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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: selen on February 23, 2012, 06:26:12 PM

Title: Serious problem with avast update
Post by: selen on February 23, 2012, 06:26:12 PM
Avast shows a red notice, saying that a new program update is avaliable. I click on it to update and after one minute it says that the program is already updated! The red notice doesn't disappear, what's appening?
Title: Re: Serious problem with avast update
Post by: DavidR on February 23, 2012, 06:30:57 PM
What avast version do you have 6.0.1367 or the current beta 7.0.1401  (and that is trying to update to the RC build 7.0.1403) ?

If the latter hold fire as people are having problems after subsequent update.
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 06:41:15 PM
What avast version do you have 6.0.1367 or the current beta 7.0.1401  (and that is trying to update to the RC build 7.0.1403) ?

If the latter hold fire as people are having problems after subsequent update.

I have avast 6.0.1367 and suddenly I saw that red notice. I updated the program but avast said that my version was already updated...now the red notice  has disappeared, after about 20 minutes. I don't know what's happening to my avast, I have also problems with web rep but nobody has given me a solution.. others people are having this problem with web rep, there are a lot of topic here in the forum regarding this issue...
Title: Re: Serious problem with avast update
Post by: Andrey,pro on February 23, 2012, 06:47:43 PM
I don't know but i've just updated manually from GUI from 6. to 7.0.1407!  :)
I think it is the final release!
Title: Re: Serious problem with avast update
Post by: chocholo on February 23, 2012, 06:50:29 PM
Yep, 7.0.1407 is final release of avast! 7.
Title: Re: Serious problem with avast update
Post by: Andrey,pro on February 23, 2012, 06:53:58 PM
but why in  avast! GUI i see: the latest version is 6.0.1407?current 7.0.1407 (see my screen)
sorry,updated, now all is OK! :)
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 07:06:43 PM
Yep, 7.0.1407 is final release of avast! 7.

I have updated my avst to version 7, but now each time i turn on my computer appears an avast's window wich says that I have to complete my protection...but I have nothing to complete! I click on FINISH but nothing changes! This windows appears each time I turn on or reboot my pc. Please help me
Title: Re: Serious problem with avast update
Post by: ady4um on February 23, 2012, 07:22:25 PM
Could you please attach a screen shot of this "have to complete your protection" thingy?
Title: Re: Serious problem with avast update
Post by: DavidR on February 23, 2012, 07:46:24 PM
Yep, 7.0.1407 is final release of avast! 7.

I have updated my avst to version 7, but now each time i turn on my computer appears an avast's window wich says that I have to complete my protection...but I have nothing to complete! I click on FINISH but nothing changes! This windows appears each time I turn on or reboot my pc. Please help me

Have you rebooted since the update as that is required ?
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 07:48:17 PM
Could you please attach a screen shot of this "have to complete your protection" thingy?

I'm trying to attach a shot but the forum gives me an error message. I try to explain you: this windows of avast is a list of alla the new improvement of avast 7. there is the notice "click here to finish" at the end of the list. I click on it and the windows disappears, but when i restart my pc this windows appears again
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 07:49:02 PM
Yep, 7.0.1407 is final release of avast! 7.

I have updated my avst to version 7, but now each time i turn on my computer appears an avast's window wich says that I have to complete my protection...but I have nothing to complete! I click on FINISH but nothing changes! This windows appears each time I turn on or reboot my pc. Please help me

Have you rebooted since the update as that is required ?

yes I have done it!
Title: Re: Serious problem with avast update
Post by: ady4um on February 23, 2012, 07:54:51 PM
You keep posting all over the forum. Please stop.

There is a new aswclear available, compatible with avast 7. Download Run it for avast 7 and for avast 6. Download the latest stable version of avast 7 (final). It should solve you problems.

Be aware to have a copy of your license file.
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 07:56:31 PM
You keep posting all over the forum. Please stop.

There is a new aswclear available, compatible with avast 7. Download Run it for avast 7 and for avast 6. Download the latest stable version of avast 7 (final). It should solve you problems.

Be aware to have a copy of your license file.

my avast version is the latest...the number 7 and I have updated the program vesion manually, when avast has advised me
Title: Re: Serious problem with avast update
Post by: BTIsaac on February 23, 2012, 08:01:02 PM
I'm encountering the same problem. The splash screen that showed up after the first reboot the update was needed for, showed up again after I rebooted the second time, asking me to click finish again, even though I did that. The checkbox saying "Participate in the Avast Community" also shows up checked, even though I unchecked it.
Title: Re: Serious problem with avast update
Post by: ady4um on February 23, 2012, 08:04:28 PM
I have updated the program vesion manually, when avast has advised me

Exactly my point. Clean all your previous installations and start clean. Read again my post above and follow the instructions (and don't forget that aswclear7 should be executed under Windows Safe Mode).
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 08:25:55 PM
I have updated the program vesion manually, when avast has advised me

Exactly my point. Clean all your previous installations and start clean. Read again my post above and follow the instructions (and don't forget that aswclear7 should be executed under Windows Safe Mode).

I have followed all of yours advice and I've cleand as you suggested...nothing has canged. When my computers start the window appears. Other members of this forum have the same problem
Title: Re: Serious problem with avast update
Post by: ady4um on February 23, 2012, 08:36:56 PM
Well, my suggestions were based on what Vlk recommended about avast 7 RC -> final and AIS and non-English versions.

The problem might be related to the new "account" / registration. Since this is very new and just released an hour ago, maybe you should wait for some Avast Team member to post some answer (here or in the other topic already opened with this same problem, or in the main announcement topic). Keep following the forum, and I'm sure eventually the answer will appear, if not today, tomorrow. They won't leave so many users with no answer. Be patient.
Title: Re: Serious problem with avast update
Post by: selen on February 23, 2012, 08:39:25 PM
Well, my suggestions were based on what Vlk recommended about avast 7 RC -> final and AIS and non-English versions.

The problem might be related to the new "account" / registration. Since this is very new and just released an hour ago, maybe you should wait for some Avast Team member to post some answer (here or in the other topic already opened with this same problem, or in the main announcement topic). Keep following the forum, and I'm sure eventually the answer will appear, if not today, tomorrow. They won't leave so many users with no answer. Be patient.

Ok, I'll wait for a solution
Title: Re: Serious problem with avast update
Post by: Lisandro on February 24, 2012, 01:54:58 AM
selen, version 7 gets gold. Does the problem continues?
Title: Re: Serious problem with avast update
Post by: Croozer on February 24, 2012, 02:30:31 AM
Could you please attach a screen shot of this "have to complete your protection" thingy?

Having the same problem.. just trying to help out with the screen shot. Sorry if I am causing problems.
Title: Re: Serious problem with avast update
Post by: DarthArgyle on February 24, 2012, 06:19:47 AM
Yep, 7.0.1407 is final release of avast! 7.

I have updated my avst to version 7, but now each time i turn on my computer appears an avast's window wich says that I have to complete my protection...but I have nothing to complete! I click on FINISH but nothing changes! This windows appears each time I turn on or reboot my pc. Please help me

Have you rebooted since the update as that is required ?



I got updated to version 7.0.1407 six hours ago.  I never rebooted but all the shields are up and running.

How can we be 100% sure that the program IS in fact protecting us?
Title: Re: Serious problem with avast update
Post by: Gargamel360 on February 24, 2012, 06:30:14 AM
How can we be 100% sure that the program IS in fact protecting us?
.....check the UI?   Or the system tray icon?  Either one is pretty good at telling you if something is amiss.

Apart from that, I guess you could throw an Eicar file at it.
Title: Re: Serious problem with avast update
Post by: Croozer on February 24, 2012, 06:32:05 AM
Not sure how reliable it is, but I sometimes use the EICAR test virus. (False positive) Not sure what the rules are here on this forum or I would post the link. Google it.
Title: Re: Serious problem with avast update
Post by: True Indian on February 24, 2012, 06:37:38 AM
Hi why not use aswclear and do a clean install of avast! 7

http://www.avast.com/uninstall-utility
Title: Re: Serious problem with avast update
Post by: DavidR on February 24, 2012, 01:31:09 PM
<snip previous quotes>
I got updated to version 7.0.1407 six hours ago.  I never rebooted but all the shields are up and running.

How can we be 100% sure that the program IS in fact protecting us?

You have to reboot as part of the program update/installation process, that is a requirement so that drivers and or files in use can be updated.

In the same way that the previous version was protecting you, by monitoring the various shields and ensure that they are at least scanning the various applications/file activity/traffic that they were previously. And as mentioned the eicar test site.

So first and foremost after the update you need to reboot, that pop-up should have been displayed.
Title: Re: Serious problem with avast update
Post by: Andrey,pro on February 24, 2012, 01:40:30 PM
Could you please attach a screen shot of this "have to complete your protection" thingy?

Having the same problem.. just trying to help out with the screen shot. Sorry if I am causing problems.

I've got the same problem with avast!7! When I turn on my computer I see this message!
Title: Re: Serious problem with avast update
Post by: Lisandro on February 24, 2012, 01:58:56 PM
Having the same problem.. just trying to help out with the screen shot. Sorry if I am causing problems.
See http://forum.avast.com/index.php?topic=93915.msg747943#msg747943
Title: Re: Serious problem with avast update
Post by: selen on February 24, 2012, 03:20:40 PM
Having the same problem.. just trying to help out with the screen shot. Sorry if I am causing problems.
See http://forum.avast.com/index.php?topic=93915.msg747943#msg747943

Thanks a lot!! Now the problem is solved :D
Title: Re: Serious problem with avast update
Post by: Lisandro on February 24, 2012, 09:53:05 PM
Thanks a lot!! Now the problem is solved :D
You're welcome.