u have reported similar issues. :)
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Yes ... the red icon disappears immediately I hover over it. Then within a minute or so the avast icon also disappears.
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I feel thats a UI glitch....do u see secured in the UI at that point when the tray icon is red?
Or u see in the summary tab of UI that some shield is disabled even if it is enabled?
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Did that earlier today - also remove all refs to avast in registry. Reinstalled - all fine until I got a firewall message about avast - then, bam! red ball returned! Back to where I was yesterday ...
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Everything appears as normal ... other than the avast icon disappears after a minute or so when I open the gui interface.
I'm going to wipe the install, edit the registry again, & reinstall.
I've run alternative virus scanners and there are no suspicious files or rootkits.
I wish somebody from Avast would chip in here.
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Removal utility for avast, in Windows Safe Mode : http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility).
In addition, have you checked which settings you have in the tray icons cache?
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Removal utility for avast, in Windows Safe Mode : http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility).
In addition, have you checked which settings you have in the tray icons cache?
safe mode - yes.
how do I check the icon cache?
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how do I check the icon cache?
I don't remember the exact method on windows Seven, but essentially you need to check the properties of the task bar -> notification area -> customize -> Avast -> show (behaviour).
Alternatively , there are a couple of registry keys, but I need to double check them (so probably I won't post them, but this might change according to your feedback and my own time). There are alternative GUI tools to do the same.
Start with the above "instructions" to see if the tray icon is hidding "itself" (well, Windows does it). Or "show" (unhidden) all tray icons in the notification area properties.
All this may be useful only if:
_ the display drivers are working correctly and updated; and
_ the screen resolution (and number of colors) is "supported" by the avast tray icon; and
_ other tools are not conflicting with avast (whether it is DSBridge, sound drivers with tray icons, remnants of other antivirus tools, theme tools or "docking" tools, or...).
Just to mention a strange example, there was a case in this forum where a certain Windows font was causing GUI problems in avast. Once the specific font was deleted, avast GUI return to normal. So there are many things to double check for conflicts.
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I found a batch file which clears the icon cache.
I've reinstalled avast (again). This time I knocked out the dsbridge links in the flash folder. So far so good ... at some point (if it doesn't fall over again) I'll reactivate dsbridge - and wait for the 'conflict' to reappear!
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Looking good ...
I re-enabled dsbridge in my Spotify folder only - previously the files were also located in the Flash folder (as recommended by the dsbridge developer).
No bad effects on Avast so far.