Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: larryvir on February 20, 2012, 03:54:31 PM

Title: "X UNSECURED"
Post by: larryvir on February 20, 2012, 03:54:31 PM

Have Avast! (free) for years without problem. Suddenly on restarting PC ~1.5 hours ago, got above warning plus "Avast ...stopped or is in an inconsistent state..." Neither "start program" nor "fix now" do anything. Cannot scan or update etc: "...Avast service not running". All shields off. Exp date 12/23/2012.
Program version 6.0.1367; Virus version (blank) and cannot access virus vault.
PC working properly otherwise.
Hope one of you experts can help me get it running again. :(

Title: Re: "X UNSECURED"
Post by: CraigB on February 20, 2012, 04:07:00 PM

Please try to run a repair of avast then reboot when done, to repair click on avast as to uninstall then scroll down to repair and accept.

Title: Re: "X UNSECURED"
Post by: larryvir on February 20, 2012, 05:06:37 PM

Thank you Uberevangelist  :)
Went to Programs>avast>update (long dl)>reboot...and all is well again! :)  :-*
Do not know what went wrong, but as long as Avast! works again... 8)
Another, v minor, problem cropped up now: when trying to get onto Forum, or use it, get a "script error" popup...but I simply X it out and go on.
Again, viele danke sehr...my German IS v rusty  :)

Title: Re: "X UNSECURED"
Post by: CraigB on February 20, 2012, 05:10:42 PM

Glad that your up and running again  :)

Title: Re: "X UNSECURED"
Post by: Lisandro on February 20, 2012, 05:17:54 PM

If it fails again, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.