Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: al3lka on February 26, 2012, 06:18:38 AM
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Hello,
Recently I upgrade my avast anti virus free to version 7. after that, i can't access internet from all my browser software. i event can't access my modem configuration setting. after that, i restore my system back to avast 6, and everything works fine again. i use zone alarm as fire wall and my window version is 7. what actually wrong with avast and how i can overcome this problem?
thanks
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Sounds like your software firewall is blocking Avast 7. Most firewalls will ask permission to allow a program that has been changed internet access. If you reinstall Avast 7, you can try removing the AvastSvc.exe permissions from your firewall via it's interface. Hopefully, when you use your browser, the firewall will ask for your permission again.
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dear Gopher John, thanks for your assistance. I follow your advice and now i can enjoy avast 7. thank you so much.
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You're welcome. Thanks for the feedback.
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Could you please tell me exactly HOW to remove permissions for AvastSvc.exe?
Re-installed Avast7, but couldn't figure out how. :( :(
Thanks!
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Could you please tell me exactly HOW to remove permissions for AvastSvc.exe?
Re-installed Avast7, but couldn't figure out how. :( :(
Thanks!
What firewall are you using? The interface will vary depending on which firewall you have installed. Are you being blocked from browsing the internet.
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i am running windows xp, but my firewall is turned off.
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The winXP firewall has zero outbound protection so shouldn't be blocking the avast Web Shield (localhost proxy), avastSvc.exe.
If things worked with avast6 prior to an update to avast7 I suggest you try a clean install of avast7:
- Download the latest version of avast, 7.0.1426 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for 5.x, 6.0.x and 7.0.x). - 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.
- 3. install the latest version, reboot.
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and yes, when avast is enabled, i am unable to access the internet either with explorer or chrome. thanks!
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@ al3lka
i use zone alarm as fire wall and my window version is 7.
i am running windows xp, but my firewall is turned off.
The winXP firewall has zero outbound protection so...
Which firewall is off ? Windows XP or ZoneAlarm ? Are you sure ZA does not have in its rules avastSvc.exe and avast.setup. Also you said your Windows is 7, but then you said is XP. so what is it ?
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@ iroc9555,
I think you have the posted information confused, which often happens when people add on to existing threads.
The original OP's problem is resolved (al3lka), who uses Win 7 and has ZA.
A new OP (SEWalke) with a similar problem, has XP and using Avast 7 with the XP Firewall turned off.
So the suggestion given by DavidR to SEWalke to do an uninstall and clean install of Avast would be correct in his previous post.
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@ iroc9555,
I think you have the posted information confused, which often happens when people add on to existing threads.
You are right. My bad. I might need glasses 8) Really a pain to keep track who is writing what when a thread is hijack :(