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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Suxsem on February 24, 2012, 12:43:22 AM

Title: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Suxsem on February 24, 2012, 12:43:22 AM
Hi all. I just updatet to AVAST7...it asks me for a reboot...
after reboot i got this error:
AvastUI.exe
error 0xe06d7363

If i press "Finish" button the error appears again! So i can't close the error and open avast...

I uninstalled avast and installed AVAST6 and it works fine.

Please fix it because i really want to try AVAST7....  :-[ :-[ :-[
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Mi Ka El on February 24, 2012, 12:50:42 AM
Why didn't you try a clean install of avast 7 instead of going back to 6? A clean install should be ok.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Suxsem on February 24, 2012, 11:12:49 AM
Hi. I already tried uninstall (also with aswclear)...nothing changed.

This is a screenshot of the error...please support me
http://www.mediafire.com/?n0tn8aq5efam65v
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Suxsem on February 24, 2012, 01:37:27 PM
Any hint please?
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: ady4um on February 24, 2012, 03:49:52 PM
Please take out that link. It leads to a malware site from the ad it opens when trying to see the screen shot.

If you want to add a little (relevant) screen shot (no need to upload a full screen of your desktop), then use the "attachments and other options" link on the left side of "post".
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Galilleo on February 24, 2012, 06:42:34 PM
Similiar problem for me. Updated to v7 and all worked fine. After the reboot, avastUI shows same exception with 0xe06d7363 code.
During avast uninstallation, the explorer crashed and a desktop remained clear. However uninstallation had finished because after the reboot, my browser showed a tab with questions regarding the avast uninstallation. Clean installation was fine, after the reboot same exceptions. So far I am on with my system after clear installation and wont reboot for a few days. My system i7-860, Win7Pro x64, latest windows and avast updates installed.

Any help on this will be appreciated.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on February 24, 2012, 08:19:08 PM
I have this exact problem as well. After using aswclear.exe, deleting program folders, using a registry cleaner, and performing several clean re-installations all in safe mode with reboots in between every step, I have been unable to get avast! 7 to operate after rebooting. Avast! 7 works perfectly immediately after installation. But, after rebooting and logging-in, my system returns the following error.

Msg: AvastUi.exe - Application Error

The exception unknown software exception (0xe06d7363) occurred in the application at location 0x7652fc56.

After clicking "OK" this message immediately reappears and sounds the "avast! virus database has been updated" notification several seconds later. I can repeat this indefinitely with no change.

I have Windows Vista Home Premium 32-bit.

Thanks, Trevbob
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: albsurfer on February 24, 2012, 10:23:36 PM
I get the error also.  The message reads "...Software exception 0xe06d7363 occurred in application at location 0x76fb9bc..."   I haven't done the uninstall/reinstall yet.  I decided to look here first.
i5-2500K
4 gb RAM
Windows 7 with all updates.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Suxsem on February 25, 2012, 12:15:22 AM
I'm attaching ALL FILES in C:\ProgramData\AVAST Software\Avast\log, hope this helps...
http://www.mediafire.com/?odj1u13oxmksal4

Please fix as soon as you can because we are without an antivirus at the moment...thanks
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: phiphie on February 25, 2012, 04:30:56 PM
the same thing happen to me... after updating avast yesterday, the msg AvastUI.exe: application error kept popping out. I've tried everything said in this forum but none of them work... please help...
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: omega911 on February 25, 2012, 04:38:26 PM
I encounter a couple of BSOD. It is just right after updating Avast! Now I really worry about this situation.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: ady4um on February 25, 2012, 04:57:06 PM
Try the following:

1_ download http://public.avast.com/~kurtin/part-setup_ais-570.vpx
2_ Set program updates and definitions updates to "manual" (both of them).
3_ settings -> troubleshooting -> disable self defense module.
4_ copy the above vpx file in your
Quote
c:\Program Files\Avast Software\avast*\Setup\part-setup_ais-570.vpx
(note I used "*" in case you have some number in that folder name).
5_ perform program update.
6_ wait for the program update to finish and reboot.
7_ reset the program update settings to "ask" and the definition updates to "auto"
8_ re-enable the self defense module.

Please report back.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: avasterror on February 25, 2012, 06:20:10 PM
I have the same problem like op.  Win 7 x64
I uninstalled avast since I couldn't remove that boring pop up message and avast was talking every 2-3 min that virus data base was updated.
I couldn't even come to program gui to set up anything cause that message jumps right away after installation.
Hope they fix it.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on February 26, 2012, 11:17:23 PM
@ady4um:

This error makes the program completely useless. I cannot open the GUI through the tray icon, launchers, etc.  I cannot change settings, run scans, or do anything else. Avast! just does not respond.

Thanks, Trevbob
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: aj71 on February 26, 2012, 11:23:18 PM
Did you try to uninstal......... wait nothing works for this funken program now i just want it to woooooooooooork!!!!!!!! ??? I went crAzy :-\
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: DarkRadience on February 27, 2012, 12:22:09 AM
Step one
http://www.avast.com/uninstall-utility

Step two once rebooted run the installer

Avast! Free Antivirus 7.0.1407
http://www.filehippo.com/download_avast_antivirus/

If you are preforming a clean install this should fix any problems, unless the issues is not Avast related and do to other problems on the computer.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on February 27, 2012, 12:28:11 AM
As stated earlier, "After using aswclear.exe, deleting program folders, using a registry cleaner, and performing several clean re-installations all in safe mode with reboots in between every step[with different options], I have been unable to get avast! 7 to operate".

I am clearly not the only one having this problem; I doubt it is related to problems with our own PC's. What would cause this?

Thanks, Trevbob
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: aj71 on February 27, 2012, 12:31:12 AM
If I hear about one more uninstall I'm going to hurl.......... ;D
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: DarkRadience on February 27, 2012, 12:35:11 AM
You did not them I said , their for not preforming a clean install, "deleting program folders, using a registry cleaner" should not be needed,
I would presume its a problem with the computer further and not Avast.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on February 27, 2012, 12:54:30 AM
All of us that are presenting this problem have vastly different hardware and software configurations. Therefore, it seems logical to assume that the one similar thing in all of our PC's (avast! 7.0.1407) might, just might, be causing the problem? Wait, there might be something wrong with all of our PC's - they are executing code with a major issue.  :)

Thanks, Trevbob
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: avasterror on February 27, 2012, 02:57:27 AM
As I said, after installation I can't do anything except to uninstall avast to remove that pop up message. I tried to kill avast process with task manager but it says can't be closed or so.
It's obviously something with new version of avast since all other versions were working like a charm.
Hope they fix it so we can use avast again. If you need my help let me know.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: jordan33 on February 27, 2012, 03:59:02 AM
yeah this is happening to me, i've uninstalled it and reinstalled it multiple times, even deleted some recently added game to see if there interfering with it.... nothing. i hope they can fix it becuase it the constant reappearing message really interferes with everything. i hope they fix it soon.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: jordan33 on February 27, 2012, 04:08:45 AM
Where can i reinstall avast 6? i looked on the avast website and couldnt find it(unless i didn't look hard enough). Till they fix the problem i want atleast avast running, dosen't matter what version.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: kissbaby on February 27, 2012, 04:54:45 AM
Where can i reinstall avast 6? i looked on the avast website and couldnt find it(unless i didn't look hard enough). Till they fix the problem i want atleast avast running, dosen't matter what version.
--------------------

filehippo.com
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: ady4um on February 27, 2012, 07:01:04 AM
Where can i reinstall avast 6? i looked on the avast website and couldnt find it(unless i didn't look hard enough). Till they fix the problem i want atleast avast running, dosen't matter what version.
--------------------

filehippo.com

In filehippo.com, select avast and then over the right side area you will see older versions. But once you seleect one older version (the page shows the older info), click on the MIRROR download, as the normal download link will not give you the version you are looking for.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: jordan33 on February 27, 2012, 09:18:52 PM
thank you
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: lightsavo! on February 28, 2012, 04:16:12 AM
Been having the same problem, made a thread about it a while ago with no solutions found.

Currently using Avast! 6 until this problem is solved.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: phiphie on February 28, 2012, 05:55:24 AM
So do I. I'll use Avast 6 until this problem is solved.  :D :)
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: lukas.hasik on February 28, 2012, 05:14:47 PM
thank you for the dumps.
The problem was caused by corrupted ShockWave Flash installation. It was fixed and fix wil be available in next release update.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on February 29, 2012, 04:31:38 AM
Great! Thank you very much!
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: yokeeves on February 29, 2012, 11:47:01 AM
um when is this realese supposed to come out considering the we cant access the main console we wont know
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: rmaweb on February 29, 2012, 05:15:37 PM
Yeah can you let us know when we can download the new copy of avast with the problem fixed?
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Asyn on February 29, 2012, 05:19:27 PM
um when is this realese supposed to come out considering the we cant access the main console we wont know

It will be announced at the forum.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: yokeeves on March 01, 2012, 04:33:24 PM
does beta 2 fix this issue
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Asyn on March 01, 2012, 05:51:19 PM
does beta 2 fix this issue

What do you mean..??
There will be a program update soon.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on March 01, 2012, 11:14:13 PM
This problem has been fixed as of avast! 7 R2 beta candidate (build 7.0.1412).

Thanks avast!
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: downtownguy on March 03, 2012, 01:43:26 AM
This problem is not solved.  Today is 03/02/2012.  I downloaded and did a clean install of whatever version of Avast 7 is available on Avast's site today (not sure of exact version).  My exact error message is: Title: Msg: AvastUI.exe - Applacation Error   The exception unknown software exception (0xe06d7363) occurred in the application at location 0x75d7b9bc.

My computer is a fully patched Windows 7 Professional 64 Bit.  Intel Motherboard: DH67BL CPU: i5

The error message box cannot be closed.  I hope this problem is addressed soon.  It seems that the error must present itself on only certain systems (hardware / software) combinations.  Good luck to everyone who has this problem.
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Asyn on March 03, 2012, 05:07:43 AM
This problem is not solved.  Today is 03/02/2012.  I downloaded and did a clean install of whatever version of Avast 7 is available on Avast's site today (not sure of exact version).  My exact error message is: Title: Msg: AvastUI.exe - Applacation Error   The exception unknown software exception (0xe06d7363) occurred in the application at location 0x75d7b9bc.

Fixed in this version: http://forum.avast.com/index.php?topic=94790.0
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: Trevbob on March 03, 2012, 04:33:42 PM
@downtownguy:  Thank you for admitting that you did not know which version you were downloading.  :)  The version on the main website (7.0.1407) is not the beta (7.0.1414) that fixed the problem. Details here:

http://forum.avast.com/index.php?topic=94790.0

Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: avasterror on March 29, 2012, 12:07:34 AM
I tried and now there is not this problem. It's fixed.
Wish me welcome back to avast  8)
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: S Bray on June 05, 2012, 06:53:54 PM
This is the first time that I have tried Avast. I just downloaded and installed version 7.0.1426 onto Windows 2000 SP4 and got the same message:

AvastUI.exe has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being generated.

So it is not fixed yet. What version fixes this problem ?
Title: Re: 0xe06d7363 and PC useless after update to AVAST 7...i'm going crazy
Post by: CraigB on June 05, 2012, 07:02:51 PM
This is the first time that I have tried Avast. I just downloaded and installed version 7.0.1426 onto Windows 2000 SP4 and got the same message:

AvastUI.exe has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being generated.

So it is not fixed yet. What version fixes this problem ?
Do you have the windows2004 rollup package installed ? http://www.microsoft.com/download/en/details.aspx?id=18997