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Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: Croozer on February 24, 2012, 01:30:25 AM

Title: Windows XP and 7 Boot problems after update
Post by: Croozer on February 24, 2012, 01:30:25 AM
My systems booted fine today, after running for a period of time the blueish Avast! icon appeared in the lower left telling me of a update. As always I assumed it was a no brainier and proceeded to get the update. Let it install and reboot.

On both Windows XP sp3 and 7 sp1 on boot or reboot I get a window pop up telling me (see attached) Complete or update to Avast! 7 You are almost done. Press the finish button to complete the upgrade.

Avast! is NOT running until I do this. And I have to do it on every boot on both machines now.

HELP??????

(sorry if this has already been posted, I did search and was not able to find anything. I HAVE NEVER HAD A PROBLEM WITH AVAST! TILL NOW)
Title: Re: Windows XP and 7 Boot problems after update
Post by: Lisandro on February 24, 2012, 01:48:58 AM
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Croozer on February 24, 2012, 02:29:05 AM
Will try and report back. (forget how I got the skin I have been using)
I am not that tech with computers, so this may take some time. Upgrades in the past have never been a issue. Seems odd that all the sudden on two machines.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Lisandro on February 24, 2012, 03:15:53 AM
Skin? Avast skins? They're not there since v5...
Title: Re: Windows XP and 7 Boot problems after update
Post by: Solemn on February 24, 2012, 03:53:03 AM
I can confirm that this issue is reproducable and leaves avast rather sluggish on boot-up even after clicking the "finish" button.  Had this happen on every computer that has Windows XP (32 bit).  This oddly did not happen on Windows 7 SP1 Home Premium (64-bit).

I did a bit of testing and the box that asks for you to participate in the avast community doesn't actually do anything.  If it shows up, it means you have chosen to not to participate beforehand, but even clicking finish with it ticked will not change that option (manually checked in the settings).  If this is ticked properly in the avast's actual settings, this window will pop up again anyway just with that question removed upon reboot.

When this window popped up on my Windows 7 x64 computer, it also asked for a chrome installation.  This was not visible at all on the XP ones--coincidence?

In any case this has proven rather debilitating on the computers I have to manage--had to tell everyone to essentially deal with it for the meantime as a clean install wasn't an option for them.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Croozer on February 24, 2012, 05:18:15 AM
Skin? Avast skins? They're not there since v5...

Like I said, I am not that tech. How was I to know? It just worked...you know? :P

After a shut down freeze (getting ready to do a clean install as suggested above) and having to do a HARD shut down/power off on Windows 7 Ultimate 32 bit. On boot this time I again had the window pop up, this time the participate in the avast community was NOT an option to tick or untick. But instead I was now being asked if I would like to install Google chrome and make it my default browser. UM, no thanks. (sorry, no screen capture. Maybe when my XP box pops up ??)

Avast seems to be working, but my computer is VERY sluggish compared to what it was earlier this morning.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Croozer on February 24, 2012, 06:40:08 AM
DID NOT do a fresh install as suggested.
Things seem to be settling down. (knock on wood)
Been a happy user of Avast since version 4.
First time I have had ANY problems with it. And they are minor at that. More of a annoyance then a problem.

Back to on topic.
Rebooted many times. (cause I can..ha)
The check in my screen capture for "Participate in Avast! community" Stopped showing in the screen on boot.
Rebooted a few more times , page still continued to show up.

Then I got this screen [ATTACHED] (on both Win 7 & XP)

Selected neither, rebooted and it no longer shows up. BUT, both systems are very sluggish to boot. Once booted, everything seems to be running fine.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Solemn on February 24, 2012, 07:29:48 AM
Hmmm, I've done quite a few reboots on one of the XP machines and haven't gotten to this yet.  I have seen the similar sluggish boot-up time though on the Win 7 x64 computer that didn't have these continual pop-ups (as mentioned the window showed the chrome install too like your attached one).

Seems like an odd combination of issues.
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 24, 2012, 08:22:20 AM
Try:

1_ Avast main GUI -> settings -> troubleshooting -> disable the self defense module and save settings (don't worry about the messages, accept).

2_ search for the file "avast5.ini" (even if it is version 7 of avast); EDIT the file with notepad.

3_ in "avast5.ini", look for the "[common]" section. There should be an entry named "ShowSetupOutro".

4_ change the above entry "ShowSetupOutro" from 1 to 0 (zero).

5_ save the file and reboot.

6_ go back to avast main GUI -> settings -> troubleshooting -> enable the self defense module and save.


This is how was reported in the German forum. Please report back.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Starfighter on February 24, 2012, 06:21:24 PM
Thanks "ady4um".... this fix worked for me... no more avast! update nag screen upon boot up.

My system uses Win XP Pro, SP3, with all MS updates.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Solemn on February 25, 2012, 12:19:04 AM
This has worked on eliminating the pop-up for the Win XP machines as well, appreciate the tip!
Title: Re: Windows XP and 7 Boot problems after update
Post by: gab4moi on February 25, 2012, 01:34:20 PM
 :D Yes, thanks very much ady4um, the .ini fix worked for me too!
Title: Re: Windows XP and 7 Boot problems after update
Post by: bruce_b on February 25, 2012, 02:05:04 PM
I was also getting that screen and this morning, it asked about Chrome and something else. Unchecked all the check boxes for those. And I just checked in the .ini file as mentioned above and the value is already set to 0 .... hopefully no more black pop up screen on startup.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Jahojo on February 25, 2012, 02:24:34 PM
OK, either I'm stupid, blind or both - but I can not find the "avast5.ini" file anywhere on my system, fact is I can find no .ini file for Avast.

I've searched and listed ALL .ini files and there are none with avast in their file name.

Yes I did turn off the self defense mode of Avast prior to searching and even rebooted just in case.

I have my system set to NOT hide system files.

I'm running XP SP3 - current updates

Any idea where I can find this elusive file?
Title: Re: Windows XP and 7 Boot problems after update
Post by: Lisandro on February 25, 2012, 02:27:58 PM
C:\ProgramData\AVAST Software\Avast\avast5.ini (Vista and Seven)
C:\Documents and Settings\All users\AVAST Software\Avast\avast5.ini (XP)
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 25, 2012, 02:34:24 PM
C:\ProgramData\AVAST Software\Avast\avast5.ini (Vista and Seven)
C:\Documents and Settings\All users\AVAST Software\Avast\avast5.ini (XP)

Alternatively, instead of "Avast Software" it could say "Alwil" for older avast versions being updated. The folder named "avast" may also have some number, like "avast5".

This is just to cover other possibilities, but the "normal" expected paths are the ones Tech posted.

[EDIT]
As mentioned, you might need administrative permissions, and Windows Explorer should be set to show "hidden" and "system" files.

In addition, you should set Windows Explorer to show file's extensions ("ini" in this case).
[/EDIT]
Title: Re: Windows XP and 7 Boot problems after update
Post by: Jahojo on February 25, 2012, 02:57:04 PM
Thanks Tech and ady4um - found and fixed

I'm not sure why the search function would not list any Avast ini files as I do have my system set to Show All Files and I am the admin user for the system.

Thanks again for the help, much appreciated
Title: Re: Windows XP and 7 Boot problems after update
Post by: avasterror on February 25, 2012, 03:53:12 PM
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

I did every step and avastUi.exe application error (the exception unknown software exception 0xe06d7363 occurred...) pop up message still appears :/
I have no other solution but to uninstall avast for now or maybe i use restore point to go back to previous version and not to upgrade.
btw I have win 7 x64
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 25, 2012, 04:04:31 PM
Sadly, people just post without even reading the topic.
Title: Re: Windows XP and 7 Boot problems after update
Post by: avasterror on February 25, 2012, 06:07:33 PM
Sorry, looks like I posted about problem in wrong topic but I thought re-installing would help.

edit: I found other topics with my problem, will post there
Title: Re: Windows XP and 7 Boot problems after update
Post by: twigfarm on February 25, 2012, 06:08:50 PM
Thanks ady4um for the info.  This has been happening on both my desktop computer running XP (update from what I am assuming was the latest version of avast! before 7) and on a laptop running Windows 7 (new, clean install of avast! 7).

BTW, path on my XP machine was C:\Documents and Settings\All users\Application Data\Alwil Software\Avast5\avast5.in

Changed setting from 1 to 0 and the window seems to be gone.

Haven't tried it on the laptop yet.

Why does this happen in the first place & why hasn't avast! addressed the problem with their own update?

Thanks again.

Dave
Title: Re: Windows XP and 7 Boot problems after update
Post by: Hairbender1950 on February 25, 2012, 07:02:52 PM
I have read this information and surely there are others out there that need more details.  I sure do.  Are you going into the registry to do this change? 
Will eventually the problem be fixed with updates from Avast.  I hope.
I have 3 computers all 3 are windows XP.  One of them updated and seems to be fine.  I was offered the install of Chrome and I unchecked both checks.  This computer is not recieving the message at restart(to click finish).
The other 2 computers(winXP) weren't asked to either install or deny the install of Chrome.  Which I thought was strange.  They both recieve the nag message everytime they are restarted.  I hate to have to deal with this.
I do not understand what I need to do to fix them.  Please give me and others more details to correct this update problem.
All three computers weren't updated with clean installs.  Strange that one is fine and 2 aren't.
Title: Re: Windows XP and 7 Boot problems after update
Post by: NeverEverAgain on February 25, 2012, 08:34:42 PM
Good to see that I'm not the only one, although this isn't much of a consolation. Seems like a major bollocks to me. Stupidly, I had both my laptop and my desktop on auto update and now they're plagued by this unfinished business.

Now I'm not good with computers, so I will have to remove Avast 7 and go back to the old version (glad I kept the installer) and disable the auto update. If they can't fix it, I might try some alternative. Pity because I was quite happy with the product.
Title: Re: Windows XP and 7 Boot problems after update
Post by: AdrianH on February 25, 2012, 08:43:08 PM
Good to see that I'm not the only one, although this isn't much of a consolation. Seems like a major bollocks to me. Stupidly, I had both my laptop and my desktop on auto update and now they're plagued by this unfinished business.

Now I'm not good with computers, so I will have to remove Avast 7 and go back to the old version (glad I kept the installer) and disable the auto update. If they can't fix it, I might try some alternative. Pity because I was quite happy with the product.

If you uninstall, clear all old avast folders then make a fresh install ( use a custom install and choose the features you want) you should find things run well.
Title: Re: Windows XP and 7 Boot problems after update
Post by: virusforu on February 25, 2012, 08:54:13 PM
hey guys i too got that pop every time i start up my computer...... this make me feel sad  :(  then i finally decided to uninstall avast fully and re install it as a fresh copy. After uninstalling avast i fully deleted the left over traces of avast like files created in program file and document and settings ..... then i reboot my pc then started installing the fresh copy of avast...... finally the problem got solved........  ;D now avast is running perfectly without any problem........
Title: Re: Windows XP and 7 Boot problems after update
Post by: NeverEverAgain on February 25, 2012, 09:11:24 PM
If you uninstall, clear all old avast folders then make a fresh install ( use a custom install and choose the features you want) you should find things run well.

A little update from my laptop:

After the fifth or 6th start, the Outro screen popped up, this time with the option to install Chrome (which I don't want), this time, rather than clearing the box I clicked the X to close the screen (mind you, not the Finish button). Lo and behold, the popup disappeared, as you'd assume it would and yet it did install a piece of software (which I don't want) without my explicit consent. But to make me happy, the "Upgrade" is now finished and the popup was gone after the next boot.

Now this, folks, is a very, very ugly policy. Install Chrome or else...

Could it be that Avast! now qualifies as malicious software? Installing crapware without users giving their consent is quite nasty.
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 25, 2012, 09:18:40 PM
But you just said you didn't clean the check box related to Chrome, so... ???
Title: Re: Windows XP and 7 Boot problems after update
Post by: NeverEverAgain on February 25, 2012, 09:33:25 PM
But you just said you didn't clean the check box related to Chrome, so... ???

I didn't click the Finish button, I clicked the "Go Away" button, big difference.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Usicat on February 25, 2012, 09:37:38 PM
Updating to V7.0.1407 caused so many problems that I had to completely uninstall it and revert to V6.0.1203. I have XP SP3 with all updates and only use its Administrator account for installations and maintenance; all other activities are conducted on a separate Limited account. After updating Avast, Windows applications in the Limited account that connect to the Internet like browsers and a mail client would either not run at all or would not connect (Firefox would not come up at all, while others would come up but would not connect). Even some basic Windows elements like "My Computer" would only display a blank box with no listings; furthermore, those apps and elements that did come up could not be shut down (program "is not responding", and "quit now" would not work, also quit attempts via the Task Manager), nor could the computer be shut down via the RUN button - it was necessary to do a hard (power off) shutdown.

After restart, following the instructions given here by avast! team, I used the "avast! Uninstall Utility" to completely remove V7.0.1407 plus folders, and then rebooted to the Administrator account to do a clean reinstall from scratch. Upon completion, applications seemed to work while I remained in the Administrator account, but, as was the case earlier, they still would not work when I switched to the Limited account,
and again, programs there and the computer itself could not be shut down via the RUN button.

So, once again I used the "avast! Uninstall Utility" to completely remove V7.0.1407, rebooted, and re-installed the previous V6.0.1203, which works normally in both the Administrator and Limited accounts. Unless someone can suggest other steps to try, I will not be able to use V7 in its present incarnation.


I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 25, 2012, 09:51:12 PM
I can't believe how many users just keep posting without even reading the topic. What a waste of time, for all.
Title: Re: Windows XP and 7 Boot problems after update
Post by: NeverEverAgain on February 25, 2012, 09:54:02 PM
And now the next issue:

I have a few portable applications, when I try to start them, the briefly pop up with a red frame and then disappear into Nirwana. What gives? They were certainly working fine before, so I strongly suspect Avast! being the culprit here again.
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 25, 2012, 09:59:08 PM
And now the next issue:

I have a few portable applications, when I try to start them, the briefly pop up with a red frame and then disappear into Nirwana. What gives? They were certainly working fine before, so I strongly suspect Avast! being the culprit here again.

Please, don't change the main subject of the topic. Start a new one if necessary. In short, add exclusions (for those executable files) to autosandbox.
Title: Re: Windows XP and 7 Boot problems after update
Post by: NeverEverAgain on February 25, 2012, 10:02:13 PM
I can't believe how many users just keep posting without even reading the topic. What a waste of time, for all.

I did read the the thread and someone suggested to change system settings and edit program files. Now I am not very comfortable with  this. Besides, this is not exactly how a program update should go down, wouldn't you agree?

I'm terribly sorry to waste your precious time, good day to you.
Title: Re: Windows XP and 7 Boot problems after update
Post by: ady4um on February 25, 2012, 10:06:29 PM
I can't believe how many users just keep posting without even reading the topic. What a waste of time, for all.

I did read the the thread and someone suggested to change system settings and edit program files. Now I am not very comfortable with  this. Besides, this is not exactly how a program update should go down, wouldn't you agree?

I'm terribly sorry to waste your precious time, good day to you.

Why do you think I was referring specifically to you? Moreover, in my previous post I answered you question. So what bad thing have I done exactly?  ???
Title: Re: Windows XP and 7 Boot problems after update
Post by: Kilia on February 25, 2012, 11:14:10 PM
Try:

1_ Avast main GUI -> settings -> troubleshooting -> disable the self defense module and save settings (don't worry about the messages, accept).

2_ search for the file "avast5.ini" (even if it is version 7 of avast); EDIT the file with notepad.

3_ in "avast5.ini", look for the "[common]" section. There should be an entry named "ShowSetupOutro".

4_ change the above entry "ShowSetupOutro" from 1 to 0 (zero).

5_ save the file and reboot.

6_ go back to avast main GUI -> settings -> troubleshooting -> enable the self defense module and save.


This is how was reported in the German forum. Please report back.

This did the trick!
Many thanks, ady4um
Title: Re: Windows XP and 7 Boot problems after update
Post by: NeverEverAgain on February 25, 2012, 11:23:49 PM
Moreover, in my previous post I answered you question.

That you did, appreciated.
Title: Re: Windows XP and 7 Boot problems after update
Post by: Hairbender1950 on February 25, 2012, 11:36:47 PM
 My netbook(Win xp) had been upgraded to 7, yesterday.  I didn't do a clean install.  There was not an option to refuse Chrome, and after the restart my netbook had the screen stating to click Finish to complete the install.  Got this message everytime, it was restarted.

I am not computer savy enough to try to follow the directions to change something from 1 to 0.

Here is what I did.  I uninstalled the earlier Avasts on my computer.  Then I Went to program files and deleted the folder Avast 5.  Then installed the new Avast 7.  I was asked if I wanted to install Chrome, I unchecked it.  Finished the install, re-registered Avast, no problem.  Restarted my netbook and it is fixed.  No screen asking me to click Finish.  Jumping for joy!!

Now I can do the same fix for my mom's WinXP. 

Thank you Avast team for offering us Avast for free.  You are appreciated.   :)

Title: Re: Windows XP and 7 Boot problems after update
Post by: jadinolf on February 26, 2012, 01:15:59 AM
Got the message on two of my five computers.

Although I was prepared to uninstall and start over, several reboots seemed to have solved the problem

I am now happy.
Title: Re: Windows XP and 7 Boot problems after update
Post by: rafaelluik on February 26, 2012, 01:30:32 AM
I have the same problem in my Windows 7 computer...
(Just posting here so Avast Software know many people were affected and that they need to fix this...)

PS. My user account has administrative privileges and nothing is blocked so there's no reason Avast! shouldn't update the file with the information the installation has been completed by itself.

:)
Title: Re: Windows XP and 7 Boot problems after update
Post by: shamanshadows on February 26, 2012, 06:27:07 AM
i cant find "avast5.ini" and i also try to search "*.ini" but no avast5
Title: Re: Windows XP and 7 Boot problems after update
Post by: xTomo on February 26, 2012, 10:42:53 AM
I cant even find "avast5.ini" , Please help :(
Title: Re: Windows XP and 7 Boot problems after update
Post by: NON on February 26, 2012, 12:29:46 PM
avast5.ini should be here:

Windows Vista/7 : C:\ProgramData\AVAST Software\Avast\
Windows XP/2000 : C:\Document and Settings\All Users\Application Data\AVAST Software\Avast\

"AVAST Software" could be "Alwil Software", "Avast" could be "Avast5"
Title: Re: Windows XP and 7 Boot problems after update
Post by: avoidz on February 26, 2012, 02:48:44 PM
avast5.ini should be here:

Windows Vista/7 : C:\ProgramData\AVAST Software\Avast\
Windows XP/2000 : C:\Document and Settings\All Users\Application Data\AVAST Software\Avast\

"AVAST Software" could be "Alwil Software", "Avast" could be "Avast5"

I have that folder and file, but no entry called 'ShowSetupOutro' listed. Are you sure it's not the entry called 'ShowChrome='?
Title: Re: Windows XP and 7 Boot problems after update
Post by: NON on February 26, 2012, 02:55:33 PM
avast5.ini should be here:

Windows Vista/7 : C:\ProgramData\AVAST Software\Avast\
Windows XP/2000 : C:\Document and Settings\All Users\Application Data\AVAST Software\Avast\

"AVAST Software" could be "Alwil Software", "Avast" could be "Avast5"

I have that folder and file, but no entry called 'ShowSetupOutro' listed. Are you sure it's not the entry called 'ShowChrome='?

Did you update from v6 installation? If you install v7 from scratch then there is no entry.
After updating from v6 to v7, this entry is added under "[Common]" section.
Title: Re: Windows XP and 7 Boot problems after update
Post by: joe_mama on February 26, 2012, 03:54:07 PM
I've been having this boot problem on several XP machines I help to maintain, apparently many Avast users have been having this problem: I've found  three threads dealing with this issue on the first two pages of this forum.  Anyway on some of the computers the option to opt-out of installing Chrome finally appears on the “complete your upgrade” window and the problem goes away.  On other computers the Chrome option never appears and the problem persist, on these computers I have searched for the “avast5.ini “ file without success (possibly due to my admittedly limited computer skills).  My question is: Do the folks at Avast plan to offer a fix for this problem aside form having Avast  users manually alter the program files, maybe by way of a program update?

Title: Re: Windows XP and 7 Boot problems after update
Post by: truthmaw on February 26, 2012, 05:29:28 PM
Try:

1_ Avast main GUI -> settings -> troubleshooting -> disable the self defense module and save settings (don't worry about the messages, accept).

2_ search for the file "avast5.ini" (even if it is version 7 of avast); EDIT the file with notepad.

3_ in "avast5.ini", look for the "[common]" section. There should be an entry named "ShowSetupOutro".

4_ change the above entry "ShowSetupOutro" from 1 to 0 (zero).

5_ save the file and reboot.

6_ go back to avast main GUI -> settings -> troubleshooting -> enable the self defense module and save.


This is how was reported in the German forum. Please report back.

Okeydokie....worked for me.
Mucho Thanks to ady4um

I'm XP Pro SP3 32bit
Title: Re: Windows XP and 7 Boot problems after update
Post by: quest2 on February 26, 2012, 11:08:25 PM
TO MANUALY DISABLE THE COMPLETE/FINISH UPDATE DIALOG BOX FROM POPING UP EVERY BOOT.

GO TO THIS PATH

C:\Documents and Settings\All Users,WINDOWS\Application Data\AVAST Software\Avast\avast5.ini

In the .ini file find the line: ShowSetupOutro=0 :and make shure it is set to =0 as shown here.



AND NOT this path:

C:\Documents and Settings\All Users,WINDOWS\Application Data\Alwil Software\avast5.ini

this path will not offer ShowSetupOutro=0 in the avast5.ini file, and adding it will not work.




REMEMBER to click away dialog boxes to bypass Avast's, self protection, or go to the programs options to allow this. There is also booting in safe mode.


I Got the instructions from another member but I added the path correction for my system, and it worked. Probably because I was upgrading from previous versions. A brand new installation might not require the caution about the path.

Title: Re: Windows XP and 7 Boot problems after update
Post by: Hairbender1950 on February 27, 2012, 12:32:33 AM
Quote from AdrianH:  If you uninstall, clear all old avast folders then make a fresh install ( use a custom install and choose the features you want) you should find things run well.

If you are like me and don't understand the instructions, please uninstall Avast, thru the control panel,(restart).  Go to Programs and delete the Avast folder.  Then install a new copy of Avast 7.  Be sure and uncheck the Chrome Browser they offer.  Then click finish.  This fixed the problem for me on my netbook.
Title: Re: Windows XP and 7 Boot problems after update
Post by: central_texan on February 27, 2012, 12:56:37 AM
I am a consultant in (Duh!) central Texas and I have had several calls in the past few days from customers that have attempted to upgrade to Avast! 7. Problems have ranged from M$ Office shortcut bar disappearing to hard drives being destroyed. Obviously, a problem exists with Avast! 7. I have advised all of my customers that have NOT upgraded not to until this issue is fixed. A clean install is sometimes too late if permanent damage to the hard drive has already occurred.
Title: Re: Windows XP and 7 Boot problems after update
Post by: avoidz on February 27, 2012, 01:19:59 AM
My original install on this PC a year or so ago was Avast5, but yes to version 7 from v6, so my path is: C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5
Title: Re: Windows XP and 7 Boot problems after update
Post by: NON on February 27, 2012, 02:03:32 AM
My original install on this PC a year or so ago was Avast5, but yes to version 7 from v6, so my path is: C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5
Hmm, your avast was updated from v6 to v7, and you have "Repeated appearance of setup-finished window" problem, but there is no "ShowSetupOutro" entry in avast5.ini?
Strange... then try to add "ShowSetupOutro=0" under "[Common]" section, and see results.
Title: Re: Windows XP and 7 Boot problems after update
Post by: ivanow on August 26, 2012, 11:49:17 PM
I haven't used my laptop since February around the time this post appeared. It's actually a windows starter editon but I have problems trying to update/reinstal/uninstall Avast. I found the Avast5.ini file and found the ShowSetupOutro, but it was all ready set to zero. So what do I do?
Title: Re: Windows XP and 7 Boot problems after update
Post by: iroc9555 on August 27, 2012, 02:43:04 AM
Ivanow welcome to Avast! forum.

Have you tried aswclear to uninstall Avast! ?

http://www.avast.com/uninstall-utility

How to uninstall Avast! using aswclear:

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1062#idt_02